Nortel 5100 Series Release 2.3.3 Instruction Manual

Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404
.

Document status: Standard
Document version: 03.08
Document date: 11 September 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
IBM, Lotus, Lotus Notes, BladeCenter and BladeCenter T are trademarks of International Business Machines.
ipDialog is a registered trademark of ipDialog, Inc.
Microsoft, Microsoft Office and Windows are trademarks of Microsoft.
Oracle is a trademark of Oracle Corporation.
Red Hat is a registered trademark of Red Hat, Inc.
RIM, BlackBerry and BlackBerry Enterprise Server are trademarks of Research in Motion, Inc.
All other trademarks are the property of their respective owners.

3
Revision history
September 2007
Standard 03.08. This document is issued to support the Nortel Mobile
Communications 3100 Series Portfolio on Nortel Communication Server
1000 Release 5.0 and Nortel Multimedia Communication Server 5100
Release 4.0.
September 2007
Standard 02.07. This document is issued to support the Nortel IP Phone
1535 Phase 2 on Nortel Multimedia Communication Server 5100 Release
4.0.
July 2007
Standard 01.06. This document is up-issued to support the IBM x3550
hardware platform for Media Application Server.
June 2007
Standard 01.05. This document is up-issued to support Multimedia
Communication Server 5100 Release 4.0. This document addresses CR
Q01672416.
March 2007
Standard 01.04. This document is up-issued to support Multimedia
Communication Server 5100 Release 4.0. This document addresses CRs
Q01564258 and Q1542900.
January 2007
Standard 01.01. This document is issued to support Multimedia
Communication Server 5100 Release 4.0.
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

5
Contents
How to get help 11
Finding the latest updates on the Nortel Web site 11
Getting help from the Nortel Web site 11
Getting help over the phone from a Nortel Solutions Center 11
Getting help from a specialist by using an Express Routing Code 12
Getting help through a Nortel distributor or reseller 12
Regulatory and license information 13
Red Hat Software 13
Introduction 15
New features 17
Feature summaries 18
Base Operations, Administration, Maintenance and Provisioning
supportability 19
BCP OM enhancements 19
BCP/MAS co-residency 19
BCT for MAS 19
BladeCenter T Border Control Point 20
CallP checkpointing support 20
CFW and DND E911 operator callback 20
Cold cache recovery 20
Complete re-IP support 21
Geographic redundancy 21
IBM core hardware introduction 21
IBM x3550 for MAS 21
IPCM Profile 21
ipDialog interoperability 21
IP Phone 1535 Phase 2 22
Language support 22
Linux support 22
Lotus Notes integration 23
MAS OAM/fault integration 23
MAS Radvision support 23
MAS Web Collaboration multilingual support 24
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

6Contents
MCP granular service packaging 24
MCS E911 caller hold 24
Meet Me enhancements 25
Mobile Communication 3100 25
Multimedia Client updates 25
Multimedia Web Client evolution 26
Multimedia Wireless Client updates 26
Multiple login restrictions 26
OAM framework enhancements 26
Password management 27
PC Client API 27
Platform hardware alarm reporting 27
Private/public name and number display 27
Radvision SIP stack integration 28
RFC2833 support 28
SIP Denial of Service mitigation 28
SIP enhancements-event state publication 28
SMC dual NIC PC support 28
SSL for Web and SOAP interface 28
Subscriber OPI productization 29
Web (Prov/PA/Client) over SSL 29
Components and terminology changes 30
Changes since MCS 5100 Release 3.5 GA 30
Additional changes in MCS 5100 Release 4.0 30
MCS documentation suite 30
Hardware, network deployment, and network engineering
features 35
Linux support 35
Network deployment and engineering 35
Clients 36
References 37
Geographic redundancy 37
References 39
IBM core hardware introduction 39
Hardware 39
Software 40
Existing system upgrades 40
References 41
IBM xSeries x3550 for MAS 41
BCT for MAS 41
Hardware chassis 42
Software 43
Network deployment and engineering 43
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

Contents 7
Existing system upgrades 43
References 43
BladeCenter T Border Control Point 44
Hardware 44
Software 44
Fault tolerance 45
Existing system upgrades 45
References 45
BCP/MAS co-residency 45
Engineering 45
Limitation 46
References 46
Server security, administration, and maintenance software
features 47
Base Operations, Administration, Maintenance and Provisioning supportability 47
System architecture 48
Configuration data 50
System Management Console 51
Backup and restore 51
Fault management 51
Performance management 52
Accounting 53
Security 53
References 53
BCP OM enhancements 54
MediaPortalInstance OM Group 54
Ports OM group 54
MediaPortal OM group 54
References 55
CallP checkpointing support 55
System Management Console 55
System Manager 56
Accounting Manager 56
Operational Measurements 57
References 58
Cold cache recovery 59
References 59
Complete re-IP support 59
Benefit 59
References 59
IPCM Profile 60
References 60
MAS OAM/fault integration 60
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

8Contents
Logs 61
References 61
MCP granular service packaging 61
Instant Messaging 62
Client Collaboration 63
PC ClientSet Control 63
References 63
OAM framework enhancements 63
Network engineering 64
Alarms and logs 64
Operational Measurements 65
Accounting records 65
System Management Console 65
References 66
Password management 66
Upgraded MCS systems 67
Logs 67
Bulk Provisioning Tool 67
References 67
Platform hardware alarm reporting 68
Alarms 68
System Manager 68
References 69
SMC dual NIC PC support 69
References 69
SSL for Web and SOAP interface 69
Web server 69
Multimedia PC Client 70
Personal Agent and Provisioning Client 71
Multimedia Web Client 72
Bulk Provisioning Tool 72
Application Programming Interfaces 72
Network engineering 72
Logs and alarms 73
References 73
End user software features 75
CFW and DND E911 operator callback 75
References 76
ipDialog interoperability 76
References 76
IP Phone 1535 Phase 2 76
Picture Caller ID 77
Standard Ring Patterns 77
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

Contents 9
Enhanced Display Name support 77
References 78
Language support 78
Limitations 79
References 79
Lotus Notes integration 80
References 81
MAS Web Collaboration multilingual support 81
References 81
MCS E911 caller hold 82
Operational Measurements 82
Logs and Alarms 82
References 82
Meet Me enhancements 83
Conference Operator 83
Chairperson 85
Participant 85
Installation and configuration 85
References 86
Mobile Communication Client 3100 for Windows Mobile 86
References 87
Multimedia Client updates 87
References 88
Multimedia Web Client evolution 88
References 88
Multimedia Wireless Client updates 89
References 90
Multiple login restrictions 90
References 90
PC Client API 90
References 91
Private/public name and number display 91
Private calling name and number 91
Public calling name and number 91
MCS private calls 92
MCS public calls 92
Gateway calls 93
References 93
SIP Denial of Service mitigation 94
Logs and alarms 95
References 96
Subscriber OPI productization 96
Logs 97
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

10 Contents
References 97
NTP changes 99
Renumbered documents 99
Merged documents 101
Retired documents 101
New documents 102
Glossary 105
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

11
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation was current at the time the product was
released. To check for updates to the latest documentation for Multimedia
Communication System (MCS) 5100, go to www.nortel.com and navigate to
the Technical Documentation page for MCS 5100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•arrange for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the telephone
number for your region:
www.nortel.com/callus
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

12 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

13
Regulatory and license information
This chapter contains regulatory and license information.
Red Hat Software
WARNING
Do not contact Red Hat for technical support on your Nortel
version of the Linux base operating system. If technical support is
required for the Nortel version of the Linux base operating system,
contact Nortel technical support through your regular channels.
Passthrough End User License Agreement
This section governs the use of the Red Hat Software and any updates
to the Red Hat Software, regardless of the delivery mechanism and is
governed by the laws of the state of New York in the U.S.A. The Red Hat
Software is a collective work under U.S. Copyright Law. Subject to the
following terms, Red Hat, Inc. ("Red Hat") grants to the user ("Customer" a
license to this collective work pursuant to the GNU General Public License.
Red Hat Enterprise Linux (the "Red Hat Software") is a modular operating
system consisting of hundreds of software components. The end user
license agreement for each component is located in the component’s
source code. With the exception of certain image files identified below, the
license terms for the components permit Customer to copy, modify, and
redistribute the component, in both source code and binary code forms.
This agreement does not limit Customer’s rights under, or grant Customer
rights that supersede, the license terms of any particular component. The
Red Hat Software and each of its components, including the source code,
documentation, appearance, structure and organization are owned by Red
Hat and others and are protected under copyright and other laws. Title to
the Red Hat Software and any component, or to any copy, modification,
or merged portion shall remain with the aforementioned, subject to the
applicable license. The "Red Hat" trademark and the "Shadowman" logo
are registered trademarks of Red Hat in the U.S. and other countries. This
agreement does not permit Customer to distribute the Red Hat Software
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

14 Regulatory and license information
using Red Hat’s trademarks. If Customer makes a commercial redistribution
of the Red Hat Software, unless a separate agreement with Red Hat is
executed or other permission granted, then Customer must modify any
files identified as "REDHAT-LOGOS" and "anaconda-images" to remove
all images containing the "Red Hat" trademark or the "Shadowman" logo.
As required by U.S. law, Customer represents and warrants that it: (a)
understands that the Software is subject to export controls under the U.S.
Commerce Department’s Export Administration Regulations ("EAR"); (b)
is not located in a prohibited destination country under the EAR or U.S.
sanctions regulations (currently Cuba, Iran, Iraq, Libya, North Korea, Sudan
and Syria); (c) will not export, re-export, or transfer the Software to any
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or transfer the Red Hat Software for use in any sensitive nuclear, chemical
or biological weapons, or missile technology end-uses unless authorized
by the U.S. Government by regulation or specific license; (e) understands
and agrees that if it is in the United States and exports or transfers the
Software to eligible end users, it will, as required by EAR Section 740.17(e),
submit semi-annual reports to the Commerce Department’s Bureau of
Industry & Security (BIS), which include the name and address (including
country) of each transferee; and (f) understands that countries other than
the United States may restrict the import, use, or export of encryption
products and that it shall be solely responsible for compliance with any
such import, use, or export restrictions. Red Hat may distribute third party
software programs with the Red Hat Software that are not part of the Red
Hat Software. These third party programs are subject to their own license
terms. The license terms either accompany the programs or can be viewed
at http://www.redhat.com/licenses/. If Customer does not agree to abide
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Copyright © 2003 Red Hat, Inc. All rights reserved.
"Red Hat" and the Red Hat "Shadowman" logo are registered trademarks
of Red Hat, Inc.
"Linux" is a registered trademark of Linus Torvalds.
All other trademarks are the property of their respective owners.
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

15
Introduction
This document describes the changes to the Nortel Multimedia
Communications Server (MCS) 5100 Release 4.0.
This document contains the following chapters:
•"New features" (page 17) describes the new features in MCS 5100
Release 4.0. The chapter includes the following sections:
—"Feature summaries" (page 18) summarizes the features.
—"Components and terminology changes" (page 30) describes
changes to the names and terms from the previous release.
—"Changes since MCS 5100 Release 3.5 GA" (page 30) summarizes
the changes that have occurred since the previous release of the
complete document suite.
—"Additional changes in MCS 5100 Release 4.0" (page
30)summarizes other changes that are not associated with features.
—"MCS documentation suite" (page 30) contains the list of all
documents in the MCS documentation suite.
•"Hardware, network deployment, and network engineering features"
(page 35) describes the features that are hardware-related.
•"Server security, administration, and maintenance software features"
(page 47) describes the software features that are related to the servers.
•"End user software features" (page 75) describes the features that affect
the end users.
•"NTP changes" (page 99) describes the changes to the documentation
suite.
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

16 Introduction
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

17
New features
This chapter describes the new features introduced in Nortel Multimedia
Communication Server (MCS) 5100 Release 4.0.
The following features are new for MCS 5100 Release 4.0.
•"Base Operations, Administration, Maintenance and Provisioning
supportability" (page 19)
•"BCP OM enhancements" (page 19)
•"BCP/MAS co-residency" (page 19)
•"BCT for MAS" (page 19)
•"BladeCenter T Border Control Point" (page 20)
•"CallP checkpointing support" (page 20)
•"CFW and DND E911 operator callback" (page 20)
•"Cold cache recovery" (page 20)
•"Complete re-IP support" (page 21)
•"Geographic redundancy" (page 21)
•"IBM core hardware introduction" (page 21)
•"IBM x3550 for MAS" (page 21)
•"IPCM Profile" (page 21)
•"ipDialog interoperability" (page 21)
•"IP Phone 1535 Phase 2" (page 22)
•"Language support" (page 22)
•"Linux support" (page 22)
•"Lotus Notes integration" (page 23)
•"MAS OAM/fault integration" (page 23)
•"MAS Radvision support" (page 23)
•"MAS Web Collaboration multilingual support" (page 24)
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

18 New features
•"MCP granular service packaging" (page 24)
•"MCS E911 caller hold" (page 24)
•"Meet Me enhancements" (page 25)
•"Mobile Communication 3100" (page 25)
•"Multimedia Client updates" (page 25)
•"Multimedia Web Client evolution" (page 26)
•"Multimedia Wireless Client updates" (page 26)
•"Multiple login restrictions" (page 26)
•"OAM framework enhancements" (page 26)
•"Password management" (page 27)
•"PC Client API" (page 27)
•"Platform hardware alarm reporting" (page 27)
•"Private/public name and number display" (page 27)
•"Radvision SIP stack integration" (page 28)
•"RFC2833 support" (page 28)
•"SIP Denial of Service mitigation" (page 28)
•"SIP enhancements-event state publication" (page 28)
•"SMC dual NIC PC support" (page 28)
•"SSL for Web and SOAP interface" (page 28)
•"Subscriber OPI productization" (page 29)
•"Web (Prov/PA/Client) over SSL" (page 29)
WARNING
Do not contact Red Hat for technical support on your Nortel
version of the Linux base operating system. If technical support is
required for the Nortel version of the Linux base operating system,
contact Nortel technical support through your regular channels.
Feature summaries
The following sections summarize each feature.
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

Feature summaries 19
Base Operations, Administration, Maintenance and Provisioning
supportability
This feature enhances the support and hardware configuration of
MCS 5100. The feature includes:
•shared network data
•consolidated configuration data
•consolidated software to reduce memory requirements
•ability to configure additional Accounting Managers (AM) and Fault and
Performance Managers (FPM)
For more information, see "Base Operations, Administration, Maintenance
and Provisioning supportability" (page 47).
BCP OM enhancements
This feature provides Operational Measurement (OM) enhancements for
the Border Control Point (BCP). The BCP was formerly known as the
RTP Media Portal. The OM groups MediaPortalInstance and Ports are
introduced, and OM registers are added to the MediaPortal OM group.
For more information, see "BCP OM enhancements" (page 54).
BCP/MAS co-residency
This feature enables the Border Control Point (BCP, formerly known as
the RTP Media Portal) and Media Application Server (MAS) applications
to co-reside in the same IBM BladeCenter T (BCT) chassis. For example,
the same chassis can be used for BCP, MAS Ad Hoc Conferencing and
MAS Announcements. Each application runs on its own server card (an
HS20 Blade server) in the chassis. Co-residency reduces hardware costs
and provides a flexible growth strategy for existing systems. Any MAS
application can be co-resident.
For more information, see "BCP/MAS co-residency" (page 45).
BCT for MAS
This feature provides the evolution of the Media Application Server to the
IBM BladeCenter T chassis, which is NEBS-3-/ETSI-compliant. Network
Equipment Building System 3 (NEBS-3) compliant hardware adheres to
strict requirements for withstanding high temperatures, violent shaking,
lightning strikes, airborne contaminants, fires and electrostatic discharge.
For more information, see "BCT for MAS" (page 41).
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.

20 New features
BladeCenter T Border Control Point
This feature provides a second-generation Media Portal that runs on the
IBM BladeCenter T (BCT). The IBM BladeCenter T platform executes the
Border Control Point (formerly known as the RTP Media Portal) software and
introduces an N+1 (N active and one standby server) fault tolerance strategy.
MCS 5100 Release 4.0 does not support the Motorola CPX8216-T version
of the Border Control Point.
For more information, see "BladeCenter T Border Control Point" (page 44).
CallP checkpointing support
This feature ensures that SIP messaging for calls remains synchronized,
and that essential cached data is available when a standby server must
become active. Because it remains synchronized, call information is
preserved during call failover. The feature enables the standby server to
be a hot standby.
For more information, see "CallP checkpointing support" (page 55).
CFW and DND E911 operator callback
This feature provides enhancements to the Enhanced 911 (E911) system.
When an Emergency Operator attempts a call back to a caller who dialed
911, the call is not blocked, rerouted or preempted by other calls. Therefore,
the caller who made the 911 call can be contacted directly.
The following settings are overridden during an E911 call:
•Do Not Disturb (DND) enabled
•Call Forwarding (CFW) enabled
•Routable Services enabled
As well as the above settings, the feature ensures that the callback has
priority if the Session Manager server is in a minor or major overload
situation.
For more information, see "CFW and DND E911 operator callback" (page
75).
Cold cache recovery
This feature provides cold cache recovery and subscriber loading
functionality to MCS 5100. The subscriber In-Memory Database (IMDB)
tables are loaded into memory before the Session Messenger becomes
active. The feature improves MCS system robustness and enables faster
server recovery.
Nortel Multimedia Communication Server 5100
New in this Release
NN42020-404 03.08 Standard
Release 4.0 11 September 2007
Copyright © 2007, Nortel Networks
.