Nortel 703t Setup guide

CallPilot
Release 4.0
Document Number: 555-7101-227
Document Version: Standard 1.06
January 2007
703t Server Maintenance and
Diagnostics

Standard 1.06
2CallPilot
Copyright © 2007 Nortel Networks.
All Rights Reserved.
The information in this document is subject to change without notice. The
statements, configurations, technical data, and recommendations in this
document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility
for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot
server and the switch or system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior
to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Trademarks
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified
Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian
1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession,
Supernode, Symposium, Telesis, and Unity are trademarks of Nortel
Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.

January 2007
703t Server Maintenance and Diagnostics 3
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET
EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT
EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,
POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA,
and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape
Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of
Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are
trademarks of US Robotics.

Standard 1.06
4CallPilot
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their
respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 1005r, 703t, and 1002rp:
Warning
Please be aware of the following while installing the equipment:
xPlease use the connecting cables, power cord, and AC adaptors
shipped with the equipment or specified by Nortel to be used with the
equipment. If you use any other equipment, it may cause failures,
malfunctioning or fire.
xPower cords shipped with this equipment must not be used with any
other equipment. If the above guidelines are not followed, it may lead
to death or severe injury.
㩷
ᧄ⵾ຠ䉕቟ో䈮䈗૶↪㗂䈒䈢䉄䇮એ䈱䈖䈫䈮䈗ᵈᗧ䈒䈣䈘䈇䇯㩷
䃂㩷ធ⛯䉬䊷䊑䊦䇮㔚Ḯ䉮䊷䊄䇮㪘㪚䉝䉻䊒䉺䈭䈬䈱ㇱຠ䈲䇮ᔅ䈝⵾ຠ䈮ห󰩠䈘䉏䈩䈍䉍䉁䈜㩷
󰵾ઃຠ䉁䈢䈲ᜰቯຠ䉕䈗૶↪䈒䈣䈘䈇䇯󰵾ઃຠ䊶ᜰቯຠએᄖ䈱ㇱຠ䉕䈗૶↪䈮䈭䉎䈫᡿
㓚䉇േ૞⦟䇮Ἣἴ䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷
䃂㩷ห󰩠䈘䉏䈩䈍䉍䉁䈜ઃዻ䈱㔚Ḯ䉮䊷䊄䉕ઁ䈱ᯏེ䈮䈲૶↪䈚䈭䈇䈪䈒䈣䈘䈇䇯 㩷 㩷 㩷 㩷 㩷 㩷 㩷
⸥ᵈᗧ㗄䉕቞䉌䈭䈇䈫䇮ᱫ䉇ᄢᕋᚒ䈭䈬り᡿䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷

January 2007
703t Server Maintenance and Diagnostics 5
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
この装置は、情報処理装置等電波障害自主規制協議会 (VCCI) の規定に基づくク
ラス A 装置です。この装 置を家庭環境で使用すると電波妨害を引き起こすこと
があります。この場合には使用者が適切な対策を取るように要求されることがあ
ります。
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI).
If this equipment is used in a domestic environment, radio disturbance
may occur, in which case, the user may be required to take corrective
action.

Standard 1.06
6CallPilot

703t Server Maintenance and Diagnostics 7
Publication history
January 2007 CallPilot 4.0, Standard 1.06 of the 703t Server
Maintenance and Diagnostics is issued for general
release.
October 2006 CallPilot 4.0, Standard 1.05 of the 703t Server
Maintenance and Diagnostics is issued for general
release.
September 2006 CallPilot 4.0, Standard 1.04 of the 703t Server
Maintenance and Diagnostics is issued for general
release.
September 2005 CallPilot 4.0, Standard 1.03 of the 703t Server
Maintenance and Diagnostics is issued for general
release.
July 2005 CallPilot 4.0, Standard 1.02 of the 703t Server
Maintenance and Diagnostics is issued for general
release.
July 2005 CallPilot 4.0, Standard 1.01 of the 703t Server
Maintenance and Diagnostics is issued to add Task
List.
July 2005 CallPilot 4.0, Standard 1.0 of the 703t Server
Maintenance and Diagnostics is issued for general
release.
April 2004 Release 2.5, Standard 2.0
November 2003 Standard 1.0 of the CallPilot Installation and
Configuration, 703t Server Maintenance and
Diagnostics is issued for general release.

8CallPilot
Publication history Standard 1.06

703t Server Maintenance and Diagnostics 9
Task List
Troubleshooting your CallPilot system ............................ 23
To check if RAID board is working properly .................................... 34
To investigate server boot problems ............................................... 41
To check why server fans are not turning when server
does not boot................................................................................... 42
To check why server does not boot with fans turning ..................... 42
To check why server does not boot and system board
LED is red........................................................................................ 42
To check why server does not boot and makes beeps ................... 43
To check if server has a hard drive in critical condition................... 44
To check if multimedia board has failed .......................................... 44
Using Windows online diagnostic tools ........................... 45
To use the operating system Event Viewer..................................... 49
To run the ipconfig command from Windows .................................. 53
To run the ping command from Windows........................................ 55
To run the tracert command from Windows .................................... 56
To run the arp command from Windows ......................................... 58
To run the nbtstat command from Windows.................................... 59
To run the netstat command from Windows.................................... 60
To run the chkdsk utility from Windows........................................... 63
Using serial port diagnostic tools ..................................... 65
To invoke the Net Stop command from Windows ........................... 68
To invoke the TSTSERIO /P command from Windows................... 71
To invoke the TSTSERIO /S command from Windows................... 72
To invoke the Net Start command from Windows ........................... 74
Using CallPilot Manager to monitor hardware ................. 77
To investigate using the Alarm Monitor ........................................... 80
To investigate using the Event Browser .......................................... 82
To view the state of a hardware component .................................. 90
To start or stop a component .......................................................... 94
To run a diagnostic test ................................................................... 98
To view the last diagnostics result .................................................. 99

Task List Standard 1.06
10 CallPilot
To view or work with multimedia channel states ........................... 101
To view or work with call channel states ....................................... 103
Using CallPilot system utilities ........................................ 105
To access the Diagnostics Tool .................................................... 107
To enable startup diagnostics ....................................................... 107
To disable startup diagnostics....................................................... 108
To access the PEP Maintenance utility ......................................... 109
To view a list of all installed PEPs................................................. 109
To access the session trace tool ................................................... 110
To find a session ........................................................................... 111
To access the System Monitor ...................................................... 113
Replacing basic chassis components ............................ 119
To disconnect the power and peripheral device cables ................ 121
To remove the side cover.............................................................. 124
To remove the upper fan holder foam ........................................... 128
To replace the upper fan holder foam ........................................... 128
To replace the side cover .............................................................. 129
To remove a front system fan........................................................ 134
To remove a rear system fan ........................................................ 138
To remove the processor fan ........................................................ 141
Replacing media drives .................................................... 145
To remove a hard drive from the server ........................................ 151
To install the hard drive ................................................................. 153
To remove the tape drive .............................................................. 158
To install a replacement tape drive ............................................... 159
To remove the CD-ROM drive....................................................... 162
To install a replacement CD-ROM drive........................................ 163
To remove the floppy disk drive .................................................... 166
To install a replacement floppy disk drive ..................................... 167
RAID operations ................................................................ 171
To verify the RAID firmware version.............................................. 173
To upgrade or downgrade the RAID firmware............................... 174
To configure an LSI Elite 1600 RAID system ................................ 176
To perform a consistency check.................................................... 180

January 2007 Task List
703t Server Maintenance and Diagnostics 11
To split the RAID ........................................................................... 182
To synchronize the RAID after a successful upgrade ................... 184
To synchronize RAID after an unsuccessful upgrade ................... 185
Replacing or adding voice processing boards .............. 189
To replace an MPB96 board ......................................................... 194
Working with DIMMs and the CPU................................... 197
To remove baseboard DIMMs....................................................... 200
To install baseboard DIMMs.......................................................... 201
To remove the faulty CPU ............................................................. 203
To install a new CPU..................................................................... 208
Working with the CallPilot server BIOS .......................... 215
To determine the BIOS release..................................................... 216
To update the BIOS....................................................................... 223
To configure the BIOS................................................................... 224
To recover from a corrupted CMOS .............................................. 226
To recover from a corrupted BIOS ................................................ 227

Task List Standard 1.06
12 CallPilot

703t Server Maintenance and Diagnostics 13
Contents
1How to get Help 17
2About this guide 19
Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3Troubleshooting your CallPilot system 23
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Interpreting front panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Interpreting rear panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Interpreting internal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
SCSI controller diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
RAID controller diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 41
4Using Windows online diagnostic tools 45
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
5Using serial port diagnostic tools 65
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Shutting down services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 73
Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Contents Standard 1.06
14 CallPilot
6Using CallPilot Manager to monitor hardware 77
Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
The Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
7Using CallPilot system utilities 105
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Session Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
8Replacing basic chassis components 119
Preparing the server for hardware maintenance . . . . . . . . . . . . . . . . . . . . 120
Removing the side cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Removing and replacing the upper fan holder foam. . . . . . . . . . . . . . . . . 127
Replacing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Cooling fans description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Replacing a front system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Replacing a rear system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Replacing the processor fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9Replacing media drives 145
SCSI and IDE drive cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Replacing a faulty hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Replacing the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Replacing the floppy disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

January 2007 Contents
703t Server Maintenance and Diagnostics 15
10 RAID operations 171
RAID overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Verifying the RAID firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Configuring RAID using LSI Elite 1600 controller and Ctrl+M . . . . . . . 176
Verifying consistency on the drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
RAID splitting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Task summary for configuring RAID. . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Task summary for RAID splitting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
11 Replacing or adding voice processing boards 189
DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Replacing MPB96 boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
12 Working with DIMMs and the CPU 197
Replacing or adding baseboard DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
13 Working with the CallPilot server BIOS 215
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
BIOS settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Updating and configuring the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Recovering from corrupted CMOS and BIOS . . . . . . . . . . . . . . . . . . . . . 226
A703t description reference 229
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Index 241

Contents Standard 1.06
16 CallPilot

703t Server Maintenance and Diagnostics 17
Chapter 1
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the
Nortel Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins,
and tools to address issues with Nortel products. More specifically, the
site enables you to:
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge
Base for answers to technical issues
sign up for automatic notification of new software and
documentation for Nortel equipment
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical
Support Web site, and have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).

How to get Help Standard 1.06
18 CallPilot
Outside North America, go to the following Web site to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting Help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for
that distributor or reseller.

703t Server Maintenance and Diagnostics 19
Chapter 2
About this guide
In this chapter
Maintenance and diagnostics overview 20

About this guide Standard 1.06
20 CallPilot
Maintenance and diagnostics overview
The maintenance and diagnostic activities discussed in this guide are
divided into two groups of activities:
troubleshooting and diagnostics (identifying the cause of and
resolving system problems)
hardware maintenance
This guide is for administrators, technicians, and engineers responsible
for maintaining a CallPilot server. This guide assumes that you have
basic computing skills, and are familiar with necessary safety
procedures. If you are not able to resolve your problem with the
resources described in this guide, you can also refer to the following
document:
Troubleshooting Guide (555-7101-501)
Note: Nortel continually updates the Troubleshooting Guide. You can
obtain the latest version from the Partner Information Center (PIC) at
http://www.nortel.com/pic.
The Installation and Configuration Task List (555-7101-210) explains
how to restart, shut down, and power up the CallPilot server. When you
purchased your CallPilot server, it came preinstalled with the operating
system and CallPilot server software. If your CallPilot server no longer
functions because of a software problem, you may need to reinstall the
CallPilot software or rebuild the system.