Nortel Enterprise Edge 2.0 Messaging Operating instructions

1-800-4 NORTEL
www.nortelnetworks.com
©2000NortelNetworks
P0911588 Issue 01
Enterprise Edge 2.0
Programming Operations
Guide

Contents 3
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Contents
Chapter 1 About this document 13
What’s new in this document 13
How this guide is organized 13
Related documents 14
Regulations 15
Safety information for North American customers 15
Enhanced 911 Configuration 16
Radio-frequency interference 16
Telecommunication registration 17
Hearing-aid compatibility 17
Electromagnetic compatibility 17
Telephone company registration 18
Use of a music source 18
Rights of the telecommunications company 18
Repairs 18
Safety information for European customers 19
Radio-frequency interference 20
Software licensing 21
Chapter 2 Enterprise Edge Overview 23
Enterprise Edge telephony hardware components 24
Enterprise Edge data networking hardware components 24
Enterprise Edge software components 25
Enterprise Edge Integrated Solution 25
Enterprise Edge Voice Messaging 26
Enterprise Edge Call Center 27
Enterprise Edge Call Center Reporting 27
Enterprise Edge Voice over IP gateway 27
Enterprise Edge TSP 27
Enterprise Edge Personal Call Manager 27
Enterprise Edge Call Detail Recording 28
Enterprise Edge Attendant Consol 28
Enterprise Edge Integrated QoS Routing 28
Tivoli 28
Optivity 28
Unified Manager 28
Browser requirements 29
Understanding Unified Manager 30
Menu descriptions 32
Enterprise Edge system access 32

4Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Chapter 3 Setting up your Enterprise Edge system 35
Enterprise Edge required parameters 35
Setting up an Enterprise Edge IP Address 36
Setting up web-based administration 37
Browser settings 37
Logging on to Enterprise Edge 37
Preloading Java class files on your workstation 39
AccessingUnifiedManagerthroughthePreinstalledClient Home Page
39
Logging off Enterprise Edge 40
Rebooting the Enterprise Edge server 40
Shutting down Enterprise Edge System 40
Licensing 41
Entering the software keycodes 41
Configuring system settings 41
System registration 42
Basic registration using Internet Access 43
Basic Registration using v.90 modem (North America only) 43
Chapter 4 Configuring Enterprise Edge Resources 45
Viewing Enterprise Edge resources 45
LAN 46
Viewing LAN resources and configuring global LAN attributes 46
Configuring LAN resources 46
WAN 49
WAN Overview 49
Permanent WAN Connection 50
Viewing WAN Resources 51
Setting global WAN parameters 51
Configuring WAN Summary Parameters 52
Setting WAN Line Parameters 53
PVC Congestion Control 56
WAN PPP Parameters 57
WAN performance 58
Dial Up 58
Configuring RAS Server TCP/IP 58
ISDN Dial Up 59
V.90 modem (North America) Dial Up 63
Media Services Card 66
Rules for configuring DSP resource allocation 67
DSP Current Configuration 68
DSP Manager 68
DSP Settings 69

Contents 5
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Media Bay Modules 69
Bus 71
Module 72
T1 Parameters (North America only) 77
E1 Parameters (Europe) 79
Configuring a data module 79
Provision lines 81
Chapter 5 Configuring Enterprise Edge Services 83
Programming order 83
Programming Services 84
Viewing Enterprise Edge Services 85
Viewing all Services 85
To Enable or Disable a Service 85
Statuses 86
Telephony Services 87
Enhanced 911 (E911) Configuration 89
Terminals & sets 90
Copying settings from one telephone set to another 91
General 91
Line access 93
Capabilities 98
User preferences 102
Restrictions 103
Telco features 106
Lines 108
Copying settings from one line to another 108
General 109
Trunk/line data 111
Setting Received number 117
Restrictions 118
Telco features 120
Loops 121
Restriction filters 124
Time & date 127
Call Routing 128
Routes and destination codes 129
Programming the PRI routing table 130
Destination codes 131
Setting up a route for local calling 133
Setting up a route for long distance calling 134
Adding a long distance carrier access code 135
Programming for least cost routing 136
Using dialing restrictions with routing 137
Using a dialing plan to route outgoing PRI calls 137

6Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Scheduled Services 138
Ringing service 139
Restriction service 141
Routing Service 142
Common Settings 143
System speed dial 145
Adding or changing a system speed dial 145
General Settings 147
Business name 147
Feature settings 148
Call log space 151
Timers 152
Direct dial 153
CAP assignment 154
Dialing plan 154
Access codes 156
Remote access packages 160
COS Passwords 160
DN lengths 162
Network Name Display 163
Programming Network Name Display 165
Call by Call service selection for PRI 166
Programming Call by Call service selection 168
CbC limits 168
Release reasons 169
Network Services 169
Hunt groups 170
Adding or removing members from a group 171
Moving members of a group 172
Assigning or unassigning lines to a group 173
Setting the Distribution mode 174
Setting the hunt delay 174
Companion 177
Registration 177
Changing the Registration password 178
Radio data 179
Register individual portables 181
Portable telephone programming 182
Hospitality 183
Alarm time (AL) feature 184
Set/room settings 185
Call permissions 185
Alarm data 186
Telco features 187
Voice message center numbers 187
Outgoing name and number blocking (ONN) 188

Contents 7
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Voice Mail 188
Call Detail Recording 188
TAPI 188
Console Service 189
VoIP Gateway 189
VoIP local and remote gateways 189
DHCP 192
Configuring a DHCPRelayAgent 194
LAN settings for DHCPServer 194
LAN settings for DHCPRelayAgent 198
DNS 199
IP Routing 200
Configuring IP Routing 201
IP Routing global settings 201
Configuring IP routing on an interface 202
IPX Routing 208
Configuring IPX Routing 208
Configuring an interface for IPX routing 209
Adding RIP filters for IPX routing 213
Adding SAP filters for IPX routing 214
Adding Static Routes for IPX Routing 214
Adding Static Service for IPX 215
SNMP 216
SNMP Community List, Manager List, and Trap Community List 217
QoS 220
Relationship between the QoS Module and theVoIP QoS Monitor 220
QoS Restrictions and Defaults 221
Filters 223
QoS performance graphs and tables 225
Port Range Setting for Legacy Networks 225
QoS monitor 227
QoS Monitor Mean Opinion Score 227
Web cache 228
Net Link Manager 229
Selecting the permanent WAN link as the primary WAN connection
230
Selecting a dial-up link as the primary WAN connection 231
Alarm Service 232
NAT (Network Address Translation) 232
Example of a common NAT configuration 235
IP Firewall Filters 235

8Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Chapter 6 Configuring Digital Private Network Signalling System1 241
DPNSS 1 services 241
DPNSS 1 capabilities 242
DPNSS 1 features 242
Three Party Service 243
Making a conference call 243
Diversion 243
Restrictions by set type 244
Setting Diversion 245
Redirection 245
Restrictions by set type 245
Setting Redirection 245
Executive Intrusion 245
Restrictions by set type 246
Intrusion levels 246
Call Offer 247
Displays 247
Restrictions by set type 247
User Actions 248
Route Optimization 248
Setting Route Optimization 248
Message Waiting Indication 249
Restrictions by set type 249
Setting Message Waiting Indication 249
Loop avoidance 252
Programming Loop avoidance 252
Chapter 7 Configuring Management Settings 253
User Manager 253
Adding a user profile 254
Modifying a user profile 254
Deleting a user profile 255
Alarm Manager 256
Configuring the Alarm Manager 256
Chapter 8 Maintenance 259
Enterprise Edge general maintenance 259
System startup 259
Warm reset 260
Backup and restore 260
Backup, restore, upgrade utility (BRU) for Enterprise Edge system 261
Backup and restore telephony programming using Unified Manager’s
Tools menu 265

Contents 9
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Enterprise Edge system diagnostics and utilities 269
Performance Statistics 269
Error Messages 270
MIB II Information 274
Maintenance programming for telephony resources 278
System version 278
Media Bay Module status 279
System test log 282
System administration log 283
Network event log 284
Alarm codes 285
Event messages 285
Tests 294
CSU statistics 297
Link Status 301
Metrics 301
Moving telephones 302
Chapter 9 Troubleshooting your Enterprise Edge system 305
General troubleshooting information 305
Getting ready 306
Types of problems 306
Basic troubleshooting procedure 306
Viewing system performance and fault alarms 307
System performance graphs and tables 308
Fault Alarm Banner 308
Problems with telephones 309
Telephone has faulty buttons, display, handset or other hardware
problems 309
Digital telephone display is unreadable 309
Telephone has no dial tone 310
Problems with lines 310
Calls can be received but cannot be made 310
Dial tone is absent on external lines 311
Lines at a telephone are busy after call is over 311
Auto-answer line rings at a telephone 313
Prime telephone gets misdialed calls 314
Selected lines reads “Not in service” or “Not available” 314
Selected line pool shows “No free lines” 315
Problems with optional equipment 315
Problems with the Enterprise Edge ATA 2 316
Problems with the auxiliary ringer 316
Problems with external paging 317
Problems with Music on Hold and Background Music 317

10 Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Problems with module service 318
Digital Trunk Computer Module trouble 318
Monitoring the T1 or PRI signal 320
Problems with Trunk or Station Modules 320
Problems for network or remote users 321
Remote feature code gets no response 321
Dialed number gets ringback and the wrong person 322
Dialed number gets dial tone instead of ringback 322
Dialed number gets busy tone 322
Dialed number does not get through 322
Dialed feature code gets overflow tone 323
Dialed feature code gets busy tone 324
Line pool access code gets overflow tone 324
Line pool access code gets ringback 325
Line pool access code gets busy tone 325
Dialed number gets no response 325
Problems with Companion sets (North American systems only) 326
Appendix A: Network Examples 327
Access using Enterprise Edge 328
Lines used for networking 328
PRI lines 329
T1 lines (Loop, E&M, DID, Ground start) 329
BRI lines 330
DPNSS lines (International systems only) 330
Remote system access to Enterprise Edge 330
Remote access on loop start trunks 331
Remote access on a private network 331
Remote access on T1 Direct Inward Dial (DID) trunks 332
Remote access on PRI trunks 332
Remote access on DPNSS lines 332
Enterprise Edge security 333
Class of Service 333
Restriction filters 333
Direct inward system access (DISA) 335
Coordinated dialing plans 335
Dialing plan using public lines 335
Dialing plan using T1 E&M lines 337
Dialing plans with shared line pools 340
Networking examples 341
PRI Networking with Meridian 1 341
PRI networking using Call-by-Call Services 346
Enterprise Edge VoIP Gateway and M1 networking 348
Toll bypass with Enterprise Edge VoIP Gateway 351
Networking with QSIG (International systems only) 356