Nortel Enterprise Edge 2.0 Messaging Operating instructions

1-800-4 NORTEL
www.nortelnetworks.com
©2000NortelNetworks
P0911588 Issue 01
Enterprise Edge 2.0
Programming Operations
Guide

Contents 3
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Contents
Chapter 1 About this document 13
What’s new in this document 13
How this guide is organized 13
Related documents 14
Regulations 15
Safety information for North American customers 15
Enhanced 911 Configuration 16
Radio-frequency interference 16
Telecommunication registration 17
Hearing-aid compatibility 17
Electromagnetic compatibility 17
Telephone company registration 18
Use of a music source 18
Rights of the telecommunications company 18
Repairs 18
Safety information for European customers 19
Radio-frequency interference 20
Software licensing 21
Chapter 2 Enterprise Edge Overview 23
Enterprise Edge telephony hardware components 24
Enterprise Edge data networking hardware components 24
Enterprise Edge software components 25
Enterprise Edge Integrated Solution 25
Enterprise Edge Voice Messaging 26
Enterprise Edge Call Center 27
Enterprise Edge Call Center Reporting 27
Enterprise Edge Voice over IP gateway 27
Enterprise Edge TSP 27
Enterprise Edge Personal Call Manager 27
Enterprise Edge Call Detail Recording 28
Enterprise Edge Attendant Consol 28
Enterprise Edge Integrated QoS Routing 28
Tivoli 28
Optivity 28
Unified Manager 28
Browser requirements 29
Understanding Unified Manager 30
Menu descriptions 32
Enterprise Edge system access 32

4Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Chapter 3 Setting up your Enterprise Edge system 35
Enterprise Edge required parameters 35
Setting up an Enterprise Edge IP Address 36
Setting up web-based administration 37
Browser settings 37
Logging on to Enterprise Edge 37
Preloading Java class files on your workstation 39
AccessingUnifiedManagerthroughthePreinstalledClient Home Page
39
Logging off Enterprise Edge 40
Rebooting the Enterprise Edge server 40
Shutting down Enterprise Edge System 40
Licensing 41
Entering the software keycodes 41
Configuring system settings 41
System registration 42
Basic registration using Internet Access 43
Basic Registration using v.90 modem (North America only) 43
Chapter 4 Configuring Enterprise Edge Resources 45
Viewing Enterprise Edge resources 45
LAN 46
Viewing LAN resources and configuring global LAN attributes 46
Configuring LAN resources 46
WAN 49
WAN Overview 49
Permanent WAN Connection 50
Viewing WAN Resources 51
Setting global WAN parameters 51
Configuring WAN Summary Parameters 52
Setting WAN Line Parameters 53
PVC Congestion Control 56
WAN PPP Parameters 57
WAN performance 58
Dial Up 58
Configuring RAS Server TCP/IP 58
ISDN Dial Up 59
V.90 modem (North America) Dial Up 63
Media Services Card 66
Rules for configuring DSP resource allocation 67
DSP Current Configuration 68
DSP Manager 68
DSP Settings 69

Contents 5
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Media Bay Modules 69
Bus 71
Module 72
T1 Parameters (North America only) 77
E1 Parameters (Europe) 79
Configuring a data module 79
Provision lines 81
Chapter 5 Configuring Enterprise Edge Services 83
Programming order 83
Programming Services 84
Viewing Enterprise Edge Services 85
Viewing all Services 85
To Enable or Disable a Service 85
Statuses 86
Telephony Services 87
Enhanced 911 (E911) Configuration 89
Terminals & sets 90
Copying settings from one telephone set to another 91
General 91
Line access 93
Capabilities 98
User preferences 102
Restrictions 103
Telco features 106
Lines 108
Copying settings from one line to another 108
General 109
Trunk/line data 111
Setting Received number 117
Restrictions 118
Telco features 120
Loops 121
Restriction filters 124
Time & date 127
Call Routing 128
Routes and destination codes 129
Programming the PRI routing table 130
Destination codes 131
Setting up a route for local calling 133
Setting up a route for long distance calling 134
Adding a long distance carrier access code 135
Programming for least cost routing 136
Using dialing restrictions with routing 137
Using a dialing plan to route outgoing PRI calls 137

6Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Scheduled Services 138
Ringing service 139
Restriction service 141
Routing Service 142
Common Settings 143
System speed dial 145
Adding or changing a system speed dial 145
General Settings 147
Business name 147
Feature settings 148
Call log space 151
Timers 152
Direct dial 153
CAP assignment 154
Dialing plan 154
Access codes 156
Remote access packages 160
COS Passwords 160
DN lengths 162
Network Name Display 163
Programming Network Name Display 165
Call by Call service selection for PRI 166
Programming Call by Call service selection 168
CbC limits 168
Release reasons 169
Network Services 169
Hunt groups 170
Adding or removing members from a group 171
Moving members of a group 172
Assigning or unassigning lines to a group 173
Setting the Distribution mode 174
Setting the hunt delay 174
Companion 177
Registration 177
Changing the Registration password 178
Radio data 179
Register individual portables 181
Portable telephone programming 182
Hospitality 183
Alarm time (AL) feature 184
Set/room settings 185
Call permissions 185
Alarm data 186
Telco features 187
Voice message center numbers 187
Outgoing name and number blocking (ONN) 188

Contents 7
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Voice Mail 188
Call Detail Recording 188
TAPI 188
Console Service 189
VoIP Gateway 189
VoIP local and remote gateways 189
DHCP 192
Configuring a DHCPRelayAgent 194
LAN settings for DHCPServer 194
LAN settings for DHCPRelayAgent 198
DNS 199
IP Routing 200
Configuring IP Routing 201
IP Routing global settings 201
Configuring IP routing on an interface 202
IPX Routing 208
Configuring IPX Routing 208
Configuring an interface for IPX routing 209
Adding RIP filters for IPX routing 213
Adding SAP filters for IPX routing 214
Adding Static Routes for IPX Routing 214
Adding Static Service for IPX 215
SNMP 216
SNMP Community List, Manager List, and Trap Community List 217
QoS 220
Relationship between the QoS Module and theVoIP QoS Monitor 220
QoS Restrictions and Defaults 221
Filters 223
QoS performance graphs and tables 225
Port Range Setting for Legacy Networks 225
QoS monitor 227
QoS Monitor Mean Opinion Score 227
Web cache 228
Net Link Manager 229
Selecting the permanent WAN link as the primary WAN connection
230
Selecting a dial-up link as the primary WAN connection 231
Alarm Service 232
NAT (Network Address Translation) 232
Example of a common NAT configuration 235
IP Firewall Filters 235

8Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Chapter 6 Configuring Digital Private Network Signalling System1 241
DPNSS 1 services 241
DPNSS 1 capabilities 242
DPNSS 1 features 242
Three Party Service 243
Making a conference call 243
Diversion 243
Restrictions by set type 244
Setting Diversion 245
Redirection 245
Restrictions by set type 245
Setting Redirection 245
Executive Intrusion 245
Restrictions by set type 246
Intrusion levels 246
Call Offer 247
Displays 247
Restrictions by set type 247
User Actions 248
Route Optimization 248
Setting Route Optimization 248
Message Waiting Indication 249
Restrictions by set type 249
Setting Message Waiting Indication 249
Loop avoidance 252
Programming Loop avoidance 252
Chapter 7 Configuring Management Settings 253
User Manager 253
Adding a user profile 254
Modifying a user profile 254
Deleting a user profile 255
Alarm Manager 256
Configuring the Alarm Manager 256
Chapter 8 Maintenance 259
Enterprise Edge general maintenance 259
System startup 259
Warm reset 260
Backup and restore 260
Backup, restore, upgrade utility (BRU) for Enterprise Edge system 261
Backup and restore telephony programming using Unified Manager’s
Tools menu 265

Contents 9
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Enterprise Edge system diagnostics and utilities 269
Performance Statistics 269
Error Messages 270
MIB II Information 274
Maintenance programming for telephony resources 278
System version 278
Media Bay Module status 279
System test log 282
System administration log 283
Network event log 284
Alarm codes 285
Event messages 285
Tests 294
CSU statistics 297
Link Status 301
Metrics 301
Moving telephones 302
Chapter 9 Troubleshooting your Enterprise Edge system 305
General troubleshooting information 305
Getting ready 306
Types of problems 306
Basic troubleshooting procedure 306
Viewing system performance and fault alarms 307
System performance graphs and tables 308
Fault Alarm Banner 308
Problems with telephones 309
Telephone has faulty buttons, display, handset or other hardware
problems 309
Digital telephone display is unreadable 309
Telephone has no dial tone 310
Problems with lines 310
Calls can be received but cannot be made 310
Dial tone is absent on external lines 311
Lines at a telephone are busy after call is over 311
Auto-answer line rings at a telephone 313
Prime telephone gets misdialed calls 314
Selected lines reads “Not in service” or “Not available” 314
Selected line pool shows “No free lines” 315
Problems with optional equipment 315
Problems with the Enterprise Edge ATA 2 316
Problems with the auxiliary ringer 316
Problems with external paging 317
Problems with Music on Hold and Background Music 317

10 Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Problems with module service 318
Digital Trunk Computer Module trouble 318
Monitoring the T1 or PRI signal 320
Problems with Trunk or Station Modules 320
Problems for network or remote users 321
Remote feature code gets no response 321
Dialed number gets ringback and the wrong person 322
Dialed number gets dial tone instead of ringback 322
Dialed number gets busy tone 322
Dialed number does not get through 322
Dialed feature code gets overflow tone 323
Dialed feature code gets busy tone 324
Line pool access code gets overflow tone 324
Line pool access code gets ringback 325
Line pool access code gets busy tone 325
Dialed number gets no response 325
Problems with Companion sets (North American systems only) 326
Appendix A: Network Examples 327
Access using Enterprise Edge 328
Lines used for networking 328
PRI lines 329
T1 lines (Loop, E&M, DID, Ground start) 329
BRI lines 330
DPNSS lines (International systems only) 330
Remote system access to Enterprise Edge 330
Remote access on loop start trunks 331
Remote access on a private network 331
Remote access on T1 Direct Inward Dial (DID) trunks 332
Remote access on PRI trunks 332
Remote access on DPNSS lines 332
Enterprise Edge security 333
Class of Service 333
Restriction filters 333
Direct inward system access (DISA) 335
Coordinated dialing plans 335
Dialing plan using public lines 335
Dialing plan using T1 E&M lines 337
Dialing plans with shared line pools 340
Networking examples 341
PRI Networking with Meridian 1 341
PRI networking using Call-by-Call Services 346
Enterprise Edge VoIP Gateway and M1 networking 348
Toll bypass with Enterprise Edge VoIP Gateway 351
Networking with QSIG (International systems only) 356

Contents 11
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Private networking with DPNSS (International systems only) 359
Public networking scenarios 362
Call one or more Enterprise Edge telephones 363
Call Enterprise Edge and select tie lines to a private network 363
Call Enterprise Edge and select lines to the public network 364
Private networking scenarios 365
Call one or more Enterprise Edge telephones 366
Call Enterprise Edge and select tie lines to other nodes in the private
network 366
Call Enterprise Edge and select lines to the public network 367
Select T1 E&M trunks to the private network 368
Using Enterprise Edge Line Redirection 368
PRI dialing plan example for 2-way DID 370
PRI DID and 2-way DID 370
Appendix B: ISDN Overview 371
Welcome to ISDN 371
Analog versus ISDN 371
Types of ISDN service 372
ISDN layers 372
ISDN Bearer capability 373
Services and features for ISDN BRI and PRI 373
PRI services and features 373
BRI services and features 373
ISDN hardware 377
PRI hardware 377
BRI hardware 378
Clock Source for ISDN 379
Other ISDN BRI equipment 380
ISDN standards compatibility 380
Planning your ISDN network 380
Ordering ISDN PRI 381
Ordering ISDN BRI 381
Supported ISDN protocols 382
ISDN programming 383
Program ISDN equipment 386
Appendix C: Setting Up Remote Routers 389
Creating an Outbound Traffic Filter 389
Sample Criteria, Ranges, and Actions for UDP Filtering 390
Appendix D: Market profile attributes 391
Languages available to customer 391
System defaults 392

12 Contents
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Glossary 395
Index 437

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
About this document
This guide explains how to program your Enterprise Edge system. For more
information about the Enterprise Edge document suite, refer to Related documents
on page 14.
Note: The section Regulationson page 15 summarizes the Enterprise Edge system
regulatory information.
The section Software licensing on page 21 contains software licensing
information.
What’s new in this document
This release includes additional information regarding:
• market profile attributes for United Kingdom markets
• updated backup and restore procedures for the BRU utility
• automatic registration of Enterprise Edge with the Tivoli Management Server
• Optivity interworking in the areas of network discovery, SNMP alarms
integration, and launching of the Unified Manager
• DSP allocation through the DSP Manager
• IPX routing configuration for networking
• primary and backup dialup WAN connections using ISDN or V.90 modem (The
V.90 modem is available in North America only.)
• OSPF routing protocol
• firewall filters
• network address translation (NAT)
How this guide is organized
This document contains the following sections:
•Enterprise Edge Overview on page 23 provides an overview of the hardware
and software components of the Enterprise Edge system and a description of
Unified Manager.
•Setting up your Enterprise Edge system on page 35 includes information on
how to set up your IP address and Web-based administration, how to configure
your system settings and other basic procedures such as logging onand off your
Enterprise Edge system.
1

14 About this document
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
•Configuring Digital Private Network Signalling System1 on page 241 describes
the procedures used to program the Digital Private Network Signalling System
(DPNSS 1) for International systems only.
•Configuring Enterprise Edge Resources on page 45 describes the procedures
used to program the networking resources for your Enterprise Edge system.
•Configuring Enterprise Edge Services on page83 describes the procedures used
to program all the Enterprise Edge services.
•Configuring Management Settings on page 253 includes procedures used to
program user and alarm settings.
•Maintenance on page 259 includes all the maintenance procedures required to
keep your system in operation. This chapter ncludes descriptions of how to
perform both a system and telephony programming backup and restore.
•Troubleshooting your Enterprise Edge system on page 305 allows you to solve
problems in the Enterprise Edge system that require changes to system
programming.
•Appendix A: Network Examples on page 327 includes some networking
examples using the Enterprise Edge system.
•Appendix B: ISDN Overview on page 371 includes some background
information about ISDN.
•Appendix C: Setting Up Remote Routers on page 389 explains how to set up a
Nortel Networks (BayRS) router.
•Appendix D: Market profile attributes on page 391 describes the functionality
associated with each of the Enterprise Edge market profiles.
•Glossary on page 395 contains a list of Enterprise Edge terms and definitions.
Related documents
In addition to the Enterprise Edge Programming Operations Guide, the Enterprise
Edge documentation suite contains the following documents:
•Enterprise Edge Feature Programming Telephone Guide
• Enterprise Edge 2.0 Installation and Maintenance Guide
• Enterprise Edge IP Telephony Configuration Guide
• Enterprise Edge 2.0 Voice Messaging Set Up and Operation Guide
• Enterprise Edge 2.0 Voice Messaging Reference Guide
• Enterprise Edge 2.0 Voice Messaging Quick Reference Guide
• Enterprise Edge 2.0 Voice Messaging Programming Record
• Enterprise Edge 2.0 Voice Messaging AMIS Set Up and Operation Guide
• Enterprise Edge 2.0 Voice Messaging AMIS User Guide
• Enterprise Edge 2.0 Unified Messaging Client Installation Guide

About this document 15
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
• Enterprise Edge 2.0 Unified Messaging Quick Reference Guide
• Enterprise Edge Software Keycode Installation Guide
• Enterprise Edge 2.0 Call Center Set Up and Operation Guide
• Enterprise Edge 2.0 Call Center Agent Cards
• Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide
• Enterprise Edge 2.0 TSP Server Configuration Guide
• Enterprise Edge 2.0 Personal Call Manager User Guide
• Enterprise Edge 2.0 Attendant Console Set Up and Operation Guide
• Enterprise Edge 2.0 Attendant Console User Guide
• Enterprise Edge 2.0 Call Detail Recording System Administrator Manual
• Enterprise Edge 2.0 ATA 2 Installation Guide
• Enterprise Edge 2.0 ATA 2 User Guide
• Enterprise Edge 2.0 Message Networking Set Up and Operation Guide
• Enterprise Edge 2.0 Message Networking User Guide
• Enterprise Edge 2.0 Fax Set Up and Operation Guide
• Enterprise Edge 2.0 Fax User Guide
You can also access a number of telephone and accessory quick reference cards.
Regulations
Safety information for North American customers
Enterprise Edge equipment meets all applicable requirements of both the CSA
C22.2 No. 950-95 and UL-1950 Edition 3.
Risk of shock.
Do not plug in the computer or any telephone or network cables before
opening the computer.
Read and follow installation instructions carefully.

16 About this document
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Enhanced 911 Configuration
Note: For information about 911 configuration, refer to Enhanced 911 (E911)
Configuration on page 89.
Radio-frequency interference
Only qualified persons can service the system.
The installation and service of this hardware is hazardous and can cause severe
harm to the person performing the tasks or to other persons. Only qualified
service personnel must perform the installation and service tasks.
Electrical shock hazards from the telecommunication network and AC mains
are possible with this equipment. To minimize risk to themselves and users, the
service personnel must connect the Enterprise Edge system to an outlet
equipped with a third-wire ground.
Service personnel must be alert to the risk of high leakage currents spreading
onto metal system surfaces during power line fault events near network lines.
These leakage currents flow to Protective Earth ground through the power
cord. Because of the protective function of earth ground, when cabling the unit,
the first task the service personnel must perform is the connection to an earthed
outlet.. Subsequently, the last task to perform is the removal of the the
connection. It is important that operations requiring the unit to be powered
down must have the network connections (central office lines) removed first.
Warning
Local, state and federal requirements for Emergency 911 services support by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.
Equipment generates RF energy.
This equipment generates, uses, and can radiate radio-frequency energy. If not
installed and used in accordance with the installation manual, it may cause
interference to radio communications. It has been tested and found to comply
with the limits for a Class A computing device pursuant to Part 15 of the FCC
Rules and with ICES.003, CLASS A Canadian EMI Requirements. Operation
of this equipment in a residential area is likely to cause interference, in which
case the user, at his or her own expense, will be required to take whatever
measures may be required to correct the interference.

About this document 17
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Telecommunication registration
Enterprise Edge equipment meets all applicable requirements of both Industry
Canada CS-03 and US Federal Commission FCC Par t68 and has been registered
under files Industry Canada 332-5980 A and
FCC AB6CAN-20705-KF-E (key system), AB6CAN-20706-MF-E (hybrid
system), and AB6CAN-23740-PF-E (PBX system). Connection of the Enterprise
Edge telephone system to the nationwide telecommunications network is made
through a standard network interface jack that you can order from your local
telecommunications company. This type of customer-provided equipment cannot
be used on party lines or coin lines.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized maintenance
facility designated by the supplier. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnectthe equipment. Users should ensure
for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Hearing-aid compatibility
Enterprise Edge telephones are hearing-aid compatible, as defined in Section
68.316 of Part 68 FCC Rules.
Electromagnetic compatibility
Enterprise Edge equipment meets all FCC Part 15, Class A radiated and conducted
emissions requirements.
Enterprise Edge does not exceed the Class A limits for radiated and conducted
emissions from digital apparatus as set out in the Radio Interference Regulations of
Industry Canada.
Only qualified persons can service the system.
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician.

18 About this document
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Telephone company registration
It is usually not necessary to call the telecommunications company with
information on the equipment before connecting the Enterprise Edge system to the
telephone network. If the telecommunications company requires this information,
provide the following:
• telephone number(s) to which the system will be connected
• FCC registration number (on label affixed to Enterprise Edge)
• universal service order code (USOC)
• service order code (SOC)
• facility interface code (FIC)
Use of a music source
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors and Publishers, or similar organization if
Radio or TV broadcasts are transmitted through the Music On Hold or Background
Music features of this telecommunication system.
Nortel Networks hereby disclaims any liability arising out of the failure to obtain
such a license.
Rights of the telecommunications company
If the Enterprise Edge system is causing harm to the telephone network, the
telecommunications company may discontinue service temporarily. If possible, the
telecommunications company will notify you in advance. If advance notice is not
practical, the user will be notified as soon as possible. The user will be given the
opportunity to correct the situation and informed of the right to file a complaint to
the FCC.
The telecommunications company may make changes in its facilities, equipment,
operations or procedures that could affect the proper functioning of the system. If
this happens, the telecommunications company will give you advance notice in
order for you to make any necessary modifications to maintain uninterrupted
service.
Repairs
In the event of equipment malfunction, all repairs to certified equipment will be
performed by an authorized supplier.

About this document 19
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Safety information for European customers
The CE mark indicates that the Enterprise Edge equipment meets the requirements
of the following EU Directives:
• Low Voltage Directive (73/23IIC)
• Electromagnetic Directive (89/336/EEC)
WARNING
The instructions in this manual are intended to be
performed by Qualified Service Personnel.
Risk of shock.
Ensure the computer is unplugged from the power
socket and that any telephone or network cables are
unplugged before opening the computer.
Read and follow installation instructions carefully.
Only qualified persons should service the system.
The installation and service of this hardware is to be
performed only by service personnel having
appropriate training and experience necessary to be
aware of hazards to which they are exposed in
performing a task and of measures to minimize the
danger to themselves or other persons.
Electrical shock hazards from the telecommunication
network and AC mains are possible with this
equipment. To minimize risk to service personnel
and users, the Enterprise Edge system must be
connected to an outlet with a third-wire Earth.
Service personnel must be alert to the possibility of
high leakage currents becoming available on metal
system surfaces during power line fault events near
network lines. These leakage currents normally
safely flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an
earthed outlet is performed first and removed last
when cabling to the unit. Specifically, operations
requiring the unit to be powered down must have the
network connections (exchange lines) removed first.

20 About this document
Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01
Radio-frequency interference
This product uses Telecommunication Network Voltage (TNV) circuits which
include the following ports: analogue lines (including PFT), modems, ATA, BRI,
AC15A, and TCM Isolator.
This product uses Safety Extra Low Voltage (SELV) circuits which include the
following ports: TCM extensions, external music source (MSCX), auxiliary ringer
(AUX), paging system relay (PAGE), LAN interface, WAN interface, and the serial
port.
WARNING
This is a Class A product. In a domestic environment
this product may cause interference. The user may be
required to take adequate measures.
Read and follow installation instructions carefully