Nortel NN43001-504 User manual

Nortel Communication Server 1000
WLAN IP Telephony Installation
and Commissioning
NN43001-504
.

Document status: Standard
Document version: 01.02
Document date: 15 June 2007
Copyright © 2004-2007, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision history
June 2007
Standard 01.02. This document is up-issued to reflect a change in the
revision history.
May 2007
Standard 01.01. This document is issued to support Nortel Communication
Server 1000 Release 5.0. This document contains information previously
contained in the following legacy document, now retired: WLAN IP
Telephony Installation and Configuration (553-3001-304).
August 2005
Standard 4.00. This document is up-issued to support Nortel
Communication Server 1000 Release 4.5.
September 2004
Standard 3.00. This document is up-issued to support Nortel Networks
Communication Server 1000 Release 4.0.
June 2004
Standard 2.00. This document is up-issued to reflect changes in technical
content.
May 2004
Standard 1.00. This document is issued to support the Nortel Networks
WLAN system, including the Nortel Networks WLAN IP Telephony Manager
2245, Nortel Networks WLAN Application Gateway 2246, Nortel Networks
WLAN Handset 2210, and Nortel Networks WLAN Handset 2211.
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

4Revision history
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

5
Contents
New in this release 13
Feature description 13
Other changes 13
Multicast 14
Zones for wireless handsets 14
Open and use the Admin menu on the handset 14
Admin menu options for the WLAN Handset 6120/6140 14
Download the software 14
Feature programming for the WLAN Handset 6120/6140 14
Test the wireless handsets 14
Run Site Survey for the WLAN Handset 6120/6140 14
Diagnostics mode 14
Push-to-talk 14
Wireless handset status messages 15
How to get help 17
Getting help from the Nortel Web site 17
Getting help over the phone from a Nortel Solutions Center 17
Getting help from a specialist by using an Express Routing Code 17
Getting help through a Nortel distributor or reseller 18
Overview 19
Subject 19
Applicable systems 20
Conventions 21
Resources 21
Declaration of conformity 22
Shielded cable 22
Wireless telephone network description 22
Call Server 24
DHCP Server 25
DHCP options 25
TFTP Server 25
Firewall 25
WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140 25
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

6Contents
Components 26
Language 27
Licenses 27
Wi-Fi Multimedia 27
Wired Equivalent Privacy 28
Wi-Fi Protected Access 28
Wi-Fi Protected Access2 28
Virtual Private Network 28
Push-to-talk feature 28
Text-messaging feature 28
Loud noise environments 29
WLAN IP Telephony Manager 2245 29
WLAN Application Gateway 2246 30
Access Points 30
Handset switchover 31
Handset switchover 31
Loss of signal 31
Planning 33
Challenges of integrating voice applications 33
High overhead of 802.11 34
Rate scaling and variable capacity 34
Power adjustments and variable capacity 35
Quality of Service 35
DHCP server planning 36
TFTP Server planning 38
Syslog Server planning 40
Access point planning 40
Site survey 41
Effective site survey 43
Example of AP placement 44
Solving coverage issues 45
Solving overlap issues 45
Network planning 46
Network recommendation 46
Sample Access Control List 47
Network management 47
Assessment through a WLAN site survey 48
Assessment using NetIQ Vivinet Assessor 49
Monitoring and reporting with Enterprise Network Monitoring System 50
Monitoring and reporting with Communication Server 1000 Telephony
Manager 52
Monitoring and reporting with NetiQ Vivinet Assessor, Vivinet AppManager, and
Vivinet Diagnostics 53
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

Contents 7
Communication Server 1000 Telephony Manager 54
Zones 54
Other network design considerations 55
Access Point interference 56
SSID options and limitations 57
Layer 3 implementation 58
WLAN IP Telephony Manager 2245 planning 59
Installation requirements 59
Capacities 59
WLAN IP Telephony Manager 2245 groups 60
Gateway and timing function 64
Roaming and handover 64
Multicast 65
Placement guidelines for the WLAN IP Telephony Manager 2245 65
WLAN Application Gateway 2246 planning 73
WLAN IP Telephony Manager 2245 and WLAN Application Gateway 2246
installation requirements 74
IP address planning 74
IP addressing with DHCP 75
Planning worksheets 75
System information 77
Bandwidth management 77
Zones 77
Zones for wireless handsets 78
Call blocking 79
Codecs 79
Jitter buffer 80
RLR and SLR 80
RTCP 80
Gain adjustment 81
Programmable rings and tones 81
In/Out of Service tones 81
Virtual Office 81
Branch Office 81
Local mode display 81
Survivable Remote Gateway 82
External Applications Server 83
End-to-end QoS 83
NAT 83
NAT Traversal feature 84
Network configurations 84
WLAN IP Telephony Manager 2245 in a NAT environment 88
DHCP Server location in a NAT environment 88
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

8Contents
TFTP Server location in a NAT environment 89
WLAN Application Gateway 2246 in a NAT environment 89
CS 1000 features 90
IP Phone 2004 features 91
Installation 93
Required materials 93
Supplied equipment 94
Preinstallation checklist 94
WLAN IP Telephony Manager 2245 installation tasks 94
About the front panel 94
Wall-mount 95
Rack-mount 96
LAN connection 97
Power connection 97
WLAN Application Gateway 2246 installation 97
WLAN IP Telephony Manager 2245 configuration 99
Introduction 99
Functional description 99
Configuration tasks 101
Connect to the WLAN IP Telephony Manager 2245 101
Serial port connection 101
Telnet connection 102
Configure the network 103
Save the configuration 105
Changing the master IP address 106
Configure the WLAN IP Telephony Manager 2245 106
Change the password 108
Administration and maintenance 111
Adding a WLAN IP Telephony Manager 2245 to the system 111
Checking in to the Gateway 111
Replacing a WLAN IP Telephony Manager 2245 112
Failed master WLAN IP Telephony Manager 2245 112
Replacing the failed WLAN IP Telephony Manager 2245 112
Removing a WLAN IP Telephony Manager 2245 from the system 113
Wireless handset scenarios 113
Changing the master WLAN IP Telephony Manager 2245 113
View software version 113
For the WLAN IP Telephony Manager 2245 114
For the WLAN Application Gateway 2246 114
For a wireless handset 114
Software updates 114
Update software on the WLAN IP Telephony Manager 2245 115
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

Contents 9
Update software on the WLAN Application Gateway 2246 115
Update software on a wireless handset 115
Software update (version 97.070) for the WLAN Handsets 2210/2211/2212 116
Displays 117
Wireless handset download messages 117
Normal download messages 117
Download failure or recovery messages 118
Troubleshooting 119
Troubleshooting the WLAN IP Telephony Manager 2245 119
Error Status screen 119
Network Status screen 120
Software Version Numbers screen 121
Speed or duplex mismatch 122
Troubleshooting the WLAN Application Gateway 2246 122
Troubleshooting the handset 122
Context 122
Access Point problems 123
Configuration problems 123
Duplex mismatch 124
No ring 124
Far-end echo 124
Dropped calls 124
Wireless handset status messages 125
Using Call Server overlay commands 139
TPS CLI commands 141
Determining alias IP addresses 144
Troubleshooting coverage issues 144
Before calling Nortel Technical Support 144
Appendix A WLAN Application Gateway 2246 147
Introduction 147
System overview 148
Front panel 149
Third-party applications 150
Nurse-call systems 151
Installation 151
Configuring the WLAN Application Gateway 2246 IP address 152
Configuration 153
Administration console navigation 154
Task summary list 154
Configuring the OAI Box 155
Configuring network parameters 155
Connecting to the LAN 157
Connecting to the Application Server 158
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

10 Contents
Continuing configuration through Telnet 160
Connecting through Telnet 160
Configuring the Telephone Line 161
Deleting a handset 162
Searching for a handset 162
Feature programming 163
Setting or changing a password 164
System status 164
Network status 165
Software versions 166
Telephone line status 167
Certification testing 167
WLAN Application Gateway 2246 certification 167
Wireless handset certification 167
Software 168
Software updates 168
TFTP software updates Systems 170
Planning Worksheet for Handsets 171
Free the serial port for administrative purposes 172
Appendix B Troubleshooting WLAN IP Telephony
installations 173
Site data-gathering tables 173
Product-specific configuration 176
Terminal proxy server 176
Handsets 177
WLAN IP Telephony Manager 2245 177
Quality of Service 177
WLAN specific configuration 177
Nortel switches 178
Cisco access points and switches 178
General WLAN configuration 183
DHCP server options 184
DHCP options 184
DHCP support for handsets that emulate the IP Phone [phone]
Format of the IP Phone 2004 Terminal DHCP Class Identifier field 187
Format of the IP Phone 2004 Terminal DHCP Encapsulated Vendor Specific
option 188
Format of the IP Phone 2004 Terminal DHCP Site Specific option 189
Quality of Service checklist for voice over WLAN applications 191
RF basics and AP configuration 193
Troubleshooting 196
Diagnosis flows 196
Handset error messages 198
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

Contents 11
Timing information 199
Diagnostic Tools 200
Run Site Survey for the WLAN Handset 2210/2211/2212 200
Run Site Survey for the WLAN Handset 6120/6140 201
Diagnostics Mode 204
Syslog Mode 207
Data capture 213
Questions 213
Data checklist 213
Site-data required for the capture analysis 214
Syslog capture configuration 215
Signaling Server log capture 216
General data capture 217
Capture assert error messages with the Configuration Cradle 218
Network speech levels 219
Reference documents 220
Appendix C Compatible Access Points 223
Index 224
Procedures
Procedure 1 Measuring jitter, delay, and packet loss 71
Procedure 2 Wall-mounting the WLAN IP Telephony Manager 2245 96
Procedure 3 Rack-mounting the WLAN IP Telephony Manager 2245 96
Procedure 4 Connecting the power 97
Procedure 5 Connecting to the WLAN IP Telephony Manager 2245 through
a serial port 102
Procedure 6 Connecting to the WLAN IP Telephony Manager 2245 through
Telnet 103
Procedure 7 Saving the configuration 105
Procedure 8 Changing the password 108
Procedure 9 Changing a forgotten password 109
Procedure 10 Replacing a WLAN IP Telephony Manager 2245 112
Procedure 11 Viewing the software version 114
Procedure 12 Updating software (v97.070) for the WLAN Handsets 2210/
2211/ 2212 116
Procedure 13 Installing the WLAN Application Gateway 2246 152
Procedure 14 Connecting to the WLAN Application Gateway 2246 through a
serial port 152
Procedure 15 Configure the system type from the OAI Box Configuration
option 155
Procedure 16 Configuring the network 156
Procedure 17 Connecting the WLAN Application Gateway 2246 to the
LAN 157
Procedure 18 Connecting to a WLAN Application Gateway 2246 through
Telnet 160
Procedure 19 Configuring a telephone line 161
Procedure 20 Deleting a handset 162
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

12 Contents
Procedure 21 Searching for a handset 162
Procedure 22 Programming a feature 163
Procedure 23 Setting or changing a password 164
Procedure 24 Viewing system status 165
Procedure 25 Certifying wireless handsets on an existing system 168
Procedure 26 Transferring the software using FTP 169
Procedure 27 Loading software updates 170
Procedure 28 Using the serial port as the Application Server communication
link 172
Procedure 29 Using the CLI to capture a Signaling Server log 216
Procedure 30 Obtaining the wired and wireless captures 217
Procedure 31 Recording an assert error message 218
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

13
New in this release
The following sections detail what is new in WLAN IP Telephony Installation
and Commissioning (NN43001-504) for CS 1000, Release 5.0.
Feature description
Support is provided for the WLAN Handset 6120/6140 through the addition
of the Nortel WLAN Handset 6100 Series Administration Tool Software.
For more information about this tool for the WLAN Handset 6120/6140,
including personal computer requirements, how to install the USB driver,
and how to install and use the software, see WLAN Handsets Fundamentals
(NN43001-505).
Other changes
This document is renamed and renumbered from WLAN IP Telephony:
Installation and Configuration (553-3001-304) to WLAN IP Telephony
Installation and Commissioning (NN43001-504). WLAN Handset
configuration information is moved to WLAN Handsets Fundamentals
(NN43001-505).
For information about changes that are not feature-related, see the following
sections:
•"Multicast" (page 14)
•"Zones for wireless handsets" (page 14)
•"Open and use the Admin menu on the handset" (page 14)
•"Admin menu options for the WLAN Handset 6120/6140" (page 14)
•"Download the software" (page 14)
•"Feature programming for the WLAN Handset 6120/6140" (page 14)
•"Test the wireless handsets" (page 14)
•"Run Site Survey for the WLAN Handset 6120/6140" (page 14)
•"Diagnostics mode" (page 14)
•"Push-to-talk" (page 14)
•"Wireless handset status messages" (page 15)
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

14 New in this release
Multicast
The WLAN Handset 6140 uses IP multicast addresses.
Zones for wireless handsets
The WLAN Handset 6120/6140 is added to the designated wireless handset
types.
Open and use the Admin menu on the handset
The procedures for opening and using the Admin menu on the WLAN
Handset 6120/6140 and how to make an alphanumeric string entry are
added.
Admin menu options for the WLAN Handset 6120/6140
A full description of all the options available from the Admin menu is given
for the WLAN Handset 6120/6140.
Download the software
The procedure for downloading the software for the WLAN Handset
6120/6140 is described.
Feature programming for the WLAN Handset 6120/6140
A full description of the feature programming available for the WLAN
Handset 6120/6140 is provided. This section includes soft key assignment,
feature assignment, programming memory keys, accessing features, and
programming the keys on the WLAN Handset 6120/6140.
Test the wireless handsets
The procedure for testing the WLAN IP 6120 handset is provided.
Run Site Survey for the WLAN Handset 6120/6140
Site Survey is used to evaluate the facility coverage before certifying that
an installation is complete.
Diagnostics mode
Diagnostics screen 2 shows the GatewayType for all handsets.
Push-to-talk
With the Push-to-talk (PTT) feature, the WLAN Handset 6120/6140 can
operate in a PTT group-broadcast mode like a two-way radio, in addition
to the standard telephone operation. This section describes how to initiate
and receive a PTT call.
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

Other changes 15
Wireless handset status messages
The new messages are:
•Error!
•Server Unavailable. Restarting...
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

16 New in this release
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

17
How to get help
This chapter explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•arrange for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the telephone
number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the current ERC for your product
or service, go to:
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

18 How to get help
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

19
Overview
This chapter contains information about the following topics:
•"Subject" (page 19)
•"Applicable systems" (page 20)
•"Conventions" (page 21)
•"Related information" (page 21)
•"Declaration of conformity" (page 22)
•"Shielded cable" (page 22)
•"Wireless telephone network description" (page 22)
•"Call Server" (page 24)
•"DHCP Server" (page 25)
•"TFTP Server" (page 25)
•"Firewall" (page 25)
•"WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140"
(page 25)
•"WLAN IP Telephony Manager 2245" (page 29)
•"WLAN Application Gateway 2246" (page 30)
•"Access Points" (page 30)
•"Handset switchover" (page 31)
Subject This document describes the planning, installation, configuration,
maintenance, and troubleshooting for the Nortel WLAN system, including
the following elements:
•Nortel WLAN IP Telephony Manager 2245
•Nortel WLAN Application Gateway 2246 (optional)
•Nortel WLAN Handset 2210
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.

20 Overview
•Nortel WLAN Handset 2211
•Nortel WLAN Handset 2212
•Nortel WLAN Handset 6120
•Nortel WLAN Handset 6140
Note about legacy products and releases
This NTP contains information about systems, components, and features
that are compatible with Nortel Communication Server 1000 Release 5.0
software. For more information about legacy products and releases, click
the Technical Documentation link under Support & Training on the
Nortel home page:
www.nortel.com
Applicable systems
This document applies to the following systems:
•Communication Server 1000M Half Group (CS 1000M HG)
•Communication Server 1000M Single Group (CS 1000M SG)
•Communication Server 1000M Multi Group (CS 1000M MG)
•Communication Server 1000E (CS 1000E)
Note: When upgrading software, memory upgrades can be required on
the Signaling Server, the Call Server, or both.
System migration
When particular Meridian 1 systems are upgraded to run CS 1000 Release
5.0 software and configured to include a Signaling Server, they become
CS 1000M systems. Table 1 "Meridian 1 systems to CS 1000M systems"
(page 20) lists each Meridian 1 system that supports an upgrade path to
a CS 1000M system.
Table 1
Meridian 1 systems to CS 1000M systems
This Meridian 1 system Maps to this CS 1000M system
Meridian 1 PBX 51C CS 1000M Half Group
Meridian 1 PBX 61C CS 1000M Single Group
Meridian 1 PBX 81C CS 1000M Multi Group
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.