Nortel Meridian/Succession CSE 1000 i2004 User manual

i
Contents
Meridian/Succession CSE 1000 i2004 Internet Telephone 1
Meridian/Succession CSE 1000 i2004 Internet Telephone features............ 1
Your Telephone’s Controls 2
Meridian/Succession CSE 1000 i2004 Internet Telephone display
5
i2004 telephone display area ................................................................. 5
Install your Meridian/Succession CSE 1000 i2004 Internet
Telephone 6
Customize your Meridian/Succession CSE 1000 i2004 Internet
Telephone 7
Telephony Options menu ........................................................................ 7
Services................................................................................................ 8
Adjust volume........................................................................................ 9
Adjust Screen contrast.......................................................................... 11
Select a language ................................................................................ 11
Select Date/time format........................................................................ 12
Display diagnostics.............................................................................. 12
Enable Key click .................................................................................. 12
Choose Ring type................................................................................. 13
Enable Call timer ................................................................................. 13
Enable OnHook Default Path................................................................ 14
Meridian/Succession CSE 1000 i2004 Internet Telephone call
features 15
Make a call 15
Make a call while on-hook................................................................... 16
Make a call while off-hook.................................................................. 16
Use Handsfree calling .......................................................................... 16
Use the Predial feature......................................................................... 18
Use Auto Dial feature........................................................................... 18
Activate Ring Again............................................................................. 19

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Redial last number called...................................................................... 20
Use Speed Call .................................................................................... 21
Make a System Speed Call ................................................................... 22
Use Hot Line........................................................................................ 22
Make an Intercom call.......................................................................... 23
Answer a call 24
While on an active call 25
Place a call on hold.............................................................................. 25
Transfer a call...................................................................................... 25
Use Timed Reminder Recall................................................................... 26
Use Attendant Recall ............................................................................ 27
Use Call Park....................................................................................... 27
Record a Calling Party Number............................................................. 29
Display incoming calls.......................................................................... 29
Trace a Malicious call........................................................................... 30
Incoming calls 31
Activate Automatic Answerback............................................................ 31
Activate Call Pickup ............................................................................. 31
Use Call Waiting ................................................................................. 32
While you are away from your desk 34
Use Call Forward................................................................................. 34
Use Internal Call Forward..................................................................... 35
Use Remote Call Forward..................................................................... 36
Secure your telephone.......................................................................... 37
Talk with more than one person 39
Use the Call Join feature....................................................................... 39
Set up a Conference call....................................................................... 39
Use the Conferee selectable display and disconnect feature..................... 40
Use Group Call.................................................................................... 41
Work without interruption 43
Activate Make Set Busy ........................................................................ 43

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Contents
Additional Call Features 44
Auto Dial Transfer Feature.................................................................... 44
Use the Buzz signal.............................................................................. 44
Use Call Page Connect to make an announcement ................................. 45
Use Centrex/Exchange Switchhook Flash .............................................. 45
Charge a call or Charge a Forced call................................................... 46
Use Enhanced Override Feature............................................................ 48
Use Forced Camp-on feature................................................................ 48
Override a busy signal......................................................................... 49
Use Privacy Release ............................................................................. 50
Use Radio Page ................................................................................... 50
Use Voice Call..................................................................................... 52
Hospitality features 53
Set Automatic Wake-Up....................................................................... 53
Activate Message Registration............................................................... 55
Use Maid Identification ........................................................................ 56
Display Room Status ............................................................................ 57
Meridian/Succession CSE 1000 Flexible Feature Codes (FFCs) 59
Terms you should know 61

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1
Meridian/Succession CSE 1000 i2004 Internet Telephone
Meridian/Succession CSE 1000 i2004 Internet
Telephone
The Meridian/Succession Communication Server for Enterprise (CSE) 1000 i2004
Internet Telephone connects directly to the LAN through the Ethernet connection.
The i2004 telephone brings voice and data to the desktop environment. This
document describes i2004 features and how to use the i2004 telephone.
Meridian/Succession CSE 1000 i2004 Internet Telephone features
The Meridian/Succession CSE 1000 i2004 Internet Telephone features include:
•six Programmable Line/Feature keys (Self-labeling)
•four Soft Feature keys (Self-labeling) providing access to up to ten features
•large multi-field LCD display
•wideband-compatible speakerphone
•headset jack with On/Off key
•volume control bar for adjusting ringer, speaker, handset, and headset
•six specialized fixed keys:
—Headset
—Directory
—Inbox
—Outbox
—Services
—Expand
•call processing fixed keys:
—Hold
—Goodbye
—Handsfree
—Mute
•automatic IP address
•hearing-aid compatible

2
Your Telephone’s Controls
Your Telephone’s Controls
Use the Volume Control Bar to control the
volume of the Handset, Headset, Speaker,
Ringer, and Handsfree features. Increase
the volume by pressing the right side of the
rocker bar. Lower it by pressing the left
side.
Use the Goodbye Key to terminate an
active call.
Press the Headset Key to answer a call
using the headset or to switch a call from
the handset or handsfree to the headset.
A steady LCD indicator appearing beside
a Line (DN) Keyindicates the feature or
line is active. A flashing LCD indicator
indicatesthe line is on hold or the feature is
being programmed.
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3
Your Telephone’s Controls
Pressthe Hold Key, toput an active call on
hold. Press the Line (DN) Key beside the
flashing indicator, to return to the caller on
hold.
The Speaker Key allows you to activate
handsfree. The speaker LED indicator lights
to indicate when handsfree is active.
The Expand Key is a fixed key that is
reserved for future feature development.
The Inbox Key allows you to access your
voice mailbox.
The Mute Key allows you to listen to the
receiving party without transmitting. Push
the Mute Key again to return to a two way
conversation. The Mute Key applies to
Handsfree, Handset, and Headset
microphones. The Mute LED indicator
flashes when the Mute option is in use.
The Navigation Keys allow you to scroll
through menus and lists in the display
area.
The Copy Key is a fixed key that is
reserved for future feature development.
The Cancel Key ends an active application.
Pressing theCancel Key does not affect the
status of the calls currently on your
telephone.
The Services Key allows you to access the
Telephony Options List
The Telephony Options List allows you to
customize these telephone parameters:
•Volume Adjustment
•Contrast Adjustment
•Language

4
Your Telephone’s Controls
•Date/Time Format
•Display diagnostics
•Key Click
•Ring type
•Call timer
•OnHook Default Path
The Primary Directory Number (DN) key
is the lower right-hand Line/Feature key
located at the sides of the upper display
area. When you pick up the handset, the
line associated with this key is ready for
you to make a call.
Note: Although you can have additional
DN keys assigned to your telephone, you
have only one Primary DN .
The Directory Key is a fixed key that is
reserved for future feature development.
The Outbox Keyis a fixed key that is
reserved for future feature development.
The More... Key allows you to access the
next layer of Soft Feature Keys.
Programmable Feature Keys
(Self-labeling) are configured for various
features on the telephones.
Soft Feature Keys are located below the display area. The LCD label above the key
changes, based on the active feature.
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More...
CallWait
Forward

5
Meridian/Succession CSE 1000 i2004 Internet Telephone display
Meridian/Succession CSE 1000 i2004 Internet
Telephone display
This section summarizes the display features of the Meridian/Succession CSE 1000
i2004 Internet Telephone. The Idle display is shown inthe figure below.
i2004 telephone display area
The i2004 telephone has two display areas. The upper portion of the screen is used for
line and feature key status, the lower display area is a three line information display.

6
Install your Meridian/Succession CSE 1000 i2004 Internet Telephone
Install your Meridian/Succession CSE 1000 i2004
Internet Telephone
Connect the i2004 telephone components:
1Connect one end of the handset cord to the handset jack
onthe back ofthetelephone identifiedwith ahandset icon.
2Connect the other end of the handset cord to the handset.
3Connect one end of the CAT-5 line cable to the ethernet
jackontheback of the telephone. The other end plugs into
the IP voice network (ethernet), using a RJ45 connector.
4Plug the AC Power adapter into the connection on the
back of the telephone. Be sure to thread the cord around
the strain relief, retaining hook and channel provided for a
secure power connection.
5Secure the telephone footstand to the base of the
telephone. Use the angle adjustment grip on the top back
of the telephone to adjust the position.
6Do notattempt to power-up your i2004 telephone. Your
Nortel Networks installation technician must complete this
procedure.
Configure the software and firmware
Refer to the ITG Line 2.1/i2004 Internet Telephone Description, Installation
and Operation (553-3001-204) for instructions on configuring the software
and firmware.
CAUTION
Severe damage to your i2004 telephone will occur if this set is
plugged into an ISDN connection. Consult your system
administrator to ensure that you are plugging your set into a
10/100BaseT Ethernet jack.

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
Customize your Meridian/Succession CSE 1000
i2004 Internet Telephone
The Services menu contains administration items that allow you, or the network
administrator, to configure preferences for your telephone.
To access the Services menu, press the Services key. The Services menu is displayed
on your screen. The first item in the list is highlighted automatically and you can
select the preferred item by using the Navigation keys. As you press the up or down
Navigation keys, you highlight the next item in the list. Press the Select key when the
phone option you want is highlighted. Press the Navigation (right arrow) key when on
a highlighted item to get more (if any) information (card view) about that item.
Horizontal and vertical navigation is circular. While in the Services menu, you can
exit at any time by pressing the Cancel or the Services key.
The Services key provides access to the Services menu:
•Telephony Options (set or change settings on your telephone)
•Terminal Network Administration (reserved for future development)
Telephony Options menu
ContrastAdjustment
Volume adjustment...
Language...
Key Click Enable
Note:The three dots... appearing after a phone option item indicates
there is a sublist.
Call timer
Ring type...
Date/Time Format...
Display Diagnostics
OnHook Default Path

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
Services
The Services key is your gateway to customizing certain characteristics of your
telephone. After pressing the Services key, the screen display prompts you through
the process, and keeps you informed on the status of the adjustable features.
Note: If you press the Cancel key before the Select key, you exit the Services menu
without saving changes. If you press the Select key to exit,you save the changes.
1. Press the Services Key to access the
phone options menu item.
2. Use the Navigation Keys to move up
and down through the list. Highlight
Telephony Options.
3. Press the SelectKey. The display
provides you with a menu of telephony
options.
4. Use the Navigation Keys to scroll
through the list of items that can be
customized for your telephone.
5. Highlight the feature you would like to
adjust, for example,Language.
6. Press the Select Key. The display
provides you with information to adjust
your selection.
or
7. Press the Select Key to save the
changes.
or
Press the Cancel Key to exit without
saving changes.
Telephony Options
Select
Language...
Select
Select
Cancel

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
Adjust volume
After you select Volume adjustment. . . from the Telephony Options menu, a list of
adjustable items for your telephone model appears.
To adjust the Ringer volume:
1. Select Ringer from the Volume menu.
or
2. Press Lower to decrease the ringer
volume.
or
3. Press Higher to increase the ringer
volume.
Press the SelectKey to save changes and return to the Telephony Optionsmenu or
press the Cancel Key to keep the existing settings.
To adjust the Handset listen volume:
1. Select Handset listen from the Volume
menu.
or
2. Press Lower to decrease the handset
listen volume.
or
3. Press Higher to increase the handset
listen volume.
Press the SelectKey to save changes and return to the Telephony Optionsmenu or
press the Cancel Key to keep the existing settings.
Ringer
Lower
Higher
Handset listen
Lower
Higher

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
To adjust the Handsfree listen
volume:
1. Select Handsfree listen from the
Volume menu.
or
2. Press Lower to decrease the handsfree
listen volume.
or
3. Press Higher to increase the handsfree
listen volume.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
To adjust the Headset listen volume:
1. Select Headset listen from the Volume
menu.
or
2. Press Lower to decrease the headset
listen volume.
or
3. Press Higher to increase the headset
listen volume.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
Handsfree listen
Lower
Higher
Headset listen
Lower
Higher

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
Adjust Screen contrast
The Screen contrast option allows you to adjust the contrast of the display on your
telephone. After you select Contrast adjustment from the Telephony Options menu;
or
From the Contrast screen, press Lower to
decrease the display contrast level.
or
Press Higher to increase the display contrast
level.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
Select a language
The display is available in multiple languages. After you selectLanguage. . . from the
Telephony Options menu,
1. Use the Navigation Keys to
highlight the desired language
(e.g., German).
2. Press the SelectKey.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
Lower
Higher
Deutsch
Select

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
Select Date/time format
There are twelve Date/timeformats. Four formats are based on the 12 hour clock and
eight are based on the 24 hour clock. After you select Date/time format. . . from the
Telephony Options menu;
Use the Navigation Keys to scroll through
the eight formats. The sample formats appear
on the upper right side of the display area.
Press the SelectKey to save the desired format and return to the Telephony Options
menu or press the CancelKey to keep the existing format and exit.
Display diagnostics
The Display diagnostics option tests the functionality of your telephone’s display
screen and indicator lights. After you select Display diagnostics from the Telephony
Optionsmenu;
1. Use the up or down Navigation Keys to
scroll through the list and view the
changing display screens.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
Enable Key click
The Key clickoption causes the handset or speaker to produce a clicking sound when
you press the telephone keys. After you selectKey click enable from the Telephony
Optionsmenu;
or
From the Key clickscreen, press theOnKey
to turn on Key click.
or
Press the Off Key to turn off Key click.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
Format 3
On
Off

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
Choose Ring type
The Ring type option allows you to choose from among the various ringing sounds
available for your telephone model. After you select Ring type. . . from the
Telephony Options menu;
1. Use the Navigation Keys to scroll
through the list of ring types.
2. Press the Play Key to sample a ring
tone.
3. Press the Select Key to activate the
desired ring type.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
Enable Call timer
The Call timer enable option measures how long you are on each call. After you
select Call timer enable from the Telephony Optionsmenu;
or
From the Call timer screen, press the On
Key to turn on the Call timer.
or
Press the Off Key to turn off the Call timer.
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
Ring type 3
Play
Select
On
Off

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Customize your Meridian/Succession CSE 1000 i2004 Internet Telephone
Enable OnHook Default Path
The OnHook Default Path option selects the path the call is directed to when the set
is on-hook. After you select the OnHook Default Path from the Telephony Options
menu;
or
From the OnHook Default Path screen,
press the handsfree enable
or
press the headset enable option
Press the Select Key to save changes and return to the Telephony Options menu or
press the Cancel Key to keep the existing settings.
handsfree enable
headset enable

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Meridian/Succession CSE 1000 i2004 Internet Telephone call
Meridian/Succession CSE 1000 i2004 Internet
Telephone call features
Your network administrator assigns features to your Programmable Feature Keys.
Whenever this guide describes a procedure that requires special codes, ask your
network administrator for the codes.
To access a feature, you press a feature key, or enter a Flexible Feature Code
(FFC) that is provided by your network administrator.
Note: To use a feature described in this section, your system software must sup-
port the feature and the feature must be assigned to your telephone. Check with
your network administrator for more details.
Make a call
This section describes features that you can use when you make a call. There are
several ways to make a call from your i2004 telephone.
To make a call:
or
1. Use the Line (DN) Key.
or
or
Use the handset.
or
or
Press the Handsfree Key.
Note: The Handsfree Key must be enabled
by your network administrator
or
Press the Headset Key if you have a
headset connected to your telephone.
2. Dial the number.
Note: Whenever you read “Lift the
handset,” in this guide, you may
alternatively press a free Line (DN) Key, or
Handsfree button (if feature is available on
your telephone). You receive a dial tone
with each of these actions.
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16
Make a call
Make a call while on-hook
To make a call while on-hook, leave the handset in the cradle while you dial a
number.
To dial on-hook:
1. Press a Line (DN)Key.
2. Dial the number when you receive dial
tone.
3. Lift the handset when the called party
answers. If you are on handsfree,
begin to talk.
Make a call while off-hook
1. Lift the handset.
2. Dial the number.
Use Handsfree calling
If your network administrator has configured your i2004 telephone for Handsfree
calling, you can use the built-in microphone and speaker,instead of the handset
for a handsfree call. While on an active call, you can switch between Handset
and Handsfree mode.
To answer a call with Handsfree
mode:
Press the Handsfree Button. You are now
on a handsfree call.
To discontinue a Handsfree call:
Press the Goodbye Key to end the
handsfree call.
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