Nortel Meridian M3900 User manual

555-4001-136
Meridian SL-100
M3900 Meridian Digital
Telephones
Reference Guide
MSL17 Standard 05.06 May 2002

Test this out
Meridian SL-100
M3900 Meridian Digital Telephones
Reference Guide
Publication number: 555-4001-136
Product release: MSL17
Document release: Standard 05.06
Date: May 2002
Copyright © 1997-2002 Nortel Networks,
All Rights Reserved
Printed in the United States of America.
NORTEL NETWORKS CONFIDENTIAL: The information contained in this document is the property of Nortel Net-
works. Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information con-
tained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use
same for evaluation, operation, and maintenance purposes only. Changes or modifications to the Meridian SL-100 without the
express consent of Nortel Networks may void its warranty and void the user’s authority to operate the equipment.
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as
progress in engineering and manufacturing may warrant.
*Nortel Networks, the Nortel Networks logo, the Globemark, Unified Networks, DMS, MAP, Meridian, MSL, Nortel, Northern
Telecom, NT, SL-100, and SuperNode are trademarks of Nortel Networks.

Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
v
Publication history
May 2002 Version 05.06, MSL17, Standard. Updated after additional review
comments received. New firmware management chapter added.
May 2001 Version 04.02, MSL15, Standard. Thisversion of the document applies
to the MSL15 software release.

vi Publication history
555-4001-136 Standard 05.06 May 2002

Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
vii
Contents
About this document xi
M3900 series general description 13
Purpose 13
Introduction 13
Minimum firmware requirements 13
Minimum EIPE load requirements 14
Programmable line/feature keys (self-labeled) 14
Programmable feature keys (self-labeled) 14
Context-sensitive softkeys 15
Release 3 enhancements 15
Full Duplex Handsfree capability 15
One-button feature access keys 15
Pause in Dialing Strings 16
Call Forward enhancement 16
Special Character handling 17
31-Digit Dialing 17
Secondary DN dialing with Directories 17
Password clear 19
Full icon support 19
Service orders 19
Flash download 19
Optivity Telephony Manager for Meridian SL-100 2.0 19
Meridian Digital Group Listening (GLISTEN) 20
Interactions 21
Data schema 21
Password reset 21
Desktop directory number download 22
Limitations and restrictions 22
Interactions 22
Data schema 22
Feature keys 23
Purpose 23
Fixed feature keys 23

viii Contents
555-4001-136 Standard 05.06 May 2002
Feature codes and abbreviations 27
Purpose 27
Code summary 27
M3901 telephone set 33
Purpose 33
M3901 feature description 33
Feature card 34
Message Waiting and Call Status Indicator (MWI) 35
Feature Activation Indicator (FAI) 35
Line key 35
Goodbye key 35
Hold key 35
Compatible features 35
M3901 key configuration 35
M3902 telephone set 37
Purpose 37
M3902 feature description 37
Message waiting indicator (MWI) 39
Display 39
Keys 40
Compatible features 41
M3903 enhanced telephone 43
Purpose 43
M3903 general description 43
Message Waiting and Call Status Indicator (MWI) 45
Info line 46
Text line 46
Label line 46
Keys 46
Compatible features 48
M3904 professional telephone 49
Purpose 49
M3904 feature description 49
Message Waiting Indicator (MWI) 52
Info line 52
Text line 52
Label line 52
Keys 52
Key-based Access Expansion Module (KBA) and Display-based Access Ex-
pansion Module (DBA) 55
Compatible features 55

Contents ix
Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
M3905 ACD telephone 57
Purpose 57
M3905 feature description 57
Message Waiting Indicator (MWI) 60
Handset (optional) 60
Keys 60
Key-based access expansion module (KBA) and DBA support 63
Compatible features 63
Hardware options 65
Purpose 65
Accessory availability 65
Accessory descriptions 66
Handset option for the M3905 66
Alternate key caps for the M3905 66
Headset options 66
Meridian External Alerter and Recording Interface (MEARI) 66
Analog Terminal Adapter (ATA) 67
Accessory Connection Module (ACM) 68
Key-based Access Expansion Module (KBA) 68
Display-based Expansion Module (DBA) 69
Personal Directory PC Utility 70
Telephone wall mount kit 71
Full Duplex Handsfree Accessory 72
Installation 73
Purpose 73
M3900 series Meridian digital telephones 73
Telephone positions 73
Changing the telephone position 73
Changing the telephone angle 74
Wall mounting the telephone 74
Headset consideration 75
Accessory Connection Module (ACM) 75
Installing the ACM into the footstand 76
Analog Terminal Adapter (ATA) 77
Meridian External Alerter and Recording Interface (MEARI) 80
Loud ringer connected to the MEARI 81
MEARI desktop recording device 81
MEARI call in progress indicator 82
Remote voice recording using call status 82
Troubleshooting 83
Key-based Expansion Module Accessory (KBA) 84
Configure the Meridian SL-100 for the KBA 86
Display-based Expansion Module Accessory 87
Configure the Meridian SL-100 for the DBA 88
Personal Directory PC Utility 88
Open the Personal Directory PC Utility 90
Select a Personal Directory PC Utility port 90

x Contents
555-4001-136 Standard 05.06 May 2002
The Personal Directory PC Utility interface 91
On-line help 92
Create a Personal Directory 92
Modify a Personal Directory 93
Add names and telephone numbers 93
Delete a character or single digit 94
Cut or copy between Personal Directories 94
Delete a directory entry 95
Save or Export the Personal Directory file 95
Program (download) the Personal Directory 95
Handset option for the M3905 Call Center Telephone 96
Installation of the cradle 97
Alternate key caps for the M3905 97
Full Duplex Handsfree (FDHF) Accessory on the M3904 98
Prerequisites 99
Operating parameters 99
Status light indicator 100
Meridian SL-100 configuration procedures 100
Features, firmware, and software management 101
Purpose 101
Features and software 101
System software 101
M3900 telephone sets and accessories minimum firmware and release
numbers 103
Firmware download process overview 105
Firmware files location 105
Nortel Networks Optivity Telephony Manager for Meridian SL-100, 2.0 firm-
ware download 107
M3900 firmware download process 110
Procedures 111
Environmental, power, and safety considerations 127
Purpose 127
Temperature and humidity 127
Power consumption 128
Line engineering 128
Accessory environmental information 129
Meridian External Alerter and Recording Interface 129
Accessory Connection Module 129
Safety and electromagnetic compatibility 130
List of terms 131