Nortel Meridian M3900 User manual

555-4001-136
Meridian SL-100
M3900 Meridian Digital
Telephones
Reference Guide
MSL17 Standard 05.06 May 2002

Test this out
Meridian SL-100
M3900 Meridian Digital Telephones
Reference Guide
Publication number: 555-4001-136
Product release: MSL17
Document release: Standard 05.06
Date: May 2002
Copyright © 1997-2002 Nortel Networks,
All Rights Reserved
Printed in the United States of America.
NORTEL NETWORKS CONFIDENTIAL: The information contained in this document is the property of Nortel Net-
works. Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information con-
tained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use
same for evaluation, operation, and maintenance purposes only. Changes or modifications to the Meridian SL-100 without the
express consent of Nortel Networks may void its warranty and void the user’s authority to operate the equipment.
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as
progress in engineering and manufacturing may warrant.
*Nortel Networks, the Nortel Networks logo, the Globemark, Unified Networks, DMS, MAP, Meridian, MSL, Nortel, Northern
Telecom, NT, SL-100, and SuperNode are trademarks of Nortel Networks.

Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
v
Publication history
May 2002 Version 05.06, MSL17, Standard. Updated after additional review
comments received. New firmware management chapter added.
May 2001 Version 04.02, MSL15, Standard. Thisversion of the document applies
to the MSL15 software release.

vi Publication history
555-4001-136 Standard 05.06 May 2002

Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
vii
Contents
About this document xi
M3900 series general description 13
Purpose 13
Introduction 13
Minimum firmware requirements 13
Minimum EIPE load requirements 14
Programmable line/feature keys (self-labeled) 14
Programmable feature keys (self-labeled) 14
Context-sensitive softkeys 15
Release 3 enhancements 15
Full Duplex Handsfree capability 15
One-button feature access keys 15
Pause in Dialing Strings 16
Call Forward enhancement 16
Special Character handling 17
31-Digit Dialing 17
Secondary DN dialing with Directories 17
Password clear 19
Full icon support 19
Service orders 19
Flash download 19
Optivity Telephony Manager for Meridian SL-100 2.0 19
Meridian Digital Group Listening (GLISTEN) 20
Interactions 21
Data schema 21
Password reset 21
Desktop directory number download 22
Limitations and restrictions 22
Interactions 22
Data schema 22
Feature keys 23
Purpose 23
Fixed feature keys 23

viii Contents
555-4001-136 Standard 05.06 May 2002
Feature codes and abbreviations 27
Purpose 27
Code summary 27
M3901 telephone set 33
Purpose 33
M3901 feature description 33
Feature card 34
Message Waiting and Call Status Indicator (MWI) 35
Feature Activation Indicator (FAI) 35
Line key 35
Goodbye key 35
Hold key 35
Compatible features 35
M3901 key configuration 35
M3902 telephone set 37
Purpose 37
M3902 feature description 37
Message waiting indicator (MWI) 39
Display 39
Keys 40
Compatible features 41
M3903 enhanced telephone 43
Purpose 43
M3903 general description 43
Message Waiting and Call Status Indicator (MWI) 45
Info line 46
Text line 46
Label line 46
Keys 46
Compatible features 48
M3904 professional telephone 49
Purpose 49
M3904 feature description 49
Message Waiting Indicator (MWI) 52
Info line 52
Text line 52
Label line 52
Keys 52
Key-based Access Expansion Module (KBA) and Display-based Access Ex-
pansion Module (DBA) 55
Compatible features 55

Contents ix
Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
M3905 ACD telephone 57
Purpose 57
M3905 feature description 57
Message Waiting Indicator (MWI) 60
Handset (optional) 60
Keys 60
Key-based access expansion module (KBA) and DBA support 63
Compatible features 63
Hardware options 65
Purpose 65
Accessory availability 65
Accessory descriptions 66
Handset option for the M3905 66
Alternate key caps for the M3905 66
Headset options 66
Meridian External Alerter and Recording Interface (MEARI) 66
Analog Terminal Adapter (ATA) 67
Accessory Connection Module (ACM) 68
Key-based Access Expansion Module (KBA) 68
Display-based Expansion Module (DBA) 69
Personal Directory PC Utility 70
Telephone wall mount kit 71
Full Duplex Handsfree Accessory 72
Installation 73
Purpose 73
M3900 series Meridian digital telephones 73
Telephone positions 73
Changing the telephone position 73
Changing the telephone angle 74
Wall mounting the telephone 74
Headset consideration 75
Accessory Connection Module (ACM) 75
Installing the ACM into the footstand 76
Analog Terminal Adapter (ATA) 77
Meridian External Alerter and Recording Interface (MEARI) 80
Loud ringer connected to the MEARI 81
MEARI desktop recording device 81
MEARI call in progress indicator 82
Remote voice recording using call status 82
Troubleshooting 83
Key-based Expansion Module Accessory (KBA) 84
Configure the Meridian SL-100 for the KBA 86
Display-based Expansion Module Accessory 87
Configure the Meridian SL-100 for the DBA 88
Personal Directory PC Utility 88
Open the Personal Directory PC Utility 90
Select a Personal Directory PC Utility port 90

x Contents
555-4001-136 Standard 05.06 May 2002
The Personal Directory PC Utility interface 91
On-line help 92
Create a Personal Directory 92
Modify a Personal Directory 93
Add names and telephone numbers 93
Delete a character or single digit 94
Cut or copy between Personal Directories 94
Delete a directory entry 95
Save or Export the Personal Directory file 95
Program (download) the Personal Directory 95
Handset option for the M3905 Call Center Telephone 96
Installation of the cradle 97
Alternate key caps for the M3905 97
Full Duplex Handsfree (FDHF) Accessory on the M3904 98
Prerequisites 99
Operating parameters 99
Status light indicator 100
Meridian SL-100 configuration procedures 100
Features, firmware, and software management 101
Purpose 101
Features and software 101
System software 101
M3900 telephone sets and accessories minimum firmware and release
numbers 103
Firmware download process overview 105
Firmware files location 105
Nortel Networks Optivity Telephony Manager for Meridian SL-100, 2.0 firm-
ware download 107
M3900 firmware download process 110
Procedures 111
Environmental, power, and safety considerations 127
Purpose 127
Temperature and humidity 127
Power consumption 128
Line engineering 128
Accessory environmental information 129
Meridian External Alerter and Recording Interface 129
Accessory Connection Module 129
Safety and electromagnetic compatibility 130
List of terms 131

Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
xi
About this document
Purpose and audience
This guide provides feature, expansion module, and specification
information for the M3900 Series Meridian digital telephones. This
document’s audience is administrative, and installation personnel.
Structure This document contains the following sections:
•M3900 series general description – provides an overview of the
M3900 series Meridian digital telephones.
•Feature keys – describes the look and the functions of the feature
keys.
•Feature codes and abbreviations – lists the feature codes and
abbreviations.
•M3901 telephone set – describes the M3901 telephone set.
•M3902 telephone set – describes the M3902 telephone set.
•M3903 enhanced telephone – describes the M3903 enhanced
telephone.
•M3904 professional telephone – describes the M3904
professional telephone.
•M3905 ACD telephone – describes the M3905 ACD telephone.
•Hardware options – describes the features and optional hardware
available for each telephone set.
•Installation – provides installation procedures for the sets and
optional hardware.
•Features, firmware, and software management – shows how to
download firmware to your M3900 Meridian digital telephone.
•Environmental, power, and safety considerations – shows
environmental, power, and safety requirements.
•List of terms – contains acronyms and abbreviations of terms used
in this document.

xii About this document
555-4001-136 Standard 05.06 May 2002
How to check the version and issue of this document
The version and issue of the document are indicated by numbers, for
example, 01.01.
The first two digits indicate the version. The version number increases
each time the document is updated to support a new software release.
For example, the first release of a document is 01.01. In the next
software release cycle, the first release of the same document is 02.01.
The second two digits indicate the issue. The issue number increases
eachtimethedocument isrevised but re-released inthesame software
release cycle. For example, the second release of a document in the
same software release cycle is 01.02.
References in this document
This guide references the following documents:
• Meridian SL-100 IPE Reference Manual, 555-4001-129
• Meridian SL-100 Alarm Clearing Procedures, 555-4031-543
• Meridian SL-100 Routine Maintenance Procedures, 555-4031-536
• Meridian SL-100 Card Replacement Procedures, 555-4031-547
• Meridian SL-100 Log Report Reference Manual, 555-4031-840
FOR MORE INFORMATION
To determine whether you have the latest version of
this document and how documentation for your
productisorganized,checkthereleaseinformationin
the Meridian SL-100 Master Index of Publications .

13
Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
M3900 series general description
Purpose This chapter introduces you to the M3900 series digital telephones.
Introduction TheM3900 sets provideintegratedvoice anddata communication. The
M3900 sets communicate with the Meridian SL-100 switch through
digital transmission over standard twisted-pair wiring.
The five models of the M3900 series telephones include the M3901,
M3902, M3903, M3904, and M3905. Each of the M3900 sets have
specific characteristics and support features using the following keys:
•fixed feature
•programmable line/feature (self-labeled)
•programmable feature (self-labeled)
•context sensitive softkeys
Minimum firmware requirements
The M3900 Release 3 telephone sets supported on the Meridian
SL-100 require the following Release 3 firmware:
•M3902 Firmware version 8.0
•M3903 Firmware version 8.0
•M3904 Firmware version 8.2
•M3905 Firmware version 8.1
For information about how to obtain the latest firmware files, see
“Features, firmware, and software management”on page 101.
Note: If you are using the Full Duplex Handsfree accessory with the
M3904, the minimum firmware version is 8.3.
Due to several improvements made with M3900 Release 3 firmware
and XPM 17, when you upgrade sites to XPM 17 all M3900 telephones

14 M3900 series general description
555-4001-136 Standard 05.06 May 2002
must have Release 3 firmware. If your site has any M3900s with
Release 2 firmware, you can download the Release 3 firmware from
Nortel Networks web site at http://nortelnetworks.com. Select
“Customer Support”. If you are not a registered user, follow the option
for customers to register for access. Only registered users can
download the firmware. For more information, see “Features, firmware,
and software management”on page 101.
The Display-based Expansion Module (DBA), and the Key-based
Expansion Module (KBA) require a minimum firmware release as
follows:
•Display-based Expansion Module –Release 6 of NTMN67AA or
later
•Key-based Expansion Module –Release 2 of NTMN37BAor later
Minimum EIPE load requirements
The M3900 Release 3 telephones require a minimum of EIPE15AD.
Programmable line/feature keys (self-labeled)
Theprogrammableline/featurekeys(self-labeled)arelocatedattheleft
and right sides of the upper section of the display area on the M3903,
M3904, and M3905 telephone sets. The userchanges the LCD label of
these keys (except the primary directory number key) to meet their
business needs.
The M3903 and M3904 sets provide two layers of functionality using
these keys. The user accesses two Lines/Features per key. The M3904
provides the user with 12 lines/features that are accessible on the six
keys. The M3903 provides users with four lines/features that are
accessible onthe two keys. The M3905provides one layer of keys with
eight line/feature keys.
Programmable feature keys (self-labeled)
Programmable feature keys (self-labeled) are the three keys located
below the lower portion of the display area on the M3902 Meridian
digital telephone.

M3900 series general description 15
Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
Context-sensitive softkeys
The M3903, M3904, and M3905 have four softkeys directly below the
display. Only the features that are configured for the telephone set
display on the soft labels above the keys. For example, features like
transfer and conference can be accessed during a call, but not Forward
because that feature is not needed during a call. You can access the
following functions or features using these keys:
•features configured for the telephone set
•phone status like on-hook, off-hook, or on a call
•options list, directory/log, or applications usage indication
Release 3 enhancements
Full Duplex Handsfree capability
The Full Duplex Handsfree (FDHF) functionality allows simultaneous,
two-way communications during a handsfree call. For Full Duplex
Handsfree functionality, you require anM3904 Release 3 telephoneset
equipped with an FDHF cartridge accessory. For hardware
requirements information, see “Full Duplex Handsfree Accessory”on
page 72.
The set attenuates the receive audio level during FDHF mode while
both parties are speaking. Therefore, there can be fluctuations in the
receive volume during an FDHF call. During the call, you can insert or
remove the FDHF cartridge from the Accessory Connection Module
(ACM)without interrupting the establishedcall. Ifyou remove the FDHF
cartridge, the set restores half duplex operation.
One-button feature access keys
M3900 Release 3 firmware and MSL15 or later software introduces the
following enhancements for Personal Directory, Corporate Directory,
Call Log, and Redial List:
•The user can press the Directory/Log key and start a directory
search through the dial pad without pressing the Select softkey.
Searches can now be made with three letters, rather than only one.
•Instead of needing two key strokes with Corporate Directory, the
user presses the Applications keys and enters letters using the dial
pad to begin a search.
•Call Log andRedialList can be datafilled as either context-sensitive
softkeys or programmable feature keys.

16 M3900 series general description
555-4001-136 Standard 05.06 May 2002
Pause in Dialing Strings
This feature enables the user to enter a 1.5-second delay in the dialing
sequence on an external line. The sets use the delay for applications
such as answering machines, IVR systems, auto attendant, when
programming or editing their Personal Directory or Redial List. A new
softkey, labeled “Pause”, appears on the M3903, M3904, and M3905
telephone sets.
This feature introduces a Pause softkey. To enter a Pause in the dialing
string while editing a number, press the Pause softkey. A Pause place
marker appears in the dialing string.
The pause character is two parallel bars (||) that appear in the dialing
display. You can insert additional pauses (for example, four pauses = 4
x 1.5 sec. = 6-sec. delay.) This feature is supported when using the
Release 3 PC utility, NTMN82AB or later.
Call Forward enhancement
The Call Forward Enhancement feature modifies the method of
activating Call Forward on M3903, M3904, and M3905 sets.
To forward your calls, or change a previously stored Call Forward
number, follow the steps in Procedure 1.
Procedure 1
Use Call Forward on M3903, M3904, and M3905 sets
1Press the Call Forward Key.
The previously stored Call Forward number appears, if one exists.
2If you want to keep the previously stored Call Forward number, press Done.
If you want to enter a new Call Forward number, go to Step 3.
3Enter the Call Forward number and press Done.
When you start to enter the new number, the set automatically deletes the
This procedure is now complete
initial Call Forward Number.
Note: If you use Remote Call Forward to change the call forward
number, the numberthat appears onthe display of the telephone set
is the last number entered directly from the telephone set. Currently,
there is no plan to change this.

M3900 series general description 17
Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
Special Character handling
UserscanenterSpecialCharacters,likethoseonaPCkeyboardforthe
ASCII character set, to items such as the personal directory or feature
key labels. TheSpecial Character set contains up to 130 characters. In
the edit mode, navigation keys access the special characters.
31-Digit Dialing
Withthe31-Digit Dialing feature,M3900 display screens accommodate
dialing strings of up to 31 digits. This allows the screens to fully display
long dialing strings, such as calling card numbers and access codes.
The M3902 set has a one-line display. Use the Left/Right navigation
keys to scroll through the digits on the line.
M3903, M3904, and M3905 display screens accommodate 24
characters on each line. For dialing strings greater than 24 characters,
the number automatically wraps to the second line.
Table1 list thefeatures that support 31-Digit Dialing on M3902, M3903,
M3904, and M3905 sets.
Secondary DN dialing with Directories
This feature introduces the ability to dial out on secondary DNs when
using the Personal Directory, Call Log, Redial List, and Corporate
Directory Application.
Personal Directory, Call Log, and Redial
If there is a call on a primary DN, or the set is configured as an ACD
Call Center telephone, use the following procedures to dial out on the
secondary DN.
Table 1
Features that support 31-Digit Dialing
M3902 M3903 M3904 M3905
Personal Directory ✔✔
Call Log ✔✔✔
Redial ✔✔✔
Predial ✔✔✔✔

18 M3900 series general description
555-4001-136 Standard 05.06 May 2002
Procedure 2
Dial out on secondary DNs using Personal Directory, Call Log, and
Redial – M3904
1Press the Directory/Log Key, select the Personal Directory, and select the
entry.
2Press the secondary DN key and then the dial softkey.
The M3904 dials the number.
Note:
If you press the dial softkey prior to pressing the secondary DN key, the
This procedure is now complete
M3904 displays “Unable to Dial –Busy Primary Line”.
Procedure 3
Dial out on secondary DNs using Personal Directory, Call Log, and
Redial – M3905
1Press the Dir/Log key or the Callers or Redial List and select the entry.
2Press the dial softkey.
The M3905 displays “Select Free Line”. Your site must be on MSL15 (or
higher) and the patch ID DMX12 applied.
3Press a secondary DN key, press “OK”, and press the dial softkey again.
The M3905 dials the number.
Note:
If your site is not yet on MSL15, the M3905 will not display the message;
This procedure is now complete
however, you use the same steps to dial the number.
Corporate Directory
If there is a call on a primary DN, or the set is configured as an ACD
Call Center telephone, use the following procedures to dial out on the
secondary DN.
Procedure 4
Dialout on secondary DNs using CorporateDirectory – M3903and
M3904
1Press the Applications Key, select Corporate Directory, and select the entry.
2Press the secondary DN key and then press the dial softkey.
The M3903/M3904 dials the number.
Note:
If you pressthe dial softkey prior to pressing the secondary DN key, the set
This procedure is now complete
will not dial the call, and it will cancel hold for the call that is on the primary DN.

M3900 series general description 19
Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide
Procedure 5
Dial out on secondary DNs using Corporate Directory – M3905
1Press the Applications key, select Corporate Directory and select the entry.
2Press the dial softkey, then press a secondary DN key.
This procedure is now complete
The M3905 dials the call.
Password clear
Administrators can clear and reset the Directory/Call Log password.
Turn off the password by using Password Clear.
Full icon support
This feature enables the M3902, M3903, and M3905 sets to use the
icons with I-Ringing, I-Active, U-Active, I-Hold, and U-Hold.
Service orders
M3900 Release 3 firmware and MSL15 software introduce two new
options: RDLL (Redial List) and CLLG (Call Log.) For detailed
examples of adding the M3900 sets using SERVORD, refer to the
Service Order Reference Manual .
Flash download
Flash download provides the capability to download a new firmware
version from the Meridian SL-100 switch to the Meridian digital
telephones to:
•support a new language
•add new text prompts and soft-labels for feature and softkeys
•add new firmware-based applications
•support new signaling messages for server-based applications
•fix customer reported problems
Optivity Telephony Manager for Meridian SL-100 2.0
The Optivity Telephony Manager for Meridian SL-100 (OTM-MSL),
version 2.0 or greater, initiates all flash download commands.
OTM-MSL provides the ability to:
•query the current firmware version residing on Meridian digital
telephones
•initiate flash download on M3900 sets on a set-by-set basis (that is,
you can schedule downloads for a series of phones; downloads can
occur during any time range, on any date)

20 M3900 series general description
555-4001-136 Standard 05.06 May 2002
•initiate flashdownload for all Meridian digital telephones configured
on an IPE peripheral equipped with an extended peripheral
equipment controller (EXPEC), NT7D07BA or later vintage
•keep track of download progress, and manage the correlation of
firmware files for the different sets
•log download failures and provide a record of completed or failed
downloads
•abort a download
Note: M3900 sets require an intelligent peripheral equipment
(IPE) equipped with an EXPEC, NT7D07BA or later version.
Interactions and restrictions
During the download process, the M3900 sets are in an inoperable
state. The sets display a message indicating that a download is in
progress. If a download fails, the display indicates that maintenance is
required.
In cases where there is an IPE equipped with an EXPEC and both
M3900 and M2000 series sets coexist, the M2000 sets continue to
operate during the flash download process.
Meridian Digital Group Listening (GLISTEN)
Use the GLISTEN feature to activate the loudspeaker on the set when
the handset is in use. Agroup of people can listen to the audio, but only
the handset transmits audio to the far end. Group listening differs from
handsfree in that the set enables the loudspeaker, but not the
handsfree microphone. The handset is off-hook and its audio paths are
on.
The GLISTEN feature is only available when enabled, and when
assigned to the set through SERVORD. When this feature is not
available, it does not show up in the options menu lists. In addition,
because handsfree and group listening cannot be in activation at the
same time, the group listening enable feature is not in the options list if
there is an active call with handsfree enabled.
In order to use the GLISTEN feature, the user must first enable the
feature by using the Options mode. When the feature is enabled, the
handsfree key can turn the speaker on or off. To turn off the speaker,
theusermustpresstheHandsfreekeyasecondtime.Thespeakeronly
turns on if the handset is off-hook. The speaker automatically turns off
when the handset is placed on-hook.