Nortel Nortel IP Phone 1120E User manual

Business Communications Manager
IP Phone 1120E
User Guide
Title page

3
Revision history
November 2005
Preliminary 0.24. This document is up-issued to support
Nortel Business Communications Manager Release 4.5 software.

Revision history
4

Contents
5
Contents
About the Nortel IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . 7
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 15
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 15
Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1. Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 18
2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 18
3. Ethernet statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4. IP networks statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 18
5. USB device information . . . . . . . . . . . . . . . . . . . . . . . . 19
3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Language choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
About your programmable buttons . . . . . . . . . . . . . . . . . . . . . 21
Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Contents
6
Program memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . 21
External autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Internal autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Erase memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Making external calls using line soft keys . . . . . . . . . . . . . . . . 23
Making external calls using intercom soft keys . . . . . . . . . . . 23
Making internal calls using intercom soft keys . . . . . . . . . . . . 23
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessing External Server Applications . . . . . . . . . . . . . . 27

About the Nortel IP Phone 1120E
7
About the Nortel IP Phone 1120E
The Nortel IP Phone 1120E brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note: In this guide, user-defined feature key labels appear beside the
keys, and soft key labels appear directly above the keys.
Basic features
Your IP Phone 1120E supports the following:
• four user-defined feature keys with labels and indicators
• four soft keys
Note: Some IP Phone 1120E phones are not configured to support
soft key functionality. Consult your system administrator.
• graphical, high-resolution LCD display, backlit, with adjustable
contrast
• high-quality speaker phone
• volume control keys for adjusting ringer, speaker, handset, and
headset volume
• six specialized feature keys:
—Quit
— Directory
— Message/Inbox
— Shift/Outbox
— Services
—Copy
• six call-processing fixed keys:
—Mute
— Handsfree

About the Nortel IP Phone 1120E
8
— Goodbye
— Expand to PC
— Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
• USB port to support a keyboard or mouse
Note: Powered downstream 1.1-complaint USB hubs are supported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
• automatic network configuration
• hearing-aid compatibility
Figure 1 on page 9 shows the IP Phone 1120E.
CAUTION
Damage to Equipment
Do not plug the IP Phone 1120E into a
regular telephone jack. This results in
severe damage to the IP Phone. Consult
your system administrator to ensure that
you plug your telephone into a 10/100/
1000BaseT Ethernet jack.
CAUTION
The IP Phone 1120E is designed for use in an
indoor environment only.

About the Nortel IP Phone 1120E
9
Figure 1: IP Phone 1120E
Telephone controls
Note: Some IP Phone 1120E phones are equipped with optional key
caps. Text in parentheses indicates labels appearing on the key caps,
for example, (Services).
Soft keys are located below the display
area. The LCD label above each key
changes based on the active feature.
The keys on either side of the display area
are user-defined feature keys, with labels
on the LCD display.
Handsfree key
Handset
User-defined feature keys
High-resolution
graphical display screen
Navigation keys
Services key
Copy key
Quit/Stop key
Message/Inbox key
Shift/Outbox key
Directory key
Hold key
Expand to PC key
Headset key
Goodbye key
Volume control
Dialpad
Soft keys
Speaker
Feature Status Lamp*
*Note: If supported by your server, the Feature Status Lamp provides a user-defined alert.
Contact your system administrator to find out if this feature is available for you.
Mute key
Visual Alerter/Message Waiting
indicator
Fwd

About the Nortel IP Phone 1120E
10
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease volume.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones.
Note: The Mute LED indicator, located
on the Mute key, flashes to indicate that
the microphone is muted.
Press the Handsfree key to activate
handsfree.
Note: The Handsfree LED indicator,
located on the Handsfree key, lights to
indicate when handsfree is active.
GrpCl Z
(Volume +)
(Volume -)
(Mute)
(Handsfree)

About the Nortel IP Phone 1120E
11
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use the Send/Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
In most menus, you can use the Send/Enter
key instead of the Select soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
Use the Expand to PC key to access
external server applications.
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator,
located on the Handsfree key, lights to
indicate that the headset is in use.
Use the Goodbye key to terminate an active
call.
(Hold)
(Expand)
(Headset)
(Goodbye)

About the Nortel IP Phone 1120E
12
When a message is waiting, the orange
Visual Alerter/Message Waiting
indicator flashes. Also, this indicator flashes
when the set ringer is on.
When a data-related message, such as an
instant message, is received, the blue
Feature Status Lamp flashes. Also, this
indicator flashes when a contact has come
online.
Note: This function requires server
support and, therefore, is not available
on all phones; consult your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
Press the Services key to access the
scrollable Feature Display menu (FEATURE
*900), including the hot desking feature
(programmable memory button).
(Copy)
(Services)

About the Nortel IP Phone 1120E
13
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
•4.LockMenu
Press the Services key to close any menu or
menu item.
Note: Your system administrator can
establish a password for the Tools
menu. If you attempt to access the Tools
menu and a dialog box appears
prompting you for a password, contact
your system administrator.
Press the Quit/Stop key to close an active
menu or dialog box. Pressing the Quit/Stop
key does not affect the status of active calls.
Press the Express messaging key
(FEATURE 980; programmable memory
button) to send voice mail messages. For
more information about voice mail
messaging, refer to your CallPilot Quick
Reference Card.
Press the Mailbox in key (programmable
memory button) to open your CallPilot
mailbox. For more information about mailbox
options, refer to your CallPilot Quick
Reference Card.
(Services)
(Services)
(Quit)
(Shift/Outbox)
(Msg/Inbox)

About the Nortel IP Phone 1120E
14
Telephone display
Your IP Phone 1120E has three display areas:
• The upper display area provides labels for the four user-defined
feature keys.
• The middle display area contains single-line information for items
such as caller number, caller name, feature prompt string, user-
entered digits, date and time information, and telephone information.
• The lower display area provides labels for the four soft keys.
Figure 2 shows an idle LCD screen.
Figure 2: IP Phone 1120E LCD screen
Programmable memory button
(Default: Blank)
(Directory)
Upper display area
User-defined
feature key labels
Lower display area
Soft keys
Middle display area
Date/time display
Call party information
Feature status information
Options information
Directories information
42888 2348
10/30 4:30pm
AutoDial
47678
Trans Conf Forward More...

Entering and editing text
15
Entering and editing text
You can enter and edit text on your IP Phone 1120E using the following
methods.
Which method you use for text entry or editing depends on the applica-
tion. Table 1 shows the applications and input devices that you can use
for text entry.
Entering text using the telephone dialpad
You can use the dialpad to enter text. For example, if you want to enter
the letter A, press the number 2key once. If you want to enter the letter C,
press the number 2key three times.
Note: No letters are associated with the number 1 or 0 keys.
Entering text using the USB keyboard
You can use the USB keyboard, when connected, to enter text in the tools
and graphical applications.
For number entry in telephone applications (for example, when dialing),
you can use the keyboard to enter digits (0–9), as well as asterisk (*) and
number sign (#). Other characters are not used.
Table 1: Application text entry
For: Use:
Call Server-related applications
(for example, changing feature
key labels or dialing)
Dialpad
USB keyboard for numeric
entries only
Graphical applications USB keyboard
Tools menu USB keyboard
Dialpad for numeric entries

Entering and editing text
16
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and
f8) to control the telephone. Table 2 shows the function keys and their
associated action during telephone calls.
Table 2: USB keyboard function keys during telephone calls
Function key Action
f1 Go to Handsfree mode
f2 Go to Headset mode
f3 Place the current call on hold
f4 Mute the current call
f5 Volume up
f6 Volume down
f7 Copy
f8 Quit

Configuring options
17
Configuring options
Note: Many of the options discussed in this section are for
administrator use only. Do not make any changes unless instructed
by an administrator.
Your IP Phone 1120E has both local and server-based options. Two
methods are available to navigate in the Local Tools menu:
• Follow the prompts on screen.
• Where a menu entry has a number in front of it, you can select that
entry by pressing the associated key on the dialpad. For example,
when you are in the Local Tools menu, you can access 2. Local
Diagnostics by pressing the 2 key on the dialpad.
Press the key to open the Local Tools Menu and access the
following options:
1. Preferences
Use the Preferences menu item to configure local preferences.
1. Display Settings
Use the Contrast tool to alter the physical settings of the display. Use the
Sleep tool to control how long the display remains lit if the phone is
inactive.
1. Press to open the Local Tools menu.
2. Press the 1 key on the telephone dialpad to open the 1. Preferences
menu, and press the 1 key on the telephone dialpad to open the
1. Display Settings menu.
3. Press the Up/Down navigation keys to scroll and select either
Contrast or Sleep. Press the Select soft key.
4. Press the Up/Down navigation keys to increase or decrease the
value.
5. Press the Exit soft key.

Configuring options
18
2. Language
Use the Language tool to select the language used on your phone.
1. Press to open the Local Tools menu.
2. Press the 1 key on the telephone dialpad to open the 1. Preferences
menu, and press the 2 key on the telephone dialpad to open the
2. Language menu.
3. Press the Up/Down navigation keys to scroll and highlight the
desired language (for example, German [Deutsche]).
4. Choose one of the following:
• Press the Select soft key to save the desired language and return to
the Telephone Options menu.
• Press the Cancel soft key to keep existing configurations.
5. Press the Exit soft key. Changes are saved automatically.
2. Local Diagnostics
1. IP Set&DHCP Information
The Network Configuration tool is used to view reports about IP set and
DHCP operation. This tool is for administrator use only.
2. Network Diagnostic Tools
The Network Diagnostic Tools menu contains tools that are used to
diagnose network problems. This menu is for administrator use only.
3. Ethernet statistics
The Ethernet statistics tool is used to view reports about Ethernet
operation. This menu is for administrator use only.
4. IP networks statistics
The IP networks statistics tool is used to view reports about network
operation. This menu is for administrator use only.

Configuring options
19
5. USB device information
The USB Devices tool provides information about any Universal Serial
Bus (USB) devices that you connect to your phone. Your IP Phone 1120E
automatically detects USB devices when you connect them to the USB
port in the back of the telephone.
1. Press to open the Local Tools menu.
2. Press the 3 key on the telephone dialpad to select 3.USB Devices.
USB Device information is displayed.
3. Press the Return soft key.
3. Network Configuration
The Network Configuration tool displays information that was configured
when the telephone was installed. This tool is for administrator use only.
4. Lock Menu
The lock menu tool is used by the system administrator to protect the
Local Tools menu items from accidental or unwanted changes.
The lock menu tool is not available on all systems. If the menu entry
appears dimmed, it is not enabled on your phone. Contact your
administrator to find out of this feature is available for your use.

Telephone setup
20
Telephone setup
Note: For more information about the features available to your
telephone and how to use them, refer to the Business
Communications Manager Telephone Feature Card.
Language choice
Select the Primary Language for the telephone display. Choose one of
the following three options:
• Press Feature *501. Select the Alternate Language for the telephone
display.
• Press Feature *502. Select the Alternate Language 2 for the
telephone display.
• Press Feature *503. Select the Alternate Language 3 for the
telephone display.
Ring type
Select the ring type for your telephone:
1. Press Feature *6.
2. Press 1, 2, 3, 4, or Next to hear the different ring types.
3. Press OK to store the ring type.
Call log
Press Feature *812 and use the navigation keys to scroll through and edit
the call log.