Nortel Millennium Series User manual

Millennium terminals
Pocket troubleshooting
guide
All terminals
Document issue: 03.01
Document status: Standard
Document date: June 1998
© 1998 Northern Telecom (Nortel)
All rights reserved
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information
contained in this document is the property of Northern
Telecom. Except as specifically authorized in writing by
Northern Telecom, the holder of this document shall keep the
information contained herein confidential and shall protect
same in whole or in part from disclosure and dissemination to
third parties and use same for evaluation, operation, and
maintenance purposes only.
Information subject to change without notice
Millennium is a trademark of Northern Telecom
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ii
Revision history
June, 1998
This is the third standard issue of this
document.This troubleshooting guide
covers all vintages and types of Millennium
terminals. Any activities for individual
vintages and types of terminals which vary
from the common procedures are noted
within the text.
This issue combines the information from
the 01.01 (MSR 1.7) and 02.01 (MTR 1.9)
issuesand addsMTR2.0andSmartCity (an
e-purse application).
February, 1997
Standard publication of issue 02.01 of the
Millennium terminals troubleshooting guide
for MTR 1.9 version terminals.
January, 1996
Standard publication of issue 01.01 of the
Millennium terminals troubleshooting guide
for 1.7 and 1.7i version terminals.
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iii
Millennium terminals pocket troubleshooting guide
Table of contents
About this guide 1
In this guide 1
Other information 2
Security precautions 2
Before you start 3
Important precautions 3
Billing precautions 3
Access to the craft interface 5
Craft interface requirements 5
Electrostatic discharge (ESD) 6
Disconnecting power 6
Tools 7
Replaceable modules 7
Multi-pay and Coin basic 8
Two-line e-purse terminals 8
Large-screen terminals 8
Inmate terminals 8
Desk terminals 9
When you are finished 9
Before you leave the site 10
Using the craft interface 11
Accessing the terminal 12
What you need to start 12
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iv Table of contents
Issue: 03.01 Status: Standard Date: June 1998
Accessing the interface 12
Correcting errors 14
To INSTALL a terminal 14
Line and number checks 15
Answer supervision check 16
Downloading tables 16
Testing the keypad 17
Card reader tests 17
Coin path tests 18
Completing the INSTALL 18
Maintenance menu options 20
Bypassing the menu prompts 20
Maintenance menu codes 20
Accessing the maintenance menu 21
The main maintenance prompt 21
Ending the session 22
Card reader check 22
Coin unit check 23
CO line check 23
Display check 24
Dialpad check 24
Make/answer a call check 25
Telephone number check 26
Millennium Manager number check 26
Entering op codes 27
Millennium Manager download 27
Sending call detail records 28
Testing answer supervision 29
Changing VFD brightness 30
Testing memory 30
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Table of contents v
Millennium terminals pocket troubleshooting guide
Putting out of service 31
Putting back in service 32
SmartCity application prompts 32
Uploading FSU smart card records 32
Checking the SAM 33
SmartCity SAM errors 33
Error prompts 34
Download errors 35
Troubleshooting 37
Power warning 37
Understanding the problem 38
Terminal power requirements 38
Figure 1: Rear terminal PCP of Card
terminal 39
Figure 2: Rear terminal PCP, through-
hole control PCP 39
Figure 3: Rear terminal PCP, multi-
application control PCP 40
Figure 4: Desk set power connector 41
Voltage and cable requirements 41
Television interference 43
Start your investigation 44
Does the VFD work? 44
Check inside the terminal 44
Power problems: inside or out? 45
Figure 5: Diagnosing power problems 45
Figure 6: Testing power inside the
terminal 46
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vi Table of contents
Issue: 03.01 Status: Standard Date: June 1998
Borderline power problems 46
CO problems: inside or out? 48
Figure 7: Diagnosing CO line
problems 48
Testing CO inside the terminal 49
Figure 8: Testing CO line inside,
part 1 49
Figure 9: Testing CO line, part 2 50
If the VFD is blank 51
Figure 10: Diagnosing VFD problems 51
Cord and handset problems 52
Figure 11: Diagnosing handset
problems 52
Card reader troubleshooting 53
Figure 12: Card reader troubleshooting 54
Coin path troubleshooting 55
Figure 13: Indications of coin problems 55
Figure 14: Craft interface coin codes 56
Figure 15: Validator jam (Error 67) 57
Figure 16: Escrow jam (Error 68) 58
Coin box jams 59
Security PCP fault indications 59
Error messages 59
Coin box discrepancies 60
Datajack telephony PCP power 61
Figure 17: Datajack shorting loop 62
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Table of contents vii
Millennium terminals pocket troubleshooting guide
Terminal alarm messages 63
Maintenance warning 63
Alarms list 63
Craft interface error codes 81
Maintenance warning 81
Errors list 81
Documentation 94
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viii Table of contents
Issue: 03.01 Status: Standard Date: June 1998
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1
Millennium terminals pocket troubleshooting guide
About this guide
This guide contains information to help op-
erating company (telco) maintenance per-
sonnel to troubleshoot all types and
vintages of Millennium terminals.
In this guide
Aboutthisguide describeswhothisguide
is designed for and what it includes.
Beforeyou start describes whatyou need
to know before you start working on a
terminal, what procedures and steps are
required to prepare the terminal for mainte-
nance, and what to do when you are
finished working inside the terminal.
Using the craft interface describes how
to use the built-in troubleshooting tool,
which is used to run self-tests on terminal
functions, to download tables, and to
upload call detail records (CDRs).
Troubleshooting describes processes
and uses flow charts to pinpoint trouble-
shooting actions for terminal problems.
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2 — About this guide
Issue: 03.01 Status: Standard Date: June 1998
Alarm messages lists the alarm
messagessentto theMillenniumManager
by a terminal experiencing problems with
its hardware or functions. These
messages provide a place to start trouble-
shooting, and include corrective actions.
Error codes lists the error codes
displayed by the terminal when the craft
interface encounters problems. Each error
code has a description of the problem and
a suggested action procedure.
Other information
The information contained in this guide, as
well as specific installation and replace-
ment procedures are documented in
Millennium terminals documentation suite.
Security precautions
This book has been created in a handy-to-
carry size for your convenience.
Ensure the guide is kept in a secure place,
either on your person or in a secured tool
box. The information contained within this
guide is sensitive to use for fraud and/or
vandalism activities.
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