Nortel Millennium Series User manual

Multi-pay, Coin basic, Graphic, Card, Inmate, Desk
Millennium terminals:
Using the craft interface
Document number: P0883893 Document issue: 00.01
Document status: Standard Date: June 1998
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This document pertains to all
Millennium terminals.
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Millennium terminals installation, operation, and
maintenance documentation modules
The table below shows all the customer-orderable books in the terminal
installation, operation and maintenance suite.These books can be ordered
separately as modules or in sets as documentation kits.
Title Order code
All terminals
Millennium terminals provisioning guide A0685011
Millennium terminals: using the craft interface P0883893
Millennium terminals: maintenance troubleshooting P0883894
Millennium terminals pocket troubleshooting guide P0883895
Multi-pay-based terminals
Millennium Multi-pay-based terminals: installing
terminal hardware P0883896
Millennium Multi-pay-based terminals: replacing parts P0883897
Card-based terminals
Millennium Card-based terminals: installing terminal
hardware P0883898
Millennium Card-based terminals: replacing parts P0883899
Desk terminals
Millennium Desk terminals: installing and replacing
hardware P0883900
Also available:
Accessory kit: binder, cover, and spine A0737727
Complete assembly kit (one each of all modules) A0737720
Multi-pay terminal documentation kit A0737722
Card terminal documentation kit A0737723
Desk terminal documentation kit A0737725
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Millennium terminals:
Using the craft interface
Document number: P0883893
Document issue: 00.01
Document status: Standard
Document date: June 1998
©1998 Northern Telecom
All rights reserved
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property
of Northern Telecom. Except as specifically authorized in writing by Northern Telecom, the holder of this
document shall keep the information contained herein confidential and shall protect same in whole or in
part from disclosure and dissemination to third parties and use same for evaluation, operation, and
maintenance purposes only.
Information subject to change without notice
Millennium is a trademark of Northern Telecom
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iv
Document issue: 00.01 Status: Standard Date: June 1998
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v
2/16/99 Millennium terminals: using the craft interface
Publication history
February 1998
This is the first standard version of Millennium terminals: using
thecraftinterface .This documentcontains allthecraftinterface
informationpreviouslycontainedinthe Multi-pay,Card,Inmate,
and Desk installation, operation, and maintenance guides for
terminal versions MSR 1.7, MTR 1.9.
This document also contains updated information for the
following terminals:
• Coin basic w/o display terminals
• MTR 2.0 (downloadable code) terminals
• Multi-pay terminals with the SmartCity reloadable smartcard
application
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vi
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vii
Millennium terminals: using the craft interface
Table of Contents
1 Introduction 1-1
How this book is organized 1-1
Craft interface overview 1-3
Entering the craft interface 1-4
Privilege levels 1-5
Maintenance-level interface 1-5
Operation-code interface 1-6
Terminal timeout 1-7
Error codes 1-7
If the keypad buttons do not work 1-9
If the terminal is busy 1-10
2 INSTALL interface 2-1
When to do an INSTALL 2-1
About the INSTALL routine 2-2
Preparing for an INSTALL session 2-3
Flowchart — INSTALL 2-5
Accessing the INSTALL prompt 2-6
Performing the INSTALL routine 2-11
Stopping the download 2-17
Problems with the download 2-18
3 Maintenance-level interface 3-1
Using the maintenance level 3-1
Terminal notes 3-2
Coin basic w/o display and Inmate terminals 3-2
Desk set 3-3
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viii Table of contents
Issue: 00.01 Status: Standard Date: June 1998
Maintenance menu options 3-3
Bypassing the maintenance menu 3-5
Accessing the maintenance prompt 3-7
Flowchart 3-11
Using the maintenance level 3-12
Checking the card reader 3-15
Card reader test errors 3-17
Sensor failures 3-18
Card-reading failures 3-18
Checking the coin unit 3-20
Problems in the coin unit test 3-22
Checking the central office line 3-22
Problems with the CO test 3-24
Checking the display (VFD) 3-24
Checking the keypad 3-25
Making and answering calls 3-27
Checking the terminal telephone number 3-29
Checking the Millennium Manager number 3-30
Entering operation codes 3-31
About operation codes 3-31
Reserved operation codes 3-33
Millennium Manager download 3-34
Stopping the download 3-35
Sending CDRs to the Millennium Manager 3-37
About uploading CDRs 3-37
Uploading CDRs 3-38
Desk set emergency CDR upload 3-40
Testing answer supervision 3-42
Answer supervision errors 3-43
Changing the brightness of the VFD 3-44
Testing the memory of the terminal 3-45
Memory errors 3-46
Putting the terminal in/out of service 3-47
Putting out of service 3-47
Putting into service 3-50
Fix telephone number 3-51
Fix Millennium Manager (NCC) number 3-53
Fix pre-dial string 3-54
Uninstalling the terminal 3-56
Re-installing the terminal 3-57
SmartCity application prompts 3-58
Uploading SmartCity transaction records 3-58
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Table of contents ix
Millennium terminals: using the craft interface
Checking the SAM 3-59
SAM errors 3-60
When changing the SAM 3-60
4 Testing terminal function 4-1
Testing overview 4-1
Specific testing procedures 4-2
Testing the special buttons 4-2
Testing the quick access keys 4-3
Testing the card reader 4-4
Checking the line 4-5
Operating the terminals 4-6
Making calls 4-7
Using a credit or calling card 4-8
Using smart cards 4-10
Using coins to make a call 4-12
Free calls 4-14
Autodial calls 4-14
Incoming calls 4-15
Datajack calls 4-15
Using the ADS feature 4-17
5 Operation codes interface 5-1
Entering operation codes 5-3
Establishing a session 5-3
Entry timeout 5-3
Correcting entry errors 5-3
Terminal timeout 5-4
Reserved codes 5-6
Appendix A: List of alarms A-1
Saving CDRs A-1
Before you enter the terminal A-1
Appendix B: Error codes B-1
Appendix C: Special terminals C-1
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x Table of contents
Issue: 00.01 Status: Standard Date: June 1998
About the portable displays C-1
Preparing for a maintenance session C-3
Entering the craft interface C-3
Opening the Inmate terminal C-4
Installing the external portable display C-6
Re-entering the craft interface C-8
Removing the external portable display C-9
Installing the Coin basic portable display C-12
Re-entering the craft interface C-15
Removing the Coin basic portable display C-17
Flowchart — working with the displays C-19
Appendix D: INSTALL routine quick reference D-1
Appendix E: Maintenance level quick reference E-1
Index I-1
Figures
Figure 1-1: Accessing the craft interface at the terminal 1-3
Figure 2-1: Flowchart — INSTALL overview 2-5
Figure 2-2: Unlocking Multi-pay-based terminals 2-8
Figure 2-3: Unlocking Card-based terminals 2-8
Figure 2-4: Unlocking the Desk terminal 2-8
Figure 2-5: Simulating locking the Inmate terminal 2-25
Figure 3-1: Unlocking Multi-pay and Card terminals 3-9
Figure 3-2: Unlocking the Desk terminal 3-10
Figure 3-3: Flowchart — accessing/exiting the craft interface 3-11
Figure 3-4: Using the tiebar to simulate locking 3-14
Figure 4-1: Using cards to make calls 4-8
Figure 4-2: Using coins to make a call 4-13
Figure 4-3: Dialing out free calls or autodial calls 4-14
Figure 4-4: Making datajack calls using cards 4-16
Figure 5-1: Operation-code instruction card, front 5-2
Figure 5-2: Operation-code instruction card, back 5-2
Figure C-1: Portable VFD on Inmate terminal C-2
Figure C-2: Proper sequence to open the Inmate housing C-4
Figure C-3: Opening the housing, overhead view C-5
Figure C-4: Installing the external portable VFD C-6
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Table of contents xi
Millennium terminals: using the craft interface
Figure C-5: Connecting the VFD to the control PCP C-7
Figure C-6: Locking/unlocking using the vertical tiebar C-8
Figure C-7: Disconnecting the VFD cable C-10
Figure C-8: Closing the Inmate terminal C-11
Figure C-9: Display connectors on Multi-pay-based terminals C-13
Figure C-10: Disconnecting the power on the rear terminal PCP C-14
Figure C-11: Disconnecting the portable display C-17
Figure C-12: Flowchart — working with portable displays, page 1 C-19
Tables
Table 3-1: Maintenance-level codes 3-5
Table A-1: List of alarms A-2
Table A-2: Detailed description of alarms A-3
Table B-1: List of error codes B-2
Table B-2: Craft interface error codes B-4
Table D-1: INSTALL routine quick reference D-1
Table E-1: Accessing the maintenance menu E-1
Table E-2: Using the maintenance menu prompts E-2
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xii Table of contents
Issue: 00.01 Status: Standard Date: June 1998
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1-1
Millennium terminals: using the craft interface
1 Introduction
This guide is intended for the craftspeople who maintain
Millennium terminals.
It describes the interactive menu system installed on
Millennium terminals which is used to install terminal oper-
ationstablesinthe terminal andto test terminal function as
part of a maintenance routine.
How this book is organized
The Millennium terminals : using the craft interface is orga-
nized into the following sections:
Chapter 1: Introduction givesanoverviewof thisbook
and an overview of the craft interface
operations and maintenance menus.
Chapter 2: INSTALLinterface providesinstructionsfor
installing the terminal software once the
terminal is connected to the CO line on-site.
Chapter 4: Maintenance interface explains the craft
interface menu.Attention boxes are used to
mark variances in procedures for different
types and vintages of terminals.
Chapter 5: Testing the terminal explains how to make
each type of call to test the terminal to
ensure it is working as it should be.
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1-2 Introduction
Issue: 00.01 Status: Standard Date: June 1998
Chapter 6: Operation-code interface provides
instructions on how to use the operation-
code level in the craft interface to send
messages to the Millennium Manager on
the status of the terminal.
Appendix A: Alarm messages provides a table of alarm
messages the terminal could send to the
Millennium Manager indicating problems or
attention requests.
Appendix B: Error codes provides details about the
error codes generated by the craft interface
during INSTALL or maintenance
procedures.
Appendix C: Special terminals provides procedures for
installingportabledisplaysintheCoin-basic
w/odisplayandInmateterminalsso thatthe
craftinterfacecan beviewedwhileinstalling
or maintaining these terminals.
Appendix D: INSTALL quick reference guide lists the
prompts and the actions required to run an
INSTALL.
Appendix E: Maintenance level quick reference guide
list gives a brief overview of accessing the
craft interface and lists the menu prompts
for the maintenance level of the craft
interface.
Index: provides an easy cross-reference for the
Millennium terminals craft interface guide .
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Introduction 1-3
Millennium terminals: using the craft interface
Craft interface overview
This section outlines the craft interface for Millennium ter-
minals.
Although most administration of Millennium terminals is
done by the Millennium Manager, some maintenance pro-
cedures require a terminal visit. On these maintenance
visits, the craft interface is used to install function tables
into the terminals and troubleshoot terminal problems.
The craft interface provides prompts on the vacuum fluo-
rescent display (VFD).You communicate with the interface
using the main keypad.
Figure 1-1 points out the communication tools for the craft
interface on Multi-pay-based terminals.
Figure 1-1: Accessing the craft interface at the terminal
5
10
25
$
VFD displays
craft interface
menus and
messages
◆button erases VFD to
correct entry errors
Enter access codes
using main keypad
and menu commands
Use the volume
buttons to move
through the
maintenance-level
menus
Handset offhook/onhook
initiates and ends some
tests
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1-4 Introduction
Issue: 00.01 Status: Standard Date: June 1998
The craft interface resides on firmware, read-only memory
in the terminal.The following is required before the craft in-
terface can be accessed:
• supplementary power
• an operational VFD
• an operational control PCP
Note: Coin basic w/o display terminals and Inmate ter-
minals must have a portable display installed in order to
view the interface prompts. Appendix C : Special termi-
nals describes how to install and remove the portable dis-
plays.
Entering the craft interface
An access code and a PIN (personal identification num-
ber) are required to enable entry into the craft interface.
These codes serve as security gates and as notifiers to
theMillenniumManager that activity isoccurringatthe ter-
minal site.
The access code and PINs are configured in the Millenni-
um Manager by the system administrator, based on the
decisions of the operating company.
PINs can be assigned according to the levels of access
privileges required. For instance, a craftsperson who only
does coin collections would have a different PIN from
someone who replaces modules inside the terminal.
The seven-digit access code is downloaded to the termi-
nal from the Millennium Manager when the terminal is in-
stalled.There is also a default access code resident in the
terminal firmware.
Use the default access code if the assigned code will not
work, such as when:
• a prolonged power failure has caused the terminal to
lose its memory
• the control PCP or the firmware was replaced
• the INSTALL is being run for the first time
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Introduction 1-5
Millennium terminals: using the craft interface
Privilege levels
When you use the craft interface, your privilege level deter-
mines the craft interface level you can access. Your five-
digit PIN determines your privilege level.
The two levels of the craft interface are:
• the maintenance interface
• the operation-code interface
Maintenance-level interface
The maintenance interface lets you perform diagnostic
routines on the components of the terminal, the INSTALL
routine, and administrative functions such as a forced
download of terminal tables or upload of terminal records.
You can enter all operation codes at this level.
For instructions on accessing the maintenance level, run-
ningthetests, andenteringoperation codes,referto Chap-
ter 3.
When you access the maintenance interface, you will be
prompted to unlock the terminal.
Once the terminal is unlocked, the display will show one of
the following messages:
• If the terminal needs the software installed, this mes-
sage appears on the VFD:
If this message appears, refer to Chapter 2 and perform
the INSTALL routine.
Not installed
Use # to INSTALL
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1-6 Introduction
Issue: 00.01 Status: Standard Date: June 1998
• If the terminal is in working condition, this message
appears on the VFD:
At this prompt, you can do one of three things:
— Initiate the INSTALL terminal-configuration
routine by pressing the # button. This process is
described in Chapter 2.
— Accessthemaintenancemenubypressingthe ✴
button. This process is described in Chapter 3.
— Access a maintenance activity by entering its
numeric or mnemonic code. This allows you to
bypass the maintenance menu and directly
access specific activities. The codes are given in
Chapter 3.
Operation-code interface
Operation-code interface lets you enter up to eight opera-
tion codes, from code 1 to 899, to send operations infor-
mation messages to the Millennium Manager.
The codes tell the telephone company about the status of
the terminal, including any maintenance required or done
on the terminal. For example, code 87 could mean the
card reader needs repairing, and code 15 could mean the
booth has been cleaned.
The telephone company specifies the meaning of the op-
eration codes.
When you access the operation code interface, if you have
operation-level privileges, this message appears:
Use ✴=MENU, #=INSTALL
or dial item number
Enter op code: ■ ■ ■
◆=FIX, ✴=SAVE, #=STOP
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Introduction 1-7
Millennium terminals: using the craft interface
Terminal timeout
During craft interface sessions, if 30 minutes elapse
between button presses, the terminal times out.
When this happens, the session ends.
This message appears on the VFD:
The message displays until you close the housing.
To re-enter the craft interface, close and lock the terminal
and re-enter the access code and PIN.
Note: The timeout provision does not apply during certain
time-consuming processes such as the download.
Error codes
Error codes are two-digit identifiers generated by the ter-
minal and displayed on the VFD to give feedback on craft
interface tasks.
These codes are not uploaded to the Millennium Manager.
They are information pointers within the terminal for trou-
bleshooting terminal problems.
Appendix B lists these codes and recommended actions.
Error codes can indicate the successful completion of a
task as well as failed tasks.
• If a task is successful, other than a download, this mes-
sage appears on the VFD:
* ALARM SENT *
* COVER OPEN *
Completed 00
To continue, Press ✴
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1-8 Introduction
Issue: 00.01 Status: Standard Date: June 1998
• After a successful download from the Millennium Man-
ager, this message appears on the VFD:
0X indicates the terminal type.
— 01 indicates a Card or Desk terminal
— 02 indicates a Multi-pay terminal
— 03 indicates a Coin basic terminal
— 04 indicates an Inmate terminal.
• If a task fails, this message appears
on the VFD:
XX is the error code you refer to in the error code chart in
Appendix B.
Completed 0X
To continue, press ✴
Failed: XX
Press ✴to try again
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