Nortel NetVenue User manual

Nortel Networks NetVenue
Replacing parts
Issue: 01.01
Standard
Date: September 1999
Standard

ii
Issue: 01.01 Standard Date: September 1999

NetVenue
Replacing parts
Issue: 01.01
Standard
Date: September 1999
© 1999 Nortel Networks
All rights reserved
Printed in Canada
NORTEL NETWORKS CONFIDENTIAL: The information contained in this document is the property of
Northern Telecom. Except as specifically authorized in writing by Nortel Networks, the holder of this
document shall keep the information contained herein confidential and shall protect same in whole or in
part from disclosure and dissemination to third parties and use same for evaluation, operation, and
maintenance purposes only.
Information subject to change without notice
Millennium and NetVenue are trademarks of Nortel Networks

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Issue: 01.01 Standard Date: September 1999

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NetVenue: Replacing parts
Publication history
September 1999
This is the first Standard release of the Nortel Networks
NetVenue replacing parts.

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Issue: 01.01 Standard Date: September 1999

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NetVenue: Replacing parts
Table of Contents
Introduction 1-1
How this guide is organized 1-1
Replaceable components 1-1
Tools needed 1-4
Before replacing 1-5
Opening the terminal 1-5
Front assembly 2-1
Printer 2-1
Tools required 2-2
Procedure 2-2
Touchscreen/LCD assembly 2-4
Tools required 2-5
Procedure 2-5
Upper keyboard bezel 2-6
Tools required 2-7
Procedure 2-7
Lower keyboard bezel 2-8
Tools required 2-9
Procedure 2-9
Disassembly 2-9
Reassembly 2-11
Audio PCP assembly 2-12
Tools required 2-13
Procedure 2-13
ID bezel 2-14
Tools required 2-15
Procedure 2-15
Card reader with bezel 2-15
Tools required 2-16
Procedure 2-16
Disassembly 2-16
Resassembly 2-17
Card reader(bezel only) 2-18
Tools required 2-19
Procedure 2-19
Disassembly 2-19

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Issue: 01.01 Standard Date: September 1999
Reassembly 2-20
Lock 2-21
Tools required 2-21
Procedure 2-22
Control PCP 2-22
Tools required 2-23
Procedure 2-23
Telephony PCP 2-25
Tools required 2-26
Procedure 2-26
Translation PCP 2-28
Tools required 2-29
Procedure 2-30
Removing the front assembly mounting plate 2-30
Removing the translation PCP from mounting plate2-30
Reinstalling the front mounting plate 2-31
Front cable harness 2-31
Tools required 2-32
Procedure 2-32
Hinge front 2-33
Tools required 2-33
Procedure 2-33
Removing the front assembly 2-34
Replacing the front hinge 2-34
Reattaching the front assembly 2-34
Handset assembly 2-35
Tools required 2-35
Procedure 2-35
Rear assembly 3-1
Rear telephony board 3-1
Tools required 3-1
Procedure 3-2
Hard drive 3-2
Tools required 3-2
Procedure 3-3
Computer assembly 3-3
Tools required 3-4
Procedure 3-4
Main power supply 3-6
Tools required 3-6

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NetVenue: Replacing parts
Procedure 3-7
Printer power supply 3-8
Tools required 3-8
Procedure 3-8
Rear cable harness 3-9
Tools required 3-9
Procedure 3-10
IAS module 3-10
Tools required 3-11
Procedure 3-11
Router 3-13
Tools required 3-14
Procedure 3-14
Struts 3-15
Tools required 3-15
Procedure 3-15
Rear hinge 3-16
Tools required 3-16
Procedure 3-17
Removing the front assembly 3-17
Replacing the rear hinge 3-17
Reattaching the front assembly 3-17
Rear locking bar assembly 3-18
Tools required 3-18
Procedure 3-18

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Issue: 01.01 Standard Date: September 1999

1-1
NetVenue: Replacing parts
1Introduction
This guide explains the replacement procedures for all
replaceable components in the NetVenue terminal.
How this guide is organized
Chapter 1:Introduction provides a list of replaceable
components, along with estimated repair times, and tools
required for each procedure.
Chapter 2:Front assembly components provides in-
structions on replacing components located in the front as-
sembly.
Chapter 3:Rear assembly components provides in-
structions on replacing components located in the rear as-
sembly.
Glossary provides the definitions of terms and acronyms.
Index provides a cross-reference guide.
Replaceable components
Table 1-1 gives a brief overview of all the replacable
components.

1-2 Introduction
Issue: 01.01 Standard Date: September 1999
The repair time given is an estimate. Technicians who are
unfamiliar with the terminal may take longer than the esti-
mate. More experienced technicians may be quicker.
In addition to the tools listed below, you need a terminal
key and T-tool for each procedure
Table 1-1: Replaceable components
Component Location Repair
time Tools required
printer bottom of front
assembly 0:10 Phillips screwdriver
touchscreen/LCD
assembly top of front assembly 0:10 Phillips screwdriver
keyboard bezel
(upper) bottom of front assembly, behind
printer
0:15 long (10 inches or
more) Phillips
screwdriver
keyboard bezel
(lower) bottom of front
assembly, behind
printer
0:25 long (10 inches or
more) Phillips
screwdriver
audio PCP assem-
bly top of front assembly 0:10 Phillips screwdriver
ID bezel top of front
assembly 0:05 Phillips screwdriver
card reader with
bezel middle of front assembly 0:10 Phillips screwdriver
card reader bezel middle of front
assembly 0:10 Phillips screwdriver
lock top of front
assembly 0:05 Phillips screwdriver
control PCP bottom of front
assembly 0:10 Phillips screwdriver
telephony PCP bottom of front
assembly 0:10 Phillips screwdriver
translation PCP bottom of front
assembly 0:30 Phillips screwdriver
handset top of front assembly 0:05 Phillips screwdriver

Introduction 1-3
NetVenue: Replacing parts
front cable harness front assembly 0:30
hinge front base of front assem-
bly 0:45 Two people required
Phillips screwdriver
rear telephony
board top of rear housing 0:10 small Phillips screwdriver
hard drive top of rear
assembly 0:10 Phillips screwdriver
computer
assembly top of rear assembly 0:45 Phillips screwdriver
main power
supply top of rear assembly 0:45 Phillips screwdriver
printer power
supply bottom of rear assembly 0:10 Phillips screwdriver
Gloves
rear cable harness rear assembly 0:30
IAS module top of rear
assembly 0:05 Phillips screwdriver
struts middle of front
assembly to middle
of rear assembly
0:10 Phillips
screwdriver
knife or flat screw-
driver
router top of rear
assembly 0:05 Phillips screwdriver
Rear locking bar
assembly top of rear assembly 0:05 Ratchet or wrench
hinge rear base of rear
assembly 0:45 requires two people
Phillips screwdriver
Component Location Repair
time Tools required

1-4 Introduction
Issue: 01.01 Standard Date: September 1999
Tools needed
The following table lists the tools needed for making re-
pairs to a NetVenue terminal.
Tool Function
Voltmeter Test voltage of supplementary power supply
ESD wrist strap Protect electronic components from electrostatic
(ESD) damage
Router
software Test ISDN and program router
Butt end test set Test the CO line to the terminal and use during fault
resolution procedures
Cleaning Card
(PO713140 -
dry type)
Clean card reader
Cable plug crimper Add RJ11 or RJ45 connectors to required cables
Crescent wrench Miscellaneous functions
Small slot-head
screwdriver Miscellaneous functions
#1 Type 1A cross-
recess screwdriver Miscellaneous functions
Valid credit card/
smart card Test card readers
External CD-ROM
unit The external CD-ROM unit can be plugged into the terminal motherboard for software installation, up-
grading, and maintenance.
Bootable CD with
software Re-install terminal software in case of hard-drive failure, etc.
Customer content
CD For placing large image files, movie files, and sound files on the terminal.

Introduction 1-5
NetVenue: Replacing parts
Before replacing
Before replacing components within the terminal, you must
first open the terminal.
Opening the terminal
To access the interior ofthe terminal, you need to use both
the key and a locking tool, either an L- or T-tool.
1. Put the key in the lock on the upper terminal housing.
2. Turn the key clockwise to unlock the lock.
3. Release the housing mechanism.
Insert the T- orL-tool into the hole on the top of the ter-
minal, and rotate the tool clockwise until it cannot be
turned further.
4. Remove the handset from its cradle and let it hang by
the cord.
5. Grasp the front housing assembly firmly by both sides
and tip it forward until it clears the rear housing.
Allow the front housing to hang.
IDE cable For connecting the CD-ROM to the mainboard. One
end must be able to plug into the portable CD-ROM
unit, while the other end connects to the secondary
IDE channel.
Paper roll Replacing the receipt printer paper
Gloves Handling the hot printer power supply
PC compatible porta-
ble computer Configuring the router
Tool Function

1-6 Introduction
Issue: 01.01 Standard Date: September 1999
In the fully opened position, the weight of the front
housing is supported by the link assembly, which is a
removable tie-rod attached to the front and rear hous-
ing.
6. Attach your ESD strap toa connection point inside the
terminal. This can be any metal, non-painted surface.
7. Disconnect the power harness from the its outlet to
power-down the terminal.

2-1
NetVenue: Replacing parts
2 Front assembly
This chapter explains how to replace components on the
front assembly. Before replacing parts, open the terminal,
as explained on 1-5. Be sure that you have connected
your ESD connection strap.
Printer
The printer is located towards the bottom of the front as-
sembly. Be sure before beginning the replacement pro-
cess that you have a replacement part on hand and that
you have all the necessary tools.
Figure 2-1 gives an overview of the procedure.

2-2 Front assembly
Issue: 01.01 Standard Date: September 1999
Figure 2-1: Printer flowchart
Tools required
• #1 Type 1A cross-recess screwdriver such as a Phil-
lips
Procedure
The following steps describe the process for replacing the
rear assembly:
1. Switch the latch on the front of the printer carriage to
the down position (clockwise). Figure 2-2 shows the
location of the printer carriage latch.
Remove the
printer paper
Disconnect
printer cables
Remove
screws
Remove
printer
Insert new
printer
Screw into
place
Reconnect
printer cables
Load the
printer paper

Front assembly 2-3
NetVenue: Replacing parts
Figure 2-2: Printer carriage latch
2. Pull the printer paper holder forward, and lift up the roll
of paper.
3. Disconnect the cables labelled printer PC and print-
er, running into the printer control board. Refer to Fig-
ure 2-3 for the location of these cables.

2-4 Front assembly
Issue: 01.01 Standard Date: September 1999
Figure 2-3: Printer cables and screw locations
4. Remove the four screws in the bottom of the printer.
Refer to Figure 2-3 for the location of these holes.
5. Lift out the printer.
6. Set the new printer into place.
7. Secure the new printer using the same screws you re-
moved.
8. Reconnect the printer PC and printer cables to the
printer control board.
9. Load the paper into the printer.
10. Return the printer carriage latch to the locked position.
Touchscreen/LCD assembly
The touchscreen/LCD assembly is the large flat compo-
nent at the top of the front assembly. Be sure before begin-
ning the replacement process that you have a
replacement part on hand and that you have all the neces-
sary tools.
Printer
screws