Novatel Ovation U727 User manual

Sprint Mobile Broadband
USB Modem
by Novatel Wireless
Ovation™ U727
www.sprint.com
© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks
are trademarks of Sprint Nextel.
Part No: 90024008 Rev. 1.0

Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband USB Modem Basics 1
1A. Introducing the Sprint Mobile Broadband USB Modem 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The Sprint Mobile Broadband USB Modem Software . . . . . . . . . .8
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2A. Installing the Sprint Mobile Broadband USB Modem 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Sprint Mobile Broadband Software . . . . . . . . . . . 16
Inserting and Removing the Device . . . . . . . . . . . . . . . . . . . . . . . . . 24
How to Insert and Use the microSD Memory Card . . . . . . . . . . . 26
Activating Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2B. Sprint Mobile Broadband Software . . . . . . . . . . . . . . . 47
The Sprint Mobile Broadband Software . . . . . . . . . . . . . . . . . . . . . 48
The Sprint Mobile Broadband Window . . . . . . . . . . . . . . . . . . . . . 50
LED Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 60
Sprint Mobile Broadband Software Menu Options
and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Sprint Mobile Broadband GPS Receiver Window . . . . . . . . 61
Establishing and Terminating GPS Connections . . . . . . . . . . . . . 69

2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Reinstalling the Device Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . 112
Section 3: Web Access and Location Based Services .115
3A. Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
3B. Location Based Services . . . . . . . . . . . . . . . . . . . . . . . .121
Location and Search Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . 133
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . 141
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Section 5: Safety and Terms & Conditions . . . . . . . . .145
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Subscriber Agreement
General Terms and Conditions of Service . . . . . . . . . . . . . . . . . . 152
Novatel Wireless Limited Warranty and Liability . . . . . . . . . . . 172
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

i
Welcome to Sprint
Sprint is committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the network, all your services will work
the same.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband USB modem and Sprint Mobile
Broadband software through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.

ii
Introduction
This User Guide introduces you to Sprint service and all the
features of your new Sprint Mobile Broadband USB modem.
The guide is divided into five sections:
⽧Section 1: Sprint Mobile Broadband USB Modem Basics
⽧Section 2: Installing the Sprint Mobile Broadband USB Modem
⽧Section 3: Web Access and Location Based Services
⽧Section 4: Technical Specifications and Regulatory Information
⽧Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your device and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.
You'll get the most out of your new Sprint Mobile Broadband
device if you read each section. However, if you'd like to get
right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you'll be ready to
use your USB modem in no time.
Note: You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.

Section 1
Sprint Mobile Broadband
USB Modem Basics

2

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3
Section 1A
Introducing the Sprint Mobile Broadband
USB Modem
In This Section
⽧Package Contents
⽧About This Guide
⽧Your Sprint Mobile Broadband USB Modem
This section lists the materials included with your device, gives you
an overview of the sections of this user guide, and introduces the
basic features and functions of your device.

4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem
Package Contents
Your Sprint Mobile Broadband USB modem package contains
the following components:
䢇Sprint Mobile Broadband USB Modem by Novatel
Wireless OvationTM U727
䢇Notebook Monitor Clip, Lanyard and USB Cable
䢇Quick Start Guide
䢇CD-ROM including Sprint Mobile Broadband,
Mac Quick Start Guide, and full User Manual

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5
About This Guide
This user guide is designed to provide you with all the information
you need to install and use your Sprint Mobile Broadband USB
modem.
䢇Section 1 (which you are reading) gives you an overview of the
USB modem and its basic features.
䢇Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband USB modem
and Sprint Mobile Broadband software.
䢇Section 3 introduces Web access and Location Services with
your USB modem.
䢇Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband USB modem, as
well as regulatory notices concerning your Sprint Mobile
Broadband USB modem.
䢇Section 5 provides important safety and liability information
and includes the Terms and Conditions of use for the Sprint
Mobile Broadband USB modem.

6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem
Your Sprint Mobile Broadband
USB Modem
Your Sprint Mobile Broadband USB modem connects to a USB
port and functions as a wireless network EVDO device. The
sleek new design also contains a built-in microSD™ memory
storage slot that can be used with a microSD card to
download digital content directly to the device. This device
allows you to:
䢇Access your company network.
䢇Send and receive email.
䢇Access the Internet.
䢇Access real-time visual maps, get driving directions,
perform local business searches, and find nearby ATMs,
gas stations, and restaurants even when you are
uncertain of area ZIP codes.
䢇Save and transport important files such as documents,
music, and pictures on microSD cards (sold separately) up
to 4GB using your device’s built-in microSD memory
storage.
The Sprint Mobile Broadband USB modem operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband USB modem.
To use the Sprint Mobile Broadband USB modem, you need an
account that gives you access to a CDMA network.

Section 1B: Getting Started 7
Section 1B
Getting Started With Your Sprint Mobile
Broadband USB Modem
In This Section
⽧Getting Started
⽧The Sprint Mobile Broadband USB Modem Software
⽧Activating and Using Sprint Service
⽧Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband USB modem, including installing the Sprint
Mobile Broadband software and activating your account.

8 Section 1B: Getting Started
Getting Started
Before you can begin using your Sprint Mobile Broadband USB
modem, you must first:
1. Install the Sprint Mobile Broadband software, including
the Sprint Mobile Broadband USB modem driver
software.
2. Activate your Sprint account (unless your device has
been preactivated).
The Sprint Mobile Broadband USB Modem
Software
The Sprint Mobile Broadband USB modem comes with the
following software:
䢇Sprint Mobile Broadband software allows you to manage
the device’s actions and monitor your connections.
䢇The driver software establishes the interface between the
USB modem and your operating system.
䢇GPS Receiver software provides a secondary interface that
gives you to the ability to monitor your GPS Location
Based connections and privacy settings.
The software must be installed before you insert the Sprint
Mobile Broadband USB modem for the first time. Detailed
instructions are provided starting on page 16.

Section 1B: Getting Started 9
Activating and Using Sprint Service
Before using your Sprint Mobile Broadband USB modem, you must
first set up your Sprint wireless network account.
Call Sprint Customer Service
䢇If you will be using your Sprint Mobile Broadband USB modem
primarily for business purposes, call 1-888-788-4727.
䢇If your device is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇Your billing address
䢇Your Sprint Mobile Broadband USB modem’s ESN (electronic
serial number) (The ESN is printed on the device's label and can
also be displayed during the installation process.)
䢇A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan. The customer service representative will also provide
you with the following important account information:
䢇Your device’s Activation Code
䢇Your device’s phone number
䢇Your device’s Lock Code
Tip: You can use the Lock Code feature to prevent others from
using your account should your Sprint Mobile Broadband USB
modem be lost or stolen. See page 97 for instructions on
using this feature.

10 Section 1B: Getting Started
Unless your device has been preactivated, the Sprint Mobile
Broadband software application will automatically detect
that no account has been configured when you run it for the
first time and you will be prompted to activate your account.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
USB modem must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
the USB modem:
䢇 Do not apply adhesive labels to the device. They may cause
the device to become jammed inside the USB port.
䢇The USB connector should fit easily into your USB port.
Forcing the device into a slot may damage the connector.
䢇Protect your device from liquids, dust, and excessive heat.
䢇Store your device in a safe place, when not in use.
䢇Never force the USB connector in or out of your
computer’s USB port.
䢇When using a laptop computer, always remove the device
from the USB port before moving your laptop to avoid any
damage. (See page 24 for instructions on proper removal.)

Section 2
Installation

12