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10. TROUBLESHOOTING
Noise and hum
Hum in an audio system is often caused by several system components being grounded
separately. It is particularly common in systems containing tuners, VCRs or satellite receivers
connected to an aerial, where a hum loop may be introduced via the aerial input.
Although the HP 500 MK3 is also grounded, it is equipped with a special technology that
reliably prevents ground loops. Should an earth loop develop via a tuner or television aerial,
we strongly recommend that you use a signal isolating filter on the aerial connection. This will
eliminate all ground loops.
Hum when connecting the power amplifier via XLR
When connecting the power amplifier to a preamplifier using XLR cables, make sure that all
three pins are connected at both ends.
Switching interference
Older fridges and 12V halogen lamps can cause cracking through the loudspeakers when they
switch on and off.
Solution: the only solution is to run your system from a single distribution board - if possible,
one that incorporates a mains filter. Under certain circumstances, fitting an
inexpensive industrial filter in the power line of your refrigerator may a be more
effective answer.
The channels are unbalanced and/or there is distortion at certain frequencies
The problem of channel imbalance or distortion in one channel is unlikely to be caused by
defective tubes. The most frequent causes are cables and faulty recording devices.
Solution: Unplug all non-essential components/cables from your preamp. Swap channels to
check your speaker and interconnect cables. You will generally be able to locate
the fault if it changes channel or disappears altogether.
Tube faults
There are 3 different symptoms indicating a faulty tube:
1. Broken heater filament: the tube stops glowing.
2. Defective cathode layer: the tube glows, but no current can flow. You can confirm this
fault using the bias display LEDs - no amount of adjustment will be able to extinguish the
minus LED.
3. Internal short circuit: Normally, the electronic protection cuts in and the red "off" LED
illuminates, or the tube will not respond to bias adjustment (the display keeps jumping
from plus to minus or vice versa).
With faults 1 and 2, the amplifier will still operate, although the channel containing the faulty
tube will be quieter than normal. At low listening levels, the fault may not be obvious, but
distortion will become evident at higher listening levels.
If fault 3 occurs, the protection circuits will normally switch the amplifier off. You may also hear
loud background noises just before it switches off, although these will not harm the amplifier.
You can find the faulty tube by removing one tube at a time. Operating the power amplifier
with just a single output tube is allowed for test purposes and will not damage the power
amplifier.
This test must only be carried out by a qualified technician.