Oki Pro1040 Operating manual

Pro1040/Pro1050
Maintenance Guide

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⿟Manual Conguration
The following manuals are included with the product.
zResidual Risk
This manual describes the map of residual risks that require protective measures by users.
zSetup Guide
This manual describes how to connect the printer to a computer and set it up following installation.
zUser's Guide
This manual describes details about product functions and operations.
zMaintenance Guide (This Manual)
This manual describes how to replace consumables, and how to clean and maintain the product.
The latest versions of the manuals can be downloaded at the Oki Data website.
https://www.oki.com/printing/
Technical DTM Print Support
Contact the DTM Print support team mondays - thursdays from
9:00 - 17:00 and fridays from 9:00 - 15:00 via phone
at [phone], use the online live chat on the webpage
dtm-print.eu or write us anytime an email to [email protected].
This service is free for all our customers.

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⿟Reading the Manual
Symbols
Note
zThese are cautions and restrictions for the correct operation of the device. Make sure to read to avoid misoperation.
Memo
zThese are references and information that are useful when using the device. We recommend reading them.
Reference
zThese are the reference pages. Read to learn detailed information and relevant information.
WARNING
zMishandling due to ignoring this display may cause death or serious injury.
CAUTION
zMishandling due to ignoring this display may cause personal injury.
Keys, Buttons, and Symbols
This chapter describes the following keys, buttons, and symbols.
Notation Description
< > button/key
zIndicates hardware buttons and the numeric keypad on the control
panel.
E.g.:
<OK> button <BACK> button
<Fn> key <CLEAR> key
zIndicates your PC keyboard.
[ ]
zIndicates menu names on the display screen.
zIndicates menu, window, and dialog names on the computer.
" "
zIndicates messages and input text on the display screen.
zIndicates file names and screen names on the computer.
zIndicates reference titles.
>Indicates how to get to the item you want in the menu of this printer or
the computer.

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Illustrations
Unless otherwise specified, the printer illustrations used herein show the printer with the unwinder
mounted.
Illustrations may differ from the actual product.
Screens
The images of the control panel and PC used herein are examples. The images may differ from actual
products and screens.
Inscriptions
The following inscriptions are used in this manual.
zMicrosoft®Windows®10 64-bit Edition operating system →Windows 10 (64-bit version)
zMicrosoft®Windows®10 operating system →Windows 10
Unless otherwise specified, the examples in the manuals included with the printer show operation using
Windows 10 and the Pro1050 printer.
Depending on the OS, model, and version you are using, descriptions in this manual may differ from
what you actually encounter.

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Table of Contents
Manual Configuration...............................................................................2
Reading the Manual.................................................................................3
Symbols .................................................................................................................. 3
Keys, Buttons, and Symbols ....................................................................................... 3
Illustrations ............................................................................................................. 4
Screens ................................................................................................................... 4
Inscriptions.............................................................................................................. 4
1 Troubleshooting................................................................... 7
Troubleshooting Solutions Procedure..........................................................8
Paper Jams ............................................................................................9
Checking Messages (if a paper jam occurs) .................................................................. 9
Removing Jammed Paper ......................................................................................... 12
If Messages about Paper Are Displayed .................................................... 24
If Replace Consumables Messages Are Displayed....................................... 25
If Other Messages Are Displayed ............................................................. 26
Printing Troubles ................................................................................... 31
Unable to Print ....................................................................................................... 31
Printer Driver Malfunctions ....................................................................................... 35
Print Quality Is Poor ................................................................................................ 38
Paper Feed Is Poor .................................................................................................. 46
2 Maintenance ...................................................................... 49
Checking Service Life and Remaining Amounts of Consumables ................... 50
Replacing Consumables ......................................................................... 51
About the Service Life of Consumables ...................................................................... 51
When the Replacement Period Is Approaching............................................................. 53
Replacing Print Cartridges ........................................................................................ 54
Replacing the Belt Unit and 2nd Transfer Roller ........................................................... 57
Replacing Waste Toner Boxes.................................................................................... 64
Replacing the Fuser and Exit Unit.............................................................................. 70
Printer Maintenance .............................................................................. 73
Things to Prepare ................................................................................................... 73
Cleaning Schedule .................................................................................................. 73
Cleaning the Unwinder............................................................................................. 74
Cleaning the Printer ................................................................................................ 79
Cleaning the Fuser Unit ........................................................................................... 91
Cleaning the Cutter Unit .......................................................................................... 93

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Appendix ............................................................................... 101
Specifications ..................................................................................... 102
Major Specifications ...............................................................................................102
Network Interface Specifications ..............................................................................104
USB Interface Specifications....................................................................................105
Roll Paper Specifications .........................................................................................106
Index .................................................................................... 115

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Troubleshooting Solutions
Procedure …………………………………… 8
Paper Jams ………………………………… 9
If Messages about Paper
Are Displayed …………………………… 24
If Replace Consumables
Messages Are Displayed ……………… 25
If Other Messages Are Displayed … 26
Printing Troubles ……………………… 31
1
Troubleshooting

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Troubleshooting Solutions Procedure
⿟Troubleshooting Solutions Procedure
This chapter describes the procedure for solving problems that occur while using the printer.
If you are unable to solve the problem with this procedure, contact the designated customer service
center.
If a paper jam error appears, refer to Page
9to solve it.
If a message about the replacement
schedule or service life of consumables
appears, refer to Page 53 to solve it.
If other errors appear, refer to Page 24
to solve them.
If trouble occurs, refer to the following
pages for solutions.
zUnable to print:Page 31
zPrinter drivers cannot be installed:Page 35
zUnable to print clearly:Page 38
zAbnormal paper feeding:Page 46
Is error message or error code displayed on the control panel?
If it is displayed If it is not displayed
When you cannot solve
Record the error
message displayed
on the control panel.
Call your designated help desk.

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Paper Jams
⿟Paper Jams
This section describes the procedure when paper is jammed inside the printer, when part of a piece of
paper that is being removed is left inside the printer, or when paper is left inside the printer because an
error occurred and caused printing to stop.
Condition of paper
Unload Stand-by Through paper
F0 roller
F0 roller
F0 roller
Unload: Indicates that the paper is not set on the F0 roller on the unwinder.
Stand-by: Indicates that paper is set on F0 roller on the unwinder.
Through paper: Indicates that paper is passing through the printer from the unwinder.
Checking Messages (if a paper jam occurs)
When paper is jammed inside the printer, or when paper is remaining inside the printer even after
removing it, a message notifying paper jam will appear on the display screen of the control panel, and
the ATTENTION lamp will blink. Or, when an error occurs causing printing to stop and leaves paper
inside the printer, an error notification message appears on the display screen on the control panel, and
the ATTENTION lamp blinks.
When ”Please see HELP for details” is shown in the message, pressing the <HELP> button in the control
panel will show the troubleshooting procedure, and you can easily solve the process according to the
guidance. Refer to ”Operating the Help screen” (P.11) for details.
Display screen
<HELP> button
ATTENTION lamp
The following table shows the messages. Check the message, and remove the jammed paper according
to the procedure described in the reference.

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Paper Jams
Category Message displayed on
the display screen
Error code displayed after
pressing the <HELP> button
Reference
pages
Paper jam
(When paper is jammed inside
the printer)
Open Unwinder Cover
Paper Jam
Please see HELP for details
391 Page 12
Open Top Cover
Paper Jam
Please see HELP for details
380
381
Page 12
Check Fuser and Exit Unit
Paper Jam
Please see HELP for details
382 Page 12
Remove Paper
Printing Page Lost
Please see HELP for details
389 Page 12
Check Fuser Unit
Paper Feed Jam
Please see HELP for details
386 Page 12
Message does not disappear
(When the message does not
disappear even after removing
the jammed paper)
Open Unwinder Cover
Paper Remain
Please see HELP for details
631 Page 12
Open Top Cover
Paper Remain
Please see HELP for details
637
638
Page 12
Check Fuser and Exit Unit
Paper Remain
Please see HELP for details
639 Page 12
When paper is left inside
the printer because an error
occurred and the printer
stopped
Paper Detection Error
[SENSOR_ERROR]
Please see HELP for details
7381 Page 12
Open Unwinder Cover
Roll Paper End
Please see HELP for details
7311 Page 12
Change Paper in Unwinder
Roll Paper End
Please see HELP for details
7310 Page 12
Check Installed Paper
Mark Detection Error
Please see HELP for details
7306 Page 12
Paper Feed Error
Please see HELP for details
7319
7372
Page 12
Check Paper
Roll Paper Slack Winding Error
Please see HELP for details
7314 Page 12
Check Paper
Roll Paper Set Sensor Error
Please see HELP for details
7315 Page 12
Note
zError code 389 may appear when there is no paper left inside. If it appears when there is no paper jam, open and close the
top cover to clear it. If error code 389 appears many times, or if it does not clear, contact your designated customer service
center.