Omron HEM--670IT User manual

OmronHEM670ITBloodPressureMonitorTroubleshootingGuide
Thisguidewillhelpyousolveproblemsthatmayoccurwhenyou'reusingyourOmronBloodPressure
MonitororuploadingdatafromittoyourHealthVaultaccount.Youmayfinditusefulalsotoreferto
theprintedinstructionsthatcamewithyourdevice.
TroubleshootingTips
ProblemPossibleCausesSolutions
EnsuretheUSBcableisproperlyplugged
intothecomputerandthedevice.
BloodPressureMonitor
statusinConnectionCenter
shownas‘Yourdeviceisn’t
connected’
Connectionisnotwell
establishedDisconnecttheUSBcableandthe
reconnectit,thenwaitseveralseconds
1. DisconnecttheUSBcable.
2. Makesurethedeviceisturnedoff
bypressingstart/stop.
3. ReconnecttheUSBcable
Ifyouconnectyourcablemorethan20
secondsafteryoutakeareading,
ConnectionCentermaynotdetectit.If
ConnectionCenterdoesnotdetectit,
pleasedisconnectthecableandreconnect
itagain.
Therearemeasurements
onyourbloodpressure
devicebuttheyarenot
uploadingwhenthedevice
isconnected
Computeranddevicemight
beoutofsync
MakesuretheBloodPressureMonitor
selectorisswitchedtothecorrectuser(A
orB).NOTE:YoucanconfigureConnection
CentertouploaddatafromAorBorboth.
PoweroffCheckthatthedeviceisturnedon.
Devicedisplayisblank.
Nobatterypower
Replacebatteries,referringtothebattery
installationinstructions.

Checkforproperplacementofthebattery
polarities(+and–symbols).
Errorintaking
measurements
Reviewtheinstructionsfortakinga
measurement.
Bloodpressure
measurementsare
unexpectedlyhighorlow.

Bloodpressurecanfluctuatethroughout
thedayforanumberofreasons.Ifyou
observefluctuationsoutsidetherangeyour
doctorhasdefinedasnormalforyou,you
mayrequirepromptattention.Contact
yourdoctor.


DeviceErrors
ErrororsymbolCauseResolution
Deviceshows“E”and
“HEIGHT”,then“0”
Wristmovementduring
measurement.
Deviceshows“E”,then“0”
Armmovementduring
measurement.Talking
duringmeasurement.
Deviceshows“E”over“E”,
then“0”
Excessivebodymovement
duringmeasurement.
Takeunitoff,referto“Takinga
Measurement”intheinstructionmanual.
Takeanothermeasurement.
Deviceshows“E”and
numbersAbnormalunitunction.
ContactOmronCustomerSupportat
www.omronhealthcare.com.

Deviceshows“Battery
picturewithacrossmark”Batteriesareworn
Replacethetwobatteries.
Referto“BatteryInstallation”inthe
instructionmanual.
NoPower

NoDisplayappearsonthe
unit
Poweroff
Checkthatthedeviceisturnedon.

Checkthebatteryinstallationforproper
placementofthebatterypolarities.

Replacethetwobatterieswithnewones.



Ifyouhaveaproblemwithyourdevicethatthisinformationdoesnotsolve,please:
¾Refertotheprintedinstructionsthatcamewithyourdevice.
¾PhoneOmronCustomerService:1(800)634‐4350
¾Gotohttp://www.omronhealthcare.com

TroublewithMicrosoft®HealthVaultConnectionCenteroryour
HealthVault™account?
IfyourdeviceisworkingcorrectlyandyouarehavingproblemsusingyourHealthVaultConnection
CentersoftwareorconnectingtoyourHealthVaultaccount,goto:
http://healthvault.com/help.html
Hereyou'llbeabletoaccessHealthVaultConnectionHelpandFAQsandHealthVaultaccountHelp.

Fordevicetroubleshootingtips,goto:http://support.microsoft.com/kb/943236

IfyouhavequestionsthatarenotansweredbyHealthVaultHelp,goto:
http://www.healthvault.com/support
Hereyou'llbeabletosubmitarequestforsupporttotheHealthVaultteam.

ForgeneralMicrosoftsupport,gotohttp://support.microsoft.com/



Microsoft,HealthVaultandtheHealthVaultlogoaretrademarksoftheMicrosoftgroupofcompanies.
Allothertrademarksarepropertyoftheirrespectiveowners.Portionsofthismaterialare©2009
MicrosoftCorporation.Allrightsreserved.