Omron HEM--790IT User manual

OmronHEM790ITBloodPressureMonitorTroubleshootingGuide
Thisguidewillhelpyousolveproblemsthatmayoccurwhenyou'reusingyourOmronBloodPressure
MonitororuploadingdatafromittoyourHealthVaultaccount.Youmayfinditusefulalsotoreferto
theprintedinstructionsthatcamewithyourdevice.
TroubleshootingTips
ProblemPossibleCausesSolutions
EnsuretheUSBcableisproperlyplugged
intothecomputerandthedevice.
BloodPressureMonitor
statusinConnectionCenter
shownas‘Yourdeviceisn’t
connected’
Connectionisnotwell
establishedDisconnecttheUSBcableandthe
reconnectit,thenwaitseveralseconds
1. DisconnecttheUSBcable.
2. Makesurethedeviceisturnedoff
bypressingstart/stop.
3. ReconnecttheUSBcable
Ifyouconnectyourcablemorethan20
secondsafteryoutakeareading,
ConnectionCentermaynotdetectit.If
ConnectionCenterdoesnotdetectit,
pleasedisconnectthecableandreconnect
itagain.
Therearemeasurements
onyourbloodpressure
devicebuttheyarenot
uploadingwhenthedevice
isconnected
Computeranddevicemight
beoutofsync
MakesuretheBloodPressureMonitor
selectorisswitchedtothecorrectuser(A
orB).NOTE:YoucanconfigureConnection
CentertouploaddatafromAorBorboth.
Poweroff
Checkthatthedeviceisturnedon.
Ifrunningfromawalloutlet,checkthatthe
cordisattachedtoboththedeviceand
outlet.
Devicedisplayisblank.
Nobatterypower
Replacebatteries,referringtothebattery
installationinstructions.

Checkforproperplacementofthebattery
polarities(+and–symbols).
Errorintaking
measurements
Reviewtheinstructionsfortakinga
measurement.
Bloodpressure
measurementsare
unexpectedlyhighorlow.

Bloodpressurecanfluctuatethroughout
thedayforanumberofreasons.Ifyou
observefluctuationsoutsidetherangeyour
doctorhasdefinedasnormalforyou,you
mayrequirepromptattention.Contact
yourdoctor.


DeviceErrors
ErrororsymbolCauseResolution
Deviceshows“EE” Cuffisunder‐inflated,orhas
notbeenappliedcorrectly.
Deviceshows
"E
E"verticallyintwolines
Cuffisover‐inflated.
SingleMode:
Themonitorwillattempt1reading.

TrueRead™Mode:
Themonitorwillattemptupto5times

Aftertheautomaticattempts,remove
thearmcuff.Read,“Takinga
Measurement”intheinstructionmanual.
Takeanothermeasurement.
Monitorcouldnotdetect
pulsewave.
Deviceshows‘E’Airplugisnotconnected
Checkairplugconnection.Takeanother
measurementandremainstilluntilthe
measurementiscomplete.
Deviceshows“Battery
picturewithacrossmark”
BatteriesarewornReplacethefourbatteries.
Referto“BatteryInstallation”inthe
instructionjmanual.
NoPower

NoDisplayappearsonthe
unit
Poweroff
Checkthatthedeviceisturnedon.

Checkthebatteryinstallationforproper
placementofthebatterypolarities.

Replaceallfourbatterieswithnewones.

Ifrunningfromawalloutlet,checkthat
thecordisattachedtoboththedevice
andoutlet


Ifyouhaveaproblemwithyourdevicethatthisinformationdoesnotsolve,please:
¾Refertotheprintedinstructionsthatcamewithyourdevice.
¾PhoneOmronCustomerService:1(800)634‐4350
¾Gotohttp://www.omronhealthcare.com
TroublewithMicrosoft®HealthVaultConnectionCenteroryour
HealthVault™account?
IfyourdeviceisworkingcorrectlyandyouarehavingproblemsusingyourHealthVaultConnection
CentersoftwareorconnectingtoyourHealthVaultaccount,goto:
http://healthvault.com/help.html
Hereyou'llbeabletoaccessHealthVaultConnectionHelpandFAQsandHealthVaultaccountHelp.

Fordevicetroubleshootingtips,goto:http://support.microsoft.com/kb/943236

IfyouhavequestionsthatarenotansweredbyHealthVaultHelp,goto:
http://www.healthvault.com/support
Hereyou'llbeabletosubmitarequestforsupporttotheHealthVaultteam.

ForgeneralMicrosoftsupport,gotohttp://support.microsoft.com/



Microsoft,HealthVaultandtheHealthVaultlogoaretrademarksoftheMicrosoftgroupofcompanies.
Allothertrademarksarepropertyoftheirrespectiveowners.Portionsofthismaterialare©2009
MicrosoftCorporation.Allrightsreserved.