Omron GOSMART HJ-720ITC Operating instructions

OmronHJ720ITCGoSmart™PocketPedometerTroubleshootingGuide
Thisguidewillhelpyousolveproblemsthatmayoccurwhenyou'reusingyourOmronPocket
PedometeroruploadingdatafromittoyourHealthVaultaccount.Youmayfinditusefulalsotoreferto
theprintedinstructionsthatcamewithyourdevice.
TroubleshootingTips
ProblemPossibleCausesSolutions
Pedometerstatusin
HealthVaultConnectionCenter
shownas‘Yourdeviceisn’t
connected’
Connectionisnotwell
established
•CheckthePedometerdevicescreen
shows‘PC’symbol.
•ChecktheminiUSBcableisproperly
connectedtothePedometerdevice.
•CheckthelargerUSBcableis
connectedtothecomputer.
I’vefewdevicesinstalledinthe
HealthVaultConnection
Center;Idon’tseethe
Pedometerdatauploadoption
ontherightsideofConnection
Center.
Pedometerisnot
selectedinConnection
Center
SelectPedometerdevicepictureonthe
leftsideofConnectionCenter.
Devicedisplayisblank.Nobatterypower
Replacebattery,referringtothebattery
installationinstructions.

Checkforproperplacementofthebattery
polarities(+and–symbols).

Thedeviceshowsconnected
toHealthVaultConnection
Centerandithasbeenmore
thanadaysincemylast
upload,butConnection
centersindicatesthereisn’t
anynewdatatoupload.
Defectivememory
ContactOmronCustomerSupportat
www.omronhealthcare.com.




DeviceErrors
ErrororsymbolCauseResolution
TheLowBatteryIndicator
blinksThebatteryisloworworn.Replacethebatterywithanewone (CR2032).
Thepolaritiesofbattery(+
and‐)arealignedinthe
wrongdirections
Insertthebatteryinthecorrect
alignment.
Nothingisdisplayed
ThebatteryiswornReplacethebatterywithanewone
(CR2032).
Theunitispositioned
incorrectly

Irregularmovement

Inconsistentpace

Upanddownmovement
Referto“AttachingthePedometer”on
Page16intheInstructionManual.
Thedisplayedvaluesare
incorrect
ThesetvaluesarewrongChecktheweightandstridelength
settings.


Ifyouhaveaproblemwithyourdevicethatthisinformationdoesnotsolve,please:
¾Refertotheprintedinstructionsthatcamewithyourdevice.
¾PhoneOmronCustomerService:1(800)634‐4350
¾Gotohttp://www.omronhealthcare.com
TroublewithMicrosoft®HealthVaultConnectionCenter™oryour
HealthVault™account?
IfyourdeviceisworkingcorrectlyandyouarehavingproblemsusingyourHealthVaultConnection
CentersoftwareorconnectingtoyourHealthVaultaccount,goto:
http://healthvault.com/help.html
Hereyou'llbeabletoaccessHealthVaultConnectionHelpandFAQsandHealthVaultaccountHelp.

IfyouhavequestionsthatarenotansweredbyHealthVaultHelp,goto:
http://www.healthvault.com/support
Hereyou'llbeabletosubmitarequestforsupporttotheHealthVaultteam.

FortechnicalsupportforHealthVault‐compatibledevices,goto:
http://support.microsoft.com/healthvault

ForgeneralMicrosoftsupport,gotohttp://support.microsoft.com/



Microsoft,HealthVaultandtheHealthVaultlogo,WindowsandtheWindowslogo,WindowsLiveand
theWindowsLiveIDlogo,WindowsVistaandtheWindowsVistalogo,andInternetExplorer,are
trademarksoftheMicrosoftgroupofcompanies.Allothertrademarksarepropertyoftheirrespective
owners.Portionsofthismaterialare©2009MicrosoftCorporation.Allrightsreserved.