OpenEye CM-814 User manual

Accessories
CA-510G
CA-510W
CA-510C
CA-510P25
CA-510P50
CA-510PML
CA-510PMS
CA-510PA25
CA-510PA50
Camera
CM-814
www.openeye.net
Outdoor Speed Dome Camera
User Manual

2

30101AB 3
36x Outdoor IP PTZ Camera (CM-814)
User Manual
Manual Edition 30101AB – OCTOBER 2010
©2000-2010, OPENEYE
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for
any purpose, except as expressed in the Software License Agreement. OpenEye shall not be
liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire
risk arising out of the use of this information remains with recipient. In no event shall
OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption or loss of business information), even if OPENEYE has been advised of
the possibility of such damages and whether in an action or contract or tort, including
negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE,
and OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere;
Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation.
All other brand and product names are trademarks or registered trademarks of the respective
owners.
OPENEYE
Liberty Lake, WA ●U.S.A.

4
Important Safeguards
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the appliance
manufacturer as they may cause hazards, damage product and void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly supported
location. Improperly installed product may fall, causing serious injury to a child
or adult, and damage to the product. Use only with a mounting device
recommended by the manufacturer, or sold with the product. To insure proper
mounting, follow the manufacturer's instructions and use only mounting
accessories recommended by manufacturer.
5. Power source
This product should be operated only from the type of power source indicated
on the marking label.
Precautions
Operating
•Before using, make sure power supply and others are properly connected.
•While operating, if any abnormal condition or malfunction is observed, stop
using the camera immediately and then contact your local dealer.
Handling
•Do not disassemble or tamper with parts inside the camera.
•Do not drop or subject the camera to shock and vibration as this can damage
camera.
•Do not block the cooling holes on the bracket. This camera has a cooling fan
inside the housing. Blocking the cooling holes will cause heat to build up and
cause malfunction.
•Care must be taken when you clean the clear dome cover. Scratches and dust
will ruin the image quality of your camera. Do not use strong or abrasive
detergents when cleaning the camera body. Use a dry cloth to clean the
camera when it is dirty. In case the dirt is hard to remove, use a mild detergent
and wipe the camera gently.

30101AB 5
Installation and Storage
•Install electricity wiring carefully. Please note that input electricity to the unit is at
tolerance of DC 12V/AC 24V ± 10%. The camera is capable of surge protection;
ensure AC power model unit is grounded appropriately against damage by
heavy current or electric shock.
•Do not install the camera in areas of extreme temperatures in excess of the
allowable range. (-50°C ~50°C / -58°F ~ 122°F)
•Avoid installing in humid or dusty places. The relative humidity must be below
90%.
•Avoid installing in places where radiation is present.
•Avoid installing in places where there are strong magnetic fields and electric
signals.
•Avoid installing in places where the camera would be subject to strong
vibrations.
•Never face the camera toward the sun. Do not aim at bright objects. Whether
the camera is in use or not, never aim it at the sun or other extremely bright
objects. Otherwise the camera may be smeared and damaged.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
This symbol on the product or on its packaging indicates that this
product shall not be treated as household waste in accordance with
Directive 2002/96/EC. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and
electronic equipment. By proper waste handling of this product you
ensure that it has no negative consequences for the environment
and human health, which could otherwise be caused if this product
is thrown into the garbage bin. The recycling of materials will help to
conserve natural resources.
For more details information about recycling of this product, please
contact your local city office, your household waste disposal service
or the shop where you purchased the product.
Compliance is evidenced by written declaration from our suppliers,
assuring that any potential trace contamination levels of restricted
substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application.

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Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
Caution
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

30101AB 7
Standard Warranty
OpenEye warrants all new products to be free from defects in workmanship and
material under normal use for a period of two years after the date of purchase. Any
defective product that falls under this warranty will, at OpenEye's discretion, be
repaired or replaced at no additional charge. OpenEye may elect to replace defective
products with new or factory reconditioned products of equal or greater value.
Repairs made necessary by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.
Exceptions to this are listed below:
•Three Years on all Digital Recorders
•Three years on all fixed cameras
All products shall be covered by a one year advance replacement warranty*.
OpenEye will warrant all otherwise out of warranty replacement parts and repairs for
90 days from the date of OpenEye shipment.
The above warranty is the sole warranty made by OpenEye and is in lieu of all other
warranties by OpenEye express and implied, including without limitation the
warranties of merchantability and fitness for a particular purpose. Under no
circumstances will OpenEye be liable for any consequential, incidental, special or
exemplary damages arising out of or connected with the sale, delivery, use or
performance of the product, even if OpenEye is apprised of the likelihood of such
damages occurring. In no event shall OpenEye liability exceed the purchase price of
the product.
This warranty gives you specific legal rights and you may also have other rights
which vary from state to state or country to country.
*Requires corresponding security deposit. Advanced Replacement limited to
components only outside of the USA and Canada.
For the most up to date information visit www.openeye.net

8
TABLE OF CONTENTS
Table of Contents...............................................................................8
Introduction ......................................................................................12
Overview ............................................................................................................... 12
Product Features .............................................................................................. 12
General Operation Requirements......................................................................... 13
System Configuration ....................................................................................... 13
Getting Started .................................................................................14
Camera Contents.................................................................................................. 14
Dome Setup and Cable COnnection .................................................................... 15
Preparations for Dome Setup........................................................................... 15
Dome Camera Setup........................................................................................18
Switch Definition........................................................................................... 18
Dome Cable Definition and Requirements ....................................................... 19
Cable Requirements .................................................................................... 19
22-Pin Data Cable........................................................................................ 19
22-Pin Connector Definition ......................................................................... 20
Cable Wiring and Connection ...................................................................... 21
Ethernet Cable Connection .......................................................................... 22
Grounding Recommendation ....................................................................... 22
Dome Installation .............................................................................23
Overview ............................................................................................................... 23
Dome Dimensions ................................................................................................ 23
Optional Accessories ............................................................................................ 24
Dome Camera Accessories.............................................................................. 24
Mounting Accessories ...................................................................................... 24
Ceiling Mounting with Pole ............................................................................... 28
Wall Mounting with Wall Mount Bracket ........................................................... 29
Wall Mounting with Corner Mount .................................................................... 31
Pole Mounting................................................................................................... 32
Camera Finder..................................................................................33
OpenEye IP Finder ............................................................................................... 33

30101AB 9
Finding IP Cameras ..........................................................................................33
Default Username and Password ................................................................33
Changing the Network Type .............................................................................34
Setup & Configuration .................................................................... 34
Connecting to the Camera....................................................................................34
Administrator/User Privileges ...........................................................................34
Viewer Software....................................................................................................35
Viewer Tabs......................................................................................................35
Home Page ...........................................................................................................36
System Related Settings.......................................................................................38
Host Name and System Time Setting ..............................................................38
Security.............................................................................................................39
Admin Password ..........................................................................................39
Add User ......................................................................................................40
Delete user ...................................................................................................40
Edit user .......................................................................................................40
Network.............................................................................................................41
Get IP address automatically (DHCP)..........................................................41
Use fixed IP address ....................................................................................41
DDNS................................................................................................................43
Mail ...................................................................................................................44
FTP ...................................................................................................................45
Application (Alarm Settings) .............................................................................46
Alarm Pin Selection ......................................................................................47
Alarm Status Settings...................................................................................48
Snapshot...........................................................................................................50
View Log File ....................................................................................................51
View User Information ......................................................................................52
View User Login Information ........................................................................52
View User Privilege ......................................................................................52
View Parameters ..............................................................................................53
Factory Default .................................................................................................54
Set Default....................................................................................................54
Reboot..........................................................................................................54
Software Version ..............................................................................................55
Software Upgrade.............................................................................................56

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Upgrading the Camera Viewer Software ..................................................... 56
Video and Audio Streaming Settings.................................................................... 57
Video Resolution and Video Deinterlacing Function ........................................ 57
Video Compression .......................................................................................... 58
Video OCX Protocol ......................................................................................... 59
Multicast Mode ............................................................................................. 59
Video Frame Skip ............................................................................................. 60
Audio Mode and Bit Rate Settings ................................................................... 61
Transmission Mode...................................................................................... 61
Bit Rate......................................................................................................... 61
PTZ Settings ......................................................................................................... 62
Preset Programming......................................................................................... 62
Preset Setting............................................................................................... 62
Preset Go ..................................................................................................... 63
Cruise Programming......................................................................................... 63
Cruise Setting............................................................................................... 63
Cruise Run ................................................................................................... 64
Auto Pan Programming .................................................................................... 64
Auto Pan Setting .......................................................................................... 65
Auto Pan Run............................................................................................... 65
Sequence Line Programming........................................................................... 66
Sequence Setting......................................................................................... 67
Sequence Run ............................................................................................. 67
Home Function ................................................................................................. 68
Home Setting ............................................................................................... 68
Tilt Angle Settings............................................................................................. 69
Privacy Mask Settings ...................................................................................... 70
Mask Setting ................................................................................................ 71
Mask Clearing .............................................................................................. 71
Camera—Exposure Mode ................................................................................ 72
Camera—White Balance Mode........................................................................ 73
Camera—Miscellaneous Setup Menu 1........................................................... 74
Camera—Miscellaneous Setup Menu 2........................................................... 76
Default Settings ................................................................................................ 77
Logout ................................................................................................................... 77

30101AB 11
Specifications .................................................................................. 78
Camera Specifications .......................................................................................... 78
PTZ Specifications ................................................................................................79
IP Specifications ...................................................................................................79

12
INTRODUCTION
OVERVIEW
With an IP66 rating, the CM-814 Outdoor PTZ IP Camera is suitable for outdoor
installations. The CM-814 IP camera can transmit video at H.264 and MJPEG, dual
streaming both codecs at D1 at 30IPS. The camera’s IR cut filter and wide dynamic rage
imaging make it perfect for installations with difficult lighting conditions. The CM-814 has
an IP66 outdoor rating and integrated heater making the 814 ideal for rugged outdoor
installations with temperature as low as -49°F (-45°C)
Product Features
•36x Optical Zoom
•Simultaneous dual streams: H.264 and MJPEG
•D1 Real-time Resolution
•3D de-interlaced video image
•Two-way audio support
•Removable IR Cut Filter
•Wide Dynamic Range (WDR)
•3D Noise Reduction

30101AB 13
GENERAL OPERATION REQUIREMENTS
A minimum of one control device is required for operation, such as a control keyboard,
or a DVR. The integrated high speed dome camera contains a built-in receiver that
decodes commands from a control device.
Connect dome cameras to other devices, as shown in the diagram below, to complete a
video surveillance system.
System Configuration

14
GETTING STARTED
CAMERA CONTENTS
Before proceeding, please check that the box contains the items listed here. If any item
is missing or has defects, DO NOT install or operate the product and contact your dealer
for assistance.
All-in-one Data Cable for
power supply, video and
audio and alarm. (AC 24V)
Dome Body Screws
Optical Cover Security Torx Tool Waterproof Gasket
Quick Start Guide CD Lubricant

30101AB 15
DOME SETUP AND CABLE CONNECTION
Before installing or connecting the dome camera, please refer to this section and
complete preparations for dome setup and all switch settings.
Preparations for Dome Setup
The following installation procedure is for the outdoor dome equipped with the sunshield
housing. Please follow the steps below to complete dome housing installation.
1. Unpack the dome package and take out the dome body.
2. Rotate the top holder and take it off from the dome body.

16
3. Remove the protective cover and PE sheet.
4. Attach the dome cover to the camera body. Before doing that, apply some lubricant
on the cover’s waterproof gasket. This helps make the installation process
smoother.
5. Note that the tiny protrusion on the cover must align with one of the four holes on
the camera body.

30101AB 17
6. Using both hands, gently press the dome cover using both hands.
DO NOT press the cover as shown below; this may cause damage to the dome camera.
7. Screw the dome cover and body together.

18
Dome Camera Setup
Switch Definition
Please refer to the following figure for switch location and definitions.
Note Do not change the settings on the camera’s Communication Switch. Leave the
switch at the factory default settings.
Communication
Switch (reserved)
ISP Connector
(for firmware upgrade)
22-pin Connector
RJ-45 Connector
Reboot
Reset Factory
Settings

30101AB 19
Dome Cable Definition and Requirements
For operation, the IP dome camera requires a network cable to carry the video signals to
the remote viewing site and a power cable to power the dome.
Cable Requirements
For operation, the CM-814 IP camera requires AC 24V power to the dome.
Power Wire Length Specifications
Wire
Gauge Maximum Distance Wire Gauge Maximum Distance
22 27 feet 14 175 feet
20 44 feet 12 279 feet
18 69 feet 10 444 feet
16 110 feet
Note Ensure that the power supply corresponds with the dome’s power requirement
or the camera may be damaged. Contact a qualified maintenance engineer
with any problems.
22-Pin Data Cable
Note Be careful not to pull the cables improperly during installation. OpenEye
suggests that you fasten the cables after installation is complete.
Note When wiring the power cable, make sure the Ground wire is inserted into the
mid-pin of the terminal block.

20
22-Pin Connector Definition
Using the 22-pin connector, installers can connect the power, video, and RS-485 cables
in one place. The alarm pins are serviceable for connecting alarm input and output
devices such as sensors, sirens, or flashing lights to the surveillance system. For the
definition of each pin, refer to the list below.
Pin Definition Cable
1 AC 24-1/DC (＋) 20AWG/18AWG
2 ALM NC
3 AC 24-2/DC (－) 20AWG/18AWG
4 ALM NO
5 FG 20AWG/18AWG
6 ALM COM
7 Audio In
24AWG
8 Audio Out
9 Audio GND
10 Audio GND
11 ISOG
12 ALM-1
13 ALM-3
14 ALM-2
15 ALM-4
16 Reserved
17 Reserved
18 Reserved
19 Reserved
20 ALM GND
21 VGND 20AWG
22 Video
Note For alarm connections, refer to the Cable Wiring and Connection section.