Optomed SMARTSCOPE PRO - Simply Brilliant Operating instructions

Training Presentation
TROUBLE SHOOTING
SMARTSCOPE PRO –Simply Brilliant

CONTENTS
Resetting Camera
Troubleshooting for Camera
-Camera doesn’t start
-Camera shuts down (when lifted from cradle)
-Camera shuts down (when connected to optics module)
-Optics not recognized
-Image transfer / storage problem (NON-WIFI)
-Image transfer / storage problem (WIFI)
-Focus lost
-Error connecting to PC
Troubleshooting for Optics
-Centralization is off
-Spot in image
-Cleaning instructions
Troubleshooting for Software
-??? Marks on screen
Troubleshooting for Wi-Fi
-Connect x2 card
-Tips
-Mobi Card
Error messages

Resetting Camera
In problem situatios there are two options to reset the device:
1. Restore factory settings 2. Reset the device by using reset button
•Reset button is located in a small opening under display.
•Reset button can be pressed with a thin object such as a paper clip.
Button needs to be pressed for over 7 seconds.

TROUBLESHOOTING:
CAMERA

Camera doesn’t start
Problem description:
The camera turns on and shows only the welcome view and
then it shuts down.
Solution:
Check if the camera can be connected to the PC via USB
connection. If the camera can establish a connection then go
to the root of the Smartscope drive and delete all folders.
NOTE: Copy all important images before deleting them.
Test with and without optic module if the camera now starts.
If the Camera is with WIFI function then gently push with
finger over the grey tape at the SD card slot and check if the
camera starts working.
NOTE! Do not remove tape! Do not push with a sharp object

Camera shuts down
Problem description:
The camera shuts down when it is lifted from the cradle.
Solution:
This may be caused by empty or dead battery.
The battery starts charging within a few minutes after the
camera is placed in the cradle.
The green led will start blinking when the battery is charging.
However, if the green led is not blinking after 10 minutes and
there is no visible sign of life in the camera when power button
is pressed, then the battery needs to be replaced and recycled.
(when lifted from cradle)

Problem description:
Camera shuts down when connected to optics
module.
Solution:
This could happen if there is some object (like piece
of plastic or bubble wrap) attached to the electrical
connector of the camera that connects to the optics
module
Clean the electrical connector of the camera
properly before reattaching the Optics module.
(when connected to optics module)
Camera shuts down

Optics not recognized
Problem description:
The camera cannot recognize the attached optics.
Solution:
- Possibly dirt in the connector.
- Clean both the camera and the optics connector
with a cleaning cloth.
- Reattach the lens firmly to the camera.

Image transfer / storage problem (NON-WIFI)
Problem description:
Captured image doesn’t store in the memory card of a Non-WIFI camera.
Captured image doesn’t transfer from a Non-WIFI camera to the PC.
Solution:
Replace the memory card or try to format the memory card with a memory card adapter with your PC.
Memory card should never be removed/ attached when the camera is running.
How to format SD card:
1. Place the SD card in the memory card adapter and insert into memory card slot of the PC
2. Right mouse click the Smartscope drive, choose Format.
3. Choose File system FAT (Default).
4. Choose Allocation unit size 32 kilobytes.
5. Press Start and wait for format to complete.

Problem description:
WIFI camera cannot find the memory card.
Solution:
Gently push with finger (not a sharp object) over the grey tape
at the SD card slot.
The SD card is located there and it could have moved a bit away
from its location. As a result, the camera can’t connect to the
memory card.
NOTE! Do not remove tape! Do not push with a sharp object
Image transfer / storage problem (NON-WIFI)

Focus lost
Problem description:
Camera lost the focus point.
Solution:
Try to restart the device. Compare if the sound of the focus
motor has changed.
Remove and reattach the optics.
The patient should always look to infinity.

Error connecting to PC
Problem description:
Camera is recognized by the cradle (blue led is on and text ‘’connected’’ appears in the camera screen), but camera is not recognized by the
computer.
Solution:
1. Check that power and USB cable connectors are firmly attached to the cradle. Check cradle connector and the camera’s bottom
connector for visual damage/debris.
2. Try to use another USB port.
3. Try another cradle if available.
4. Check what is the PC’s operating system and version. Check with IT support if computers have some security restrictions that might
prevent a USB memory stick from working
5. When the camera is in the cradle, go to Windows Device Manager: Start Control Panel System Device Manager. There should be a
category "Portable Devices", under which there should be the item Smartscope. Click the Smartscope icon with right mouse button and
select "uninstall". Do the Same for the Smartscope item in category "Disk drives". Then lift the camera from cradle and put it back. The
camera should then re-install to the system. Note: Instructions are for Windows 7. It may vary slightly for other OS.
6. Try to put the camera to cradle both with power on and power off.
7. If everything else fails, it is also possible to remove the microSD card from the camera (NON-WIFI) and read the contents with a
suitable memory card reader. Camera should not be powered on without the memory card.

TROUBLESHOOTING:
OPTICS

Centralization is off
Problem description:
The focus in not in the center of the display. It has shifted
out of position.
Solution:
The Camera and EY4 module have been mixed up. Please
use the same lens that was sent with the camera from
Optomed. The camera and lens are calibrated as a pair.
If the modules were not mixed up then please contact
customer service for instructions on how to fix the
centralization in the field.

Spot in image
Problem description:
There are some spots visible in the live view of
the camera and also in captured images.
Solution:
Optics lens needs to be cleaned.

Cleaning instructions
Optomed Smartscope M5 is a precision optics instrument that should be handled with care. Please note following
cleaning instructions for camera and optics modules:
1. Shut down device before cleaning it
2. Remove cradle from mains before cleaning it
3. Disinfect housing with soft cloth moistened with alcohol (e.g. 70% ethanol). Avoid touching System connectors in the
handset and cradle.
4. Lenses may be cleaned with cleaning cloth. Also moist-cleaning tissue such as Hama Pro-Optic® cleaning tissue can
be used.
Optomed Smartscope is not intended to be sterilized.
Clean Eye optics (EY3, EY4, FA) and Eye surface optics (ES1, ES2) eye cup before each use on a new patient:
1. Disinfect eye cup with soft cloth moistened with alcohol (e.g. 70% ethanol), or
2. Soak eye cup in glutaraldehyde based solution, or hydrogen peroxide and peracetic acid solution such as Erisan OXY+
3. Rinse the eye cup under running water
4. Dry the eye cup (e.g. with clean paper towel) before subsequent use

TROUBLESHOOTING: SW

??? Marks on screen
Problem description:
The camera display is showing ??? marks
instead of alphabets.
Solution:
Camera Software needs to be updated.

TROUBLESHOOTING:
WI-FI

Connect x2 card
Card size is 4GB. There is no activation code provided with camera. Eye-Fi X2 Utility software with Connect X2 card.
Problem description:
Creating account fails
Solution:
Install X2 Utility:
1. Uninstall Eyefi center
2. Download new version of X2 Utility from Eyefi website
3. Install X2 Utility software
4. Check settings