Optus fetch User manual

Quick Start Guide

1
Make sureyou have
these items handy
What we’ve sent you:
What you should already have:
A. Fetch box
J. Broadband Modem or Router
B. Ethernet Cable (3m)
(You’ll receive 3 of these if you’ve ordered
a Power Line Adaptor – 1 x 3m & 2 x 1.5m)
K. TV and TV Remote
I. Activation Code
We previously sent this
to you via SMS or email.
If you are having problems
locating your activation
code, visit
optus.com.au/activationcode
E. HDMI Cable (1.8m) F. Power Supply (1.5m)
G. 2 x AAA Batteries
H. Remote Control
C. Powerline Adaptors
Apps
Back
Tex t Info
TV
Guide
Av
123 TV
Exit
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ETH1RESETDSL ETH2 ETH3 ETH4 PWR
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You may have
also ordered:

2
To make sure you don’t get lost along the way,
here’s a checklist of the 3 main connections you’ll
need to make while setting up:
1Connect to your broadband modem
(via Ethernet cable or WiFi)
2Connect to your TV antenna
3Connect to your TV
Connecting to the internet
There are 3 different ways you can connect your
Fetch box to the internet – that’s via Ethernet Cable
direct to your modem, using a pair of Power Line
Adaptors or WiFi. The best option for you depends
on the location of your broadband modem or router
in your home.
Top Tip: Using an Ethernet Cable or a pair
of Powerline Adaptors will help you get the
most out of your connection.
Your set-up checklist
Option 1
USING ETHERNET CABLE
Recommended if your modem’s within 3 metres
of your TV.
1Grab the Ethernet Cable (B) and plug one end
into the port labelled ‘INTERNET’ on the back
of your Fetch box (A).
2Plug the other end into a spare port on the
back of your broadband modem or router (J).
STEP 1

3
Option 2
POWERLINE ADAPTORS (PLAs)
If your modem’s in a different room or more than
3 metres away from your TV.
What are Powerline Adaptors? They’re a pair
of devices that transmit high-speed data between
two power points in different parts of your home
using existing electrical wiring - super handy hey!
1If you already have a pair of PLAs continue onto
Step 2 (below). If you need a pair of PLAs you can
order them at optus.com.au/myaccount or call
133 937 and we can arrange to send one out to you
for a small cost.
2Grab one of the PLAs (C) and plug it into the
power point nearest to your modem.
3Using the Ethernet Cable (B), plug one end into
the port on that PLA and the other end into
a free port on the back of your broadband modem
or router (J).
4Grab the other PLA (C) and plug it into the power
point nearest to your TV (K) and Fetch box (A).
5Finally, plug one end of the second Ethernet
Cable (B) into the PLA and the other end into
the port labelled ‘INTERNET’ on the back of your
Fetch box (A).
Still need a hand? No problem.
Visit optus.com.au/fetch/plcinstall to download
our full PLA Setup Guide.
Option 3
WIFI
If your modem’s more than 3 metres away from
your TV and you have strong WiFi available.
If you’re going to connect using WiFi check out Step
6 of this guide after you’ve completed Steps 2, 3, 4
and 5. For now, continue onto Step 2 below.

4
Plug in your antenna
1Unplug your existing TV Antenna Cable
from the back of your TV (K). Now plug
it into the port labelled ‘ANTENNA’
on the back of your Fetch box (A).
The other end stays connected to the
Antenna Socket in the wall.
Hook-up your TV
1Plug one end of the HDMI Cable (E)
into the port labelled ‘HDMI’ on the
back of your Fetch box (A). Next, plug
the other end into a spare
HDMI port on your TV (K).
STEP 2
STEP 3

5
Power up
YOUR FETCH BOX
1Plug the end of the Power Cord (F)
into the port labelled ‘POWER’ on the
back of your Fetch box (A).
2Grab the end of the Power Cord (F)
and plug it into a power point. Switch
the power point ON.
YOUR FETCH REMOTE
1Put the 2 x AAA Batteries (G) into the
back of your Fetch remote control (H).
Time to switch it on!
1Use your Fetch remote (H) to turn on your
Fetch box (A).
2Switch on your TV (K) with your TV remote (K).
3Using your TV remote, press the ‘AV SELECT’,
‘SOURCE’ or ‘INPUT’ button (depending on your
TV) and select the HDMI port you plugged your
Fetch box into in Step 3 of the guide.
Handy Hint: if you connected via Ethernet cable
or PLAs in Step 1 you’ll know when you’ve found
the correct input source when you see ‘PREPARING
SYSTEM PLEASE WAIT...’ followed by the Fetch
logo on screen.
If you’re connecting via WiFi this will also appear
once you’re connected to the internet after
following the ‘GETTING WIFI CONNECTED’
steps on the next page.
Source
TV
HDMI 2
AV 1
AV 2
HDMI 1
(K)
STEP 4
STEP 5

6
Follow the prompts
and you’re all set
GETTING WIFI CONNECTED
Your Fetch box will now check to see whether
it’s connected to the internet. It’ll prompt you
to connect to WiFi if you haven’t already connected
to the internet via Ethernet Cable or PLAs in Step 1.
Here’s what to do if you need to connect your WiFi:
1 Choose ‘WiFi Connection’ and follow the prompts.
2Select your home network from the list
of networks that are in range and confirm
the security settings.
3A prompt on screen will let you know once
you’re connected.
HEADS UP! There may be software updates when
you set-up for the first time. As part of the updates,
your TV screen may go blank a few times (for up to
two minutes) and your Fetch box will also reboot –
this is all normal so please don’t turn it off during
this time.
FINAL ON-SCREEN SET-UP
1You’ll now be taken through the final set-up
stages on screen – it’ll take about 5 to 15 minutes
all up (depending on your broadband speed).
2During this time you’ll be prompted to enter your
Activation Code (I) that we’ve previously sent you
via email or SMS – so make sure to have it handy.
If you have ordered multiple set top boxes for
Multiroom, each set top box has its own unique
activation code, however each code can be used
on any Fetch box in the household. Your code
(which is case-sensitive) will then be checked and
confirmed. Can’t find your code? No problem, just
visit optus.com.au/activationcode
3You’ll also be prompted to set up a ‘Parental
PIN’. To create your own unique code just follow
the prompts. You’ll also need to use this code to
purchase Movies and TV shows so it’s a good one
to remember. If you’ve already set the pin code
on your account then you’ll just need to confirm it.
HOW TO GET THE MOST FROM YOUR FETCH BOX
Add these extra options to get the most out of your
new Fetch box.
SET-UP UNIVERSAL REMOTE
The universal remote lets you operate your TV and
Fetch box all in one! Here’s how:
1Go to the ‘MAIN MENU’ and select ‘MANAGE’
then ‘SETTINGS’ and then ‘REMOTE CONTROL’.
From here all you need to do is follow the
step-by-step instructions on screen.
2You’re all set!
DOWNLOAD THE FETCH APP
The Fetch app lets you watch selected content and
control your Fetch box using your tablet or mobile
phone at home or when you’re out and about.
Here’s how to get started:
1Visit the App Store or Google Play and install the
Fetch app on your phone or tablet.
2Once the app has finished downloading its time
to pair it with your Fetch box. To do this grab your
Fetch remote (H), go to the ‘MAIN MENU’ then
to ‘MANAGE’, ‘SETTINGS’ then ‘MOBILE &
TABLET’ and follow the on-screen prompts.
3Now you can enjoy being in control of your Fetch
service from your mobile at home or when you’re
out and about.
STEP 6

7
Help and support
Got any issues, problems
or head-scratchers?
We reckon you’ve been able to install your service
without any hitches. But if you need a little extra
help, have a read through our FAQs below or visit
optus.com.au/fetch/userguide
If you still need a hand, feel free to give our
Technical Support Team a call on 1300 760 013.
Please check that your internet connection is
working and that everything is connected correctly
before calling.
What if I have no picture on my TV?
Check that the TV is set to the correct input and
mode (Step 5) and that all cables are connected
securely. Alternatively, try connecting using
different cables if you have spares handy at home.
What if I have no internet connection?
Check your modem is working by testing
a website on your computer or other device that
connects to your internet at home and also check
the Ethernet Cable is securely connected.
If you’re connecting using WiFi make sure your
Fetch box is within range of your WiFi network.
If using a pair of Powerline Adaptors, check
they’re installed correctly. Refer to your Powerline
Adaptors Quick Install Guide or access it from
optus.com.au/fetch/plcinstall
My Remote Control isn’t responding. What can I do?
Make sure you’re using it within 6 metres of your
Fetch box as it won’t work beyond that. You can
also try changing the batteries in the remote.
Why have the channels not scanned?
Double check that one end of your Antenna
Cable is plugged into the ‘ANTENNA’ port on
your Fetch box and the other end into the wall.
Then run another full channel scan by going
to ‘MENU’ then to ‘MANAGE’, ‘SETTINGS’,
‘CHANNELS’ then to ‘FULL CHANNEL SCAN’.
What happens if my Fetch box freezes?
Reboot it by turning the power off and on again
(this may require turning the power off at the
power point or unplugging the Power Cable from
the box). You’ll need to wait 30 seconds before
turning the power back on.
DO NOT TURN THE POWER OFF WHILE
YOUR FETCH BOX IS GOING THROUGH THE
SET-UP PROCESS.
What if I don’t have a spare Ethernet port
on my modem?
You’ll need to unplug an existing device from your
modem to free up a port so you can plug-in the
Ethernet Cable for your Fetch box.
And if I can’t find my activation code?
No problem. Visit optus.com.au/activationcode

YES04156/1417716 (12/17)