oticon BTE SP User manual

Instructions for use BTE SP
BTE UP
Oticon Xceed
Oticon Xceed Play

WARNING: People younger than
18 should go to a doctor before
using this.
People younger than 18 years old
need specialized care, and using this
without a medical evaluation may
worsen impairment or disability.
A hearing aid user who is younger
than 18 should have a recent medical
evaluation from a doctor, preferably
an ear-nose-throat doctor (an ENT).
Before using this, a doctor should
determine that the use of a hearing
aid is appropriate.
WARNING to Hearing Aid Dispensers:
You should advise a prospective hearing
aid user to consult promptly with a doctor,
preferably an ear specialist such as an
ENT, before dispensing a hearing aid if
you determine through inquiry, actual
observation, or review of any other
available information concerning the
prospective user, that the prospective
user has any of the following conditions:
• Visible deformity of the ear, either
congenital or traumatic
• Fluid, pus, or blood coming out of the
ear within the previous 6 months
• Pain or discomfort in the ear
• History of excessive ear wax or
suspicion that something is in the
ear canal
• Dizziness, either recent or long-standing
• Sudden, quickly worsening, or
fluctuating hearing loss within the
previous 6 months
• Hearing loss or ringing (tinnitus) only
in one ear or a noticeable difference in
hearing between ears
• Audiometric air-bone gap equal to or
greater than 15 dB at 500 Hz, 1000 Hz,
and 2000 Hz

WARNING to Hearing Aid Dispenser,
Outputs over 132 dB SPL:
You should exercise special care in
selecting and fitting a hearing aid with
a maximum output that exceeds 132 dB
SPL because it may impair the remaining
hearing of the hearing aid user.
Caution: This is not hearing protection.
You should remove this device if you
experience overly loud sounds, whether
short or long-lasting. If you’re in a loud
place, you should use the right kind of
hearing protection instead of wearing
this device. In general, if you would use
ear plugs in a loud place, you should
remove this device and use ear plugs.
Caution: The sound output should not
be uncomfortable or painful.
You should turn down the volume or
remove the device if the sound output
is uncomfortably loud or painful. If you
consistently need to turn the volume
down, you may need to further adjust
your device.
Caution: You might need medical help
if a piece gets stuck in your ear.
If any part of your hearing aid, like the
eartip, gets stuck in your ear, and you
can’t easily remove it with your fingers,
get medical help as soon as you can.
You should not try to use tweezers or
cotton swabs because they can push the
part farther into your ear, injuring your
eardrum or ear canal, possibly seriously.
Note: What you might expect when you
start using a hearing aid
A hearing aid can benefit many people
with hearing loss. However, you should
know it will not restore normal hearing,
and you may still have some difficulty
hearing over noise. Further, a hearing
aid will not prevent or improve a medical
condition that causes hearing loss.
People who start using hearing aids
sometimes need a few weeks to get used
to them. Similarly, many people find that
training or counseling can help them get
more out of their devices.

If you have hearing loss in both ears, you
might get more out of using hearing aids
in both, especially in situations that make
you tired from listening — for example,
noisy environments.
Note: Tell FDA about Injuries,
malfunctions, or other adverse events.
To report a problem involving your
hearing aid, you should submit
Information to FDA as soon as possible
after the problem. FDA calls them
“adverse events,” and they might include:
skin irritation in your ear, injury from the
device (like cuts or scratches, or burns
from an overheated battery), pieces
of the device getting stuck in your ear,
suddenly worsening hearing loss from
using the device, etc.
Instructions for reporting are available at
https://www.fda.gov/Safety/MedWatch,
or call 1-800-FDA-1088. You can also
download a form to mail to FDA.
Note: Hearing loss in people younger
than 18
• People younger than 18 should see a
doctor first, preferably an ear-nose-
throat doctor (an ENT), because they
may have different needs than adults.
• The doctor will identify and treat
medical conditions as appropriate.
• The doctor may refer the person to
an audiologist for a separate test, a
hearing aid evaluation.
• The hearing aid evaluation will help
the audiologist select and fit the
appropriate hearing aid.
A person who is younger than 18
years old with hearing loss should have a
medical evaluation by a doctor, preferably
an ENT, before buying a hearing aid. The
purpose of a medical evaluation is to
identify and treat medical conditions that
may aect hearing but that a hearing aid
won’t treat on its own.

Following the medical evaluation and
if appropriate, the doctor will provide a
written statement that the hearing loss
has been medically evaluated and the
person is a candidate for a hearing aid.
The doctor may refer the person to an
audiologist for a hearing aid evaluation,
which is different from the medical
evaluation and is intended to identify
the appropriate hearing aid.
The audiologist will conduct a hearing
aid evaluation to assess the person’s
ability to hear with and without a hearing
aid. This will enable the audiologist
to select and fit a hearing aid for the
person’s individual needs. An audiologist
can also provide evaluation and
rehabilitation since, for people younger
than 18, hearing loss may cause problems
in language development and educational
and social growth. An audiologist is
qualified by training and experience to
assist in the evaluation and rehabilitation
of hearing loss in people younger than 18.

Model overview
This booklet is valid for Oticon Xceed and Oticon Xceed Play in the
following hearing aid models:
BTE SP (Battery size 13)
BTE UP (Battery size 675)
FW 8.0
Oticon Xceed 1 GTIN: (01) 05714464061075
Oticon Xceed 2 GTIN: (01) 05714464061082
Oticon Xceed 3 GTIN: (01) 05714464061099
FW 8.0
Oticon Xceed Play 1 GTIN: (01) 05714464061105
Oticon Xceed Play 2 GTIN: (01) 05714464061112
LED light for visual indication. Helps caregivers, parents, and teachers to
operate the hearing aid and to give instructions on relevant functions and
modes (see relevant information throughout the booklet).

Introduction to this booklet
This booklet guides you on how to use and maintain your new hearing
aid. Ensure you read this booklet carefully, including the Warnings
section. This will help you get the most benefit from your hearing aid.
Your hearing care professional has adjusted the hearing aids to meet
your needs. If you have additional questions, contact your hearing care
professional. A hearing care professional* (hearing aid professional,
audiologist, ENT (ear, nose and throat) doctor, and hearing aid
dispenser) is a person who is appropriately educated and has proven
competency in professionally assessing hearing, selecting, fitting,
and delivering hearing instruments and rehabilitation care to persons
with hearing loss. The education of the hearing care professional is in
accordance with national or regional regulations.
About Getting started Daily use Options Tinnitus Warnings More info
For your convenience, this booklet contains a navigation bar to help you
easily navigate through the different sections.
*The job title may vary from country to country.

Intended use
Intended use The hearing aid is intended to amplify and transmit sound to
the ear.
Indications for use Bilateral or unilateral impaired hearing of sensorineural,
conductive, or mixed type ranging from a mild (30dBHL*)
to profound (107dBHL*) degree of hearing loss, with an
individual frequency configuration.
Intended user Person with hearing loss using a hearing aid and their
caregivers. Hearing care professional responsible for
adjusting the hearing aid.
Intended user group Infants, children, and adults.
Use environment Indoor and outdoor.
Contraindications Users of active implants must pay special attention when
using the hearing aid. For more information read the
Warnings section.
Clinical benefits The hearing aid is designed to provide better speech
understanding to help ease communication with the aim
of improving quality of life.
*As specified by the American Speech-Language-Hearing Association, asha.org, using pure-tone
average of 0.5, 1 and 2kHz.

IMPORTANT NOTICE
The hearing aid amplification is uniquely adjusted and optimized to your
personal hearing capabilities during the hearing aid fitting performed by
your hearing care professional.

Table of contents
About
Hearing aid parts and functions 14
Identify left and right hearing aid 16
MultiTool for handling batteries and cleaning 17
Getting started
Turn the hearing aid ON and OFF 18
When to replace the battery 19
How to replace the battery 20
Daily use
Put on the hearing aid 22
Caring for the hearing aid 23
Flight mode 26
Options
Optional features and accessories 27
Change program 28
Change volume 29
Mute your hearing aids 30

Use the hearing aid with iPhone and iPad 31
Wireless accessories 32
Other options 34
Tamper-resistant battery drawer 36
Tinnitus
TinnitusSoundSupport™ (optional) 38
Guidelines for TinnitusSoundSupport users 39
Sound options and volume adjustment 40
Limitation on use time 43
Warnings related to Tinnitus 46
Warnings
General warnings 48

More info
Troubleshooting 54
Water and dust resistant (IP68) 56
Conditions of use 57
Cell phone 58
Technical information 60
Warranty 69
Your individual hearing aid settings 70
Sound and LED indicators 72
Summary of relevant studies 76
Technical Data 78

14 About Getting started Daily use Options Tinnitus Warnings More info
Hearing aid parts and functions
Volume button
Change volume
and mute
Push-button
Change program,
flight mode
LED (optional)
Program, volume,
and battery status
Nail grip
Open the
battery drawer Battery drawer
Contains the battery and
functions as an on/off switch
Earhook
Tube
Brings sound
into the ear
Mold
Holds the
hearing aid
in the ear
Sound out
Microphone
openings
Sound in
About

15
The handling of BTESP and BTEUP is the same. Therefore the
illustrations in this booklet only show the BTESP.

16 About Getting started Daily use Options Tinnitus Warnings More info
Identify left and right hearing aid
It is important to distinguish between the left and the right hearing aid
as they may be programmed differently.
You can find left/right color indicators in the battery drawer. Indicators
can also be found on the molds.
A RED indicator marks
the RIGHT hearing aid
A BLUE indicator marks
the LEFT hearing aid

17
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool at least
30centimeters (1foot) away from credit cards and other magnetically
sensitive devices.
MultiTool for handling batteries and cleaning
The MultiTool contains a magnet that makes it easier to replace the
battery in the hearing aid. It also contains a brush and wire loop for
cleaning and removing earwax. If you need a new MultiTool, please
contact your hearing care professional.
Brush
Wire loopMagnet

18 About Getting started Daily use Options Tinnitus Warnings More info
Turn the hearing aid ON and OFF
The battery drawer is used to turn the hearing aid ON and OFF. To save
battery life, make sure your hearing aid is turned OFF when you are not
wearing it. When you turn ON the hearing aid, it will play a jingle. When
you turn it OFF, it will play four descending tones.
If you wish to return to the standard settings of the hearing aid, simply
open and close the battery drawer.
Optional LED
Two long green flashes indicate that the hearing aid is turned on.
Turn ON
Close the
battery drawer
with the battery
in place.
Turn OFF
Open the battery
drawer.
Getting started

19
When to replace the battery
When it is time to replace the battery, you will hear three alternate
tones repeated in moderate intervals until the battery runs out.
Three alternate tones*
= The battery is running low
Four descending tones
= The battery has run out
Battery tip
Keep a spare battery with you at all times to ensure your hearing aid
always works.
Optional LED
Continuous orange flashes indicate low battery.
* Bluetooth® will be turned off and it will not be possible to use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming to your hearing aid.

20 About Getting started Daily use Options Tinnitus Warnings More info
How to replace the battery
2. Uncover 3. Insert
Fully open the battery
drawer. Remove the
battery.
Remove the sticky
label from the +side
of the new battery.
Tip:
Wait 2 minutes for
the battery to draw
air to ensure optimal
functioning.
Insert the new battery
into the battery drawer.
Make sure the + side is
facing up.
Insert it from above,
NOT from the side.
1. Remove