oticon ConnectClip Instruction Manual

Frequently asked questions to
Oticon ConnectClip

2
ConnectClip
Priority
Question Answer
What takes priority if
ConnectClip is connected/paired
to several Bluetooth devices?
ConnectClip can be paired with up to 8 devices but can only
be connected to one device at any given time. The first
connected device has priority.
If ConnectClip is connected to
several Bluetooth devices, how
can you choose between them?
Turn off device you do not what to be connected with or
switch off Bluetooth in the devices you do not want to be
connected with.
Can calls be received when using
ConnectClip as a remote
microphone?
No, calls cannot be received when ConnectClip is in remote
microphone mode because when ConnectClip is in remote
mic mode, the connection between ConnectClip and the
phone is closed. However, calls will still be allowed to come
in directly on a smartphone that has been paired with
ConnectClip.
Can calls be received from the
same smartphone when
streaming music through
ConnectClip?
Yes, calls can be received from a smartphone paired to
ConnectClip that is streaming music. In this case, the call will
override the music, and the end-user has the option to
answer the call or reject it and continue streaming audio.
Can my client answer calls
directly on their smartphone not
stream call through ConnectClip?
To do this select audio route on smartphone. How this is
done will vary based on phone vendor.
What happens if an iPhone rings
while streaming music to
ConnectClip from another
device? What takes priority?
If the iPhone is paired directly with the hearing aids, the
iPhone call will interrupt the music streaming from
ConnectClip (MFI connection has priority when listening to
music).
Can the volume of a streamed
signal in remote microphone
mode be changed?
Yes. The volume control keys on ConnectClip will adjust the
volume levels on both the hearing aid microphone and
streamed signal.
Is it possible to stream audio or
make a phone call or when
ConnectClip is in remote
microphone mode?
No. When using ConnectClip in remote microphone mode
there will be no connection to the mobile phone.

3
ConnectClip
Pairing
How many devices can
ConnectClip be paired to?
ConnectClip can be paired to up to 8 Bluetooth devices.
What happens when a 9th
Bluetooth device is paired to
ConnectClip?
The least used device is overwritten/replaced.
How many hearing aids can
ConnectClip be paired to?
ConnectClip can be paired to either one hearing aid
(monaural fitting) or a set of two hearing aids (binaural
fitting).
What type of Bluetooth is
ConnectClip compatible with?
ConnectClip is compatible with most phones with Bluetooth
2.1 or later.
Which computers can be used
with ConnectClip?
We recommend using a BTD 800 USB dongle with computers
for a more stable connection. It might also work with the
computers directly, but we do not guarantee it and we don’t
support problems with this setup.
Does ConnectClip work with
Oticon TV Adapters or Phone
Adapter 2.0?
No. ConnectClip does not work with Oticon TV Adapters,
Phone Adapter or Phone Adapter 2.0.
What sequence do I need to
follow to pair a set of hearing
aids to ConnectClip?
We recommend pairing with the hearing aids with
ConnectClip first. Then pair ConnectClip with other devices
such as mobile phone. See IFU for further details.
ConnectClip is paired with two
hearing aids but sound is only
coming from one hearing aid
when using ConnectClip.
What should I do?
Check batteries in hearing aids. Pair ConnectClip and hearing
aids again (as per instructions for use manual). Make sure
that hearing aids are placed right next to ConnectClip (less
than 20cm). It is a good idea to switch off Bluetooth in the
mobile phone during this process.
If one set of hearing aids is
already paired to ConnectClip,
how can I pair a second set?
Only one set of hearing aids can be paired to a ConnectClip
at a time (either a monaural hearing aid or a binaural pair of
hearing aids). To pair another set of hearing aids to
ConnectClip, repeat ConnectClip /HI pairing process as
described in the IFU.

4
ConnectClip
Can my client delete Bluetooth
device pairings (e.g. mobile
phone)?
Yes. To delete Bluetooth pairings using ConnectClip, your
client can press and hold multi-button, volume up and
volume down for 10 seconds to clear all Bluetooth pairings.
Can I delete the pairing between
ConnectClip and hearing aid?
Yes, in save & exit screen in Genie 2 | 2017.2. If instruments
and ConnectClip need to be paired again, it must be done on
the ConnectClip (outside Genie 2 session).
Can ConnectClip be used with
other smartphones such as
Windows phones?
ConnectClip is compatible with most mobile phones that
contain Bluetooth 2.1 or higher.
Is the pairing between
ConnectClip and hearing aids
restored following a Firmware
update on Opn hearing aids?
Yes, this pairing is restored automatically in Genie 2 | 2017.2.
Does performing a Firmware
upgrade of Opn hearing aids,
does this erase ConnectClip and
Bluetooth pairings?
No, performing a Firmware upgrade of Opn hearing aids
does not erase Bluetooth and ConnectClip pairings.
How do you know if hearing aids
have been paired with a
ConnectClip
'A successful connection between ConnectClip and a set of
hearing aids is indicated by a solid yellow status LED light.
Battery
What is the battery lifetime of
ConnectClip?
720 charge cycles.
Can the battery be replaced? Yes, the battery can be replaced by your Oticon service
provider.
What is the full charging time for
ConnectClip battery to go from
0% to 100% charge?
2 hours.

5
ConnectClip
Can ConnectClip be left charging
over night?
Yes.
How many hours can ConnectClip
be used for streaming and/or in
remote microphone mode per
day?
Typical daily use is 16 hours: 4 hours streaming (e.g. 2 hours
audio streaming + 2 hours phone) + 12 hours standby. Or 36
hours stand by (turned on, no streaming).
Does using ConnectClip aect the
daily battery life of hearing aid?
Yes, especially during audio streaming. It may reduce daily
battery life of hearing aid by 2 to 3 hours (it depends on
many factors e.g type of hearing aid, amplification
strategy).
Does ConnectClip influence
battery drain on a mobile phone?
Yes. This is the same as drain from other Bluetooth Devices.
What kind of battery is inside
ConnectClip?
ConnectClip contains a Lithium Ion battery.
Charging
Is there a difference in charging
time when using the USB cable
versus the power supply?
It depends on the device you are charging from. We always
recommend to use the provided charger.
Can my client plug the USB cable
provided into a phone charger
USB plug?
Yes, it is possible plug the USB cable into a phone charger
USB plug. We recommend using the charger provided.
Can ConnectClip be plugged into
the USB outlet on a PC?
Yes, any standard USB connection can be used for charging
ConnectClip. Note however that some PCs/Laptops will shut
off USB power when in idle mode.
Can it be left plugged in for a few
days if not in use?
Yes, it can be left plugged in for when not in use. We
recommend to un-plug if fully charged and not in use.

6
ConnectClip
How long will it hold the charge
if unplugged and unused for
several or more days?
The capacity for the battery is several months if ConnectClip
is not turned on.
ON app
Can ConnectClip be used with
the Oticon ON App?
Yes, the OticonON App can be used to adjust the volume of
the streaming signal and hearing aid when ConnectClip is in
remote microphone mode.
If streaming from a smartphone
paired with ConnectClip, can
hearing aids be controlled with
Oticon ON App using another
device (e.g another mobile or
iPad)?
Yes, if the other device is paired and connected directly with
the hearing aid (iOS and Android only).
When using ConnectClip as
remote microphone, can my
client adjust the remote
microphone volume and the
hearing aid microphones
separately via the Oticon ON
App?
Yes, both levels can be regulated using Oticon ON App.
Genie 2
What adjustments can be made
in Genie 2 relating to
ConnectClip?
You can adjust the settings in hearing aids for when
streaming a call with ConnectClip and when using
ConnectClip as a remote microphone. See ‘accessories’ in
‘end fitting’.
Which version of Genie is
compatible with ConnectClip?
Genie 2 | 2017.2 and later.

7
ConnectClip
Range
What is the advised range
between ConnectClip and
hearing aids?
We recommend wearing ConnectClip as indicated in IFU so it
is close to the hearing aids. See below questions for specific
scenarios.
What is the range between
ConnectClip and hearing aids
when used as a wireless
headset?
Up to a maximum of 2 meters*.
What is the range between
hearing aids and ConnectClip
when ConnectClip is used as a
remote microphone?
The range between a set of hearing aids and ConnectClip
when used as a remote microphone is up to 20meters.*
What is the range between a
Bluetooth device and
ConnectClip when ConnectClip is
used as wireless headset?
The range between ConnectClip and devices with BTD 800
USB dongle is up to 10m in order to ensure a steady
connection.
What is the range between
ConnectClip and devices with
BTD 800 USB dongle?
The range between ConnectClip and devices with BTD 800
USB dongle is up to 10 meters*.
Does the ConnectClip range
differ in indoors versus outdoor
environments?
The range will vary depending on the surrounding materials.
The maximum range will be available indoors with no
obstructions, in a room which reflects the radio waves. In
microphone mode, the range is up to 20 meters in an ideal
environment*.
What happens if ConnectClip is
out of range from hearing
instruments?
ConnectClip will power off if hearing aids are out of range
for more than 30 minutes. If connection is lost in remote
microphone mode, the hearing instruments will return to P1
after 90 seconds. If hearing instruments were in another
programme (e.g. P2) and out of range, they will stay in that
programme (e.g. P2) after 90 seconds.
*Note that other 2.4GHz equipment – such as WiFi routers and other Bluetooth devices – many interfere with or reduce the range and reduce
sound quality

8
ConnectClip
Daily use
Can ConnectClip be placed on a
table to use among a group of
friends?
Yes, this is possible (but it is not the intended use).
ConnectClip is optimised for 1:1 use, so the effectiveness of
such a setup will depend on the environment, competing
noise and where the other speakers are located.
How close does the microphone
need to be to a speaker’s mouth?
We recommend wearing ConnectClip as shown in the
instructions for use manual (e.g. close to and pointing
towards speaker’s mouth ).
Is it possible to select if the
hearing aid microphones can be
on or off for certain modes?
In Genie 2 it is possible to adjust the level of the hearing aid
microphones relative to the streamed signal (e.g. remote
microphone) on the Accessories pane.
While streaming music what
happens if volume is changed on
ConnectClip?
The volume control keys on ConnectClip will adjust both the
hearing aid mic level and streamed signal level in the
hearing aid.
Can remote microphone mode be
accessed using pushbutton on
hearing aid?
Yes, the remote microphone programme is added to the
hearing aid program cycle when it is paired with
ConnectClip. Remote microphone mode can be accessed by
pushing programme button on hearing aid or ConnectClip.
What happens hearing aid
microphones are muted while
ConnectClip is in remote
microphone mode?
Your client will only hear the audio stream from ConnectClip.
Will lanyard have adjustable
lengths?
The lanyard for ConnectClip will not be adjustable, but will
instead come with two fixed length options.
Is it possible to change hearing
aid programs with ConnectClip?
Yes, ConnectClip doubles as remote control, please refer to
IFU.

9
ConnectClip
Care and Maintenance
How does my client clean
ConnectClip?
Use a soft dry cloth to clean ConnectClip. It must never be
washed or immersed in water or other liquids.
Is it water resistant? ConnectClip is not water resistant.
What is the IP rating? ConnectClip is not currently IP rated.
Will water damage ConnectClip? ConnectClip is not water resistant or water proof.
Will sweat damage ConnectClip? Exposure to a moderate level of sweat will not damage
ConnectClip, as it has passed the Standard Product
Requirement sweat test.
Is the clothing clip removable? The clothing clip is not removable.
Remote microphone
When in remote microphone
mode, are hearing aid
microphones still active?
Yes, the hearing aid are still active (unless they user mutes
them).
When streaming sound/music,
can the hearing aid microphones
be turned on/off?
Yes, the hearing aid microphones can be muted when
streaming sound (see IFU).
How do I change from remote
microphone mode to streaming
mode?
To switch from remote microphone mode to streaming
mode, long press the main button/multi-button (i.e approx.
3 seconds) and hearing aids will return to initial programme.
See IFU.

10
ConnectClip
Technology
Does ConnectClip use the same
noise reduction as in the
ConnectLine microphone?
No, ConnectClip has a new noise reduction system, based on
OpenSound Navigator.
Which firmware version do Opn
hearing aids need to work with
ConnectClip?
Opn hearing aids require firmware version 5.0 or later.
What is the bandwidth of remote
microphone signal?
The bandwidth of remote microphone signal is up to 9kHz
depending on hearing instrument.
If ConnectClip is used with an
iPhone, is this the profile
headset or hands-free?
In this case, the profile is hands-free. Same for other
compatible smartphones.
Indicators
Do the LED lights dim as the
power drains?
No, low battery on ConnectClip is indicated by the status
light flashing red.
Do the LED lights fade over time,
i.e. will red start to look orange?
No they should not fade or change colour over time.
Does the LED brightness change
when in use?
LED will decrease in intensity when in idle (after 10 seconds
when not in use) and back to 100 % shortly when in use.
Are there any audible indicators
in the hearing aids when
ConnectClip is used?
The following audible indicators can be heard:
• Ringing tones for an incoming call in hearing aid
• A confirmation beep when switching to remote mic
program
• Confirmation beeps for volume adjustments
Can these beeps be changed/
removed (e.g. can volume
changes beeps silenced)?
Beeps are determined by the hearing aid and configurable
to buttons & indicators section in Genie 2 | 2017.2.
ConnectClip ring tones can also be configured in
Genie 2| 2017.2.

11
ConnectClip
Compatibility
Does ConnectClip work with all
ConnectLine products?
No, it is not compatible with ConnectLine products.
Does ConnectClip work with
IFTTT?
No, but Opn hearing aid works with IFTTT.
Does ConnectClip work with all
Oticon hearing aids?
No, only with models from the Oticon Opn family with
firmware 5.0 or higher. And only hearing aids with 2.4 GHz
Twinlink Connectivity.
Note: Please refer to the instructions for use manual and www.oticon/connectivity for more information.

oticon.global
27520UK / 2017.11.15