Outdoor GreatRoom Company Crystal Fire User manual

The Outdoor Greatroom Company • Crystal Fire • Rev1
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Owner’s Manual
Installation and Operation
GAS-FIRED
LISTED
Model:
Crystal Fire
Decorative Gas Appliance
The Outdoor Greatroom Company
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
• Leave this manual
with party responsible
for use and operation.
CAUTION
DO NOT DISCARD THIS MANUAL
WARNING WARNING
If the information in these instruc-
tions is not followed exactly, a re
or explosion may result causing
property damage, personal injury,
or loss of life.
• Do not store or use gasoline or other am-
mable vapors and liquids in the vicinity of
this or any other appliance.
• What to do if you smell gas:
- Do not try to light any appliance.
- Do not touch any electrical switch. Do
not use any phone in your building.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
- If you cannot reach your gas supplier,
call the re department.
• Installation and service must be per-
formed by a qualied installer, service
agency, or the gas supplier.
• Keep children away.
• CAREFULLY SUPERVISE children near or
around this appliance.
• Alert children and adults to hazards of high tem-
peratures.
• Keep clothing, furniture, draperies and other com-
bustibles away.
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot during
operation and cool down.
Improper installation, adjustment, alteration service
or maintenance can cause injury or property damage.
Read the installation and maintenance instructions
thoroughly before installing or servicing this equipment.
WARNING
WARNING
Installation and service of this appliance should be
performed by qualied personnel. Fire Stone Home
Products suggests NFI certied or factory-trained
professionals, or technicians
supervised by an NFI certied
professional.
WARNING
Its imperative the burner be kept clean.
For outdoor use only.
DO NOT
DISCARD

The Outdoor Greatroom Company • Crystal Fire • Rev1
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GAS-FIRED
Congratulations on selecting an Outdoor Greatroom Com-
pany decorative gas appliance. The Crystal Fire you have
selected is designed to provide the utmost in safety, reli-
ability, and efciency.
As the owner of a Crystal Fire, you’ll want to read and care-
fully follow all of the instructions contained in this owner’s
manual. Pay special attention to all cautions and warnings.
This owner’s manual should be retained for future refer-
ence. We suggest you keep it with your other important
documents and product manuals.
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
Congratulations
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control sys-
tems.
Your new Crystal Fire will give you years of durable use and
trouble-free enjoyment.
Homeowner Reference Information We recommend that you record the following pertinent
information about your appliance:
Model Name: _____________________________________________ Date purchased/installed:______________
Serial Number:_____________________________________________ Location on appliance: ________________
Dealership purchased from: __________________________________ Dealer phone:_______________________
Notes: ________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
Listing Label Information/Location
The model information regarding your specic appliance can be found
on the rating plate located in the control area of the appliance.
MFG. DATE
DATE DE FAB. XX/XX
Natural Gas and Propane Gas
LISTED
DECORATIVE OUTDOOR
GAS-FIRED FIREPLACE
Crystal Fire
The Outdoor Greatroom Company
12400 Portland Ave S., Suite 195
Burnsville, MN 55337
ORIFICE SIZE: NG = #31 LPG = #43 LPG NG
Min. Gas supply for Input Adj. 11.0 in. w.c. (2.7kPa) 7.0 in. w.c. (1.7kPa)
Max. Inlet Supply Pressure 14.0 in. w.c. (3.5kPa) 14.0 in. w.c. (3.5kPa)
Manifold Pressure 10.0 in. w.c. (2.5kPa) 3.5 in. w.c. (.87kPa)
WARNING: Must Not Be Used For Cooking.
WARNING: For Outdoor Use Only. If stored indoors, detach and leave cylinder outdoors.
MINIMUM CLEARANCES: Top: 6 Ft. (72”) Sides: 2 Ft. (24”)
Minimum clearance from sides and back of unit to adjacent combustible construction below top of unit, 24 inches from sides and 24 inches from back. Minimum horizontal clearance from sides
and back of unit to adjacent vertical combustible construction horizontal clearance from sides and back of unit to adjacent vertical combustible construction extending above top of unit, 24 inches
from sides and 24 inches from back.
Model Crystal Fire
CSA 4.96 U.S. (3rd Ed.), Gas-Fired Outdoor Fireplace
For Canada CR-97-003, Outdoor Gas Fireplaces
Type of Gas: Natural Gas, Propane Gas
Serial #
Input 60,000BTU (17.5 kW)
Model Gas Type Orice Size Serial Number

The Outdoor Greatroom Company • Crystal Fire • Rev1
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Table of Contents
1. Listing and Code Approvals. ..................................4
A. Appliance Certication .......................................4
B. BTU Specications .............................................4
C. High Altitude Installations ...................................4
2. Getting Started .......................................................5
A. Design and Installation Considerations ..............5
B. Tools and Supplies Needed ............................... 5
C. Inspect the Appliance and Components ............6
D. Step by Step Lighting Instructions ......................6
3. Framing and Clearances ........................................ 7
A. Select Appliance Location .................................7
B. Clearances to Combustibles .............................. 7
C. Framing Enclosure for LP Gas Supply System .. 8
4. Gas Information ......................................................9
A. Fuel .................................................................... 9
B. Gas Pressure ..................................................... 9
C. Gas Connection ................................................9
D. High Altitude Installations ................................. 10
E. LP Gas Supply ................................................. 10
5. Appliance Setup ................................................... 11
A. Burner Assembly .............................................. 11
B. Glass Installation .............................................. 11
6. Operating Instructions ........................................ 12
A. Before Lighting Appliance ............................... 12
B. Lighting the Appliance ......................................13
C. After the Appliance is Lit ................................... 14
D. Frequently Asked Questions ............................14
7. Finishing ................................................................15
8. Converting to Natural Gas ....................................16
9. Troubleshooting ................................................... 17
10. Maintaining and Servicing the Appliance .......... 18
11. Reference Materials ............................................. 19
A. Service Parts List ............................................. 19
B. Limited One Year Warranty ............................. 20
C. Contact Information ..........................................21

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C. High Altitude Installations
U.L. Listed gas appliances are tested and approved with-
out requiring changes for elevations from 0 to 2000 feet in
the U.S.A. and Canada.
When installing this appliance at an elevation above 2000 ft,
it may be necessary to decrease the input rating by chang-
ing the existing burner orice to a smaller size. Input rate
should be reduced by 4% for each 1000 ft above a 2000
ft elevation in the U.S.A., or 10% for elevations between
2000 and 4500 ft in Canada. If the heating value of the gas
has been reduced, these rules do not apply. To identify the
proper orice size, check with the local gas utility.
If installing this appliance at an elevation above 4500 ft (in
Canada), check with local authorities.
The Crystal Fire has been tested in accordance with IAS
US requirements for Outdoor Gas Fireplaces, Draft 4-96
and CSA requirement for Outdoor Gas Fireplaces, CR-97-
003 for Canada and has been listed by Underwriters Labo-
ratory (UL) for installation and operation as described in
these installation and operating instructions.
The installation must conform with local codes or, in the
absence of local codes, with the National Fuel Gas Code
ANSI Z223.1 or CAN/CGA-B149.1, National Gas Instal-
lation Code or CAN/CGA-B149.2, Propane Installation
Code.
B. BTU Specications
MODEL: CRYSTAL FIRE CF-20-LP
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Decorative Gas-Fired Outdoor Fireplace
STANDARD: IAS US requirements for Outdoor
Gas Fireplaces, Draft 4-96 and CSA requirement for
Outdoor Gas Fireplaces, CR-97-003
A. Appliance Certication
1Listing and Code Approvals
Model Max Input BTUH Orice Size
Crystal Fire - LP 60,000 #43

The Outdoor Greatroom Company • Crystal Fire • Rev1
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2Getting Started
This appliance is a Decorative Gas Appliance for OUT-
DOOR USE ONLY and MUST NOT be used for cooking.
Place the Crystal Fire on a at and stable surface in an out-
door location such as a patio or deck. This location must be
adjacent to the gas supply line or LP gas supply cylinder.
DO NOT locate the appliance where it can get excessively
wet or submerged in water.
A. Design and Installation Considerations
When planning an appliance installation, it’s necessary to
determine the following information before installing:
• Where the appliance is to be installed. See Sections 3
and 4.
• Gas supply piping. See Section 4.
• Framing and nishing details. See Sections 3 and 4.
B. Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Gloves
Safety glasses
Flat blade screwdriver
Non-corrosive leak check solution
Wrenches
WARNING
Fire Stone Home Products disclaims any
responsibility for, and the warranty will be
voided by, the following actions:
• Installation and use of any damaged components.
• Modication of the burner assembly.
• Installation other than as instructed by Fire Stone
Home Products.
• Installation and/or use of any component part not
approved by Fire Stone Home Products.
Any such action may cause a re hazard.
WARNING
Do NOT use this appliance if any part has been un-
der water. Immediately call a qualied service techni-
cian to inspect the appliance and to replace any part
of the control system and any gas control which has
been under water.
CAUTION
CAUTION
Check building codes prior to installation.
• Installation MUST comply with local, regional, state
and national codes and regulations.
• Consult insurance carrier, local building, re of-
cials or authorities having jurisdiction about restric-
tions, installation inspection, and permits.
WARNING
Sharp Edges
• Wear protective gloves
and safety glasses during installation.
Asphyxiation Risk
• This gas appliance is for outdoor use in a
well ventilated space.
• This unit must not be installed inside an
enclosed structure or unvented appliance.
WARNING
Do NOT burn solid fuels in this gas appliance.
C. Inspect the Appliance and Components
Inspect appliance and components for
damage. Damaged parts may impair safe
operation.
• Do NOT install damaged components.
• Do NOT install incomplete components.
• Do NOT install substitute components.
Report damaged parts to dealer.
WARNING
• Carefully remove the appliance and components from
the packaging.
• Report to your dealer any parts damaged in shipment.
• Read all of the instructions before starting the installa-
tion. Follow these instructions carefully during the in-
stallation to ensure maximum safety and benet.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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D. Step by Step Lighting Instructions
Step 3. Begin pressing sparker.
Step 2. Turn gas on at tank. Step 5. Turn shut-off valve to “ON” position.
Step 1. Remove top from tank cover.
WARNING
Must run sparker prior to turning gas on.
Step 4. Make sure electrode is sparking.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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3Framing and Clearances
Note:
• Illustrations reect typical installations and are
FOR DESIGN PURPOSES ONLY.
• Illustrations/diagrams are not drawn to scale.
• Actual installation may vary due to individual de-
sign preference.
WARNING
Fire Risk
Provide adequate clearance:
• Around air openings.
• For service access.
Locate appliance away from trafc areas.
A. Select Appliance Location
When selecting a location for your appliance it is important
to consider the required clearances to walls (See Figure
3.1).
B. Clearances to Combustibles
24” 24”
Figure 3.1 Clearances to Combustibles
72”
24 inches to side wall and
back wall from edge of unit.
72 inches to overhang
from top of metal bowl.
SIDE WALL SIDE WALL
METAL
BOWL

The Outdoor Greatroom Company • Crystal Fire • Rev1
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C. Framing Enclosure for LP Gas Supply System
If you build an enclosure for an LP gas cylinder, follow
these recommended specications and local codes:
Ventilation
Enclosures must be ventilated by openings at the level of
the cylinder valve and at oor level. Effectiveness must be
determined with the cylinder(s) in place.
• One side of the enclosure must be completely open or,
• For an enclosure having four sides, a top and a bottom:
- At least two ventilation openings at cylinder valve
level shall be provided in the side wall, equally sized,
spaced at 180 degrees (3.14 rad), and unobstructed.
Each opening must have a total free area of not less
than 1/2 square inch per pound (3.2 sq. cm/kg) of
stored fuel capacity and not less than a total free
area of 10 square inches (64.5 sq. cm).
- Ventilation opening(s) must be provided at oor level
and shall have a total free area of not less than 1/2
square inch per pound (3.2 sq. cm/kg) of stored fuel
capacity and not less than a total free area of 10
square inches (64.5 sq. cm). If ventilation openings
at oor level are in a side wall, there must be a least
two openings. The bottom of the openings must be at
oor level and the upper edge can’t be more than 5
in. (127 mm) above the oor. The openings must be
equally sized, spaced at 180 degrees (3.14 rad) and
unobstructed.
- Every opening must have minimum dimensions to
permit the entrance of a 1/8 inch (3.2 mm) diameter
rod.
Accessibility
• Cylinder valves must be readily accessible for hand op-
eration. A door on the enclosure to gain access to the
cylinder valves is acceptable, provided it is non-locking
and can be opened without the use of tools.
• The design of the enclosure must be such that:
- The LP gas supply cylinder(s) can be connected,
disconnected and the connections inspected and
tested outside the cylinder enclosure.
- Those connections which could be disturbed when
installing the cylinder(s) in the enclosure can be
leak tested inside the enclosure.
- Be certain to mount or set the LP gas cylinder on
a at stable surface and retain it to prevent it from
tipping.
Minimum Clearances
• There must be a minimum clearance of 2 in. (50.8 mm)
between the lower surface of the oor of the LP gas supply
cylinder enclosure and the ground.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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4Gas Information
A. Fuel
Before making gas connections ensure appliance being
installed is compatible with the available gas type.
B. Gas Pressure
Proper input pressures are required for optimum appli-
ance performance. Gas line sizing requirements need to
be made following NFPA51.
WARNING
Fire Risk
Explosion Risk
Verify inlet pressures.
• High pressure may cause overre condition.
• Low pressure may cause explosion.
• Verify minimum pressures when other
household gas appliances are operating.
Install regulator upstream of valve if line pressure is
greater than 1/2 psig.
Pressure requirements for appliance are shown in table
below. Minimum pressures must be met when other house-
hold gas appliances are operating.
Pressure Natural Gas Propane
Minimum Inlet Pressure 7 in. w.c. 11 in. w.c.
Maximum Inlet Pressure 14 in. w.c. 14 in. w.c.
C. Gas Connection
Note: Have the gas supply line installed in accordance
with local building codes, if any. If not, follow ANSI 223.1.
Installation should be done by a qualied installer ap-
proved and/or licensed as required by the locality. (In
the Commonwealth of Massachusetts installation must
be performed by a licensed plumber or gas tter.)
Note: A listed (and Commonwealth of Massachusetts
approved) 1/2 in. (13 mm) T-handle manual shut-off
valve and exible gas connector are connected to the
1/2 in. (13 mm) control valve inlet.
• If substituting for these components, please consult
local codes for compliance.
The appliance and its individual shutoff valve must be dis-
connected from the gas supply piping system during any
pressures in excess of 1/2 psi (3.5 kPa).
The appliance must be isolated from the gas supply piping
system by closing its individual manual shutoff valve during
any pressure testing of the gas supply piping system at test
pressures equal to or less than 1/2 psi (3.5 kPa).
WARNING
WARNING
• Incoming gas line should be piped to the 1/2 inch con-
nection on the manual shutoff valve.
Fire Risk
Explosion Risk
• Gas build-up during line purge may ignite.
• Purge should be performed by qualied
technician.
• Ensure adequate ventilation.
• Ensure there are no ignition sources such
as sparks or open ames.
• A small amount of air will be in the gas supply lines.
When rst lighting appliance it will take a short time
for air to purge from lines. Subsequent lighting of the
log set will not require such purging. Never allow the
ON/OFF valve to remain in the open position with-
out placing a burning match on top of the burner
FIRST.
CHECK FOR GAS LEAKS
Fire Risk
Explosion Risk
Asphyxiation Risk
• Check all ttings and connections.
• Do not use open ame.
• After the gas line installation is complete,
all connections must be tightened and
checked for leaks with a commercially
available, non-corrosive leak check so-
lution. Be sure to rinse off all leak check
solution following testing.
Fittings and connections may have loosened during
shipping and handling.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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D. High Altitude Installations
U.L. listed gas appliances are tested and approved with-
out requiring changes for elevations from 0 to 2000 ft in
the USA and Canada.
When installing this appliance at an elevation above 2000
ft, it may be necessary to decrease the input rating by
changing the existing burner orice to a smaller size. In-
put rate should be reduced by 4% for each 1000 ft above
a 2000 ft elevation in the U.S.A., or 10% for elevations
between 2000 and 4500 ft in Canada. If the heating value
of the gas has been reduced, these rules do not apply. To
identify the proper orice size, check with the local gas
utility.
If installing this appliance at an elevation above 4500 ft (in
Canada), check with local authorities.
E. LP Gas Supply
• The pressure regulator and hose assembly supplied
with LP models must be used. Replacement pressure
regulators and hose assemblies must be those speci-
ed in this manual.
• The LP gas supply cylinder used with LP models must
be constructed and marked in accordance with the
specications for LP gas cylinders of the U.S. Depart-
ment of Transportation (DOT).
• Cylinders must be stored outdoors in a well ventilated
area out of the reach of children. Disconnected cylin-
ders must have threaded valve plugs tightly installed
and must not be stored in a building, garage or any
other enclosed area.
• Storage of this appliance indoors is permissible only if it
has been disconnected from its fuel supply (natural gas
line or LP gas cylinder).
• The LP gas cylinder supply system must be arranged
for vapor withdrawal.
• The LP gas cylinder used must include a collar to pro-
tect the cylinder valve.
• When an LP model is not in use, the LP gas must be
turned off at the supply cylinder.
• The specic size and capacity of the cylinder(s) to be
used: 20 lb. or hard plumbed to propane tank.

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5Appliance Setup
A. Burner Assembly
All Models
• Check for damage. Do not use damaged components.
The hose assembly must be replaced prior to the ap-•
pliance being put into operation if there is evidence of
excessive abrasion or wear, or if the hose is damaged.
The replacement hose assembly specied by the man-
ufacturer.
The burner must be replaced prior to the appliance be-•
ing put into operation if it is evident that the burner is
damaged. The replacement burner assembly specied
by the manufacturer.
• Position the assembly in the desired location. This loca-
tion must be adjacent to the gas supply line. You must
have easy access to the gas valve control knob after it
is installed and connected to the gas supply because
the ON/OFF gas valve is used to turn the burner on and
off.
LP Gas Models
• Make sure the tank valve is turned completely off (clock-
wise).
• Ensure the tank valve has the proper external mating
threads (tank valve marked “USE WITH TYPE 1”).
• Inspect the hose shipped with the appliance for any
damage. Do not use if there is evidence of damage.
• Connect the end of the hose onto the ON/OFF gas
valve of the appliance. Make sure it is secured tightly.
• Connect the regulator assembly to the tank valve. Hand
tighten only (clockwise). Do not use a wrench to tighten!
Use of a wrench may damage the quick closing nut and
result in a hazardous condition.
• Position the hose out of pathways where people might
trip over it or in areas where the hose might be subject
to accidental damage.
• Open the tank valve fully (counterclockwise). Turn the
ON/ OFF valve slowly to the “ON” position. All connec-
tions must be tightened and checked for leaks with a
commercially available, non-corrosive leak check solu-
tion. Be sure to rinse off the solution when done leak
testing. If a leak is found, turn the tank valve off and do
not use the appliance until repairs can be made.
B. Glass Installation
Spread glass out evenly over burner area, use all glass
supplied for best affect.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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6Operating Instructions
A. Before Lighting Appliance
Before operating the appliance, have a qualied
technician:
• Inspect the burner. Remove or clean any debris that
may have fallen on the appliance. If a thorough clean-
ing is required, remove the glass material and wipe off
burner surface making sure all burner ports are free of
debris. If there is any evidence that the burner is dam-
aged, replace it with an approved replacement part.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks. Inspect all gas
supply lines. If there is evidence of excessive abrasion
wear, or any damage, replace those components with
approved replacement parts.
• Ensure that the ow of combustion and ventilation air is
not obstructed.
WARNING
Must run sparker prior to turning gas on.
LP (Propane)
Before lighting this appliance, ensure both the LP tank
valve and the manual shutoff valve are closed. Open the
LP tank valve rst, THEN the manual shutoff valve. This is
required due to built-in safety features of your LP tank.
Improper installation, adjustment, alteration service or
maintenance can cause injury or property damage. Re-
fer to the owner’s information manual provided with this
appliance. For assistance or additional information consult
a qualied installer, service agency or the gas supplier.
WARNING
WARNING
Children and adults should be alerted to the •
hazards of high surface temperatures and should
stay away to avoid burns or clothing ignition.
Young children should be carefully supervised •
when they are in the area of the appliance.
Clothing or other ammable materials should not •
be hung from the appliance, or placed on or near
the appliance.
Installation and repair should be done by a quali-•
ed service person. The appliance should be
inspected before use and at least annually by a
qualied service person. More frequent cleaning
may be required as necessary. It is imperative
that control compartment, burners and circulating
air passageways of the appliance be kept clean.
Fire Risk
Burn Risk
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot during
operation and cool down.
WARNING
Do NOT use this appliance if any part has been un-
der water. Immediately call a qualied service techni-
cian to inspect the appliance and to replace any part
of the control system and any gas control which has
been under water.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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B. Lighting the Appliance
FOR YOUR SAFETY, READ BEFORE LIGHTING
WARNING!
If you do not follow these instructions exactly, a re or explosion may
result causing property damage personal injury and/or loss of life.
A. This appliance must be lit manually. When lighting,
follow these instructions exactly.
B. Before lighting, smell all around the appliance
area for gas. Be sure to smell next to the base of
the appliance because some gas is heavier that air
and will settle on the oor.
TO TURN OFF GAS TO APPLIANCE
LIGHTING INSTRUCTIONS
WHAT TO DO IF YOU SMELL GAS:
Do not try to light any appliance.•
Do not touch any electric switch, do not use any •
phone in your building.
Immediately call your gas supplier from a neighbors •
phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the re •
department.
1. Stop! Read the safety information above.
2. Find the manual gas control valve.
3. Find automatic spark push button and depress it,
make sure you see the spark, if not, light with a
match place burning match in the middle of where
ports are present. Do not hold the match in your
hands.
4. For a natural gas appliance turn on the ON/OFF
valve slowly at the appliance. For an LP appliance
turn the valve on the LP tank counterclockwise all
the way and then turn on the ON/OFF valve slowly
at the appliance.
5. If the burner does not light before the match goes
out, immediately turn the gas valve to “OFF”.
6. Wait at least ve minutes to clear out any gas. Then
smell for gas, including the base of the appliance. If
you smell gas, STOP! Follow “B” in the safety infor-
mation above. If you do not smell gas, repeat Step 4.
For an LP appliance turn the ON/OFF valve to the “OFF” position at the •
appliance, and then with a Type I or II Connection turn the valve at the LP
cylinder clockwise to the “OFF” position when the appliance is not in use.
Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any other appliance.•
C. Use only your hand to turn the gas control knob or
valve. Never use tools. If the valve will not turn by
hand, don’t try to repair, it, call a qualied service
technician. Force or attempted repair may result in
a re or explosion.
D. Do not use the appliance if any part has been under
water. Immediately call a qualied service techni-
cian to inspect the appliance, and to replace any
part which has been underwater.
E. The gas pressure regulator provided with this ap-
pliance must be used. This regulator is set for an
outlet pressure of 3.5 inches water column.
Turn the ON/OFF valve to the “OFF” •
position at the appliance for a natural
gas appliance.

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C. After the Appliance is Lit
Initial Break-in Procedure
When you light the appliance, you may notice that it pro-
duces heat which may have an odor or smell. If you feel
this odor is excessive it may require the initial three to four
hour continuous burn on high followed by a second burn
up to 12 hours to fully drive off any odor from paint and
lubricants used in the manufacturing process.
WARNING
Fire Risk
High Temperatures
WARNING
Fire Risk
Keep combustible materials, gasoline
and other ammable vapors and liquids
clear of appliance.
• Do NOT store ammable materials in the vicinity
of the appliance.
• Do NOT use gasoline, lantern fuel, kerosene,
charcoal lighter uid or similar liquids in this appli-
ance.
Combustible materials may ignite.
Keep combustible household items away from ap-
pliance.
• Do NOT obstruct combustion and ventilation air.
• Do NOT place combustible items on top of or
near appliance.
• Keep furniture, draperies away from appliance.
Issue Solutions
Blue ames This is a result of normal operation and the ames will begin to yellow as
the log set is allowed to burn for 20 to 40 minutes.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and
cools down, similar to the sound produced by a furnace or heating duct.
This noise does not affect the operation or longevity of the appliance.
D. Frequently Asked Questions

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7Finishing
A decorative surround can be made from noncombustible
material (such as bricks, landscape blocks, rocks, etc.) or
three models of fabricated surrounds are available (see
Figures 7.1 through 7.3.
Figure 7.1 Sierra Surround
Figure 7.2 Chat Fire Granite Top Surround
Figure 7.3 San Juan Grey Surround
WARNING
Shock Risk
Fire Risk
Use ONLY optional accessories approved
for this appliance.
• Using non-listed accessories voids war-
ranty.
• Using non-listed accessories may result in
a safety hazard.
• Only Fire Stone Home Products approved
accessories may be used safely.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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8Converting to Natural Gas
Crystal Fire Natural Gas Conversion Kit (Part # 2006-330)
Step 1. Shut off gas supply at tank or source.
Step 2. Shut off gas valve at appliance.
Step 3. Remove shutter screw and slide off.
Step 4. Remove brass orice from ex line.
Step 5. Follow the above steps 3 and 4 in reverse order
with new natural gas orice. Set shutter opening to closed
position. No screen showing for Natural Gas.

The Outdoor Greatroom Company • Crystal Fire • Rev1
- 17 -
9Troubleshooting
With proper installation, operation and maintenance your Crystal Fire will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician.
Symptom Possible Causes Corrective Actions
1. Crystal Fire won’t
light.
A. No LP in tank. Check the LP (propane) tank. You may be out of
gas.
B. Plugged burner orice Check the burner orice for stoppage. Remove
stoppage.
2. Low ames or won’t
stay lit. A.
Manual shutoff valve open or not in-
stalled between LP tank and appli-
ance.
Close LP tank and manual shutoff valves. Open LP
tank valve rst, THEN the manual shutoff valve.

The Outdoor Greatroom Company • Crystal Fire • Rev1
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10 Maintaining and Servicing the Appliance
Although the frequency of appliance servicing and main-
tenance will depend on use and the type of installation, a
qualied service technician should perform an appliance
check-up annually.
WARNING
Risk of injury or property damage
Before servicing:
• Turn off utilities to appliance.
• Ensure appliance is completely cooled.
WARNING
Annual inspection by qualied technician
recommended.
Check:
• Obstructions of combustion and venti-
lation air.
• Condition of burner assembly.
• Burner ignition and operation.
• Burner air shutter adjustment.
• Gas connections and ttings.
Risk of:
• Fire
• Delayed ignition or explosion
• Exposure to combustion fumes
• Odors
Inspect Maintenance Tasks
Burner Assembly 1Remove tumbled glass and examine burner. Vacuum and wipe out as needed. Use cau-
tion when cleaning these areas.
2Inspect for warping and corrosion. Repair as necessary.
3Check the hose connecting the LP gas cylinder to ensure it is not damaged. Replace as
necessary.
4 Verify air shutter area is clean.
Burner ignition and
operation
1 Verify all gas connections are tight and leak-free.
2Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace
burner if necessary.
3 Inspect for ame problems.
4 Verify air shutter is clear of dust and debris.
5 Inspect orice for soot, dirt or corrosion.
6 Verify manifold and inlet pressures. Adjust regulator as required.
Gas Hose
with Regulator 1The gas hose with regulator supplied with the appliance must be used. The replace- ment must be those specied by the appliance manufacturer.
Maintenance and Service Tasks
Storage of an appliance indoors is permissible only if the
cylinder is disconnected and removed from the appli-
ance.

The Outdoor Greatroom Company • Crystal Fire • Rev1
- 19 -
11 Reference Materials
A. Service Parts List
# Description of Part Part Number Qty.
1 Burner Assembly SRV-BA-CF 1
2Flex Tube SRV-FT-CF 1
3 Orice - NG (#31) SRV-31-NGK 1
4 Orice - LP (#43) SRV-43-LP 1
5 Ball Valve (LP) SRV-BV-CF 1
6 On/Off Valve (NG) SRV-OO-CF 1
7 Electronic Piezo CF-Sparker 1
8 Gas Hose with Regulator SRV-Hose-CF 1
9 Ignition Electrode CF-Electrode 1
10 Replacement Glass for Crystal Fire CF20-Glass 1
11 CF20 Log Set CF20-Logs 1
Crystal Fire

The Outdoor Greatroom Company • Crystal Fire • Rev1
- 20 -
B. Limited One Year Warranty
The Outdoor Greatroom Company
Outdoor Products Limited One Year Warranty
The Outdoor Greatroom Company extends the following warranty for Outdoor Greatroom outdoor products
used in the United States of America or Canada. Dealers and employees of The Outdoor Greatroom Company
have no authority to make any warranty or authorize any remedies in addition to or inconsistent with the terms
of this warranty. This warranty gives you specic legal rights. You may also have other rights that vary from
state to state.
The Outdoor Greatroom Company warrants that this Outdoor Greatroom Outdoor Product (the “Product”) will
be free from defects in material and workmanship for a period of one year from its date of purchase. This war-
ranty is subject to the conditions, exclusions and limitations described below.
This warranty applies only to the original owner of the Product and is non-transferable. The Outdoor Greatroom
Company obligation under this warranty does not extend to damages resulting from (1) assembly, operation or
maintenance of the Product not in accordance with the Installation/Assembly Instructions, Operating Instruc-
tions and the Listing Agency Identication Label furnished with the Product; (2) installation or use which does
not comply with local building codes and ordinances; (3) shipping, improper handling, improper operation,
abuse, misuse, accident or unworkmanlike repairs; (4) use of fuels other than those specied in the Operating
Instructions; (5) Installation or use of components not supplied with the Product or any other components not
expressly authorized and approved in writing by The Outdoor Greatroom Company; and/or (6) modication of
the Product not expressly authorized and approved in writing by The Outdoor Greatroom Company. Any of the
circumstances described in the previous sentence voids this warranty. This warranty is void if the Product or
any component has been removed, repaired, or replaced before The Outdoor Greatroom Company has been
afforded a reasonable opportunity to inspect the Product.
This warranty is limited to the replacement or repair of defective components or workmanship and The Outdoor
Greatroom Company may fully discharge its obligations under this warranty by repairing or replacing, at its
discretion, the defective components. The Outdoor Greatroom Company will provide replacement parts at no
charge and will pay reasonable and necessary labor and freight costs related to replacing or repairing defective
components under this warranty. The maximum amount recoverable under this warranty is limited to the pur-
chase price of the Product and, if The Outdoor Greatroom Company is unable to provide replacement or repair
in an expedient and cost-effective manner, The Outdoor Greatroom Company may discharge all obligations
under this warranty by refunding the purchase price of the Product.
EXCEPT TO THE EXTENT PROVIDED BY LAW, THE OUTDOOR GREATROOM COMPANY MAKES NO
EXPRESS WARRANTIES OTHER THAN THE WARRANTY EXPRESSED HEREIN. THE DURATION OF ANY
IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY SPECIFIED ABOVE. IN NO
EVENT SHALL THE OUTDOOR GREATROOM COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSE-
QUENTIAL DAMAGES CAUSED BY DEFECTS IN THE PRODUCT. Some states do not allow limitations on
how long an implied warranty lasts, or do not allow exclusion or limitation of incidental or consequential dam-
ages, so these limitations may not apply to you.
To obtain service under this warranty, you must:
1. Send written notice of the claimed condition to: The Outdoor Greatroom Company, 12400 Portland Ave. So.,
Burnsville, MN, 55337.
2. Afrm that you are the original owner of the Product.
3. Provide The Outdoor Greatroom Company reasonable opportunity to investigate the claim, including rea-
sonable opportunity to inspect the Product prior to any repair or replacement work and before the Product or
any component of the Product has been removed.
4. Obtain The Outdoor Greatroom Company’s consent to any warranty work before the work is done.
© 2007 Fire Stone Home Products