Palm Treo 500 User manual

User Guide

Intellectual property notices
© 2007 Palm, Inc. All rights reserved. Trademark, copyright, patent,
and other intellectual property notices are set forth on page ii within
Quick Reference, which can be found in your smartphone package.
Disclaimer and limitation of liability
Palm Inc. and its suppliers assume no responsibility for any damage
or loss resulting from the use of this guide. Palm Inc. and its suppliers
assume no responsibility for any loss or claims by third parties that
may arise through the use of this software. Palm Inc. and its suppliers
assume no responsibility for any damage or loss caused by deletion
of data as a result of malfunction, dead battery, or repairs. Be sure to
make backup copies of all important data on other media to protect
against data loss.
Palm Take Back and Recycling Program
This symbol indicates that Palm products should be
recycled and not be disposed of in unsorted municipal
waste. Palm products should be sent to a facility that
properly recycles electrical and electronic equipment.
For information on environmental programs visit
palm com/environment
As part of Palm’s corporate commitment to be a good steward of the
environment, we strive to use environmentally friendly materials,
reduce waste, and develop the highest standards in electronics
recycling. Our recycling program keeps Palm handheld devices,
smartphones, and mobile companions out of landfills through
evaluation and disposition for reuse and recycling.
Palm customers may participate in the recycling program free of
charge. Visit palm.com/recycle or in the US call 877-869-7256 for
additional details and information about how you can help reduce
electronic waste.
v 1.1

CONTENTS iii
Contents
Chapter 1: Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your new smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
What’s in the box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
What do I need to get started? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Where to learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 2: Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Palm®Treo™500 smartphone overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Inserting the SIM card and battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Charging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making your first call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting up synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 3: Moving around on your Palm®Treo™500 smartphone . . . . . . . . . . . . . . . 27
Navigating around the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Opening and closing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using your Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 4: Your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Turning your Palm®Treo™500 smartphone on/off . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Making calls from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Other ways of making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
What can I do during a call? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Working with called numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Creating speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

CONTENTS
iv
Using a phone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Customizing phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the SIM toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
What are all those icons? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Chapter 5: Synchronizing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Synchronization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
How do I synchronize? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
What can I synchronize? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Setting up your computer for synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Synchronizing using the sync cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Setting up wireless synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Other ways to synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Setting synchronization options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Chapter 6: Your email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Setting up email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Sending and receiving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Working with email messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Working with meeting invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Sending email messages from within another application . . . . . . . . . . . . . . . . . . . . 126
Chapter 7: Your text and multimedia messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Sending and receiving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Customizing your message settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using Windows Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Chapter 8: Your connections to the web and wireless devices . . . . . . . . . . . . . . . . . 145
Browsing the web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using Google Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

CONTENTS v
Connecting to devices with Bluetooth®wireless technology . . . . . . . . . . . . . . . . . . 153
Using your device as a wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Chapter 9: Your photos, videos, and music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Synchronizing your media files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Pictures & Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Windows Media Player Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Chapter 10: Your personal information organizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Voice Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Chapter 11: Your Microsoft®Office and other document tools . . . . . . . . . . . . . . . . . . 199
Synchronizing your Microsoft Office files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Word Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
PowerPoint Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Excel Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
PDF Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Chapter 12: Your application and info management tools . . . . . . . . . . . . . . . . . . . . . . 219
Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Installing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Sharing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Beaming information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Using expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

CONTENTS
vi
Chapter 13: Your personal settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Home screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
System sound settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Display and appearance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Locking your smartphone and info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Connection settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Chapter 14: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Transferring info from another device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Reinstalling the desktop software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Resetting your smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Synchronization: Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Synchronization: Desktop sync software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Synchronization: Exchange ActiveSync (wireless synchronization) . . . . . . . . . . . . . 278
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Bluetooth®wireless technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Making room on your smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Voice quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Important safety and legal information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

CONTENTS vii
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

CONTENTS
viii

9
CHAPTER
1
Welcome
Congratulations on the purchase of your Palm®Tr e o ™500
smartphone!
Benefits
•Make and receive phone calls
•Manage your contacts, calendar,
and task list
•Receive and send corporate and
personal email messages
•Browse the web
•Use a Bluetooth®headset (sold
separately) for hands-free
operation

In this chapter
Your new smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
What’s in the box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
What do I need to get started? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Where to learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

WELCOME
YOUR NEW SMARTPHONE 11
1
CHAPTER
Your new
smartphone
In one compact and indispensable device—
your new Palm®Tr e o ™500 smartphone—
you now have all of the following:
•An advanced wireless smartphone
•A Windows Mobile®organizer with
portable expansion capability (microSD
cards sold separately)
•High-speed data with GPRS and UMTS
(3G) support
•A 2-megapixel digital camera
•Support for numerous mobile email
solutions
•Text and multimedia messaging
•Windows Media®Player Mobile
•Microsoft®Office Viewer applications
NOTE If you want to use your phone to
make calls and to send and receive text
messages, you need a service contract
with your wireless service provider. If you
also want to browse the web and send and
receive email, you need not only a service
contract but also a data service plan from
your wireless service provider. You may
also need a specific data service plan to
send and receive multimedia messages.
Data speeds vary based on network
availability and capacity.
What’s in the box?
All of the following items should be in the
smartphone box:
Hardware
•Treo 500 smartphone
•Rechargeable battery (1200 mAh)
•AC charger (with international adapters
in some smartphone packages)
•USB sync cable
•Stereo headset
Documentation and software
•Read This First setup poster
•Treo 500 Smartphone Quick Reference
TIP LOOK HERE: Don’t miss the helpful tips
and cross-references given in these boxes.

WELCOME
WHAT DO I NEED TO GET STARTED?
12
1
CHAPTER
•Windows Mobile Getting Started CD,
which includes links to the following:
•Desktop synchronization software
download (ActiveSync®desktop
software for Windows XP, Windows
Mobile Device Center for Windows
Vista)
•Microsoft®Office Outlook®software
download
•User Guide (this guide)
•Palm warranty
•End User License Agreement
What do I need to
get started?
As you work through the instructions in this
guide, you need all the items that came in
the smartphone box (see What’s in the
box?), as well as the following:
•An activated wireless account using a
SIM card from your wireless service
provider
•A location with wireless coverage for
your smartphone
•An electrical outlet
•The computer with which you want to
synchronize your personal information
Where to learn more
Websites
Support from Palm and online forums:
go.palm.com/treo500/.
Registration
To obtain discounts on software and
accessories, faster technical support,
updates, and special promotions:
palm.com/register. Registration is free.
Customer service from your wireless
service provider
For questions about your mobile account or
features.

WELCOME
WHERE TO LEARN MORE 13
1
CHAPTER
Corporate network support/your IT
administrator
If you are having problems synchronizing
information on a corporate network.

WELCOME
WHERE TO LEARN MORE
14
1
CHAPTER

15
CHAPTER
2
Setting up
You’re about to discover the many things about your
smartphone that will help you better manage your life and have
fun, too.
As you become more familiar with your smartphone, you’ll
want to personalize the settings and add applications to make it
uniquely yours. But first, follow these few easy steps to set up
your smartphone and get it running.
Benefits
•Know where your smartphone
controls are located
•Start using your smartphone right
away
Benefits
•Know where your smartphone
controls are located
•Start using your smartphone right
away

In this chapter
Palm®Tr e o ™500 smartphone overview . . . . . . . . . . . . . . . . . . . . . . 17
Inserting the SIM card and battery. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Charging the battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making your first call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting up synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

SETTING UP
PALM®TREO™500 SMARTPHONE OVERVIEW 17
2
CHAPTER
Palm®Tr eo ™500 smartphone overview
Front view
Indicator light (visible
when smartphone is
charging)
Earpiece
Lanyard
connector
5-way navigator
with Center button
End
MiniUSB connector
(for synchronization
and charging)
2.5mm headset jack
Home
Phone/Send
Side button
Back
Volume
Left softkey
Right softkey
Microphone

SETTING UP
PALM®TREO™500 SMARTPHONE OVERVIEW
18
2
CHAPTER
Back view
TIP Be careful not to scratch or crush your
smartphone screen. Do not store it in a place
where other items might damage it.
DID YOU KNOW ? Pressing and holding the Side
button opens Internet Explorer Mobile (see
Browsing the web).
TIP To connect a lanyard (sold separately),
remove the battery door, connect the lanyard,
and then replace the battery door.
Battery door
Camera lens SpeakerMicroSD expansion
card tray (located
inside battery
compartment,
beneath battery)
SIM card slot
(located inside
battery
compartment,
beneath battery)
Smartphone
contacts (located
on side of battery
compartment)
Battery
Battery contacts

SETTING UP
INSERTING THE SIM CARD AND BATTERY 19
2
CHAPTER
IMPORTANT The smartphone speaker
includes a large magnet, so be sure not to
store your smartphone near credit cards or
other items that could be demagnetized.
To p v i e w
Inserting the SIM
card and battery
Your SIM card contains account
information such as your phone number
and voicemail access number. To use your
smartphone’s phone, email, or web
features, you need to insert a SIM card. If a
SIM card is not included in your
smartphone box, your wireless service
provider will provide you with one.
1Holding your smartphone screen side
down, use two or more fingers to press
firmly against the battery door while
pulling downward to release it, and then
slide the door off the back of your
smartphone.
TIP Your smartphone has a blue plastic film
covering the screen and the camera lens.
Remove the film before using your
smartphone.
Power
TIP If you don’t have a SIM card, contact your
wireless service provider.

SETTING UP
INSERTING THE SIM CARD AND BATTERY
20
2
CHAPTER
2If the battery is installed, remove it.
Slide your finger under the left side of
the battery and lift up to remove it.
3With the metal contacts facing the
battery compartment, slide the SIM
card into the cutout in the lower-left
corner of the compartment until you
feel the card click into place. Align the
notches to make sure you have the card
oriented correctly.
4Align the metal contacts on the battery
with the contacts inside the battery
compartment, insert the battery into the
compartment at a 45-degree angle and
press it into place. Make sure the gold
battery contacts are aligned exactly with
the gold smartphone contacts.
5Slide the battery door back into place.
6Press and hold Power until the
Palm®logo appears.
7If your SIM card is not already activated,
follow the activation steps provided by
Notch
TIP If your smartphone does not turn on after
you insert the battery, you need to connect it
to the AC charger to charge it (see Charging
the battery). If it still doesn’t turn on, perform a
soft reset (see Performing a soft reset).
Battery
contacts
Smartphone
contacts