PaloAlto Networks PA-500 User manual

PA-500 
Hardware Reference Guide

Contact Information
http://www.paloaltonetworks.com/contact/contact/
About this Guide
This guide describes the PA-500 firewall hardware, provides instructions on installing the hardware,
describes how to perform maintenance procedures, and provides product specifications. This guide is
intended for system administrators responsible for installing and maintaining the PA-500 firewall.
All PA-500 devices run PAN-OS, a purpose-built operating system with extensive functionality. For
additional information, refer to the following resources:
•For information on the additional capabilities and for instructions on configuring the features on
the firewall, refer to https://www.paloaltonetworks.com/documentation.
•For access to the knowledge base, complete documentation set, discussion forums, and videos,
refer to https://live.paloaltonetworks.com.
•For contacting support, for information on the support programs, or to manage your account or
devices, refer to https://support.paloaltonetworks.com.
•For the latest release notes, go to the software downloads page at 
https://support.paloaltonetworks.com/Updates/SoftwareUpdates.
To provide feedback on the documentation, please write to us at:
[e-mail].
Palo Alto Networks, Inc.
www.paloaltonetworks.com 
© 2007–2016 Palo Alto Networks, Inc. Palo Alto Networks is a registered trademark of Palo Alto Networks. A list of
our trademarks can be found at http://www.paloaltonetworks.com/company/trademarks.html . All other marks
mentioned herein may be trademarks of their respective companies.
Revision Date: February 29, 2016

Palo Alto Networks Table of Contents • 3
February 29, 2016 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 1 
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2 
Installing the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Tamper Proof Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Equipment Rack Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting Cables to the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 3 
Maintaining the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cautions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hardware Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hardware Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Interpreting the Device LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Interpreting the Port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 4 
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Interface Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 5 
Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
VCCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Table of Contents

4• Table of Contents Palo Alto Networks
BSMI EMC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Palo Alto Networks Overview • 5
February 29, 2016 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 1 
Overview
This chapter describes the front and back panels of the PA-500 firewall. For more information,
refer to the following topics:
•“Front Panel” in the next section
•“Back Panel” on page 7

Front Panel
6• Overview Palo Alto Networks
Front Panel
Figure 1 shows the front panel of the PA-500 firewall.
Figure 1. Front Panel
Table 1 describes the front panel features.
Table 1. Front Panel Features
Item Description
Ethernet ports 8 RJ-45 10/100/1000 ports for network traffic.
Management port 1 RJ-45 port to access the device management interfaces through an
Ethernet interface.
Console port 1 RJ-45 port for connecting a serial console.
USB port 1 USB port for future use.
LED dashboard 6 LEDs indicating system status. Refer to “Interpreting the Device
LEDs” on page 14 for LED definitions.
LEDs
Ethernet
ports
USB
port
Management
port
Console
port

Palo Alto Networks Overview • 7
Back Panel
Back Panel
Figure 2 shows the back panel of the PA-500 and Table 2 describes the back panel features.
Figure 2. Back Panel
Table 2. Back Panel Features
Item Description
Fans Two fans for cooling the device.
Power inlet AC power inlet for powering the device.
AC power
Inlet Fans

Back Panel
8• Overview Palo Alto Networks

Palo Alto Networks Installing the Hardware • 9
February 29, 2016 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 2 
Installing the Hardware
This chapter describes how to install the PA-500. For more information, refer to the following
topics:
•“Tamper Proof Statement” on page 9
•“Before You Begin” in the next section
•“Equipment Rack Installation” on page 10
•“Connecting Cables to the Device” on page 11
•“Connecting Power” on page 11
Tamper Proof Statement
To ensure that products purchased from Palo Alto Networks have not been tampered with
during shipping, verify the following upon receipt of each product:
•The tracking number provided to you electronically when ordering the product matches
the tracking number that is physically labeled on the box or crate.
•The integrity of the tamper-proof tape used to seal the box or crate has not been
compromised.
•The warranty seals on the device itself do not show evidence of tampering.
Before You Begin
•Have a Phillips head screwdriver available.
•Verify that the intended location has adequate air circulation and meets the temperature
requirements. Refer “Environmental Specifications” on page 18.
•Unpack the device.
•Verify that power is not connected to the firewall.

Equipment Rack Installation
10 • Installing the Hardware Palo Alto Networks
•Allow clear space on the sides and back of the firewall.
Equipment Rack Installation
Figure 3 shows how rack mounting brackets are attached to the PA-500. You can attach the
brackets using the holes at the front of the unit.
Figure 3. Attaching Rack Mounting Brackets
The following safety guidelines apply to rack installation:
•Elevated ambient operating temperature—If the PA-500 is installed in a closed or multi-
unit rack assembly, the ambient operating temperature of the rack environment may be
greater than the ambient room temperature. Verify that the ambient temperature of the
rack assembly meets the maximum rated ambient temperature requirements listed in
“Environmental Specifications” on page 18.
•Reduced air flow—Ensure that the airflow required for safe device operation is not
compromised by the rack installation.
•Mechanical loading—Ensure that the rack-mounted device does not cause hazardous
conditions due to uneven mechanical loading.
•Circuit overloading—Ensure that the circuit that supplies power to the device is
sufficiently rated to avoid circuit overloading or excess load on supply wiring. Refer to
“Electrical Specifications” on page 18.
•Reliable earthing—Maintain reliable earthing of rack mounted equipment. Pay special
attention to supply connections other than direct connections to the branch circuit (such
as use of power strips).

Palo Alto Networks Installing the Hardware • 11
Connecting Cables to the Device
To install the PA-500 in a grounded 19-inch rack:
1. Screw the rack mounting brackets onto the front of the unit using a Phillips head
screwdriver.
2. Lift the device and position it in the rack.
3. Align the mounting holes on the attached rack mounting brackets with holes in the rack
rail. Make sure that rack rail holes are selected so that the PA-500 is level.
4. Insert mounting screws into the aligned holes. Tighten with a Phillips screwdriver.
Connecting Cables to the Device
Figure 4 shows the PA-500 cable connections. Refer to Table 1 for descriptions of the front
panel interfaces.
Figure 4. Cable Connections for the PA-500
Connecting Power
To power the PA-500:
1. Attach a power cable to the device (Figure 2) .
2. Plug the cable into a grounded wall outlet.
Console
Management
Network

Connecting Power
12 • Installing the Hardware Palo Alto Networks

Palo Alto Networks Maintaining the Hardware • 13
February 29, 2016 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 3 
Maintaining the Hardware
This chapter provides maintenance information for the PA-500 hardware. For more
information, refer to the following topics:
•“Cautions and Warnings” in the next section
•“Interpreting the Device LEDs” on page 14
•“Interpreting the Port LEDs” on page 15
Cautions and Warnings
This section describes the cautions and warnings that you must be familiar with before
working with the hardware:
•“Hardware Cautions” on page 13
•“Hardware Warnings” on page 13
Hardware Cautions
•Disconnect the power cord before servicing the PA-500.
•Shielded Ethernet interface cables should be used to ensure agency compliance with
electromagnetic emissions (EMC). Connecting a PoE enabled port to the firewall is not
recommended because the system does not support the PoE operating mode.
•To prevent damage from electrical surges, use a Uninterruptible Power Supply (UPS) and
implement the facilities lightning protection requirements outlined in the National Fire
Protection Association (NFPA) 780: Standard for the Installation of Lightning Protection
Systems (or similar effective measures per local regulations).
Hardware Warnings
•Risk of explosion if the battery is replaced with an incorrect type. Dispose of used
batteries in accordance with government regulations.

Interpreting the Device LEDs
14 • Maintaining the Hardware Palo Alto Networks
•Removal of equipment top cover is to be performed only by trained service person(s). The
only exception is to perform a memory upgrade as described in the PA-500 memory
upgrade procedures located on the platforms page.
Interpreting the Device LEDs
Figure 5 shows the LEDs on the front panel of the PA-500.
Figure 5. Front Panel LEDs
Table 3 describes the LED functions and states.
Table 3. LED Functions and States
Interface State Description
POWER Green The device is powered.
Off Power is off.
STATUS Green The device is operating normally.
Yellow The device is booting up.
FANS Green All fans are operating normally.
Red One or more fans have failed.
HA Green This device is the current active device.
Yellow This device is the current passive device.
Off High availability is not enabled on this device.
ALARM Red There is a hardware failure, which may include power supply
detected but not working, fan failure, HA failover, or temperature
above high temperature threshold.
Off The device is operating normally.
TEMP Green The temperature is normal.
Yellow The temperature is outside the normal tolerance.

Palo Alto Networks Maintaining the Hardware • 15
Interpreting the Port LEDs
Interpreting the Port LEDs
Each Ethernet port on the PA-500 has two LEDs. Table 4 describes the LEDs.
Table 4. Port LEDs
LED Description
Left Shows green if there is a network link.
Right Blinks if there is network activity.

Interpreting the Port LEDs
16 • Maintaining the Hardware Palo Alto Networks

Palo Alto Networks Specifications • 17
February 29, 2016 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 4 
Specifications
This chapter provides specifications for the PA-500. For more information, refer to the
following topics:
•“Physical Specifications” in the next section
•“Interface Specifications” on page 18
•“Electrical Specifications” on page 18
•“Environmental Specifications” on page 18
Physical Specifications
Table 5 lists the physical specifications for the PA-500.
Table 5. Physical Specifications
Specification Description
Height 1.75 inches (1 RU)
Depth 10 inches
Width 17 inches
Mounting Standard 19-inch rack
Fans Two fans

Interface Specifications
18 • Specifications Palo Alto Networks
Interface Specifications
Table 6 describes the interfaces for the PA-500.
Electrical Specifications
Table 7 lists the electrical specifications for the PA-500.
Environmental Specifications
Table 8 lists the environmental specifications for the PA-500.
Table 6. Interface Specifications
Specification Description
Ethernet ports 8 RJ-45 10/100/1000 ports for network traffic.
Management port 1 RJ-45 port to access the device management interfaces through an
Ethernet interface.
Console port 1 RJ-45 port for connecting a serial console. Use these settings:
• Data rate: 9600
• Data bits: 8
• Parity: none
• Stop bits: 1
• Flow control: none
USB port One USB port for future use.
Table 7. Electrical Specifications
Specification Description
Input frequency 50-60 Hz
Average/maximum power consumption 40W/75W
AC voltage 100-240 VAC
Table 8. Environmental Specifications
Specification Description
Operating temperature range 0° to 50° C
Storage temperature range -20° to 70° C
System air flow Side to back

Palo Alto Networks Compliance Statements • 19
February 29, 2016 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 5 
Compliance Statements
This section lists the hardware compliance statements for the following:
•“VCCI” in the next section
•“BSMI EMC Statement” on page 19
VCCI
This section provides the compliance statement for the Voluntary Control Council for
Interference by Information Technology Equipment (VCCI), which governs radio frequency
emissions in Japan.
The following information is in accordance to VCCI Class A requirements:
Translation: This is a Class A product. In a domestic environment this product may cause
radio interference, in which case the user may be required to take corrective actions.
BSMI EMC Statement
User warning: This is a Class A product, when used in a residential environment it may cause
radio interference. In this case, the user will be required to take adequate measures.
Manufacturer: Flextronics International
Country of Origin: Made in the USA with parts of domestic and foreign origin.
Input Frequency: 50-60 Hertz (Hz)
Input Voltage (AC): 100 to 240 Volts

BSMI EMC Statement
20 • Compliance Statements Palo Alto Networks
BSMI EMC 聲明
警告使用者 :
這是甲類的資訊產品 ,在居住的環境中使用時 ,可能會造成射頻干擾 ,
在這種情況下 ,使用者會被要求採取某些適當的對策
製造商：偉創力國際
原產地：美國 /部份零組件產地為美國及其它國家。
輸入頻率：50-60 赫茲（Hz）
輸入電壓（AC）：100 〜240 伏特