Panasonic VL1700 Owner's manual

Feature Manual
Video Intercom System — Control Box
Model No. VL-VN1700
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 10" before using this product.
PNMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/intercom/vn1900

Introduction
About this Feature Manual
This Feature Manual is designed to serve as an overall feature reference for the Panasonic Video Intercom
System Control Box.
This manual explains what the Control Box can do, and how to obtain the most out of its many features and
facilities.
The Structure of this Manual
This manual contains the following sections:
Section 1, For Your Safety
Provides details about safety precautions for preventing personal injury and/or damage to property.
Section 2, Call Handling Features
Provides details about the call handling features.
Section 3, Unified Messaging System
Provides details about the features of the Unified Messaging system.
Section 4, System Configuration and Administration Features
Provides details about the system configuration and administration features.
Section 5, Appendix
Provides tables listing capacity of system resources.
Functional Limitation
Depending on the Control Box's software version, some features may not function. For details about which
versions support these features, consult your dealer.
References Found in the Feature Manual
Installation Manual References
The required installation instruction titles described in the Installation Manual are noted for your
reference.
PC Programming Manual References
The PC Programming titles and parameters described in the PC Programming Manual are noted for
your reference.
Feature Manual References
The related feature titles described in this Feature Manual are noted for your reference.
Operating Manual References
The operation required to implement the feature described in the Operating Manual is noted for your
reference.
Abbreviations
There are many abbreviations used in this manual (e.g., "SIP", for Session Initiation Protocol). Please
refer to the list in the next section for the meaning of each abbreviation.
About the other manuals
Along with this Feature Manual, the following manuals are available to help you install, and use the Control
Box:
Installation Manual
Provides instructions for installing the hardware and maintenance of the Control Box.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
Introduction
2 Feature Manual

Operating Manual
Provides operating instructions for end users using SIP phones.
Other Information
Trademarks
•All trademarks identified herein are the property of their respective owners.
Note
•The contents of this manual apply to a certain software version, as indicated on the cover of this
manual. To confirm the software version, refer to "How do I confirm the software version of the Control
Box?" in 2.3 Frequently Asked Questions (FAQ) of the PC Programming Manual.
•Some optional hardware, software, and features are not available in some countries/areas, or for
some models. Please consult your certified Panasonic dealer for more information.
•Product specifications are subject to change without notice.
•In this manual, the suffix of each model number (e.g., VL-VN1700BX) is omitted unless necessary.
Introduction
Feature Manual 3

Introduction
4 Feature Manual

List of Abbreviations
C
COS
Class of Service
D
DHCP
Dynamic Host Configuration Protocol
DND
Do Not Disturb
F
FWD
Call Forwarding
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
L
LED
Light Emitting Diode
N
NTP
Network Time Protocol
P
P2P
Peer-to-Peer
PIN
Personal Identification Number
PING
Packet Internet Groper
S
SIP
Session Initiation Protocol
SMDR
Station Message Detail Recording
U
UM
Unified Messaging
V
VoIP
Voice over Internet Protocol
List of Abbreviations
Feature Manual 5

List of Abbreviations
6 Feature Manual

Table of Contents
1 For Your Safety ....................................................................................... 9
1.1 For Your Safety .............................................................................................................. 10
1.1.1 For Your Safety ............................................................................................................. 10
2 Call Handling Features ......................................................................... 11
2.1 Incoming Call Features ................................................................................................. 12
2.1.1 Internal Call Features ................................................................................................... 12
2.2 Receiving Group Features ............................................................................................ 13
2.2.1 Incoming Call Distribution Group .................................................................................. 13
2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ............................................ 14
2.3.1 Call Forwarding (FWD) ................................................................................................. 14
2.3.2 Do Not Disturb (DND) ................................................................................................... 14
2.4 Making Call Features .................................................................................................... 16
2.4.1 Intercom Call ................................................................................................................ 16
2.5 Transferring Features ................................................................................................... 17
2.5.1 Call Transfer ................................................................................................................. 17
2.6 Administrative Information Features ........................................................................... 18
2.6.1 Record Log Features .................................................................................................... 18
2.6.1.1 Station Message Detail Recording (SMDR) .............................................................. 18
2.6.1.2 Syslog Record Management ..................................................................................... 19
2.7 User Container ............................................................................................................... 21
2.7.1 User Container ............................................................................................................. 21
2.7.1.1 User Container Configuration .................................................................................... 21
2.7.1.2 Editing User Settings ................................................................................................. 22
2.7.2 Call Control Feature ..................................................................................................... 22
2.7.2.1 Main Device/Device Common ................................................................................... 22
2.7.2.2 Sub Device ................................................................................................................ 23
2.7.2.3 UM (Mailbox) ............................................................................................................. 23
3 Unified Messaging System .................................................................. 25
3.1 Unified Messaging System Administration ................................................................ 26
3.1.1 Unified Messaging System Overview ........................................................................... 26
3.1.2 System Administration .................................................................................................. 27
3.1.2.1 System Security ......................................................................................................... 27
3.2 System and Subscriber Features ................................................................................ 28
3.2.1 System Features .......................................................................................................... 28
3.2.1.1 Broadcasting Messages ............................................................................................ 28
3.2.1.2 Class of Service (COS) .............................................................................................. 28
3.2.1.3 Hospitality Mode ........................................................................................................ 28
3.2.1.4 Message Waiting Notification—E-mail Device ........................................................... 29
3.2.1.5 Message Waiting Notification—Lamp ........................................................................ 29
3.2.1.6 System Prompts ........................................................................................................ 29
3.2.2 Subscriber Features ..................................................................................................... 29
3.2.2.1 Automatic Login ......................................................................................................... 30
3.2.2.2 Autoplay New Message ............................................................................................. 30
3.2.2.3 Forwarding to a Mailbox ............................................................................................ 30
3.2.2.4 Mailbox ...................................................................................................................... 30
3.2.2.5 Mailbox Capacity Warning ......................................................................................... 31
3.2.2.6 Web Programming ..................................................................................................... 31
4 System Configuration and Administration Features ........................ 33
4.1 System Configuration—System ................................................................................... 34
Table of Contents
Feature Manual 7

4.1.1 Group ............................................................................................................................ 34
4.2 System Configuration—Extensions ............................................................................ 35
4.2.1 SIP (Session Initiation Protocol) Extension .................................................................. 35
4.2.2 Peer-to-Peer (P2P) Connection .................................................................................... 35
4.3 E-mail Notification Features ......................................................................................... 36
4.3.1 E-mail Notification for Extension Users ........................................................................ 36
4.3.2 E-mail Notification of System-level Events ................................................................... 36
4.4 System Data Control ..................................................................................................... 38
4.4.1 PC Programming .......................................................................................................... 38
4.4.2 DSP Resource Usage .................................................................................................. 38
4.4.3 Automatic Time Adjustment .......................................................................................... 40
4.4.4 Dynamic Host Configuration Protocol (DHCP) Server ................................................. 40
4.4.5 Flexible Numbering ....................................................................................................... 41
4.4.6 Floating Extension ........................................................................................................ 41
4.4.7 Software Upgrading ...................................................................................................... 42
4.5 Fault Recovery/Diagnostics ......................................................................................... 43
4.5.1 Power Failure Restart ................................................................................................... 43
4.5.2 Dynamic Host Configuration Protocol (DHCP) Assignment ......................................... 43
4.5.3 PING Confirmation ....................................................................................................... 43
4.5.4 System Monitoring ........................................................................................................ 44
5 Appendix ............................................................................................... 45
5.1 Capacity of System Resources .................................................................................... 46
Table of Contents
8 Feature Manual

Section 1
For Your Safety
Feature Manual 9

1.1 For Your Safety
1.1.1 For Your Safety
Description
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
CAUTION
This notice means that misuse could result in
injury or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
CAUTION
•To the Administrator regarding account passwords
1. To avoid unauthorised access and possible abuse of the Control Box, keep the passwords secret, and
be aware of the importance of the passwords, and the possible dangers if they become known to
others.
2. The Control Box has no passwords set initially. For security, select a secure password as soon as the
Control Box is installed at the site.
3. Change the passwords periodically.
4. It is strongly recommended that passwords of 10 numbers or characters be used for maximum
protection against unauthorised access.
1.1 For Your Safety
10 Feature Manual

Section 2
Call Handling Features
Feature Manual 11

2.1 Incoming Call Features
2.1.1 Internal Call Features
Description
The following types of internal calls are available:
Feature Description & Reference
Intercom Call A call from one extension to another.
→ 2.4.1 Intercom Call
[Available Destinations]
Destination Availability
Wired Extension ü
Incoming Call Distribution Group ü
UM Group ü
2.1 Incoming Call Features
12 Feature Manual

2.2 Receiving Group Features
2.2.1 Incoming Call Distribution Group
Description
An incoming call distribution group is a group of extensions programmed through system programming.
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
is assigned a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to all the member extensions in
the group simultaneously.
Rings immediately simultaneously.
Extn.
A
Extn.
B
Extn.
C
Conditions
•One extension can belong to multiple incoming call distribution groups.
•If a second call arrives while a call is ringing, the second call will be put in a queue. After the first call is
answered, the second call will ring at the other extensions in the ICD group.
PC Programming Manual References
11.1.1 Control Box Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
11.1.1.1 Control Box Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—
Member List
Feature Manual References
4.4.6 Floating Extension
5.1 Capacity of System Resources
2.2 Receiving Group Features
Feature Manual 13

2.3 Call Forwarding (FWD)/Do Not Disturb (DND)
Features
2.3.1 Call Forwarding (FWD)
Description
Extensions can forward their calls to preset destinations. There are several different types of forwarding, and
the circumstances under which the calls are forwarded for each type differ as follows:
Type Circumstance
All Calls Any time
Busy When the extension user’s line is busy.
No Answer When the extension user does not answer within a
preprogrammed time.
Busy/No Answer When the extension user’s line is busy or the user does not
answer within a preprogrammed time.
[Available Destinations]
Destination Availability
Wired Extension ü
Incoming Call Distribution Group ü
UM Group ü
Conditions
[General]
•Message Waiting
While calls are forwarded, Message Waiting information is not forwarded. Message Waiting information is
indicated at the originally called extension. (→ 3.2.1.5 Message Waiting Notification—Lamp)
[No Answer and Busy/No Answer]
•No Answer Time
The number of seconds before a call is forwarded is programmable for each extension.
PC Programming Manual References
8.1.1 Users—User Container—Add User/Edit User—Telephony Feature
17.1.2 My Portal—Telephony
Operating Manual References
1.4.1 Forwarding Calls
2.3.2 Do Not Disturb (DND)
Description
Incoming calls to an extension where DND is enabled will be rejected.
2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
14 Feature Manual

PC Programming Manual References
8.1.1 Users—User Container—Add User/Edit User—Telephony Feature
17.1.2 My Portal—Telephony
Operating Manual References
3.1.1 User Programming
2.3.2 Do Not Disturb (DND)
Feature Manual 15

2.4 Making Call Features
2.4.1 Intercom Call
Description
An extension user can call another extension user.
Conditions
•Extension Number/Name Assignment
Extension numbers and names are assigned to all extensions.
PC Programming Manual References
8.1.1 Users—User Container—Add User/Edit User
→ Extension Number
→ Display Name
Operating Manual References
1.2 Making Calls
2.4 Making Call Features
16 Feature Manual

2.5 Transferring Features
2.5.1 Call Transfer
Description
An extension user can transfer a call to another extension.
[Available destination]
Destination Availability
Wired Extension ü
Incoming Call Distribution Group ü
UM Group ü
2.5 Transferring Features
Feature Manual 17

2.6 Administrative Information Features
2.6.1 Record Log Features
2.6.1.1 Station Message Detail Recording (SMDR)
Description
Automatically records detailed information for each extension.
1. SMDR Output Port
The following output methods can be selected through system programming:
→ 12.1 Control Box Configuration—[11-1] Maintenance—Main—SMDR—SMDR Format—Port
Output Method Description
Telnet compatible terminal emulator SMDR information is sent to a Telnet compatible terminal
emulator via LAN.
2. SMDR Output Data
The following data will be recorded and sent to the SMDR output port:
a. Intercom call information (outgoing)
b. Control Box error log
Memory for SMDR: A specified number of call records can be stored in the Control Box. If more calls
are originated or received, the oldest record is overwritten by the newest one.
3. SMDR Format Type and Contents
The following is an example of the output format.
(1) (2) (3) (4)
Time
(7)
05:29PM
06:23PM
06:36PM
06:42PM
07:17PM
Date
(8 digits)
01/09/17
01/09/17
01/09/17
01/09/17
01/09/17
Dial Number
(25)
EXT1460
EXT1234
EXT1253
EXT1741
EXT1812
Ext
(5)
1126
1812
1460
1253
1253
[Explanation]
The following table explains the SMDR contents which are based on the numbers in the previous
pattern examples. For the programmable items, refer to the following [Programmable Items].
Number in
the Pattern Item Description
(1) Date Shows the date of the call.
(2) Time Shows the end time of a call as Hour/Minute/AM or PM.
(3) Ext
(Extension)
Shows the extension number of a user container or optional
device, floating extension number, etc., which was engaged in
the call.
(4) Dial Number [Outgoing Intercom Call]
Shows "EXT" followed by the dialled extension number.
2.6 Administrative Information Features
18 Feature Manual

[Programmable Items]
Item Description
Outgoing intercom call Controls whether the outgoing intercom calls are recorded.
→ 12.1 Control Box Configuration—[11-1] Maintenance—Main
—SMDR—Print Information—Intercom Call
Date order The date order is changeable: month/day/year, day/month/year,
year/month/day, year/day/month.
→ 12.1 Control Box Configuration—[11-1] Maintenance—Main
—SMDR—SMDR Format—Date Format
Time format Controls whether time is displayed in 12-hour or 24-hour format.
→ 12.1 Control Box Configuration—[11-1] Maintenance—Main
—SMDR—SMDR Format—Time Format (12H / 24H)
Conditions
[General]
•SMDR data is not deleted even if the Control Box is reset.
•SMDR data from a user is not deleted even if the user is deleted.
If the user is deleted while some SMDR data has not been output, the SMDR data may be output as
SMDR data for a new user added later.
•If the Control Box is reset during a conversation, the call will not be recorded on SMDR.
[Output to a Telnet compatible Terminal Emulator]
•In order to activate a connection to a terminal emulator, the IP address of the mother board, port number,
user ID ("SMDR"), and password must be entered.
•If a terminal emulator user incorrectly enters the user ID or password 3 times consecutively, an alarm will
be sent and connection will not be possible for 10 minutes.
•Through system programming, it is possible to assign the Control Box port number and password.
•The terminal emulator application must be running constantly. If the application is terminated, call records
that occur after the termination will be recorded in the Control Box's memory. However, if the number of
call records exceeds the Control Box's capacity, older records will be deleted. Also, when the application
restarts or is reconnected, duplicated call records may be output.
[Using SMDR with applications]
SMDR data can also be monitored by applications. For more information, see your application’s
documentation.
PC Programming Manual References
12.1 Control Box Configuration—[11-1] Maintenance—Main
Feature Manual References
5.1 Capacity of System Resources
2.6.1.2 Syslog Record Management
Description
By connecting the Control Box to a Syslog server over a LAN, it is possible to output local alarm information
(major alarms/minor alarms) to an external PC.
2.6.1 Record Log Features
Feature Manual 19

Conditions
•To be able to use this feature, through system programming, it is required to enable this feature and
register the IP address of the Syslog server.
PC Programming Manual References
7.2.2 Utility—Log—Syslog
16.3.1 Network Service—[3-2] Client Feature—Syslog
2.6.1 Record Log Features
20 Feature Manual