Panasonic KX-TGP550 User manual

Above is the image if a Panasonic KX-TGP500,
these Do NOT have an attached Corded Base
Handset. Note the KX-TGP500 will be missing
the option to configure a Base Handset.
Above is the image if a Panasonic KX-TGP550,
these DO have a Base Corded Handset
attached, and will allow for the Base
Handset to have a separate Line configured
to it.
Panasonic KX-TGP500 and KX-TGP550:
(Even though the Base supports up to 6 Handsets, these are ONLY able to support 3 Simultaneous calls)
How to Configure Panasonic KX-TGP500 and KX-TGP550:
ConnectyouPanasonicKX-TGP5XXtothepowerandnetworkusingtheLANportontheBase.Youwillthen needto
locatethe“ALL”buttonontheBase.OnceLocatedyouwillwanttoregisteryourHandsetstothebase following the
belowinstructions:
1. Press the “ALL”button on Base and hold for 4 Seconds
2. Afterhearthebeepyouwillpressthe“OK”softkeyonhandset(Somefirmwareormodelsmayrequirea PIN this
will be 0000)
3. After the handset completes its registration to the base it will beep
4. The Base status light should turn Green andthe handset should show the Date/Time (May not be correct)
To De-Register Handsets use the following steps:
1. Press Menu
2. Select InitialSettings
3. Select Registration
4. SelectDeregistrationand enter the3 digitcodethat appears onthe screen, thenPress OK
5. Now you will be able to Select the Handset to Deregister
6. When prompted to Erase, Select Yes
7. Ifsuccessfully deregistered you willsee,“PressALLonbase4sec. ThenpressOK”
8. Repeat these steps as needed for each handset.

To begin configuring your Panasonic KX-TGP5XX for use on Voice Services network, you will need to enable the graphical user
interface. For this, do the following:
1. Press the Menu on Base
2. Select IP Service
3. Select Network Setting
4. Select Embedded Web
5. Toggle to“ON”
6. Select the “Save”Softkey
To locate the IP and access the Web Interface the following:
1. Press the Menu on Base
2. Select IP Service
3. Select NetworkSetting
4. Select IP address
5. Write down and enter the IP address listed into a web browser
6. Log in using the credentials admin/adminpass
You will then be presented with a screen that looks like this:
**** First thing we will want to do is Reset the Base and make sure to Deregister any extra handsets. Make sure you
only have as many handset Registered as physically have on site.
To Reset the Base this is done under the Maintenance Tab > Reset to Defaults
*** NOTE: If the Phone came from another provider, that provider may have to factory default the phone.

Instead of logging in with admin/adminpass you will need to reboot the phone and turn on the web in the
handset again and login using super user login customerserviceid/cspass.
You will get a “403 Forbidden error” if you just log out and try to log back with these credentials. It is important to
reboot and enable the web UI again.
1. Click maintenance
2. Reset toDefaults
3. Reset to FactoryDefaults

Now update and configure the Time Adjust Settings, the Time Zone setting will be dependent on your region. You
will enter the NTP Server Address = pool.ntp.org (Match all other settings with that of the picture below based on
your time zone )
After you login,you will needto navigatetotheVoIPTabPage.There will be differentLinesto choosefromon the
left side of the page. Start with the “SipSettings-Line1”,and will need to enter in the SIP configuration information
for your AnyPhone (Unsupported) device on this page.
These setting can be found within Hostpilot @ https://exchange.intermedia.net/aspx/Login.aspx
Click HERE to open the article that shows how to obtain SIP configuration information for a line key.

*** Note: All ports will be 5060 accept the Source Port which will be 5xxx (xxx is equal to the ext #)
*** Make sure all the fields in orange are completed (Each Line should have its own configuration):

*** Note: The SIP Source Port will be 5xxx, the xxx will be the Ext number in this case Ext 102.

*** If you MISS or DO NOT complete all fields in Orange it will cause one way audio or inbound and/or outbound call
failure issues.
This is a Critical step and needs to be followed closely.
After you haveit looking like this, click the Save button. The device will then attempt to register. If registration was
successful, you should see a red “Complete”across the top:
Now your device is registered! However, there is a little more configuration that needs to be completed. Still under the
VoIP Tab, click the “VoIP Settings” and update the Min and Max RTP ports:

Still under the VoIP Tab, click the “Line 1” and update the CODEC and DTMF Settings (Repeat as needed for
each Line):

Almost there! Next, go to the “Telephone” Tab. Depending on which lines you want to ring which Handset and/or Base
Handset you will make the following changes.
*** NOTE: Only KX-TGP550 will have a Base Handset option meaning unlike the Panasonic 500 the Panasonic
550 has a CORDED handset attached to it which will need its own DID and line configuration.
*** Note: Even though you will be able to select multiple lines per handset or Base Handset this is not a supported
service or feature with Intermedia at this time. You want to have the handset and “Line No” match in both the top and
bottom. Also, note the default dial out drop down is set to the correct “Line No” for the handset associated to that line.
*** If you do not see Base in your above image this just means your model does not have a Base Corded handset and
can ignore changing Lines or Defaults for the Base (Handset) field. The only model that will have Base Handset as an
option is Panasonic KX-TGP550 which has a Corded Handset built in to the Base.

The final step is to configure your voicemail number, which is the phone’s direct number. Go to the Telephone Tab,
and make the changes in the boxes below.
It will look like this but with the number that is currently assigned to your phone:
You MUST now restart the Base, using the Web Interface.

Once the Base completes the restart, make sure to verify the VoIP Status under the Status Tab > VoIP Status.
*** If the lines do not show “Registered” you may have to Reset the Base and start over. If it is showing “Registering”
this indicates information was saved or incorrectly entered and is preventing the phone from registering. You will likely
have to “Reset to Defaults”, because just updating setting is known to not fix the issue.

To Reset the Base this is done under the Maintenance Tab > Reset to Defaults
Now you are good to go!
Contact technical support if you need to obtain the list of ports and IPs which have to be allowed on your
gateway/firewall.