Mitel MIVOICE OFFICE 250 User manual

MITEL 5330e IP PHONE QUICK REFERENCE GUIDE
Document Part Number 835.3290-1, October 2015
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MiVOICE OFFICE 250
This guide provides information for frequently used features. For more information about these and other features, refer to the user
guide. For voice mail information, refer to the voice mail user guide for your system.
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5
6
7
14
8
No. Name Description
Handset The handset is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree
Mode, you do not need to use the handset.
Programmable
Buttons Provide 33 self-labeling, programmable buttons.
Display Provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and
identifying callers.
Ring/Message
Indicator Flashes or stays lit to indicate call, message, and feature activity.
Feature Buttons Provide quick access to commonly used features. See “Feature Buttons” on page 2 for descriptions.
Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using
features that require text input.
Navigation Buttons Use the navigation buttons to page through Display screens.
External Speaker Provides audio for handsfree calls and background music.
1
2
3
4
Indicator Signals Description
Rapidly flashing You have an incoming call.
Slowly flashing You have a waiting message or callback message.
On You are on a call or using a feature.
Off Your IP phone is idle.
5
6
7
8

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QUICK REFERENCE GUIDE
Mitel 5330e Quick Reference Guide (MiVoice Office 250)
Feature Buttons
Feature buttons provide quick access to commonly used
features. See the following table for descriptions.
Commonly Used Feature Codes
Most of the following feature codes work when your IP
phone is idle. However, if you are on an active call or if the
IP phone is off-hook, you may need to press
(Special) to activate the feature before you enter the
feature code.
If you make a mistake when entering numbers or characters,
you can press (Hold) to move the cursor to the left and
delete the characters entered, or you can press *to cancel
the feature.
Contact your system administrator for more information
about system features.
Button Action
(Up)
(Down) Provides volume control. Scrolls through feature options.
(Speaker) Activates Handsfree Mode.
Activates features.
(Mute) Mutes the microphone during a
call.
(Applications) Activates the Applications menu to
use the conference unit or cordless
devices, program various phone
settings, and enable Clean Mode.
(Special) Activates features while on a call.
The (Special) button does not
cancel features. To cancel
features, press the Star button (*).
(Redial) Calls the last external number
dialed. You cannot redial internal
numbers.
(Hold) Places the current call on hold.
Left/Backspace when entering
dialpad characters.
(Transfer) Transfers the current call.
Right/Forward when entering
dialpad characters.
(Message) Allows you to view station
messages.
Toggles between Alpha Mode and
Numeric Mode.
Feature Code
ACD Agent – Log In/Out 328
Automatic IC Call Access – On/Off 361
Automatic Trunk Call Access – On/Off 360
Background Music – On/Off 313
Call Forward – All Calls 355
Call Logging 333
Conference 5
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb – On/Off 372
Dynamic Extension Express – On/Off 364
Dynamic Extension Express Handoff 388
Handsfree – On/Off 319
Headset – On/Off 317
Hold – Individual 336
Hold – System 335
Hot Desk On/Off 348
Hunt Group – Remove/Replace 324
Message – Cancel Left Message 366
Message – Delete Message 368
Message – Leave Message 367
Message – View Messages Menu 365
Microphone Mute – On/Off 314
Page Receive – On/Off 325
Program Buttons 397
Program Station Passcode 392
Programmable Buttons – Default 395
Queue (Callback) Request 6
Record-A-Call 385
Reverse Transfer (Call Pick-Up) 4
Ring Tone Selection 398
Station Speed Dial 382
Station Speed Dial – Programming 383
Switch Keymap 399
System Forward – On/Off 354
System Speed Dial 381
View Button Assignments 396

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Mitel 5330e Quick Reference Guide (MiVoice Office 250)
Answering Calls
Lift the handset, or press (Speaker) to answer a
call while using a headset or to answer a call in
Handsfree Mode.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even
if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial the extension
number. If you enter incorrect digits, you can press
(Hold) to move the cursor backward, deleting
the last digits entered. If you are using Handsfree
Mode, listen for the double tone, and then begin to
speak.
Placing External Calls
Press the Outgoing button, an unlit Call button, or
enter the Outgoing Call access code (8is the default
code), and then dial the number.
Redialing External Numbers
With or without the handset lifted, press the
(Redial). The system automatically selects a
line and dials the number.
Transferring Calls to Other Extensions
1. While on the call, press (Transfer), and then
enter the extension number.
2. Do one of the following:
 Wait for an answer, announce the call, and then
hang up. If the extension is unavailable, press
the flashing IC or Call button to return to the
caller.
 Hang up to transfer the call and disconnect the
call from your IP phone.
Forwarding Calls
1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.
2. Enter the extension number, or press the Outgoing
button or enter the Outgoing Call access code (8is
the default code), and then dial the telephone
number.
Placing Ad Hoc Conference Calls
1. While on the first call, press the Conf button to place
the call on hold. CALL NEXT PARTY TO CNF
appears.
2. Place a call to the next conference party. For external
calls, press the Outgoing button or enter the
Outgoing Call access code (8is the default code),
and then dial the number.
3. After the party answers, announce the conference,
and then press the Conf button to place the call on
hold. If necessary, repeat this step to add the
remaining conference party.
4. Press the Conf button again to start the conference.
CNF IN PROGRESS appears.
Viewing and Responding to Messages
1. With the handset on-hook, press (Message).
Messages are displayed as first in/first out. If there is
more than one message, you can repeatedly press
(Message) to scroll through the messages.
2. When the desired message is displayed, press #, or
lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you press
[Message], you automatically place a call to the
party or message center who left the message.)
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:
 Press (Up) or (Down) to scroll through
the messages.
 Enter the two-digit number for the DND
message.
2. If applicable,enter the additional text for the DND
description.
3. Press (Speaker), or lift and replace the handset.
Placing a Page Announcement
1. Press 7.
2. Enter the page-zone number (0to 9).
3. After the tone, make your announcement, and then
hang up.