Panasonic KX-NT400 User manual

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IP Proprietary Telephon
Model No. KX-NT40
0
Model No. KX-NT400
IP Proprietary Telephone
Operating Instructions
Thank you for purchasing an IP Proprietary Telephone (IP-PT).
Please read this manual carefully before using this product and save this manual for future use.
For more details, please refer to the manuals of the PBX.
In this manual, the suffix of each model number is omitted unless necessary.
SD Logo is
a trademark.

Introduction
2 Operating instructions
Introduction
Feature Highlights
Colour LCD Touch Screen
The large, colour LCD touch screen provides a simple interface for operating the KX-NT400. Using the
included stylus pen, you can interact directly with controls on the screen.
Intuitive Graphical Interface
Common telephone operations such as transferring calls, establishing conferences, and checking messages
can be performed simply by tapping buttons on the screen. The graphical interface also provides an intuitive
interface for contact management and call logs. With the chat feature, you can establish a text chat session
with another KX-NT400 user or a Communication Assistant user.
Call handling
Call logs
Contacts
Chat

Introduction
Operating instructions 3
Network Camera Integration
The KX-NT400 can display video feeds from Panasonic Network Cameras (e.g., KX-HCM/BB-HCM/BL-C
series). You can register up to 20 cameras. If a registered camera is connected to a doorphone, whenever
you make a call to or receive a call from that doorphone, the video feed is automatically displayed on the KX-
NT400. In addition, you can register camera information with a contact, and view the camera’s video feed
when talking to the contact.
Web Browser
You can view intranet Web pages on the KX-NT400 via the built-in Web browser. This can be useful for
accessing resources such as company news or an employee directory. You can also make calls directly from
a intranet Web page that contains links to telephone numbers.
Data Import and Export to SD Memory Card
The KX-NT400 contains an SD memory card slot so that you can back up the KX-NT400’s data to an SD
memory card. You can back up information such as your personal contacts, chat log, and settings. If you
switch phones or data is lost from the KX-NT400, you can recover your data from the SD memory card.

Introduction
4 Operating instructions
System Diagram
The figure below illustrates an example network setup using the KX-NT400.
APanasonic KX-NCP Series PBX
BLAN
CPanasonic Network Camera
DVoice Processing System
EPanasonic KX-NT400
FDoorphone and Door Opener
GPC
1
2
3
4
6
5

Introduction
Operating instructions 5
Other Information
Included Documentation
Operating Instructions (this document)
Describes how to connect, use, programme, and maintain the unit.
Note
• Certain products and features described in this document may not be available in your country or
area. Consult a certified Panasonic dealer for more information.
Trademarks
• The Bluetooth®word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
• SD and the SD logo are trademarks.
• All other trademarks identified herein are the property of their respective owners.
MPEG-4 Visual Licence
• This product is licensed under the MPEG-4 Visual patent portfolio licence for the personal and non-
commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 Visual Standard
("MPEG-4 Video") and/or (ii) decoding MPEG-4 Video that was encoded by a consumer engaged in a
personal and non-commercial activity and/or was obtained from a video provider licensed by MPEG LA to
provide MPEG-4 Video. No licence is granted or shall be implied for any other use. Additional information
including that relating to promotional, internal, and commercial uses and licensing may be obtained from
MPEG LA, LLC. See http://www.mpegla.com.
Fugue Licence
• This unit uses the “Fugue” flash file system by Kyoto Software Research Corporation. Fugue © 1999 -
2008 Kyoto Software Research, Inc. All rights reserved. You may not modify, decompile, disassemble, or
reverse engineer the software.
Firmware Notice
• The firmware of the KX-NT400 is protected by copyright laws and international treaty provisions, and all
other applicable laws. It can not be reverse engineered, decompiled, or disassembled.
For Future Reference
Record the information in the space below for future reference.
Note
• The serial number of this product may be found on the label affixed to the side of the unit. You should
note the serial number of this unit in the space provided and retain this manual as a permanent record
of your purchase to aid in identification in the event of theft.

Introduction
6 Operating instructions
• The contents and design of the software are subject to change without notice.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.

For Your Safety
Operating instructions 7
For Your Safety
To reduce the risk of injury, loss of life, electric shock,
fire, malfunction, and damage to equipment or
property, always observe the following safety
precautions.
Explanation of symbols
The following symbols are used to classify and
describe the level of hazard and injury caused when
the denotation is disregarded and improper use is
performed.
The following symbols are used to classify and
describe the type of instructions to be observed.
General Safety
Installation
Denotes a potential hazard that could result in
serious injury or death.
Denotes a hazard that could result in minor
injury or damage to the unit or other
equipment.
This symbol is used to alert users to a specific
operating procedure that must not be
performed.
This symbol is used to alert users to a specific
operating procedure that must be followed in
order to operate the unit safely.
WARNING
CAUTION
Do not disassemble this unit. Dangerous
electrical shock could result. The unit must
only be disassembled and repaired by
qualified service technicians.
Never attempt to insert wires, pins, etc. into
the vents or other holes of this unit.
To prevent possible fire or electric shock, do
not expose this unit to rain or moisture.
If damage to the unit exposes any internal
parts, immediately disconnect the cable or
cord. If the power is supplied from the
network to the IP-PT [Power-over-Ethernet],
disconnect the Ethernet cable. Otherwise,
disconnect the AC adaptor cord. Then return
this unit to a service centre.
This handset earpiece is magnetised and
may retain small ferrous objects.
The user of excessive sound volume through
earphone, headphones, or headsets may
cause hearing loss.
Disconnect this unit from power outlet/the
Ethernet cable if it emits smoke, an abnormal
smell, or makes unusual noise. These
conditions can cause fire or electric shock.
Confirm that smoke has stopped and contact
an authorised service centre.
Do not use this unit near water, for example,
near a bathtub, washbowl or sink. Damp
basements should also be avoided.
The unit should only be connected to a
power supply of the type described in the
Operating Instructions or as shown on the
label on the unit.
WARNING

For Your Safety
8 Operating instructions
Placement
Notice
• If the unit does not operate properly,
disconnect the AC adaptor cord and LAN cable
and then connect again.
• If you are having problems making calls,
disconnect the Ethernet cable and connect a
known working IP-PT. If the known working IP-
PT operates properly, have the defective IP-PT
repaired by an authorised Panasonic factory
service centre. If the known working IP-PT
does not operate properly, check the PBX and
the Ethernet cable.
• Under power failure conditions, the IP-PT may
not operate. Please ensure that a separate
telephone, not dependent on local power, is
available for use in remote sites in case of
emergency.
• Keep the unit away from heating appliances
and devices that generate electrical noise,
such as fluorescent lamps, motors and
televisions. These noise sources can interfere
with the performance of the unit. It also should
not be placed in rooms where the temperature
is less than 5 °C (41 °F) or greater than 40 °C
(104 °F).
• If an error message is shown on the unit’s
display, consult the network administrator.
• Use only the correct Panasonic handset.
Care should be taken so that objects do not
fall onto, and liquids are not spilled into, the
unit. Do not subject this unit to excessive
smoke, dust, moisture, mechanical vibration,
shock, or direct sunlight.
Do not place heavy objects on top of this
unit.
Place this unit on a flat surface.
Do not press or rub the LCD touch screen
with too much force. A light touch is enough
for the LCD touch screen to respond.
Wipe the unit with a soft cloth. Do not clean
the unit with abrasive powders or with
chemical agents such as benzene or thinner.
The SD memory card and the handset hook
pose a choking hazard. Keep the SD
memory card and the handset hook out of
reach of children.
When left unused for a long period of time,
the optional AC adaptor should be
unplugged from the AC outlet, if you are
using Power-over-Ethernet, disconnect the
Ethernet cable.
CAUTION

For Your Safety
Operating instructions 9
Data Security
We recommend observing the security precautions
described in this section, in order to prevent the
following:
– loss, disclosure, falsification, or theft of user
information
– unauthorised use of the unit
– interference or suspension of use caused by an
unauthorised party
We can not be responsible for damages resulting
from the misuse of this product.
Note
• This unit can store your private/confidential
information. To protect your privacy/
confidentiality, we recommend that you delete
the information such as contact lists or call log
from the memory before you dispose, transfer
or return the product. Please keep a copy of all
important data (such as contact lists) in case
the machine malfunctions and data can not be
recovered. User information is defined as the
following:
– Contact lists entry names, phone numbers,
and IP addresses
– Call logs
Preventing Data Loss
• Use a personal computer to make periodic
backups of recordings stored on the SD memory
card.
• Keep a separate record of all information stored in
the Contact lists.
Preventing Data Disclosure
• Do not leave the unit or SD memory card in a
location where it can be accessed or removed
without authorisation.
• Store backups in a secure location.
• Do not store sensitive personal information in the
unit.
• In the following situations, make a record of
information stored in the contact lists, initialise the
unit (see “Data Maintenance” on page 175), and
remove the SD memory card from the unit.
– Before disposing of the unit
– Before handing the unit over to a third party
– Before having the unit serviced
• Make sure the unit is serviced by only a certified
technician.
Preventing Data Disclosure Over the
Network
• To ensure the security of private conversations,
only connect the unit to a secure network.
• To prevent unauthorised access, only connect the
unit to a network that is properly managed.
• Make sure all personal computers are connected to
the unit employ up-to-date security measures.
For Bluetooth Headset
Users
Medical:
Consult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from external
RF (radio frequency) energy (the product operates in
the frequency range of 2.4000 GHz to 2.4835 GHz and
the power output is 2.5 mW [max.]). Do not use the
product in health care facilities if any regulations
posted in the area instruct you not to do so. Hospitals
or health care facilities may be using equipment that
could be sensitive to external RF energy.

Additional Information
10 Operating instructions
Additional Information
For Users in Australia and the
United Kingdom
For Users in the United Kingdom
• This unit is designed to be installed under
controlled conditions of ambient temperature and a
relative humidity.
• Avoid installing the unit in damp or humid
environments, such as bathrooms or swimming
pools.
• 999 and 112 can be dialled on the product after
accessing the outside line for the purpose of
making outgoing calls to the BT emergency (999)
and (112) services.
For Users in New Zealand
• This equipment shall not be set to make automatic
calls to the Telecom '111' Emergency Service.
• The grant of a Telepermit for any item of terminal
equipment indicates only that Telecom has
accepted that the item complies with minimum
conditions for connection to its network. It indicates
no endorsement of the product by Telecom, nor
does it provide any sort of warranty. Above all, it
provides no assurance that any item will work
correctly in all respects with another item of
Telepermitted equipment of a different make or
model, nor does it imply that any product is
compatible with all of Telecom's network services.
• This unit is capable of being used
in conjunction with hearing aids
fitted with inductive coil pick-ups.
The handset should be held as for
normal conversation. For
operation, the hearing aid should
be set to its "T" position or as
directed in the operating
instructions for the hearing aid.
• This unit is designed to aid the visually
handicapped to locate dial keys and buttons.

Additional Information
Operating instructions 11
For Users in Russia and Ukraine

Additional Information
12 Operating instructions
This product is intended to be connected to a
Panasonic PBX only.
Panasonic Communications Co., Ltd. declares that this
equipment is in compliance with the essential
requirements and other relevant provisions of Radio &
Telecommunications Terminal Equipment (R&TTE)
Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic
products described in this manual are available for
download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Information for Users on Collection
and Disposal of Old Equipment and
used Batteries
1731 These symbols on the products, packaging,
and/or accompanying documents mean
that used electrical and electronic products
and batteries should not be mixed with
general household waste.
For proper treatment, recovery and
recycling of old products and used
batteries, please take them to applicable
collection points, in accordance with your
national legislation and the Directives 2002/
96/EC and 2006/66/EC.
By disposing of these products and
batteries correctly, you will help to save
valuable resources and prevent any
potential negative effects on human health
and the environment which could otherwise
arise from inappropriate waste handling.
For more information about collection and
recycling of old products and batteries,
please contact your local municipality, your
waste disposal service or the point of sale
where you purchased the items.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
For business users in the European
Union
If you wish to discard electrical and
electronic equipment, please contact your
dealer or supplier for further information.
Information on disposal in other
countries outside the European Union
These symbols are only valid in the
European Union. If you wish to discard
these items, please contact your local
authorities or dealer and ask for the correct
method of disposal.
Note for the battery symbol (bottom two
symbol examples):
This symbol might be used in combination
with a chemical symbol. In this case it
complies with the requirement set by the
Directive for the chemical involved.

Table of Contents
Operating instructions 13
Table of Contents
Before Operating the Telephone.................................................................17
Accessory Information ................................................................................................... 17
Location of Controls ....................................................................................................... 18
Preparation ...................................................................................................................... 23
Basic Operations............................................................................................................. 25
Going off- and on-hook................................................................................................... 25
Adjusting the Volume...................................................................................................... 25
Basic Screen Operations................................................................................................ 26
Entering Text .................................................................................................................. 27
Basic Feature Operation..............................................................................29
Making Calls ....................................................................................................................29
Making a Call.................................................................................................................. 29
Making a Call from the Contact List................................................................................ 29
Redialling by Using Call Logs......................................................................................... 31
Redialling the Last Number You Dialled (Last Number Redial)...................................... 31
One-touch Dialling .......................................................................................................... 32
Receiving Calls................................................................................................................ 32
Receiving a Call.............................................................................................................. 32
Receiving a Second Call (Answering Call Waiting) ........................................................ 33
Redirecting Calls ............................................................................................................ 33
During a Conversation.................................................................................................... 34
Holding a Call ................................................................................................................. 34
Talking to Two Parties Alternately (Call Splitting)........................................................... 35
Transferring a Call (Call Transfer) .................................................................................. 35
Mute................................................................................................................................ 36
Recording Calls (Two-way Recording) ........................................................................... 36
Conference Call (Multiple Party Conversation) ............................................................ 37
Making a Conference Call .............................................................................................. 37
Adding an Incoming Call to a Conference ...................................................................... 37
Removing a Participant from the Conference................................................................. 37
Leaving a Conference (Unattended Conference)........................................................... 38
Ending a Conference Call............................................................................................... 38
Locking Operations (Application Lock) ........................................................................ 39
Checking Messages ........................................................................................................ 39
Checking New Messages ............................................................................................... 39
Accessing Voice Mail...................................................................................................... 40
Checking Missed Calls ................................................................................................... 40
Advanced Feature Operation ......................................................................41
Browser ............................................................................................................................ 41
Selecting a URL to Access ............................................................................................. 41
Going Back to Your Homepage...................................................................................... 41
Making Calls from the Browser....................................................................................... 41
Chat .................................................................................................................................. 42
Making a Call to a Chat Participant ................................................................................ 43
Network Camera .............................................................................................................. 43
Selecting Cameras to View ............................................................................................ 44

Table of Contents
14 Operating instructions
Zooming In and Out ........................................................................................................44
Adjusting the Angle of the Camera .................................................................................44
Opening Doors ................................................................................................................45
Full-Screen Mode............................................................................................................45
Other Feature Operations ........................................................................... 46
Presence Status Setting..................................................................................................46
Call Forwarding/Do Not Disturb .....................................................................................46
When the Dialled Line is Busy or There is No Answer.................................................47
Sending a Call Waiting Notification (Call Waiting) ..........................................................48
Leaving a Message Waiting Indication............................................................................48
Leaving a Voice Message ...............................................................................................48
Reserving a Busy Line (Automatic Callback Busy) .........................................................48
Joining an Existing Conversation (Executive Busy Override) .........................................48
If a Host PBX is Connected.............................................................................................48
Accessing External Services (External Feature Access [EFA]) ......................................48
Feature Number List .................................................................................... 50
PBX Feature List ..............................................................................................................50
Screens & Soft Buttons............................................................................... 68
Screens & Soft Buttons ...................................................................................................68
HOME Screen .................................................................................................................68
Contacts Screen..............................................................................................................72
Calls Screen....................................................................................................................78
Call Log Screen...............................................................................................................85
Camera Screen ...............................................................................................................87
Chat Screen ....................................................................................................................89
Portal Screen ..................................................................................................................91
Feature Key Screen ........................................................................................................ 93
Options Screen ...............................................................................................................95
Customising the Telephone........................................................................ 96
Contact List ......................................................................................................................96
Adding a New Contact ....................................................................................................96
Adding a Contact from a Call Log ...................................................................................96
Adding Contacts from the PBX .......................................................................................97
Editing a Contact.............................................................................................................97
Deleting a Contact...........................................................................................................97
Details for Contacts.........................................................................................................97
User Options ..................................................................................................................101
Password Settings ........................................................................................................ 101
Display Settings ............................................................................................................ 101
Dial Number Settings ....................................................................................................102
Language Settings ........................................................................................................103
Directory List Select Settings ........................................................................................103
IP Camera Settings .......................................................................................................104
IP Camera Select Settings ............................................................................................105
Portal Settings............................................................................................................... 106
Presence Settings .........................................................................................................107
Administrator Settings ..................................................................................................109

Table of Contents
Operating instructions 15
LDAP Server Settings................................................................................................... 109
Dial Modification Settings ............................................................................................. 110
PT Programming ........................................................................................................... 112
Customising the Flexible Buttons ............................................................................... 122
Entering Characters...................................................................................................... 136
Installation and Settings............................................................................139
Connections................................................................................................................... 139
Operation Board Angle Adjustment ............................................................................ 142
Locking the Handset ..................................................................................................... 144
Bluetooth Headset Connections.................................................................................. 146
Installation ....................................................................................................................146
Bluetooth Headset Operation ....................................................................................... 148
Setting Up the KX-NT400 .............................................................................................. 151
Accessing the Start-up Settings ................................................................................... 151
IP Address Settings ...................................................................................................... 152
IP Port Settings............................................................................................................. 153
Quality of Service (QoS) Settings ................................................................................. 155
Language Settings........................................................................................................ 156
Setting Initialise ............................................................................................................ 157
Upgrading the Firmware ............................................................................................... 157
Maintenance ................................................................................................................. 159
Firmware Version ......................................................................................................... 160
Error Log.......................................................................................................................160
Appendix.....................................................................................................161
Specifications ................................................................................................................ 161
Programming Items....................................................................................................... 162
User Options................................................................................................................. 162
Administrator Options ................................................................................................... 167
Firmware Version Up.................................................................................................... 171
SD Memory Cards ......................................................................................................... 172
Important Information ................................................................................................... 172
Compatible SD Memory Cards..................................................................................... 172
Inserting and Removing SD Memory Cards ................................................................. 172
Write Protection (LOCK)............................................................................................... 172
Formatting SD Memory Cards...................................................................................... 173
Data Maintenance.......................................................................................................... 174
Backing Up the Data (Exporting Settings) .................................................................... 175
Restoring the Data (Importing Settings) ....................................................................... 175
Deleting All Personal Contacts ..................................................................................... 175
Deleting All Call Logs ................................................................................................... 175
Deleting the Chat Log................................................................................................... 175
Initialising the KX-NT400 .............................................................................................. 176
Restarting the KX-NT400 .............................................................................................. 176
Cleaning the KX-NT400................................................................................................. 177
Troubleshooting ............................................................................................................ 178
Error Log.......................................................................................................................178
Troubleshooting............................................................................................................ 178
General Use............................................................................................................... 179
Making and Receiving Calls ...................................................................................... 179

Table of Contents
16 Operating instructions
Sound Quality.............................................................................................................180
SD Memory Cards ......................................................................................................181
Contact List ................................................................................................................181
PT-Programming ........................................................................................................181
Bluetooth Headsets ....................................................................................................182
Index............................................................................................................ 183

Before Operating the Telephone
Operating instructions 17
Before Operating the Telephone
Before Operating the Telephone
Accessory Information
Included Accessories
Optional Accessories
Accessory Information
Handset (1) Handset Cord (1) Stylus Pen (1)
AC Adaptor Bluetooth® Module Headset
KX-A420 (PSLP1662) KX-NT307 (PSLP1528) KX-TCA89

Before Operating the Telephone
18 Operating instructions
Location o f Controls
Front View
Note
The KX-NT400’s appearance varies by country or area.
KX-NT400NE
KX-NT400RU
Location of Controls
A
D
E
H
G
B
F
I
C
A
E
H
G
B
F
I
D
C

Before Operating the Telephone
Operating instructions 19
ALCD (Liquid Crystal Display)
BMessage/Ringer Lamp
When you receive an intercom call, the lamp flashes green, and on an outside call, the lamp flashes red.
When someone has left you a message, the lamp stays on red.
CSP-PHONE (Speakerphone)
Used for performing hands-free operations. When the SP-PHONE is used, the Lamp next to the SP-
PHONE button turns red.
DHOLD
Used to place a call on hold.
ETRANSFER
Used to transfer a call to another party.
FCANCEL
Used to cancel the selected item.
GMIC
Used for hands free conversation.
HNavigator Key
Used to adjust the volume or select desired items.
IENTER
Used to assign the selected item.

Before Operating the Telephone
20 Operating instructions
Right Side View
ASide Cover
BSD Memory Card Slot
Used to insert a SD memory card. SD memory cards are used to backup and restore personal settings
and data. For details, see "SD Memory Cards (Page 173)".
CUSB Port
Used to connect a USB keyboard.
AC
B