Panasonic KX-TVM50 Operating instructions

Please read this manual carefully before using this product and save this manual for future use.
KX-TVM50/KX-TVM200:Version 1.0
Voice Processing System
Programming Guide
Thank you for purchasing a Panasonic Voice Processing System.
KX-TVM50
Model KX-TVM200

2 Programming Guide
Introduction
About this Programming Guide
This Programming Guide is designed to serve as an overall reference for programming the Panasonic
Voice Processing System using KX-TVM Maintenance Console. It explains how to use KX-TVM
Maintenance Console, and obtain the most out of system administration. The Programming Guide is
divided into the following sections:
Section 1, Programming Instructions
Describes how to install, start, and operate KX-TVM Maintenance Console.
Section 2, KX-TVM Maintenance Console Operating Instructions
Describes in detail each parameter that can be programmed using KX-TVM Maintenance Console.
Glossary
An alphabetical listing of features, terms, and abbreviations, as well as their definitions.
Index An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Programming Guide
Installation Manual References
The Voice Processing System Installation Manual provides instructions detailing the installation and
maintenance of the VPS. Relevant sections from the Installation Manual are listed throughout the
Programming Guide for your reference.
Feature Guide References
The Voice Processing System Feature Guide is an overall reference describing VPS features.
Sections from the Feature Guide are listed throughout the Programming Guide for your reference.
Programming Guide References
Related sections of the Programming Guide are listed for your reference.
Subscriber's Guide References
The Voice Processing System Subscriber's Guide describes how subscribers can access commonly
used VPS features and functions with their extensions and mailboxes. Relevant sections from the
Subscriber's Guide are listed throughout the Programming Guide for your reference.
Links to Other Pages and Manuals
If viewing this Programming Guide with a PC, certain items are linked to different sections of the
Programming Guide and other Voice Processing System manuals. Click on a link to jump to that
section. Linked items include:
• Installation Manual References
• Feature Guide References
• Programming Guide References
• Subscriber's Guide References

Programming Guide 3
Note • For KX-TD500, KX-TDA series PBXs, the term "trunk" used in this manual indicates a trunk
group.
• Model number suffixes are omitted throughout this manual.
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.

4 Programming Guide
Table of Contents
1 Programming Instructions.....................................................................7
1.1 Introduction ......................................................................................................................8
1.1.1 System Administration .......................................................................................................8
1.1.2 Password Security..............................................................................................................8
1.2 Installing and Starting KX-TVM Maintenance Console.................................................9
1.2.1 Installing KX-TVM Maintenance Console...........................................................................9
1.2.2 Starting KX-TVM Maintenance Console ..........................................................................10
1.3 File...................................................................................................................................13
1.3.1 File—New.........................................................................................................................13
1.3.2 File—Open.......................................................................................................................13
1.3.3 File—Save........................................................................................................................14
1.3.4 File—Save As...................................................................................................................14
1.3.5 File—Exit..........................................................................................................................14
1.4 Connect...........................................................................................................................15
1.4.1 Connect—USB.................................................................................................................15
1.4.2 Connect—LAN (Optional for KX-TVM50).........................................................................15
1.4.3 Connect—Modem (optional)............................................................................................15
1.4.4 Connect—Disconnect ......................................................................................................16
1.5 Edit ..................................................................................................................................17
1.5.1 Edit—Undo.......................................................................................................................17
1.5.2 Edit—Cut..........................................................................................................................17
1.5.3 Edit—Copy.......................................................................................................................17
1.5.4 Edit—Paste ......................................................................................................................17
1.5.5 Edit—Select All ................................................................................................................17
1.5.6 Edit—Delete.....................................................................................................................18
1.6 View.................................................................................................................................19
1.6.1 View—Tool Bar.................................................................................................................19
1.6.2 View—Status Bar.............................................................................................................19
1.6.3 View—Shortcut Bar..........................................................................................................19
1.6.4 View—Utility Bar ..............................................................................................................19
1.7 Go To...............................................................................................................................20
1.7.1 Go To—Mailbox Settings..................................................................................................20
1.7.2 Go To—Class Of Service.................................................................................................20
1.7.3 Go To—PORT/TRUNK Service........................................................................................20
1.7.4 Go To—Service Settings..................................................................................................20
1.7.5 Go To—System Parameters.............................................................................................20
1.7.6 Go To—H/W Settings.......................................................................................................21
1.7.7 Go To—Reports...............................................................................................................21
1.7.8 Go To—System Security..................................................................................................21
1.8 Utility ...............................................................................................................................22
1.8.1 Utility—Quick Setup .........................................................................................................22
1.8.2 Utility—System Back Up ..................................................................................................23
1.8.3 Utility—System Prompts Customisation...........................................................................25
1.8.4 Utility—Line Status...........................................................................................................26
1.8.5 Utility—System Trace.......................................................................................................26
1.8.6 Utility—System Maintenance...........................................................................................27
1.8.7 Utility—System Initialise/Restart......................................................................................28

Programming Guide 5
1.8.8 Utility—Diagnostic ........................................................................................................... 28
1.8.9 Utility—Programmer Code............................................................................................... 29
1.8.10 Utility—Commands..........................................................................................................29
1.8.11 Utility—Software Version................................................................................................. 29
1.8.12 Utility—LAN Settings....................................................................................................... 29
2 KX-TVM Maintenance Console Operating Instructions.....................31
2.1 Mailbox Settings............................................................................................................ 32
2.1.1 Mailbox Settings Screen.................................................................................................. 32
2.1.2 Default Mailbox Template ................................................................................................ 32
2.1.3 Mailbox Parameters.........................................................................................................34
2.1.4 Notification Parameters ................................................................................................... 41
2.1.5 External Message Delivery.............................................................................................. 47
2.1.6 Auto Forwarding .............................................................................................................. 48
2.1.7 Personal Distribution List.................................................................................................50
2.1.8 Personal Custom Service................................................................................................ 52
2.1.9 Remote Call FWD to CO................................................................................................. 54
2.1.10 Automatic Login............................................................................................................... 55
2.1.11 E-mail Option................................................................................................................... 57
2.2 Class of Service.............................................................................................................59
2.2.1 Class of Service .............................................................................................................. 59
2.2.2 Personal Options............................................................................................................. 64
2.3 Port/Trunk Service......................................................................................................... 70
2.3.1 Service Group ................................................................................................................. 71
2.4 Service Settings ............................................................................................................ 75
2.4.1 Caller ID/DID/PIN Call Routing........................................................................................ 76
2.4.2 Holiday Settings............................................................................................................... 78
2.4.3 Parameters...................................................................................................................... 82
2.4.4 Custom Service............................................................................................................... 89
2.5 System Parameters ....................................................................................................... 99
2.5.1 Mailbox Group ................................................................................................................. 99
2.5.2 Extension Group............................................................................................................102
2.5.3 System Caller Name Announcement ............................................................................ 105
2.5.4 Parameters.................................................................................................................... 107
2.6 Hardware (H/W) Settings............................................................................................. 141
2.6.1 Global Parameters......................................................................................................... 141
2.7 Reports......................................................................................................................... 150
2.7.1 Mailbox Assignment Report........................................................................................... 154
2.7.2 Mailbox Information Report ........................................................................................... 155
2.7.3 COS (Class of Service) Assignment Report.................................................................. 159
2.7.4 System Service Report ................................................................................................. 160
2.7.5 Call Account Report ...................................................................................................... 161
2.7.6 Port Usage Report......................................................................................................... 162
2.7.7 HDD (Memory) Usage Report....................................................................................... 163
2.7.8 Mailbox Usage Report................................................................................................... 164
2.7.9 Fax Call Report.............................................................................................................. 166
2.7.10 Call Handling Statistic Report........................................................................................ 167
2.7.11 Custom Service Report................................................................................................. 169
2.7.12 Message Status Report................................................................................................. 170
2.7.13 Subscriber Setup Report............................................................................................... 171
2.7.14 Security Information Report........................................................................................... 172

6 Programming Guide
2.7.15 Hourly Statistics Report .................................................................................................173
2.7.16 E-mail Report.................................................................................................................174
2.8 System Security...........................................................................................................175
2.8.1 Administrator..................................................................................................................175
2.8.2 Subscriber......................................................................................................................178
Glossary....................................................................................................181
Index..........................................................................................................193

Programming Guide 7
Section 1
Programming Instructions
This section describes how to install, start, and operate KX-
TVM Maintenance Console.

1.1 Introduction
8 Programming Guide
1.1 Introduction
1.1.1 System Administration
VPS programming can be performed by the System Administrator, System Manager, and Message
Manager. While the System Manager and Message Manager can use their telephones to program
the PBX, the System Administrator must use KX-TVM Maintenance Console and a PC. The type of
programming performed by each is very different.
VPS programming performed by the System Administrator is referred to as "system administration".
System administration involves creating or changing VPS settings that control the manner in which
VPS performs, and is usually done before any other programming. (The system manager can
program some of these parameters with a telephone.)
System administration can be performed by only one person at a time; a second person attempting
to program the VPS will be denied access to system administration.
1.1.2 Password Security
To maintain system security, a password is required to perform system programming. When KX-TVM
Maintenance Console is started for the first time, the Quick Setup needs to be set. Then, you will be
asked to set the system password before the setup. To avoid unauthorised access and possible
fraudulent dialling, do not disclose the password.
Warning to the Administrator regarding the system password
1. Please inform the customer of the importance of the password and the possible dangers if
it becomes known to others.
2. To avoid unauthorised access and possible fraudulent dialling, maintain the secrecy of the
password.
3. Please change the password periodically.
4. To prevent unauthorised access, we strongly recommend selecting a long and random
password.
5. If the system password is forgotten, you can find it by examining a backup of the system
programming.
a) If you have a backup of the system data, you can find the password by loading the
backup system data into a PC, and checking the password using the KX-TVM
Maintenance Console software. For more information on how to back up the system
data, refer to 1.8.2 Utility-System Back Up.
b) The system password can be extracted from backup copies of the system data file.
Handle each backup with care to avoid unauthorised access to the system password.
c) If you do not have a backup of the system data, you have to reset the VPS to its factory
defaults and reprogram it, therefore, we recommend maintaining a backup of the
system data.

1.2 Installing and Starting KX-TVM Maintenance Console
Programming Guide 9
1.2 Installing and Starting KX-TVM Maintenance
Console
1.2.1 Installing KX-TVM Maintenance Console
System programming, diagnosis, and data upload/download can be performed with a PC using the
KX-TVM Maintenance Console software.
This section briefly describes how to install and start KX-TVM Maintenance Console on a PC that is
connected to the VPS via USB.
System Requirements
Operating System
• Microsoft Windows 98 SE, Windows Me, Windows 2000, or Windows XP
Hardware
• CPU: 133 MHz Intel Pentium or faster
• RAM: At least 64 MB of available RAM (128 MB recommended)
• Hard disk space: At least 100 MB of space for the installation, and approximately 2 MB of
additional space for user files.
Software Installation
Notes
• To install or uninstall the software on a PC running Windows 2000 Professional or Windows
XP Professional, you must be logged in as a user which is in either the "Administrators" or
"Power Users" group.
• When the VPS is first connected to the PC via USB, a wizard should appear and ask you to
select the appropriate USB driver. Browse for and select the KX-TVM USB driver, which is
copied to the local drive during installation.
1. Copy the KX-TVM Maintenance Console setup file to a local drive on the
PC. (Its icon is shown here, on the left.)
2. Double-click the setup file to run the installer.
3. Follow the on-screen instructions provided by the installation wizard.
4. Click Finish.
5. Click OK.
®
®
®
®

1.2 Installing and Starting KX-TVM Maintenance Console
10 Programming Guide
1.2.2 Starting KX-TVM Maintenance Console
Note
The screenshots shown here are for reference only, and may differ from the screens displayed
on your PC.
1. Click the KX-TVM Maintenance Console shortcut
icon.
2. Enter a valid programmer code, then click OK.
3. Click Connect →USB from the menu bar, or click
Connect on the shortcut bar, select USB in the
Connection Mode dialogue box and click Next.
Note
To connect to the VPS via USB, the KX-TVM
USB driver must be installed on the PC, as
explained above in "1.2.1 Installing KX-TVM
Maintenance Console".
4. Enter the password and click Next.

1.2 Installing and Starting KX-TVM Maintenance Console
Programming Guide 11
Notes
• If starting KX-TVM Maintenance Console for the first time, use the Quick Setup utility to set
the administrator's password and other basic parameters (see 1.8.1 Utility—Quick Setup).
• Software features, design, and system requirements are subject to change.
Software
When KX-TVM Maintenance Console is started, you can choose to program the VPS in either Batch
mode or Interactive mode.
a) Bach mode
Batch mode allows you to create new system data files and make modifications to system data
files saved on your PC without being connected to the VPS. Later, when you connect to the VPS,
the system data stored in the PC can be uploaded to the VPS.
When you create a new system data file or open an existing data file stored in the PC, KX-TVM
Maintenance Console enters Batch mode (see "1.3 File").
b) Interactive mode
Interactive mode allows you to directly modify the system data and settings saved in the VPS's
memory from a PC that is connected to the VPS. This mode displays the system data that is
currently being used by the VPS. Data can be modified and results displayed in real time. To
enter Interactive mode, select an option from the Connect menu (see "Connect").
Standard Buttons
There are several standard buttons that are displayed on many screens within KX-TVM Maintenance
Console.
The standard buttons are as follows:
5. You may now begin programming the VPS. Click
one of icons under Shortcuts and begin
programming.
Button Function
OK Accepts the settings that were made in the current screen and
closes the screen.
Apply Accepts the settings that were made in the current screen and
leaves the screen open.
Cancel Ignores any changes made in the current screen and returns to
the previous screen.

1.2 Installing and Starting KX-TVM Maintenance Console
12 Programming Guide
Help Displays the relevant help topic for the current screen.
Button Function

1.3 File
Programming Guide 13
1.3 File
The File menu allows you to create, open or save a data file. If "New" or "Open" are selected, KX-
TVM Maintenance Console enters Batch mode.
1.3.1 File—New
Creates a new system data file and puts KX-TVM Maintenance Console in Batch mode. All settings
are in their initial or default state. To upload the file created here to the VPS, see "1.8.2 Utility—
System Back Up".
Note
Since selecting this option creates a new system data file, uploading this new file to the VPS as
is will overwrite any settings that are saved in the VPS's memory. Use with care.
To create a new system data file
1. From the File menu, select New.
1.3.2 File—Open
Opens a system data file saved on the PC and puts KX-TVM Maintenance Console in Batch mode.
When opening a file created with an older version of KX-TVM Maintenance Console such as version
1.0, you will be asked whether you want to convert the data for use with the current version or not.
Using the data without converting may result in certain data being loaded to an incorrect destination,
and is not recommended.
System data files for unsupported VPS models cannot be opened. Only files saved with KX-TVM
Maintenance Console can be opened.
To upload the file modified here to the VPS, see "1.8.2 Utility—System Back Up".
To open a system data file
1. From the File menu, select Open.
The Open dialog box will be displayed.
2. Navigate to the folder containing the system data file you want to open.
3. Select the file.
4. Click Open.
If the file was created with an older version of KX-TVM Maintenance Console, you will be asked
if you want to convert the data.
a) Click Yes to convert the data for use with the current version of KX-TVM Maintenance
Console.
Enter a name for the new converted system data file.
b) Click No to open the file without converting it (not recommended).

1.3 File
14 Programming Guide
1.3.3 File—Save
Overwrites the previously saved system data file with the system data currently being modified.
To upload a file saved here to the VPS, see "1.8.2 Utility—System Back Up".
To save a system data file
• From the File menu, select Save.
If the data has never been saved, the Save dialog box will be displayed. For more details, see
"1.3.4 File—Save As".
1.3.4 File—Save As
Saves the system data file being modified with the name chosen by the user.
To upload a file saved here to the VPS, see "1.8.2 Utility—System Back Up".
To save a system data file with a new name
1. From the File menu, select Save As.
2. Navigate to the folder in which you want to save the file.
3. Enter a file name, or select a file to overwrite.
4. Click Save.
If choosing to overwrite another file, a warning message will be displayed.
a) Click Yes to overwrite.
b) Click No to return to the previous screen.
1.3.5 File—Exit
Closes KX-TVM Maintenance Console.
To exit KX-TVM Maintenance Console
• From the File menu, select Exit.
If the system data file being modified has not been saved, a warning message will be displayed,
giving you the option to save the file.
a) Click Yes to save the file and exit KX-TVM Maintenance Console.
b) Click No to discard the changes and exit KX-TVM Maintenance Console.

1.4 Connect
Programming Guide 15
1.4 Connect
The Connect menu allows you to directly program the VPS in Interactive mode. When connecting,
youarerequiredto enter thepasswordcorresponding tothe Programmer Codeenteredwhenstarting
KX-TVM Maintenance Console.
1.4.1 Connect—USB
Connects to the VPS in Interactive mode through the USB port on the VPS.
To connect using USB
1. From the Connect menu, select USB.
2. Enter the password used to log on to KX-TVM Maintenance Console.
3. Click OK.
1.4.2 Connect—LAN (Optional for KX-TVM50)
Connects to the VPS in Interactive mode through the LAN port of the VPS.
To connect using a LAN
1. From the Connect menu, select LAN (TCP/IP).
2. Enter the settings as required.
3. Click OK.
1.4.3 Connect—Modem (optional)
Connects to the VPS in Interactive mode through the modem.
To access the VPS remotely using this feature, a remote modem card must be installed and the
analogue. For more details, see "2.7.4 Internal Modem Card (KX-TVM296)" in Installation Manual.
To connect via modem, the following settings must be entered to match the settings of the modem
and/or PC.
Setting Values Description
User ID – Enter a User ID to identify this set of values.
Password – Enter the password used to log on to KX-
TVM Maintenance Console.
Port COM1–COM2 Specify the number of the COM port
assigned to the PC's modem interface. Only
available COM ports will be displayed.
NL Code CR, CR+LF Specifythecodetobesenttosignify theend
of a line. Choose CR+LF.

1.4 Connect
16 Programming Guide
To connect using a modem
1. From the Connect menu, select Dial-up (Modem).
2. Enter the settings as required, or choose a previously stored profile from the Profile Name drop-
down list.
3. Click OK.
1.4.4 Connect—Disconnect
Closes the connection between KX-TVM Maintenance Console and the VPS.
To disconnect
1. From the Connect menu, select Disconnect.
2. Click OK.

1.5 Edit
Programming Guide 17
1.5 Edit
The Edit menu allows you to easily edit data in KX-TVM Maintenance Console.
1.5.1 Edit—Undo
Returns to the previous action.
To undo
•FromtheEdit menu, select Undo.
1.5.2 Edit—Cut
Cuts the selection and places it in the clipboard.
To cut• Select an area of text.
•FromtheEdit menu, select Cut.
1.5.3 Edit—Copy
Copies the selection and places it in the clipboard.
To copy
• Select an area of text.
•FromtheEdit menu, select Copy.
1.5.4 Edit—Paste
Inserts the contents of the clipboard.
To paste
• Place the cursor in the desired location.
•FromtheEdit menu, select Paste.
1.5.5 Edit—Select All
Selects the entire document.
To select all
•FromtheEdit menu, select Select All.

1.5 Edit
18 Programming Guide
1.5.6 Edit—Delete
Deletes selected items.
To delete
• Select an item to be highlighted.
• From the Edit menu, select Delete.

1.6 View
Programming Guide 19
1.6 View
The View menu allows you to hide/show the Tool Bar, Status Bar, Shortcut Bar, and Utility Bar.
1.6.1 View—Tool Bar
Selects whether the tool bar, which provides icons allowing easy access to commonly used functions,
is displayed or not.
To hide/show the tool bar
•FromtheView menu, select or deselect Tool Bar.
1.6.2 View—Status Bar
Selects whether the status bar, which shows the connection status at the bottom of the windows, is
displayed or not.
To hide/show the status bar
•FromtheView menu, select or deselect Status Bar.
1.6.3 View—Shortcut Bar
Selects whether the shortcut bar, which provides icons allowing easy access to each setting window,
is displayed or not.
To hide/show the shortcut bar
•FromtheView menu, select or deselect Shortcut Bar.
1.6.4 View—Utility Bar
Selects whether the utility bar, which provides icons allowing easy access to each utility command,
is displayed or not.
To hide/show the utility bar
•FromtheView menu, select or deselect Utility Bar.

1.7 Go To
20 Programming Guide
1.7 Go To
The Go to menu allows easy access to each setting window of the Maintenance Console.
1.7.1 Go To—Mailbox Settings
Opens the Mailbox Settings screen.
To go to
• From the Go To menu, select Mailbox Settings and a sub-section.
1.7.2 Go To—Class Of Service
Opens the Class Of Service screen.
To go to
•FromtheGo To menu, select Class Of Service and a sub-section.
1.7.3 Go To—PORT/TRUNK Service
Opens the PORT/TRUNK Service screen.
To go to
• From the Go To menu, select PORT/TRUNK Service.
1.7.4 Go To—Service Settings
Opens the Service Settings Service screen.
To go to
• From the Go To menu, select Service Settings Service and a sub-section.
1.7.5 Go To—System Parameters
Opens the System Parameters screen.
To go to
• From the Go To menu, select System Parameters and a sub-section.