SHORE TEL Sky User manual

Welcome to ShoreTel Sky
IP485 ShoreTel Phone
Default password for voicemail is 39138
Hello,
To get started, please follow the directions below to change your Voicemail Password, add your
System Name, and set your Voicemail Greeting .
Note: You can press * at any time to return to the previous menu
1. Change your Voicemail Password
Your new password must be 6-8 digits
A. Press the voicemail function key
B. Enter the default password 39138
C. When prompted Press 3 –to change your password
D. Enter current password –default 39138
E. Listen to prompt and enter your new password hit #
F. Enter your new password a second time and hit #.
2. Record your System Name*
A. Press the voicemail function key
B. Press 4
C. Press 2 to record your name
D. When prompted record your name and press #
E. When prompted press 3 to save your System Name
* Your System Name will be heard by a caller when they use the spell by name
option in the automated directory (Example: Jane Smith). Without this
function set up, your name will not be in the Search by Name directory.
3. Record your Voicemail Greeting
A. Press the voicemail function key
B. Press 4
C. Press 1 to record your voicemail greeting (or select standard
greeting)
D. When prompted record your greeting and press #
E. When prompted press 3 to save your Voicemail Greetings
Reminder: We Are Now 5 Digit Dialing

ShoreTel Sky - IP485 ShoreTel Phone
HOW TO ACCESS YOUR VOICEMAIL FROM OUTSIDE
1. Dial 929-236-0152
2. When prompted for your “user ID” enter your 5 digit extension followed by the # sign
3. When prompted for your password enter your voicemail PIN followed by #
4. Press 1 for new messages
PORTAL LOGIN
1. In a browser type portal.shoretelsky.com
2. Username is your 10 digit phone number
3. Password is your voicemail password
HOW TO GET HELP
1. Press the “Help” softkey on the phone and you will be connected to ShoreTel Support*
2. Visit support.shoretel.com, on the bottom right-hand corner is a CHAT WITH US button.
3. Check out “How to Videos” at https://tutorperini.egnyte.com/fl/GldkTJt56Z
4. Open a Tutor Perini heldesk ticket by sending an email to [e-mail]
*Remember, we are part of ShoreTel Sky

Voicemail to Voicemail Forwarding from your ShoreTel phone
You have the option of forwarding a message to one extension, or multiple extensions
To transfer to one extension
1. After you have listened to a voicemail message, press 6 on your keypad.
2. When prompted, enter the extension to which you wish to forward the message followed by pressing # # (press the
# sign twice).
3. Wait for forwarding confirmation, then hang up the call.
To transfer to more than one extension.
1. After you have listened to a voicemail message, press 6 on your keypad.
2. When prompted, enter the extension to which you wish to forward the message followed by pressing # key.
3. If you wish to forward to more than one extension, enter the next extension followed by the # key.
4. To complete the forwarding process, press '#' again.
5. Wait for forwarding confirmation, then hang up the call.

ShoreTel IP Phone 485g Quick Reference
To call an outside number, enter 9-1-area code + phone number
YOUR SHORETEL PORTAL LOGIN
1. In a browser, type: portal.shortelsky.com
2. Username is your 10 digit phone number
3. Password is your voicemail password
HOW TO GET HELP
1. Press the “Help” softkey on the phone and you will be connected to Shoretel
Sky Support (remember, you are using the ShoreTel Sky phone system)
2. Visit: support.shoretelsky.com
3. Check out “How to Videos” at https://tutorperini.egnyte.com/fl/GldkTJt56Z
4. Open a Tutor Perini helpdesk ticket by sending an email to:
[email protected]
portal.shoretelsky.com

ShoreTel IP Phone 485g Quick Reference
Shared Line
Idle, On Hook
Off Hook, Dialing
Inactive / Do Not Disturb
Incoming Call
Connected Call
Connected Conference Call
On Hold
Speed Dial Extension
Shared Line
Incoming Call
On a Call
Inbound Call
Outgoing Call
Missed Call
Call History
Unheard Voice Messages
Missed Calls
Standard Mode
Do Not Disturb (DND) Mode
GUIDE TO STATUS ICONS
Handset with
finger rest
PN 800-1931-02
Your ShoreTel 485g IP phone provides color cues to help you determine call appearance status:
Steady Green: The phone is in use (dialing or off hook).
Blinking Green: Incoming call
Blinking Orange: The call is on hold or parked.
Steady Orange: The extension is set to Do Not Disturb mode, or the phone is in a No Service state.
Steady Red: The shared line is in use by the other party.
GUIDE TO LEDS
Main Display
The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 485g is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is
also covered by other pending patent applications. © ShoreTel, Inc. 2016 All rights reserved.
Call Appearance
Navigation key pad
and
selector button
Lets you select
options in the
interface.
Programmable call
appearance buttons
Eight custom buttons with
tri-color LED indicators
show active, incoming, and
on-hold calls. They can also
be congured as shared
lines and speed-dial keys.
Speaker
Indicator LED
Flashing light alerts you
to incoming calls and
unheard voice messages.
Function Keys
Perform core
telephony functions:
Voicemail, Directory,
History, Transfer,
Conference, Hold
Display area
Soft Keys
Context-sensitive,
functions dened
in display area.
Audio Control Keys
Volume button controls handset,
headset, speaker, and ring volume.
Mute, Speaker, and Headset buttons
illuminate when functions are active.
Note: You can c onnect supported headsets to the IP
Phone 485g via the headset jack on the back of the phone.
Dial pad Microphone