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What to do when... OThe Warm Jar does not have a fault.
Check the following before asking for a
repair.
Rice is too soft (sticky)
OHave you measured the quantities of rice and water correctly? (P.10)
OAre there many broken grains in the rice?
OHave you been soaking the rice for long periods? (When using the timer, for example.)
When using the timer, try reducing the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
OAre you using hot water to wash the rice?
OAre you using more than the specified amount of rice with the “1-2 person” program for
small amounts? (1.0 L model: 0.5 to 1.5 cups, 1.8 L model: 1 to 2.5 cups)
OAre you using too much force to wash the rice?
(It may cause the rice grains to break, and the rice may be sticky when cooked.)
OWhen the rice is cooked, do you loosen it immediately?
(To allow excess moisture to evaporate.)
OWhen cooking new-crop rice, are you using less water than normal?
(Reduce water by approximately 1 to 2 mm from the Water Level.)
OAre you leaving the rice in the strainer after washing?
(P.10 This may cause the rice grains to break, and the rice may be sticky when cooked.)
ODo you prefer harder rice?
• Reduce the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
• Try using the “Delicious (Hard)” program.
Rice is too hard (dry)
OHave you measured the quantities of rice and water correctly? (P.10)
OAre you using the “Quick” program?
ODo you prefer softer rice?
• Increase the amount of water slightly.
( Increasewaterbyapproximately1to2mmfromtheWaterLevel.)
• Try soaking the rice (for 30 minutes to 2 hours) before cooking.
• Try using the “Delicious (Soft)” program.
Rice is burnt
OHas the rice been processed and washed properly?
OIs there dirt or foreign object stuck to the Lid Sensor, Pan Sensor, bottom of the Inner
Pan or inside the main body?
OAre you using the timer? (Have you been soaking the rice for long periods?)
OAre you using too much force to wash the rice?
(It may cause the rice grains to break, and the rice may burn when cooked.)
OAre there many broken grains in the rice?
OAre you leaving the rice in the strainer after washing.
(P.10 This may cause the rice grains to break, and the rice may burn when cooked.)
OCooking rice with seasoning such as casserole rice may be easily burnt.
OA golden brown colour on the rice at the bottom of the Inner Pan is not indicative of a fault.
If there is no improvement after following the above-described steps,
see “If burning is a concern”. (P.31)
Symptom Check here!
Condensation
appears.
OWhen the rice is cooked, do you loosen it immediately?
(To allow excess moisture to evaporate.)
ODuring the keep warm state, did you turn the keep warm function off with rice
still in the Warm Jar, or remove the Power Plug and leave the rice in the Warm
Jar?
OA layer of mist may form depending on the cooking method.
Rice smells odour.
ODuring the keep warm state, did you turn the keep warm function off with rice
still in the Warm Jar, or remove the Power Plug and leave the rice in the Warm
Jar?
OHas the keep warm function been in operation for 12 hours or more?
O
After cooking rice with seasoning such as casserole rice, an odour may remain.
ODid you add cold rice during the keep warm state?
OHas the rice been processed and washed properly?
O
Are you using the keep warm function with the Rice Scoop still in the Warm Jar?
O
Are you cleaning and maintaining your Warm Jar correctly each time you use it?
Failure to correctly clean and maintain your Warm Jar may spoil the aroma
and flavour of your meals.
Continuing to use your Warm Jar without cleaning it correctly will spoil your
meals.
OAfter baking a cake, an odour may remain.
When the smell becomes noticeable:
① Carefully wash the Inner Pan, Inner Lid and Steam Cap. (P.22-23)
② If this does not remove the odour, use the cleaning function. (P.24)
Rice has a yellow
colour.
OHas the keep warm function been in operation for 12 hours or more?
OHave you reheated repeatedly?
OHas the rice been processed and washed properly?
OWith certain types of rice, a yellow colour will be left on the rice after cooking.
Rice is dry.
OHas the keep warm function been in operation for 12 hours or more?
OHave you reheated repeatedly?
OIs the Steam Cap attached correctly?
OIs there rice stuck to the Packing of the Inner Lid or the edge of the Inner Pan?
OIs the Inner Pan deformed in some way?
A new Inner Pan can be purchased from an authorised dealer if the Inner
Pan has changed shape.
Congee is sticky.
OHave you been soaking the rice for long periods?
(When using the timer, for example.)
OHave you used the keep warm function on the congee?
A thin film is
formed.
OAre you washing the rice too much, causing the rice grains to break?
OHas the rice been washed properly?
(
Starch in the rice dissolves and reforms as a thin film on the surface.
)
It is not harmful.
The surface of the
cooked rice is
uneven.
OWas the rice spread evenly before cooking?
OThis may be caused by the strong heating power that is characteristic of IH
(Induction Heating). This is not a malfunction.
OAn uneven surface may be formed under the following conditions.
OThe rice has not been washed properly.
OThere is a large quantity of broken rice grains.
O
The rice grains have become broken due to heavy-handed washing of the rice.
OThe cooking quantity is too low.
What to do when...