Panasonic KX-NS1000 Specification sheet

Feature Guide
Pure IP-PBX
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
KX-NS1000: PCMPR Software File Version 001.00000 or later
Model No. KX-NS1000

Introduction
About this Feature Guide
This Feature Guide is designed to serve as an overall feature reference for the Panasonic Pure IP-PBX.
It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
This manual contains the following sections:
Section 1, For Your Safety
Provides details about safety precautions for preventing personal injury and/or damage to property.
Section 2, Call Handling Features
Provides details about the call handling features.
Section 3, Unified Messaging System
Provides details about the features of the Unified Messaging system.
Section 4, Network Features
Provides details about public and private networks you can connect the PBX to.
Section 5, System Configuration and Administration Features
Provides details about the system configuration and administration features.
Section 6, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Guide.
Index
Provides feature titles and important words to help you access the required information easily.
References Found in the Feature Guide
Installation Manual References
The required installation instruction titles described in the Installation Manual are noted for your reference.
PC Programming Manual References
The PC Programming titles and parameters described in the PC Programming Manual are noted for your
reference.
Feature Guide References
The related feature titles described in this Feature Guide are noted for your reference.
User Manual References
The operation required to implement the feature described in the User Manual is noted for your reference.
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
About the other manuals
Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:
2 Feature Guide
Introduction

Installation Manual
Provides instructions for installing the hardware and maintenance of the PBX.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
User Manual
Provides operating instructions for end users using IP-PTs, SIP phones, SLTs, or PSs.
Other Information
Panasonic System Networks Co., Ltd./Panasonic System Networks Company U.K. Ltd. declares that the
KX-NS1000UK and the KX-NS1000NE are in compliance with the essential requirements and other
relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
The KX-NS1000UK and KX-NS1000NE are designed to interwork with the:
•Analogue Public Switched Telephone Network (PSTN) of European countries
•Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
•Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
Note
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover
of this manual. To confirm the software version of your PBX, refer to How do I confirm the software
version of the PBX or installed cards? in 2.3 Frequently Asked Questions (FAQ) of the PC
Programming Manual.
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•Product specifications are subject to change without notice. In some cases, additional information,
including updates to this and other manuals, is included in the Maintenance Console’s Information
before programming. Install the latest version of Maintenance Console to view this information.
•Throughout this manual, PT displays and other displays are shown in English. Other languages may
be available, depending on the country or area.
•In this manual, the suffix of each model number (e.g., KX-NS1000NE) is omitted unless necessary.
Feature Guide 3
Introduction

List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
AOC
Advice of Charge
ARS
Automatic Route Selection
B
BGM
Background Music
BRI
Basic Rate Interface
C
CA
Communication Assistant
CCBS
Completion of Calls to Busy Subscriber
CDPG
Call Distribution Port Group
CF
Call Forwarding—by ISDN
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—by ISDN
CTI
Computer Telephony Integration
D
DDI
Direct Dialling In
DHCP
Dynamic Host Configuration Protocol
DID
Direct Inward Dialling
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FWD
Call Forwarding
4 Feature Guide
List of Abbreviations

G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L-CO
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
M
MCID
Malicious Call Identification
MSN
Multiple Subscriber Number
N
NDSS
Network Direct Station Selection
NTP
Network Time Protocol
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
P
P2P
Peer-to-Peer
PDN
Primary Directory Number
PIN
Personal Identification Number
PING
Packet Internet Groper
P-MP
Point-to-multipoint
P-P
Point-to-Point
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SNMP
Simple Network Management Protocol
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
TRG
Trunk Group
TRS/Barring
Toll Restriction/Call Barring
Feature Guide 5
List of Abbreviations

U
UCD
Uniform Call Distribution
UM
Unified Messaging
UPS
Uninterruptible Power Supply
V
VM
Voice Mail
VoIP
Voice over Internet Protocol
VPN
Virtual Private Network
X
XDP
EXtra Device Port
6 Feature Guide
List of Abbreviations

Table of Contents
1For Your Safety ......................................................................................15
1.1 For Your Safety ...............................................................................................................16
1.1.1 For Your Safety ..............................................................................................................16
2 Call Handling Features ..........................................................................19
2.1 Incoming Call Features ...................................................................................................20
2.1.1 Incoming Trunk Call Features ........................................................................................20
2.1.1.1 Incoming Trunk Call Features—SUMMARY ...............................................................20
2.1.1.2 Direct In Line (DIL) ......................................................................................................23
2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ....................................................25
2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................28
2.1.1.5 Calling Line Identification (CLI) Distribution .................................................................31
2.1.1.6 Intercept Routing .........................................................................................................33
2.1.1.7 Intercept Routing—No Destination ..............................................................................37
2.1.2 Internal Call Features .....................................................................................................38
2.1.2.1 Internal Call Features—SUMMARY ............................................................................38
2.1.2.2 Internal Call Block ........................................................................................................39
2.1.3 Incoming Call Indication Features ..................................................................................41
2.1.3.1 Incoming Call Indication Features—SUMMARY .........................................................41
2.1.3.2 Ring Tone Pattern Selection ........................................................................................42
2.1.3.3 Call Waiting .................................................................................................................44
2.2 Receiving Group Features .............................................................................................46
2.2.1 Idle Extension Hunting ...................................................................................................46
2.2.2 Incoming Call Distribution Group Features ....................................................................48
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY ............................................48
2.2.2.2 Group Call Distribution ................................................................................................52
2.2.2.3 Outside Destinations in Incoming Call Distribution Group ...........................................55
2.2.2.4 Queuing Feature ..........................................................................................................57
2.2.2.5 VIP Call ........................................................................................................................60
2.2.2.6 Overflow Feature .........................................................................................................61
2.2.2.7 Log-in/Log-out .............................................................................................................63
2.2.2.8 Supervisory Feature ....................................................................................................66
2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ..............................................68
2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY .........................................68
2.3.2 Call Forwarding (FWD) ...................................................................................................69
2.3.3 Do Not Disturb (DND) .....................................................................................................73
2.3.4 FWD/DND Button, Group FWD Button ..........................................................................75
2.4 Answering Features ........................................................................................................78
2.4.1 Answering Features—SUMMARY .................................................................................78
2.4.2 Line Preference—Incoming ............................................................................................79
2.4.3 Call Pickup .....................................................................................................................80
2.4.4 Hands-free Answerback .................................................................................................82
2.5 Making Call Features ......................................................................................................84
2.5.1 Predialling .......................................................................................................................84
2.5.2 Automatic Extension Release ........................................................................................85
2.5.3 Intercom Call ..................................................................................................................86
2.5.4 Trunk Call Features ........................................................................................................88
2.5.4.1 Trunk Call Features—SUMMARY ...............................................................................88
2.5.4.2 Emergency Call ...........................................................................................................89
2.5.4.3 Account Code Entry .....................................................................................................90
2.5.4.4 Dial Type Selection ......................................................................................................91
2.5.4.5 Reverse Circuit ............................................................................................................92
Feature Guide 7
Table of Contents

2.5.4.6 Trunk Busy Out ............................................................................................................93
2.5.4.7 Pause Insertion ............................................................................................................94
2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host
PBX) ............................................................................................................................95
2.5.4.9 Special Carrier Access Code .......................................................................................97
2.5.5 Seizing a Line Features ..................................................................................................98
2.5.5.1 Seizing a Line Features—SUMMARY .........................................................................98
2.5.5.2 Line Preference—Outgoing .........................................................................................99
2.5.5.3 Trunk Access .............................................................................................................100
2.6 Memory Dialling Features ............................................................................................102
2.6.1 Memory Dialling Features—SUMMARY ......................................................................102
2.6.2 One-touch Dialling ........................................................................................................104
2.6.3 Last Number Redial ......................................................................................................105
2.6.4 Speed Dialling—Personal/System ...............................................................................107
2.6.5 Quick Dialling ...............................................................................................................109
2.6.6 Hot Line ........................................................................................................................110
2.7 Toll Restriction (TRS)/Call Barring (Barring) Features ..............................................111
2.7.1 Toll Restriction (TRS)/Call Barring (Barring) ................................................................111
2.7.2 Budget Management ....................................................................................................118
2.7.3 Extension Dial Lock ......................................................................................................119
2.7.4 Dial Tone Transfer ........................................................................................................120
2.7.5 Walking COS ................................................................................................................121
2.7.6 Verification Code Entry .................................................................................................123
2.8 Automatic Route Selection (ARS) Features ...............................................................125
2.8.1 Automatic Route Selection (ARS) ................................................................................125
2.9 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Features .........................................................................................................................131
2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Extension ......................................................................................................................131
2.10 Busy Line/Busy Party Features ...................................................................................137
2.10.1 Automatic Callback Busy (Camp-on) ...........................................................................137
2.10.2 Executive Busy Override ..............................................................................................138
2.10.3 Call Monitor ..................................................................................................................139
2.10.4 Second Call Notification to Busy Extension .................................................................141
2.10.4.1 Second Call Notification to Busy Extension—SUMMARY .........................................141
2.10.4.2 Call Waiting Tone ......................................................................................................143
2.10.4.3 Whisper OHCA ..........................................................................................................144
2.11 Conversation Features .................................................................................................145
2.11.1 Hands-free Operation ...................................................................................................145
2.11.2 Off-hook Monitor ...........................................................................................................146
2.11.3 Mute .............................................................................................................................147
2.11.4 Headset Operation .......................................................................................................148
2.11.5 Data Line Security ........................................................................................................149
2.11.6 Flash/Recall/Terminate ................................................................................................150
2.11.7 External Feature Access (EFA) ....................................................................................151
2.11.8 Trunk Call Limitation .....................................................................................................152
2.11.9 Calling Party Control (CPC) Signal Detection ..............................................................154
2.12 Transferring Features ...................................................................................................155
2.12.1 Call Transfer .................................................................................................................155
2.13 Holding Features ...........................................................................................................159
2.13.1 Call Hold .......................................................................................................................159
2.13.2 Call Park .......................................................................................................................161
2.13.3 Call Splitting .................................................................................................................163
2.13.4 Music on Hold ...............................................................................................................164
2.14 Conference Features ....................................................................................................166
8 Feature Guide
Table of Contents

2.14.1 Conference Features—SUMMARY ..............................................................................166
2.14.2 Conference ...................................................................................................................167
2.14.3 Privacy Release ...........................................................................................................169
2.15 Conference Group Call Features .................................................................................170
2.15.1 Conference Group Call .................................................................................................170
2.16 Direct Inward System Access (DISA) Features ..........................................................173
2.16.1 Direct Inward System Access (DISA) ...........................................................................173
2.16.2 Automatic Fax Transfer ................................................................................................183
2.17 Paging Features ............................................................................................................184
2.17.1 Paging ..........................................................................................................................184
2.17.2 Trunk Answer From Any Station (TAFAS) ...................................................................186
2.18 External Device Features .............................................................................................187
2.18.1 Doorphone Call ............................................................................................................187
2.18.2 Door Open ....................................................................................................................189
2.18.3 External Sensor ............................................................................................................190
2.18.4 External Relay Control .................................................................................................192
2.19 Caller ID Features ..........................................................................................................193
2.19.1 Caller ID .......................................................................................................................193
2.19.2 Incoming Call Log .........................................................................................................198
2.20 Message Features .........................................................................................................200
2.20.1 Message Waiting ..........................................................................................................200
2.20.2 Absent Message ...........................................................................................................202
2.21 Proprietary Telephone (PT) Hardware Features .........................................................204
2.21.1 Fixed Buttons ...............................................................................................................204
2.21.2 Flexible Buttons ............................................................................................................206
2.21.3 LED Indication ..............................................................................................................209
2.21.4 Display Information .......................................................................................................212
2.21.5 Self Labelling (KX-NT366 only) ....................................................................................214
2.22 Administrative Information Features ..........................................................................216
2.22.1 Record Log Features ....................................................................................................216
2.22.1.1 Station Message Detail Recording (SMDR) ..............................................................216
2.22.1.2 Syslog Record Management .....................................................................................225
2.22.2 Printing Message ..........................................................................................................226
2.22.3 Call Charge Services ....................................................................................................227
2.23 Hospitality Features ......................................................................................................230
2.23.1 Hospitality Features—SUMMARY ................................................................................230
2.23.2 Room Status Control ....................................................................................................231
2.23.3 Call Billing for Guest Room ..........................................................................................233
2.24 Extension Controlling Features ...................................................................................236
2.24.1 Extension Personal Identification Number (PIN) ..........................................................236
2.24.2 Extension Feature Clear ...............................................................................................238
2.24.3 Walking Extension Features .........................................................................................240
2.24.3.1 Walking Extension .....................................................................................................240
2.24.3.2 Enhanced Walking Extension ....................................................................................241
2.24.4 Timed Reminder ...........................................................................................................243
2.25 Audible Tone Features .................................................................................................244
2.25.1 Dial Tone ......................................................................................................................244
2.25.2 Confirmation Tone ........................................................................................................246
2.26 Computer Telephony Integration (CTI) Features .......................................................248
2.26.1 Computer Telephony Integration (CTI) .........................................................................248
2.26.2 CA (Communication Assistant) ....................................................................................250
2.27 Cellular Phone Features ...............................................................................................251
2.27.1 Cellular Phone Features—SUMMARY .........................................................................251
2.28 Miscellaneous Features ................................................................................................252
2.28.1 Background Music (BGM) ............................................................................................252
Feature Guide 9
Table of Contents

2.28.2 Outgoing Message (OGM) ...........................................................................................254
3Unified Messaging System ..................................................................257
3.1 Unified Messaging System Administration ................................................................258
3.1.1 Unified Messaging System Overview ...........................................................................258
3.1.2 System Administration ..................................................................................................260
3.1.2.1 Custom Service Builder .............................................................................................260
3.1.2.2 Default Mailbox Template ..........................................................................................260
3.1.2.3 Password Administration ...........................................................................................260
3.1.2.4 System Backup/Restore ............................................................................................261
3.1.2.5 System Reports .........................................................................................................261
3.1.2.6 System Security .........................................................................................................262
3.1.3 Fax Server ....................................................................................................................263
3.2 System and Subscriber Features ................................................................................265
3.2.1 System Features ..........................................................................................................265
3.2.1.1 Alternate Extension Group ........................................................................................265
3.2.1.2 Auto Forwarding ........................................................................................................265
3.2.1.3 Automated Attendant (AA) .........................................................................................265
3.2.1.4 Automatic Two-way Recording for Manager .............................................................266
3.2.1.5 Broadcasting Messages ............................................................................................267
3.2.1.6 Call Services ..............................................................................................................268
3.2.1.7 Call Transfer to Outside .............................................................................................268
3.2.1.8 Caller ID Call Routing ................................................................................................268
3.2.1.9 Caller ID Screening ...................................................................................................269
3.2.1.10 Caller Name Announcement .....................................................................................269
3.2.1.11 Class of Service (COS) .............................................................................................270
3.2.1.12 Company Greeting ....................................................................................................270
3.2.1.13 Company Name .........................................................................................................271
3.2.1.14 Covering Extension ...................................................................................................271
3.2.1.15 Custom Service .........................................................................................................272
3.2.1.16 Dialling by Name .......................................................................................................273
3.2.1.17 Emergency Greeting ..................................................................................................273
3.2.1.18 Extension Group ........................................................................................................273
3.2.1.19 Fax Service ................................................................................................................273
3.2.1.20 Hold ...........................................................................................................................274
3.2.1.21 Holiday Service ..........................................................................................................274
3.2.1.22 Hospitality Mode ........................................................................................................275
3.2.1.23 Intercept Routing to a Mailbox ...................................................................................275
3.2.1.24 Intercom Paging ........................................................................................................275
3.2.1.25 Interview Service .......................................................................................................276
3.2.1.26 List All Names ............................................................................................................277
3.2.1.27 Logical Extension (All Calls Transfer to Mailbox) ......................................................277
3.2.1.28 Message Reception Mode .........................................................................................277
3.2.1.29 Message Waiting Notification—E-mail Device ..........................................................278
3.2.1.30 Message Waiting Notification—Lamp ........................................................................279
3.2.1.31 Message Waiting Notification—Telephone Device ....................................................280
3.2.1.32 Multilingual Service ....................................................................................................281
3.2.1.33 No DTMF Input Operation .........................................................................................281
3.2.1.34 On Hold Announcement Menu ..................................................................................281
3.2.1.35 Operator Service .......................................................................................................282
3.2.1.36 PIN Call Routing ........................................................................................................282
3.2.1.37 Play System Prompt After Personal Greeting ...........................................................283
3.2.1.38 Port Service ...............................................................................................................283
3.2.1.39 Remote Time Service Set ..........................................................................................284
3.2.1.40 Service Group ............................................................................................................284
10 Feature Guide
Table of Contents