Panasonic KX-NS700 User manual

Hybrid IP-PBX
Model No. KX-NS700
User Manual
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.
KX-NS700: PFMPR Software File Version 004.10000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300/
KX-NT500 series with Self Labelling and/or
Bluetooth wireless headsets, Panasonic IP
Softphones, and SIP phones.
R
SIP phoneIP Softphone
IP Proprietary
Telephone
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Easy Operation
Consult your dealer 1.1 Before Operating the Telephones
(Page 14)
Remote Office
This PBX supports the use of SIP phones
connected from a remote office over an IP network
through an SBC (session border controller).
SIP phones can be set up by simply connecting
the phones to the LAN at the remote office.
IP Network
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
Consult your dealer 1.15 Cellular Phone Features (Page 262)
2 User Manual
Feature Highlights

This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
You can set incoming calls to be redirected
to your mailbox to let callers leave voice
messages when you are unable to answer
the phone. You can access your mailbox to
listen to the messages when you are away from
the office as well.
Hello, this
is John Smith.
Please
leave your
message.
Built-in Unified Messaging
1.9.12 Using Your PS in Parallel with a Wired
Telephone (Wireless XDP Parallel Mode)
(Page 213)
1.8 Using the Unified Messaging Features
(Page 141)
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre
Communication Assistant (CA)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
1.10 Utilising the Call Centre (Page 217) Consult your dealer
User Manual 3
Feature Highlights

This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
In addition, reports can be created based on
exported data.
CA Call Accounting
PC
(Client)
PC
(Client)
PC
(Web Server)
Consult your dealer
In This Manual,
•The following abbreviations are used:
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP extension/SIP Extn. ® Extensions of the PBX which uses Session Initiation Protocol for
communication.
SLT ® Single Line Telephone
•"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.
•The suffix of each model number (e.g., KX-NS700NE) is omitted.
•The following icons are used frequently.
ConditionsHints
!!
!!
Functional Limitation
Depending on the PBX’s software version, some features may not function. For details about which versions
support these features, consult your dealer.
Notice
•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be
available for SIP phones, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
4 User Manual
Feature Highlights

–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and DSS
Consoles. For detailed information about each feature or setting, consult your dealer.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analogue Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
•Product specifications are subject to change without notice.
•The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc.
Notes for SIP Phone Users
Before using a SIP phone, please read the following notes.
For All SIP phone users
A tone may not be heard during an operation depending on the type of SIP phone being used. The following
operation is an example. However, for KX-UT series SIP phones, a tone may be heard depending on the
system settings. For details, consult your administrator.
[Example]
To use an account code (Account Code Entry)
PT/SLT/PS/SIP Extn.
Enter #.
Off-hook.
account code
Enter account code
(max. 10 digits).
Press Account or
enter 49.
Dial outside
phone number.
outside
phone no.
Seize an outside line before
entering an outside phone number.
OR
94
(Account)
D.Tone
SIP phone users will not
hear this tone.
User Manual 5
Feature Highlights

For KX-UT series SIP phone users
a. Operations that use feature numbers are limited. Also, flexible buttons are only available for certain
KX-UT series SIP phone models. Refer to the telephone types displayed at the top left of each operation.
b. A maximum of 32 digits can be input on a KX-UT series SIP phone at one time, including feature numbers,
etc.
c. To execute certain operations, you may be required to press the ENTER button on a KX-UT series SIP
phone during the operation.
The following 5 operations are examples.
[Examples]
To select an idle outside line automatically
PT/SLT/PS/SIP Extn.
Off-hook. Talk.
Dial outside phone
number.
Press L-CO or
enter automatic
line access number.
OR
0 9
(L-CO)
/
outside
phone no.
For KX-UT series:
Press ENTER.
To call with a verification code
Off-hook.
PT/SLT/PS/SIP Extn.
74
Enter 47. Enter .
verification code PIN
verification code
Enter verification code
(max. 4 digits).
Enter verification code
PIN (max. 10 digits).
If a wrong verification code PIN is
entered, you hear an alarm tone.
desired
phone no.
Dial desired
phone number.
Seize an outside line before
entering an outside phone number.
C.Tone &
D.Tone
PIN: Personal Identification Number
For KX-UT series:
Press ENTER.
To transfer to an outside party using the PBX service
SIP Extn.
On-hook.Talk.Seize outside line.
During a conversation
Dial outside phone
number.
outside line outside
phone no.
*
KX-UT series:
Press TRANSFER.
Other than KX-UT series:
Press HOLD.
This step can be omitted
(KX-UT series only).
HOLD
OR
XFER
For KX-UT series:
Press ENTER.
C.Tone
KX-UT series
only.
6 User Manual
Feature Highlights

To establish a conference call
Press CONFERENCE. Press CONFERENCE.Dial desired phone
number.
Seize an outside line before
dialling an outside phone number.
KX-UT series
Talk with multiple
parties.
During a conversation
desired
phone no.
Talk to the
new party.
C.Tone
C.Tone
For KX-UT series:
Press ENTER.
For KX-UT670:
Press Conference Start.
To set/cancel Call Forwarding
PT/SLT/PS/SIP Extn.
Enter #.On-hook.
Enter destination extension number.
Or enter outside line access number
and then outside phone number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook
directly after entering 0.
Off-hook.
1
2
0
Both Calls
Intercom Calls
Outside Calls
OR
OR
Enter 71.
17
Enter 0to 2as
you desire.
OR
destination
extension no.
(max. 32 digits)
outside
phone no.
outside line
access no.
C.Tone
For KX-UT series:
Press ENTER.
for KX-UT series:
Press ENTER.
After entering 0 for "Cancel",
Go on-hook
For KX-UT series:
max. 26 digits
For non-KX-UT series SIP phone users
a. The following features are available for SIP phone users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. The tones listed in "5.4.1 What is This Tone?" are not available for SIP phone users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on hold,
a specific tone for the SIP phone may be heard, or no tone may be heard.
d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on the
type of telephone being used.
User Manual 7
Feature Highlights

f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all
the buttons of the operation.
Notes for KX-WT115 PS Users
The operation and display of the KX-WT115 may differ from KX-TCA series PSs. For example, when the
KX-WT115 is not answered while using it in parallel with a wired telephone, the display of incoming call log is
different from that of the display of KX-TCA series PSs.
Notes for KX-NT300 Series, KX-NT500 Series, and KX-UT Series Users
If the primary PBX to which your telephone is connected fails, the extension may automatically switch its
connection to a secondary PBX.
•The time required to switch to the secondary PBX or back to the primary PBX is different depending on
the type of your telephone.
•When the extension switches its connection to the secondary PBX, your call will be disconnected if you
are on a call.
•Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a
call.
•For KX-NT300 series and KX-NT500 series users, if background music (BGM) is being played through
your telephone while it is connected to the secondary PBX, it will not reconnect to the primary PBX when
it becomes available.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users
•While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed
is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your
dealer.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use
of such marks by Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Open Source Software
This product uses Open Source Software. For details, click the Information button in Web Maintenance
Console.
8 User Manual
Feature Highlights

Table of Contents
1Operation ................................................................................................13
1.1 Before Operating the Telephones .................................................................................14
1.1.1 For Your Safety ..............................................................................................................14
1.1.2 Important Safety Instructions ..........................................................................................19
1.1.3 Precautions ....................................................................................................................20
1.1.4 Data Security ..................................................................................................................22
1.1.5 Before Operating the Telephones ..................................................................................23
1.2 Making Calls ....................................................................................................................32
1.2.1 Basic Calling ...................................................................................................................32
1.2.2 Easy Dialling ...................................................................................................................37
1.2.3 Redial .............................................................................................................................40
1.2.4 When the Dialled Line is Busy or There is No Answer ...................................................41
1.2.5 Accessing the ISDN Service (ISDN Service Access) .....................................................50
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................51
1.2.7 Calling without Restrictions ............................................................................................52
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access
[DISA]) ............................................................................................................................53
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote
Setting) ...........................................................................................................................56
1.3 Receiving Calls ................................................................................................................57
1.3.1 Answering Calls ..............................................................................................................57
1.3.2 Answering Hands-free (Hands-free Answerback) ..........................................................58
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................59
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station
[TAFAS]) .........................................................................................................................61
1.3.5 Using the ANSWER/RELEASE Button ..........................................................................62
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................64
1.4 During a Conversation ....................................................................................................65
1.4.1 Transferring a Call (Call Transfer) ..................................................................................65
1.4.2 Holding a Call .................................................................................................................72
1.4.3 Talking to Two Parties Alternately (Call Splitting) ..........................................................78
1.4.4 Answering Call Waiting ..................................................................................................80
1.4.5 Multiple Party Conversation ...........................................................................................86
1.4.6 Mute ...............................................................................................................................97
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .............................98
1.4.8 Using the Headset (Headset Operation) ........................................................................99
1.5 Using a PDN/SDN Button .............................................................................................101
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Extension ......................................................................................................................101
1.6 Before Leaving Your Desk ...........................................................................................105
1.6.1 Forwarding Calls ..........................................................................................................105
1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) ................116
1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............118
1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................120
1.7 Making/Answering an Announcement ........................................................................131
1.7.1 Paging ..........................................................................................................................131
1.7.2 Answering/Denying a Paging Announcement ..............................................................133
1.7.3 Making a Conference Group Call .................................................................................134
1.8 Using the Unified Messaging Features .......................................................................141
1.8.1 What is the Unified Messaging system? ......................................................................141
1.8.2 Logging in to and Configuring Your Mailbox ................................................................142
1.8.3 Message Playback and Related Features ....................................................................152
User Manual 9
Table of Contents

1.8.4 Sending Messages .......................................................................................................160
1.8.5 Transferring Calls .........................................................................................................170
1.8.6 Other Features .............................................................................................................178
1.8.7 Quick Reference ...........................................................................................................195
1.9 Setting the Telephone According to Your Needs ......................................................198
1.9.1 Setting the Alarm (Timed Reminder) ............................................................................198
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................200
1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
OHCA) ..........................................................................................................................204
1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP]) ...........................................205
1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
(Connected Line Identification Restriction [COLR]) ......................................................206
1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Identification Restriction [CLIR]) ...................................................................................207
1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny) ............................................................................................................................208
1.9.8 Turning on the Background Music (BGM) ....................................................................209
1.9.9 Protecting Your Line against Notification Tones (Data Line Security) ..........................210
1.9.10 Checking the Time Service Status ...............................................................................211
1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................212
1.9.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel
Mode) ...........................................................................................................................213
1.9.13 Using Your phone in Parallel with a Wired Telephone (One-numbered
extension) .....................................................................................................................214
1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) ...........................215
1.10 Utilising the Call Centre ................................................................................................217
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................217
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming
Call Distribution Group Monitor) ...................................................................................220
1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) ..............................................223
1.11 Using User-supplied Equipment ..................................................................................224
1.11.1 If a Doorphone/Door Opener is Connected ..................................................................224
1.11.2 If an External Relay is Connected ................................................................................226
1.11.3 If an External Sensor is Connected ..............................................................................227
1.11.4 If a Host PBX is Connected ..........................................................................................228
1.11.5 If a Voice Processing System is Connected .................................................................229
1.12 Administrative Features ...............................................................................................236
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................236
1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) ............243
1.13 Exchanging the Settings between Extensions ...........................................................244
1.13.1 Walking Extension ........................................................................................................244
1.13.2 Enhanced Walking Extension .......................................................................................245
1.14 Using a Telephone with a Display ...............................................................................247
1.14.1 Using the Call Log ........................................................................................................247
1.14.2 Using the Directories ....................................................................................................251
1.14.3 Accessing System Features (System Feature Access) ...............................................257
1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670
only) ..............................................................................................................................259
1.15 Cellular Phone Features ...............................................................................................262
1.15.1 Cellular Phone Features ...............................................................................................262
2 Manager Operation ..............................................................................267
2.1 Control Features ...........................................................................................................268
2.1.1 Extension Control .........................................................................................................268
10 User Manual
Table of Contents

2.1.2 Time Service Mode Control ..........................................................................................269
2.1.3 Restriction Level Control (Dial Tone Transfer) .............................................................271
2.1.4 Turning on the External Background Music (BGM) ......................................................272
2.1.5 Recording Outgoing Messages (OGM) ........................................................................273
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................275
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ......................................276
2.2 Configuring Unified Messaging Features ...................................................................277
2.2.1 System Manager Features ...........................................................................................277
2.2.2 Message Manager Features ........................................................................................290
3 Customising Your Phone & System ...................................................307
3.1 Customising Your Phone (Personal Programming) ..................................................308
3.1.1 Customising Your Phone (Personal Programming) .....................................................308
3.1.2 Settings on the Programming Mode .............................................................................310
3.1.3 Customising the Buttons ..............................................................................................320
3.2 System Programming Using Web Maintenance Console .........................................325
3.2.1 User Programming .......................................................................................................325
4 Customising Extensions and the System–for Managers .................351
4.1 Manager Programming .................................................................................................352
4.1.1 Programming Information .............................................................................................352
4.1.2 Manager Programming .................................................................................................353
4.1.3 Supervisory Monitor (ACD) Control ..............................................................................355
5 Appendix ...............................................................................................363
5.1 List of Operations by Telephone Type ........................................................................364
5.1.1 List of Operations by Telephone Type .........................................................................364
5.2 Troubleshooting ............................................................................................................372
5.2.1 Troubleshooting ............................................................................................................372
5.3 Feature Number Table ..................................................................................................376
5.3.1 Feature Number Table .................................................................................................376
5.4 What is This Tone? .......................................................................................................387
5.4.1 What is This Tone? ......................................................................................................387
5.5 Revision History ............................................................................................................391
5.5.1 PFMPR Software File Version 004.01xxx ....................................................................391
5.5.2 PFMPR Software File Version 004.1xxxx ....................................................................391
User Manual 11
Table of Contents

Section 1
Operation
This section shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX.
User Manual 13

Jog Dial Volume Key
Left
(anti-clockwise)
Level decreases
Right
(clockwise)
Level increases
Up
(Level increases)
Down
(Level decreases)
Up
(Level increases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the PBX.
Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a
single line telephone.
outside line
group no.
OR
/
8
9
0
OR
(CO)
Seize an outside line (One of
the following).
•Press the CO button.
•Dial automatic line access
number 0/9.
•Dial outside line group
access number and
outside line group number.
See "Programming" for Related
Programming if necessary.
Off-hook (One of the following).
•Lift the handset.
•Press the SP-PHONE button.
•Press the MONITOR button.
(To start talking, lift the
handset.)
•Press TALK button.
Press the Call button on the
Doorphone.
On-hook (One of the following).
•Hang up.
•Press the SP-PHONE button.
•Press the MONITOR button.
•Press CANCEL button.
Press the hookswitch lightly.
Press the corresponding feature
button on the proprietary telephone
or KX-UT series SIP phone.
Talk or make an
announcement.
User Manual 25
1.1.5 Before Operating the Telephones

desired no.
Enter the required number.
<Example>
account code
Enter the account code.
You will hear a busy,
confirmation, dial, ring or
ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
extension no.
Dial an extension number.
outside
phone no.
Dial outside phone number.
phone no.
Dial the telephone number.
dial key
Press any dial key (0–9, , #).
HOLD
Press the HOLD button on your SIP
phone.
REDIAL
Press the REDIAL button on
your SIP phone.
When You Use a Panasonic Proprietary Telephone or KX-UT Series SIP
Phone
Panasonic proprietary telephones and KX-UT series SIP phones have useful feature buttons that simplify some
operations. For details, refer to the "Location of Controls" or equivalent section in the documentation for your
phone.
Customised Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an
"Account" button. For more information, refer to "3.1.3 Customising the Buttons" when using a PT or PS, or
"Customising the Flexible Buttons" when using Web Maintenance Console.
Note
For KX-UT series SIP phone users:
•KX-UT113/KX-UT123: Customised buttons are not available.
•Other than KX-UT113/KX-UT123: The following buttons can be customised:
–Single-CO (S-CO)
–DN
–One-touch Dialling
–Log-in/Log-out
–DSS
–Headset
–Wrap-up
–Call Park
–Call Park (Automatic Park Zone)
Button Feature
Loop-CO (L-CO) Used to access an idle outside line for making outside calls.
Incoming outside calls from any outside line arrive at this button.
Group-CO (G-CO)
Used to access an idle outside line in a specified outside line group for
making outside calls.
Incoming calls from outside lines in the assigned outside line group arrive
at this button.
Single-CO (S-CO) Used to access a specified outside line for making or receiving outside
calls.
26 User Manual
1.1.5 Before Operating the Telephones

Button Feature
Direct Station Selection
(DSS)
Used to access an extension with one touch.
It is also possible to be changed to the other feature button.
For KX-UT series SIP phones (except KX-UT113/KX-UT123), unlike a
One-Touch button, this type of button cannot be used to dial feature
numbers.
One-touch Dialling Used to access a desired party or system feature with one touch.
Incoming Call Distribution
Group (ICD Group)
Used to access a specified incoming call distribution group for making or
receiving calls.
Message Used to leave a message waiting indication or call back the party who left
the message waiting indication.
Message for Another
Extension Used to have a Message button for another extension.
Call Forwarding (FWD)/Do
Not Disturb (DND)—Both
calls
Used to forward all calls to a specified destination or refuse.
FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.
FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.
Group FWD—Both calls Used to forward all the calls to your group to a specified destination.
Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.
Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.
Account Used to enter an account code.
Conference Used to establish a multiple party conversation.
Terminate Used to disconnect the current call and make another call without hanging
up.
External Feature Access
(EFA)
Used to access special features offered by a host PBX or a telephone
company.
Call Charge Reference Used to check the total call charge for your own extension.
Call Park Used to park or retrieve a call in a preset parking zone.
Call Park (Automatic Park
Zone)
Used to park a call in an idle parking zone automatically.
For KX-UT series SIP phones (except KX-UT113/KX-UT123), pressing
this button selects an idle parking zone from among the Call Park (preset
parking zone) buttons configured on the phone. Set both the Call Park
(Automatic Park Zone) button and the Call Park (Preset Parking Zone)
button.
Call Log Used to show the incoming call information.
Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.
Log-in/Log-out Used to switch between the log-in and log-out mode.
Log-in/Log-out of a specified
group
Used to have a Log-in/Log-out button for another incoming call distribution
group.
User Manual 27
1.1.5 Before Operating the Telephones

Button Feature
Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
Hurry-up Used to transfer the longest waiting call in the queue of an incoming call
distribution group to the overflow destination.
Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm Used to confirm a PBX error.
Time Service (Day/Night/
Lunch/Break) Used to switch the time service mode.
Answer Used to answer an incoming call.
Release Used to disconnect the line during or after a conversation or to complete
a Call Transfer.
Toll Restriction/Call Barring Used to change the toll restriction/call barring level of other extension users
temporarily.
ISDN Service Used to access an ISDN service.
Calling Line Identification
Restriction (CLIR) Used to switch between the CLIP and CLIR services.
Connected Line Identification
Restriction (COLR) Used to switch between the COLP and COLR services.
ISDN-Hold Used to transfer a call using telephone company.
Headset Used to talk using the headset.
Time Service Switching Mode
(Automatic/Manual) Used to switch the time service mode, Automatic or Manual.
Two-way Record Used to record a conversation into your own mailbox.
Two-way Transfer Used to record a conversation into the mailbox of a specific extension.
One-touch Two-way Transfer Used to record a conversation into the mailbox of a specific extension with
one touch.
Live Call Screening (LCS) Used to monitor your own voice mailbox while an incoming caller is leaving
a message and, if desired, intercept the call.
Voice Mail Transfer
Used to transfer a call to the mailbox of a specified extension. Also used
to access the Unified Messaging system or the voice mail features of a
VPS with one touch.
Network Direct Station
Selection (NDSS)
Used to access an extension connected to other PBXs in the network with
one touch.
CTI Used to access CTI features.
Check-in Used to switch the room status of extensions from Check-out to Check-in.
Check-out Used to switch the room status of extensions from Check-in to Check-out.
Cleaned-up Used to switch the room status of extensions between Ready and Not
Ready.
Primary Directory Number
(PDN) Used to make and receive both outside and intercom calls.
28 User Manual
1.1.5 Before Operating the Telephones

Button Feature
Secondary Directory Number
(SDN)
Used to show the current status of another extension, call the extension,
and pick up or transfer calls to it.
Directory Number (DN)
(KX-UT series SIP phones
[except KX-UT113/
KX-UT123] only)
Used to make intercom or outside calls.
How to Follow the Steps
An example of system operation is shown below.
Calling Another Extension
To call an extension (Intercom Call)
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
For quick operation
If you arean operator or dial some extensions frequently, DSS buttons are useful.
Customising Your Phone
3.1.3 Customising the Buttons
Create or edit a Direct Station Selection (DSS) button.
PT/SLT/PS/SIP Extn.
Off-hook. Talk.Dial extension number
or press DSS.
OR
extension no.
(DSS)
Feature title
Operation steps
The description of the
icons are explained on
"Icon Descriptions".
Conditions
Hints
Programming References: The related or required programming is noted.
To call using a directory, refer to "1.14.2 Using the Directories".
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE button.
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
Telephone types
The abbreviations of
telephone types
are explained in
"Telephone types in
procedures" below.
Telephone types in procedures
The following abbreviations are displayed at the top left of each procedure and indicate which types of
telephones support the operation. However, in some cases a specific model number is given instead (e.g.,
KX-UT136, KX-UT series).
User Manual 29
1.1.5 Before Operating the Telephones

Abbreviation Telephone Type
PT Proprietary Telephone (e.g., KX-NT300 series, KX-NT500 series,
KX-NT265, KX-T7700 series)
DPT Digital Proprietary Telephone (e.g., KX-T7600 series, KX-DT300 series,
KX-DT500 series)
Display PT Proprietary Telephone with a Display (e.g. KX-NT346, KX-NT546,
KX-DT346, KX-DT546, KX-T7636)
PS Portable Station (e.g., KX-TCA364, KX-WT115)
SIP Extn. SIP phone (e.g., KX-UT series SIP phones, Third party SIP phones)
SLT Single Line Telephone (e.g., KX-T7710)
30 User Manual
1.1.5 Before Operating the Telephones

1.2 Making Calls
1.2.1 Basic Calling
– Calling Another Extension
– Calling an Outside Party
– Making a Call to a Private Network (TIE Line Access)
– Using an Account Code (Account Code Entry)
Calling Another Extension
To call an extension (Intercom Call)
PT/SLT/PS/SIP Extn.
Off-hook. Talk.Dial extension number,
or press DSS or SDN.
OR
extension no.
(DSS)
(SDN)
OR
*
•The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
•* You have to press the SDN button once or twice depending on the mode of the SDN button.
For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number
(SDN) Extension".
•To call using a directory, refer to "1.14.2 Using the Directories".
•For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
•Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the
SP-PHONE button.
Customising Your Phone
•3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select
the seized line when going off-hook.
•3.1.3 Customising the Buttons
Create or edit a Direct Station Selection (DSS) button.
32 User Manual
1.2.1 Basic Calling

To call an operator (Operator Call)
You can call an extension or a group assigned as the operator.
PT/SLT/PS/SIP Extn.
Off-hook. Enter 9 or 0.
OR
0
9
•The operator call number (default) varies depending on country/area.
Calling an Outside Party
You have to seize an outside line before dialling an outside phone number because external calls are made
via your PBX.
Select one of the following methods:
To select an idle outside line automatically (Automatic Line Access)
PT/SLT/PS/SIP Extn.
Off-hook. Talk.
Dial outside phone
number.
Press L-CO or
enter automatic
line access number.
OR
0 9
(L-CO)
/
outside
phone no.
•The automatic line access number (default) varies depending on country/area.
To select an idle outside line in the specified outside line group automatically (Outside Line
Group Access)
PT/SLT/PS/SIP Extn.
Off-hook. Talk.
Press G-CO or enter outside line
group access number and then
outside line group number (2 digits).
Dial outside phone
number.
outside
phone no.
OR
(G-CO)
8
outside line
group no.
User Manual 33
1.2.1 Basic Calling