Panasonic KX-TDA15 User manual

Model No. KX-TDA15
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
PSMPR Software file Version 3.0000 or later
Hybrid IP-PBX
User Manual

2 User Manual
Feature Highlights
1.8 Utilising the Call Centre (Page 124) 1.9.5 If a Voice Processing System is
Connected (Page 136)
Appendix (Page 197) Consult your dealer
1.1 Before Operating the Telephones (Page 14) Consult your dealer
This PBX can establish Incoming Call Distribution
Groups (ICD Group) by which a large volume of
calls from the external customers could be
received. One extension can act as the supervisor,
and monitor other group members.
Call Centre
Queuing
Customers
ICD
Group 01
ICD
Group 02
You can forward your calls to a voice
processing system and let calling parties leave
messages in your mailbox when you are unable
to receive calls.
Voice Mail Integration
MessageMessage
MessageMessage
This PBX optionally supports a Portable Station
(PS) system. PSs can be used on the PBX
with other wired telephones.
Wireless System PC Phone/PC Console
This PBX supports the PC Phone/PC Console
when your computer is connected to certain
Panasonic telephones via USB interface. The PC
Phone/PC Console provides advanced control and
monitoring of your PBX.
Computer
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
Easy Operation
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
This PBX can record or print out call
information: date, time, extension no., dialled
no., duration, etc.
Date
01/02/02
01/02/02
Time
10:03AM
11:07AM
Ext
1230
2230
• • • • • • •
• • • • • • •
• • • • • • •
Call Record
(Station Message Detail Recording)

User Manual 3
1.5.2 Using Voice Messaging (Built-in
Simplified Voice Message [SVM]) (Page 91)
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Built-in Simplified Voice Message
Hello, this
is 204. Please
leave your
message.

4 User Manual
In This Manual,
• Proprietary Telephone is abbreviated as "PT".
Single Line Telephone is abbreviated as "SLT".
Portable Station is abbreviated as "PS".
Proprietary Telephone with a Display is abbreviated as "Display PT".
Digital Proprietary Telephone is abbreviated as "DPT".
• The suffix of each model number is omitted.
• The following icons are used frequently.
NOTES
• The contents of this manual apply to PBXs with a certain software version, as indicated on the
cover of this manual. To confirm the software version of your PBX, consult your dealer.
• Product specifications are subject to change without notice.
Important Notice
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks
ConditionsHints
!!
!!

User Manual 5
Important Information
WARNING
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE
PERSONNEL.
• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE
POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.
• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL
SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR
ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN
AUTHORISED PANASONIC FACTORY SERVICE CENTRE.
• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM
CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE
UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST,
AND THEN RECONNECT THE TELECOM CONNECTION.
• THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS
PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN
INSTALLED ACCORDING TO APPLICABLE REGULATIONS.
• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
PRODUCT TO RAIN OR MOISTURE.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY
EXTERNAL CONNECTORS OF THE UNIT.
Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub,
in a wet basement, or near a swimming pool.
2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
3. Do not use a telephone in the vicinity of a gas leak to report the leak.
4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as
they may explode. Dispose according to local regulations.
SAVE THESE INSTRUCTIONS

6 User Manual
The KX-TDA15E, KX-TDA15NE, KX-TDA15GR, and KX-TDA15CE are designed to interwork
with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment
(R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.doc.panasonic.de
Contact:
Panasonic Services Europe
a Division of Panasonic Marketing Europe GmbH
Panasonic Testing Centre
Winsbergring 15, 22525 Hamburg, Germany

User Manual 7
Attention
• Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of
the PBX.
• This unit should be kept free of dust, moisture, high temperature (more than 40 ), and vibration, and
should not be exposed to direct sunlight.
• If you are having problems making calls to outside destinations, follow this procedure to test the outside
lines:
1. Disconnect the PBX from all outside lines.
2. Connect known working single line telephones (SLTs) to those outside lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.
• Never attempt to insert wires, pins, etc. into the vents or holes of this unit.
• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such
as benzene or thinner.
• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
• For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
– Recording
–TAM
– Voice Memo
– Text Memo
– Speed
To continue using any of the corresponding features after the trial period, please purchase KX-
TDA0350 (PC Phone, 5 licences).
˚
C

8 User Manual
Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households)
• This symbol on the products and/or accompanying documents means that used electrical and
electronic products should not be mixed with general household waste. For proper treatment, recovery
and recycling, please take these products to designated collection points, where they will be accepted
on a free of charge basis. Alternatively, in some countries you may be able to return your products to
your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly
will help to save valuable resources and prevent any potential negative effects on human health and the
environment which could otherwise arise from inappropriate waste handling. Please contact your local
authority for further details of your nearest designated collection point. Penalties may be applicable for
incorrect disposal of this waste, in accordance with national legislation.
For business users in the European Union
• If you wish to discard electrical and electronic equipment, please contact your dealer or supplier
for further information.
Information on Disposal in other Countries outside the European Union
• This symbol is only valid in the European Union. If you wish to discard this product, please contact
your local authorities or dealer and ask for the correct method of disposal.

User Manual 9
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the
model number and the serial number of this unit as a permanent record of your purchase to aid in
identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.

10 User Manual
Table of Contents
1 Operation............................................................................................... 13
1.1 Before Operating the Telephones..................................................................................14
1.1.1 Before Operating the Telephones .....................................................................................14
1.2 Making Calls .................................................................................................................... 25
1.2.1 Basic Calling ..................................................................................................................... 25
1.2.2 Easy Dialling ..................................................................................................................... 30
1.2.3 Redial ................................................................................................................................ 34
1.2.4 When the Dialled Line is Busy or There is No Answer......................................................35
1.2.5 Accessing the ISDN Service (ISDN Service Access) .......................................................42
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) .......................................43
1.2.7 Calling without Restrictions...............................................................................................44
1.2.8
To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) ..........45
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)........48
1.3 Receiving Calls ...............................................................................................................49
1.3.1 Answering Calls ................................................................................................................49
1.3.2 Answering Hands-free (Hands-free Answerback) .............................................................50
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)..........................................51
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) ....52
1.3.5 Using the ANSWER/RELEASE Button .............................................................................53
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]).......................55
1.4 During a Conversation.................................................................................................... 56
1.4.1 Transferring a Call (Call Transfer)......................................................................................56
1.4.2 Holding a Call....................................................................................................................60
1.4.3 Talking to Two Parties Alternately (Call Splitting) ..............................................................64
1.4.4 Answering Call Waiting .....................................................................................................66
1.4.5 Multiple Party Conversation ..............................................................................................70
1.4.6 Mute ..................................................................................................................................78
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) ................................79
1.4.8 Using the Headset (Headset Operation) ...........................................................................80
1.5 Before Leaving Your Desk..............................................................................................82
1.5.1 Forwarding Calls ...............................................................................................................82
1.5.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])..................................91
1.5.3 Showing a Message on the Caller's Telephone Display (Absent Message) ...................101
1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..................103
1.6 Making/Answering an Announcement ........................................................................105
1.6.1 Paging .............................................................................................................................105
1.6.2 Answering/Denying a Paging Announcement .................................................................107
1.7 Setting the Telephone According to Your Needs .......................................................108
1.7.1 Setting the Alarm (Timed Reminder) ..............................................................................108
1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])............................................................ 110
1.7.3
Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) ......113
1.7.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP])..............................................114
1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected
Line Identification Restriction [COLR])............................................................................115
1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line
Identification Restriction [CLIR]) ..................................................................................... 116