Panasonic KX-NCP500 Owner's manual

Model No. KX-NCP500
KX-NCP1000
Pure IP-PBX
PT Programming Manual
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0000 or later

Introduction
About this Programming Manual
The PT Programming Manual is designed to serve as a reference to programming the Panasonic Pure IP-PBX
using a Panasonic proprietary telephone (PT) with display.
The PT Programming Manual is divided into the following sections:
Section 1, Overview
Provides an overview of programming the PBX.
Section 2, PT Programming
Serves as reference operating instructions when using a display PT to program the PBX.
Section 3, Appendix
Provides a list of changes from the previous version of each model.
Feature Programming References
Provides a list of all related PT programming items for each feature.
References Found in the PT Programming Manual
PT Programming Manual References
Related sections of the PT Programming Manual are listed for your reference.
Feature Guide References
The Feature Guide explains what the PBX can do, as well as how to obtain the most of its many features and
facilities. Sections from the Feature Guide are listed throughout the PT Programming Manual for your
reference.
Links to Other Pages and Manuals
If you are viewing this manual with a PC, certain items are linked to different sections of the PT Programming
Manual and other Pure IP-PBX manuals. Click on a link to jump to that section.
Linked items include:
•PT Programming Manual References
•Feature Guide References
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to
property.
2 PT Programming Manual
Introduction

WARNING
Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise.
These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an
authorised Panasonic Factory Service Centre.
NOTES
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, see [190] Main Processing (MPR) Software
Version Reference.
•Some optional service cards, PTs, and features are not available in some areas. Additionally, some optional
service cards and features are not available for some PBX models. Please consult your certified
Panasonic dealer for more information.
•Product specifications are subject to change without notice.
•Throughout this manual, PT displays and other displays are shown in English. Other languages may be
available, depending on the country or area.
•In this manual, the suffix of each model number (e.g., KX-NCP500NE) is omitted unless necessary.
•For details about PT programming using the KX-NT400, refer to the Operating Instructions for the
KX-NT400.
The KX-NCP500UK/KX-NCP1000UK, KX-NCP500NE/KX-NCP1000NE, and KX-NCP500GR/
KX-NCP1000GR are designed to interwork with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
• ONP 2048 kbit/s digital structured leased lines (D2048S)
Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this
equipment is in compliance with the essential requirements and other relevant provisions of Radio &
Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
PT Programming Manual 3
Introduction

Table of Contents
1Overview ...................................................................................................9
1.1 Introduction .....................................................................................................................10
1.1.1 Introduction .....................................................................................................................10
1.1.2 Password Security ..........................................................................................................11
1.1.3 Entering Characters .......................................................................................................12
2 PT Programming ....................................................................................17
2.1 PT Programming .............................................................................................................18
2.1.1 Programming Instructions ..............................................................................................18
2.1.2 Maximum Values ............................................................................................................21
2.1.3 Basic Programming ........................................................................................................22
[000] Date & Time ........................................................................................................22
[001] System Speed Dialling Number ..........................................................................22
[002] System Speed Dialling Name .............................................................................22
[003] Extension Number ..............................................................................................22
[004] Extension Name .................................................................................................23
[005] Extension Personal Identification Number (PIN) ................................................23
[006] Operator Assignment ..........................................................................................23
[007] DSS Console Paired Telephone .........................................................................23
[008] Absent Message .................................................................................................24
[010] Charge Margin ....................................................................................................24
[011] Charge Tax .........................................................................................................24
[012] Charge Rate per Unit ..........................................................................................24
2.1.4 System Management Programming ...............................................................................25
[100] Flexible Numbering .............................................................................................25
[101] Time Service Switching Mode ............................................................................25
[102] Time Service Starting Time ................................................................................25
[103] Idle Line Access (Local Access) .........................................................................26
[110] System Password for Administrator—for PT Programming ...............................26
[111] System Password for User—for PT Programming .............................................26
[112] Manager Password .............................................................................................26
[120] Verification Code ................................................................................................26
[121] Verification Code Name ......................................................................................27
[122] Verification Code Personal Identification Number (PIN) .....................................27
[123] Verification Code COS Number ..........................................................................27
[130] Decimal Point Position for Currency ...................................................................27
[131] Currency .............................................................................................................27
[190] Main Processing (MPR) Software Version Reference ........................................28
2.1.5 Timer Programming ........................................................................................................29
[200] Hold Recall Time ................................................................................................29
[201] Transfer Recall Time ..........................................................................................29
[203] Intercept Time .....................................................................................................29
[204] Hot Line Waiting Time ........................................................................................29
[205] Automatic Redial Repeat Times .........................................................................29
[206] Automatic Redial Interval ....................................................................................29
[207] Door Unlock Time ...............................................................................................30
[208] Call Duration Count Starting Time for LCOT ......................................................30
[209] DISA Delayed Answer Time ...............................................................................30
[210] DISA Trunk-to-Trunk Call Prolong Time .............................................................30
[211] DISA Intercept Time ...........................................................................................30
2.1.6 TRS/Barring/ARS Programming .....................................................................................31
[300] TRS/Barring Override by System Speed Dialling ...............................................31
4 PT Programming Manual
Table of Contents

[301] TRS/Barring Denied Code ..................................................................................31
[302] TRS/Barring Exception Code .............................................................................31
[303] Special Carrier Access Code ..............................................................................31
[304] Emergency Number ............................................................................................31
[320] ARS Mode ..........................................................................................................31
[321] ARS Leading Number .........................................................................................32
[322] ARS Routing Plan Table Number .......................................................................32
[325] ARS Exception Number ......................................................................................32
[330] ARS Routing Plan Time Table ............................................................................32
[331–346] ARS Routing Plan Table (1–16) .................................................................33
[350] ARS Carrier Name ..............................................................................................33
[351] ARS Trunk Group for Carrier Access .................................................................33
[352] ARS Removed Number of Digits for Carrier Access ..........................................33
[353] ARS Carrier Access Code ..................................................................................33
2.1.7 Trunk Programming ........................................................................................................34
[400] LCOT/BRI Trunk Connection ..............................................................................34
[401] LCOT/BRI Trunk Name ......................................................................................34
[402] LCOT/BRI Trunk Group Number ........................................................................34
[409] LCOT/BRI Trunk Number Reference .................................................................34
[410] LCOT Dialling Mode ...........................................................................................34
[411] LCOT Pulse Rate ...............................................................................................34
[412] LCOT DTMF Minimum Duration .........................................................................35
[413] LCOT CPC Signal Detection Time—Outgoing ...................................................35
[414] LCOT CPC Signal Detection Time—Incoming ...................................................35
[415] LCOT Reverse Circuit ........................................................................................35
[416] LCOT Pause Time ..............................................................................................35
[417] LCOT Flash/Recall Time ....................................................................................35
[418] LCOT Disconnect Time ......................................................................................36
[420] BRI Network Type ..............................................................................................36
[421] BRI DIL/DDI/MSN Selection ...............................................................................36
[422] BRI Subscriber Number ......................................................................................36
[424] BRI Layer 1 Active Mode ....................................................................................36
[425] BRI Layer 2 Active Mode ....................................................................................36
[426] BRI Configuration ...............................................................................................37
[427] BRI TEI Mode .....................................................................................................37
[450] DIL 1:1 Destination .............................................................................................37
[451] DID Number ........................................................................................................37
[452] DID Name ...........................................................................................................37
[453] DID Destination ..................................................................................................38
[471] Host PBX Access Code ......................................................................................38
[472] Extension-to-Trunk Call Duration .......................................................................38
[473] Trunk-to-Trunk Call Duration ..............................................................................38
[475] DISA Silence Detection ......................................................................................38
[476] DISA Continuous Signal Detection .....................................................................39
[477] DISA Cyclic Signal Detection .............................................................................39
[490] Caller ID Signal Type ..........................................................................................39
[491] Pay Tone Signal Type ........................................................................................39
2.1.8 COS Programming .........................................................................................................40
[500] Trunk Group Number ..........................................................................................40
[501] TRS/Barring Level ..............................................................................................40
[502] Trunk Call Duration Limitation ............................................................................40
[503] Call Transfer to Trunk .........................................................................................40
[504] Call Forwarding to Trunk ....................................................................................40
[505] Executive Busy Override ....................................................................................41
[506] Executive Busy Override Deny ...........................................................................41
PT Programming Manual 5
Table of Contents

[507] DND Override .....................................................................................................41
[508] Account Code Mode ...........................................................................................41
[509] TRS/Barring Level for System Speed Dialling ....................................................41
[510] TRS/Barring Level for Extension Dial Lock ........................................................41
[511] Manager Assignment ..........................................................................................41
[512] Permission for Door Open Access .....................................................................42
[514] Time Service Manual Switching .........................................................................42
[515] Wireless XDP Parallel Mode for Paired Telephone ............................................42
[516] Programming Mode Limitation ............................................................................42
2.1.9 Extension Programming .................................................................................................43
[600] EXtra Device Port (XDP) Mode ..........................................................................43
[601] Terminal Device Assignment ..............................................................................43
[602] Class of Service ..................................................................................................43
[603] Extension User Group ........................................................................................43
[604] Extension Intercept Destination ..........................................................................43
[605] Call Forwarding—No Answer Time ....................................................................44
[606] CLIP/COLP Number ...........................................................................................44
[620] Incoming Call Distribution Group Member ..........................................................44
[621] Incoming Call Distribution Group Delayed Ringing ............................................44
[622] Incoming Call Distribution Group Floating Extension Number ...........................44
[623] Incoming Call Distribution Group Name .............................................................45
[624] Incoming Call Distribution Group Distribution Method ........................................45
[625] Destination for Overflow Time Expiration ...........................................................45
[626] Overflow Time ....................................................................................................45
[627] Destination When All Busy .................................................................................45
[628] Queuing Call Capacity ........................................................................................46
[629] Queuing Hurry-up Level .....................................................................................46
[630] Queuing Time Table ...........................................................................................46
[631] Sequences in Queuing Time Table ....................................................................46
[632] Maximum Number of Agents ..............................................................................46
[640] Extension User Groups of a Paging Group ........................................................47
[641] External Pagers of a Paging Group ....................................................................47
[650] Extension User Groups of a Pickup Group .........................................................47
[660] VM Group Floating Extension Number ...............................................................47
[680] Idle Extension Hunting Type ...............................................................................48
[681] Idle Extension Hunting Group Member ..............................................................48
[690] PS Registration ...................................................................................................48
[691] PS Termination ...................................................................................................48
[692] Personal Identification Number (PIN) for PS Registration ..................................49
[699] CS Status Reference ..........................................................................................49
2.1.10 Resource/Interface Programming ..................................................................................50
[700] External Pager Floating Extension Number .......................................................50
[710] Music Source Selection for BGM ........................................................................50
[711] Music on Hold .....................................................................................................50
[712] Music for Transfer ...............................................................................................50
[720] Doorphone Call Destination ................................................................................50
[729] Doorphone Number Reference ..........................................................................50
[730] Outgoing Message (OGM) Floating Extension Number .....................................51
[731] Outgoing Message (OGM) Name .......................................................................51
[732] DISA Security Mode ...........................................................................................51
2.1.11 SMDR & Maintenance Programming .............................................................................52
[800] RS-232C Parameter—New Line Code ...............................................................52
[800] RS-232C Parameter—Baud Rate ......................................................................52
[800] RS-232C Parameter—Word Length ...................................................................52
[800] RS-232C Parameter—Parity Bit .........................................................................52
6 PT Programming Manual
Table of Contents

[800] RS-232C Parameter—Stop Bit Length ...............................................................52
[801] External Modem Control .....................................................................................52
[802] SMDR Page Length ............................................................................................53
[803] SMDR Skip Perforation ......................................................................................53
[804] SMDR Outgoing Call Printing .............................................................................53
[805] SMDR Incoming Call Printing .............................................................................53
[810] Remote Programming ........................................................................................53
[811] Modem Floating Extension Number ...................................................................53
[812] ISDN Remote Floating Extension Number .........................................................53
2.1.12 Card Programming .........................................................................................................54
[900] Slot Card Type Reference ..................................................................................54
[901] Slot Card Deletion ..............................................................................................54
[902] Slot Card Reset ..................................................................................................54
[910] OPB3 Option Card Type Reference ...................................................................54
[911] OPB3 Option Card Deletion ...............................................................................54
3 Appendix .................................................................................................55
3.1 Revision History ..............................................................................................................56
3.1.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx .................................56
Feature Programming References .............................................................57
PT Programming Manual 7
Table of Contents

8 PT Programming Manual
Table of Contents

Section 1
Overview
This section provides an overview of programming the
PBX.
PT Programming Manual 9

1.1 Introduction
1.1.1 Introduction
These programming instructions are designed to serve as an overall system programming reference for the
Panasonic Pure IP-PBX. Each feature in the PBX has default settings that can be changed to customise the
PBX to your requirements. These settings control the functions of the PBX, and changing them is referred to
as "system programming".
Only one person can perform system programming at a time. Any other users trying to enter system
programming mode will be denied access.
Ways to Programme
There are two programming methods:
•PC (Personal Computer) Programming
All features and settings of the PBX can be programmed through PC programming with Maintenance
Console. Installing and starting the Maintenance Console is described in the Installation Manual.
•PT (Proprietary Telephone) Programming
A subset of the features and settings of the PBX can be programmed using a PT. PT programming is
described in Section 2.1 PT Programming. An extension user can perform system programming by
entering three-digit programming numbers with a PT.
10 PT Programming Manual
1.1.1 Introduction

1.1.2 Password Security
To maintain system security, system passwords are required to access certain programming functions of the
PBX. By giving different users access to different passwords, it is possible to control the amount of
programming that each user is able to perform.
The following types of system passwords are available:
Password Description Format
System Password (PT) for
User
Used to access user-level PT programming. The specific PT
programming items that may be programmed at user level
can be selected through system programming.
4–10 digits
System Password (PT) for
Administrator
Used to access administrator-level PT programming. All PT
programming settings are available.
CAUTION
To the Administrator or Installer regarding the system password
1. Please provide all system passwords to the customer.
2. To avoid unauthorised access and possible abuse of the PBX, keep the passwords secret, and inform
the customer of the importance of the passwords, and the possible dangers if they become known to
others.
3. The PBX has default passwords preset. For security, change these passwords the first time that you
programme the PBX.
4. Change the passwords periodically.
5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum
protection against unauthorised access. For a list of numbers and characters that can be used in system
passwords, refer to Section 1.1.3 Entering Characters.
PT Programming Manual 11
1.1.2 Password Security

1.1.3 Entering Characters
The following characters can be used when storing a name, message, or other text entry data using a PT. The
tables below show you the characters available by pushing each button a specific number of times.
Table 1 (Standard mode)
Table 1 (Standard mode for RU model)
12 PT Programming Manual
1.1.3 Entering Characters

Table 2 (Option mode)
Table 2 (Option mode for CE model)
PT Programming Manual 13
1.1.3 Entering Characters

Table 2 (Option mode for GR model)
Table 2 (Option mode for RU model)
14 PT Programming Manual
1.1.3 Entering Characters

[Example of Entering Characters]
To enter "Ann":
Ann
6(5 times) 6(5 times)
2OR
FWD/DND
Note
•To erase the character on the cursor, press CLEAR.
•To move the cursor to the left, press .
•To move the cursor to the right, press . When entering two or more characters that use the same
button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering
the first character.
•If SELECT is pressed, the characters for each button will be displayed in reverse order.
•To toggle between Table 1 and Table 2 when using the KX-NT300/KX-DT300/KX-T7600 series, press
the leftmost soft button.
PT Programming Manual 15
1.1.3 Entering Characters

16 PT Programming Manual
1.1.3 Entering Characters

Section 2
PT Programming
This section serves as reference operating instructions
when using a display PT to program the PBX.
PT Programming Manual 17

2.1 PT Programming
2.1.1 Programming Instructions
Required Telephone/Extension
PBX settings can be customised through system programming by using a proprietary telephone (PT) with a
multiline display, such as the KX-NT343 or KX-NT346. To access system programming, the Class of Service
(COS) assigned to the PT’s extension must be programmed to allow system programming, or the PT must be
connected to the lowest-numbered port on the card installed in the lowest-numbered slot.
Only one system programming session can be performed at a time. This means that only one user can access
system programming at a time, whether through a PT or PC.
For a list of characters that can be entered during system programming, see Section 1.1.3 Entering
Characters.
Buttons and Functions
Fixed Buttons
Function
KX-NT300/KX-DT300 KX-T7600 KX-T7200/KX-T7400/
KX-T7500*1
REDIAL
PREVIOUS
SP-PHONE
NEXT
FWD/DND
(Page up)
CONF
(Page down)
AUTO DIAL
STORE
ENTER
—Back to Previous Menu
(CANCEL)
SHIFT
SHIFT
SHIFT
SHIFT
PAUSE
PAUSE
PROGRAM PAUSE
PROGRAM
HOLD
HOLD
END
AUTO ANS
MUTE
MESSAGE
MUTE
AUTO ANSWER MESSAGE
SELECT
18 PT Programming Manual
2.1.1 Programming Instructions

Fixed Buttons
Function
KX-NT300/KX-DT300 KX-T7600 KX-T7200/KX-T7400/
KX-T7500*1
FLASH/
RECALL
FLASH
FLASH
TRANSFER
TRANSFER
CLEAR
INTERCOM
INTERCOM
SECRET
*1 The buttons shown in this column are from the KX-T7400 series.
Entering System Programming Mode
Using a PT to perform system programming allows an authorised extension user to set a wide range of PBX
features and parameters.
There are two levels of system programming that can be performed with a PT: administrator-level programming
and user-level programming.
Administrator Level:
Allows the programming of all settings accessible through PT programming.
PROGRAM/
PAUSE
#
= 1234
System Password for Administrator
Programming No.
3 digits
—for PT Programming
User Level:
Allows the programming of limited settings as permitted through PC programming.
= 1234
Programming No.
3 digits
System Password for User
—for PT Programming
PROGRAM/
PAUSE
Note
means default value throughout this manual.
Programming Structure
Programming
Number Programming Group Title Description
[0XX] Basic Programming Frequently used programming steps
[1XX] System Management
Programming
Global system parameters
[2XX] Timer Programming System timers
PT Programming Manual 19
2.1.1 Programming Instructions

Programming
Number Programming Group Title Description
[3XX] TRS/Barring/ARS Programming TRS/Barring and Automatic Route Selection (ARS)
programming
[4XX] Trunk Programming Trunk, trunk group, and BRI line settings
[5XX] COS Programming Class of Service parameters
[6XX] Extension Programming Extension feature settings
[7XX] Resource/Interface
Programming
PBX interface and external device settings
[8XX] SMDR & Maintenance
Programming
Station Message Detail Recording (SMDR) and
maintenance feature settings
[9XX]
Card Programming Used to display the cards currently installed in the
PBX, or to delete a card from system programming
before physically removing it.
20 PT Programming Manual
2.1.1 Programming Instructions