Panasonic KX-TVS80 User manual

Please read this manual before installing, customizing, or operating the Voice Processing System.
KX-TVS50
Model KX-TVS80
Voice Processing System
Installation Manual
POWER
VOICE PROCESSING SYSTEM
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS50/KX-TVS80.
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2 Installation Manual
We are confident that it will provide your customer or client with many years of dependable
service.
This Voice Processing System was especially tailored for the American environment. For
example, it can be configured for English, a second language, or a third language:
System prompts—Recorded by the factory in English
User 1 prompts—Record in any language you like
User 2 prompts—Record in any language you like
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a
Custom Service. This supports many languages as there are 12 keys on a touchtone phone and
you can record up to 100 Custom Service menus. One twelfth of these menus can be recorded
in one language if you desire. Another twelfth can be recorded in another language, and so on.
Thus callers can be guided entirely intheir native languages. For a multi-cultural United States,
Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix
A1 SYSTEM FEATURES for more details.
Note
This product is only for connection behind a suitable PBX and should not beconnected directly
to the network.
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico.
Thank you for purchasing the Panasonic Model
KX-TVS50/KX-TVS80 Voice Processing System.
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Important Information
Installation Manual 3
Important Information
SAFETY REQUIREMENTS
•Follow all product warnings, cautions, and instructions.
•Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
•If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a
qualified Panasonic Factory Service Technician.
•Install the unit so that the power cord is not obstructed in any way. Do not connect this unit
to an extension cord.
•Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C {104 °F}) and vibration. Do not expose the unit to direct sunlight.
•Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
•Read all the information contained in this manual.
•This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
•This unit is equipped with a 3-wire grounding plug. The plug will only fit into a grounded
power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet,
have the outlet replaced by a licensed electrician.
•Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged, if the cabinet is cracked or broken, or when the unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
•Unplug the unit from its power source before cleaning.
•Do not block the vent slots and openings located on the front and top of the unit.
•Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified Panasonic Factory Service Technicians.
•Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
•Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
•Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
•Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only
a damp soft cloth for cleaning.
•Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
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Important Information
4 Installation Manual
When you ship the product
Carefully pack and send itprepaid,adequately insured and preferably in the originalcarton.
Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT
send the product to the Executive or Regional Sales offices. They are NOT equipped to
make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory.
Consult your authorized Panasonic dealer for detailed instructions.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE
PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
The serial number of this product may be found on the label affixed to the back of the unit.
You should note the serial number of this unit in the space provided and retain this book as a
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference
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Important Information
Installation Manual 5
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
Note
Before you start setting or changing system parameters, we recommend that you turn off the
Call Progression Mode with the OFLN command. While off, the power LED of the VPS will
flash and the VPS will not answer any incoming call. After you finish programming, use the
ONLN command to turn on the Call Progression Mode (normal operation). Please see
7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
•HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,
INCORPORATED in the United States and/or other countries.
•IBM is either a registered trademark or a trademark of International Business Machines
Corporation in the United States and/or other countries.
•Procomm Plus is either a registered trademark or a trademark of DATASTORM
TECHNOLOGIES, INC. in the United States and/or other countries.
•Smartcom is either a registered trademark or a trademark of Hayes Microcomputer
Products, Inc. in the United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.
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Important Information
6 Installation Manual
TELEPHONE COMPANY AND F.C.C. REQUIREMENTS AND
RESPONSIBILITIES
Notify The Telephone Company
Installation must be performed by a qualified professional installer. If required, provide the
telephone company with the following technical information:
•The telephone numbers to which the system will be connected
•Make: Panasonic
•Model: KX-TVS50/KX-TVS80
•FCC Registration No.: found on the bottom of the unit
•Ringer Equivalence No.: 0.4B
•Facility Interface Code: 02LS2
•Service Order Code: 9.0F
•Required Network Interface Jack: RJ11C
Connection to the Telephone Line
The VPS unit must not be connected to coin operated telephone lines. Contact the telephone
company before connecting this unit to a party line.
Telephone Service Problems
The telephone company may temporarily discontinue service if the VPS causes problems with
the telephone network.Discontinued service usuallyoccursafterprior notification.When prior
notification is not practical, the telephone company must:
•Promptly notify the customer of the temporarily discontinued service.
•Provide the customer with an opportunity to correct the situation or problem.
•Inform the customer of the right to bring a complaint to the Federal Communication
Commission pursuant to the procedures set forth in Subpart E of Part 68 of the FCC
Telephone Equipment Rules.
Telephone Network and Terminal Equipment compatibility
Availability of Telephone Interface Information
When requested by the customer, the telephone company must provide the following
information:
•technical information concerning interface parameters.
•technical information not specified in FCC rules such as the number of ringers that
can be connected to a particular telephone line.
Changes in Telephone Company Communications Facilities, Equipment, Operations,
and Procedures
The telephone company may make changes to its communication facilities, equipment,
operations, or procedures, when such action is reasonably required in the operation of its
business, and is not inconsistent with FCC rules (FCC Telephone Equipment Rules, Part
68).
The customer shall be given adequate notice in writing when changes will:
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Important Information
Installation Manual 7
•render the customer's equipment incompatible with telephone company
communications
•require modification or alteration of customer terminal equipment
•materially affect customer terminal equipment use or performance
Adequate notice provides the customer with the opportunity to make any necessary
alterations in order to maintain uninterrupted service.
Note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures.
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Ringer Equivalence No. (REN)
Customers, before connecting terminal equipment to the telephone network, shall upon
request of the Telephone Company, inform the Telephone Company of the particular line(s)
to which such connection is made, the F.C.C. registration number(see the label on the back
of the unit) and ringer equivalence number (REN) of the registered terminal equipment.
The REN is useful in determining the quantity of devices you may connect to your
telephoneline and still have all of those devices ring when your telephone number is called.
In most, but not all areas, the sum of the REN's of all devices connected to one line should
not exceed five (5.0). To be certain of the number of devices you may connect to your line,
as determined by the REN, you should contact your local telephone company to determine
the maximum REN for your calling area.
CAUTION
Any change or modification made to the terminal equipment, not expressly approved by the
manufacturer, could void the user's authority to operate this equipment.
When programming and/or making test calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform these tests during off-peak hours, such as early morning or late evening.
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Table of Contents
8 Installation Manual
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO ............................................................ 16
1.1.1 Why Voice Processing? .............................................................................................. 16
1.1.2 Basic Operations......................................................................................................... 16
1.1.3 VPS Limitations ......................................................................................................... 17
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE............................... 18
1.2.1 System Administration............................................................................................... 18
1.2.2 System Management .................................................................................................. 18
1.2.3 Subscriber Use............................................................................................................ 18
1.3 SYSTEM BASICS ....................................................................................................... 19
1.3.1 General ....................................................................................................................... 19
1.3.2 System Components................................................................................................... 19
1.3.3 Which Phone Systems are Compatible?..................................................................... 21
1.3.4 Installer Equipment and Software Requirements....................................................... 23
1.3.5 Specifications.............................................................................................................. 23
1.3.6 Hardware .................................................................................................................... 23
1.3.7 Flash Memory Expansion Capabilities (KX-TVS50 only)........................................ 23
1.3.8 Recommendations for System Configuration............................................................. 24
1.4 DIGITAL INTEGRATION......................................................................................... 25
1.4.1 General ....................................................................................................................... 25
1.4.2 APT Integration.......................................................................................................... 25
1.4.3 Connection Example—APT Integration .................................................................... 25
1.4.4 DPT Integration.......................................................................................................... 26
1.4.5 Connection Example—DPT Integration .................................................................... 26
2 INSTALLATION
2.1 SAFETY PRECAUTIONS ......................................................................................... 28
2.1.1 Installation.................................................................................................................. 28
2.1.2 Wiring......................................................................................................................... 29
2.2 UNPACKING............................................................................................................... 30
2.3 MOUNTING THE VPS ON THE WALL................................................................. 31
2.4 FRAME GROUND CONNECTION ......................................................................... 32
2.5 INSTALLATION STEPS............................................................................................ 33
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVS52) TO
THE KX-TVS50 ......................................................................................................... 35
2.6.1 General ....................................................................................................................... 35
2.6.2 Installing the KX-TVS52 ........................................................................................... 35
2.7 CONNECTIONS ......................................................................................................... 37
2.7.1 Connecting to the PBX............................................................................................... 37
2.7.2 Opening the Ferrite Core............................................................................................ 37
2.7.3 Connection for APT Integration................................................................................. 38
2.7.4 Connection for DPT Integration................................................................................. 38
2.7.5 Connection for Non-APT/DPT Integration................................................................ 39
2.8 TERMINAL CONNECTION..................................................................................... 40
2.8.1 Requirements for Connecting Programming Terminal .............................................. 40
2.8.2 Connecting the RS-232C Cable.................................................................................. 40
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Table of Contents
Installation Manual 9
2.8.3 RS-232C Signals .........................................................................................................42
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION........................................................................44
3.1.1 APT/DPT or Inband Signaling?..................................................................................44
3.1.2 Why Integration is Important ......................................................................................44
3.1.3 How the VPS and the PBX Communicate..................................................................44
3.1.4 PBX Requirements for Integration..............................................................................45
3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................48
3.2.1 General Guidelines and Definitions ............................................................................48
3.2.2 RS-232C Settings........................................................................................................48
3.2.3 Port Settings ................................................................................................................48
3.2.4 PBX Interface Parameters ...........................................................................................49
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs.................52
3.3.1 VPS Programming for Inband Integration ..................................................................52
3.3.2 KX-T123211D Software Verification and Programming for Inband Integration .......53
3.3.3 KX-TA Series Programming for Inband Integration via the Manager’s Extension ....55
3.3.4 KX-TD500 Programming for Inband Integration with KX-TVS80 ...........................58
3.3.5 KX-TD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband
Integration via the Manager’s Extension ...................................................................67
3.3.6 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via
the Operating and Maintenance Tool.........................................................................68
3.3.7 KX-TD308 Programming for Inband Integration via the Operating and Maintenance
Tool ............................................................................................................................71
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
SERIES PBX AND KX-TD SERIES PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION......................................................76
4.1.1 Why Digital Integration is Important..........................................................................76
4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624.........................78
4.2.1 KX-TA624 Software Verification and Programming for Digital Integration via the
Manager’s Extension..................................................................................................78
4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION WITH KX-TVS80...........84
4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232,
KX-TA1232 AND KX-TD308.....................................................................................92
4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the
Manager’s Extension..................................................................................................92
4.4.2 KX-TD1232 Software Verification and Programming for DPT Integration via the
Operating and Maintenance Tool...............................................................................97
4.4.3 KX-TD308 Software Verification and Programming for DPT Integration via the
Manager’s Extension................................................................................................100
4.5 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES ......... 105
4.5.1 Live Call Screening (LCS) Programming.................................................................105
4.5.2 Live Call Screening Password Assignment...............................................................105
4.5.3 Live Call Screening Password Canceling..................................................................106
4.5.4 Live Call Screening Recording Mode Assignment via System Programming .........106
4.5.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming............ 107
4.5.6 Live Call Screening Assignment via PC Programming............................................108
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Table of Contents
10 Installation Manual
4.5.7 Live Call Screening Button Assignment via Station Programming......................... 109
4.5.8 Live Call Screening Cancel Button Assignment via Station Programming............. 109
4.5.9 Two-Way Recording Button Assignment via Station Programming........................ 110
4.5.10 Two-Way Transfer Button Assignment via Station Programming......................... 111
4.5.11 Voice Mail Transfer Button Assignment via Station Programming....................... 112
4.5.12 Button Assignment via PC Programming .............................................................. 112
4.5.13 Live Call Screening Activation............................................................................... 114
4.5.14 Live Call Screening Password Control................................................................... 115
4.5.15 Two-Way Recording into Mailbox ......................................................................... 115
4.5.16 Two-Way Transfer into Mailbox............................................................................. 115
4.5.17 A Restriction on TWR/TWT Activation ................................................................ 115
5 CUSTOMIZING THE SYSTEM
5.1 STARTING UP........................................................................................................... 118
5.1.1 Before Programming ................................................................................................ 118
5.1.2 Quick Setup .............................................................................................................. 118
5.1.3 Starting the Quick Setup........................................................................................... 119
5.2 PORT SETTING OPTIONS .................................................................................... 126
5.2.1 Custom Service Setting Example............................................................................. 126
5.2.2 Custom Service Features.......................................................................................... 128
5.2.3 Custom Service Programming.................................................................................. 129
5.2.4 Recording Menus...................................................................................................... 132
5.2.5 Checking Operation.................................................................................................. 132
5.2.6 Voice Mail.................................................................................................................132
5.2.7 Mailbox Groups........................................................................................................ 133
5.2.8 Extension Groups ..................................................................................................... 133
5.2.9 Interview Service...................................................................................................... 134
5.2.10 Automated Attendant.............................................................................................. 135
5.2.11 Department Dialing Service ................................................................................... 135
5.2.12 Operator Service..................................................................................................... 136
5.3 SETTING PORTS ..................................................................................................... 137
5.3.1 Port Service Menu.................................................................................................... 137
5.4 AUTOMATED ATTENDANT PARAMETERS..................................................... 139
5.4.1 Automated Attendant Menu ..................................................................................... 139
5.4.2 Department Dialing .................................................................................................. 139
5.4.3 Operator’s Parameters............................................................................................... 140
5.5 SETTING MAILBOXES.......................................................................................... 143
5.5.1 Mailbox Setting Menu.............................................................................................. 143
5.5.2 Entering a Mailbox................................................................................................... 143
5.5.3 Deleting a Mailbox................................................................................................... 147
5.5.4 Password Reset......................................................................................................... 147
5.5.5 Mailbox Listing ........................................................................................................ 148
5.6 TRAINING THE SUBSCRIBER............................................................................. 149
6FINALSETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) ........................................... 152
6.1.1 Accessing the Message Manager’s Mailbox ............................................................ 152
6.1.2 Main Menu of Message Manager’s Service............................................................. 152
6.1.3 Company Greetings (Enter #6*998,5,1)—KX-TVS80 only.................................... 153
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