Panasonic KX-TVS80 User manual

Please read this manual before installing, customizing, or operating the Voice Processing System.
KX-TVS50
Model KX-TVS80
Voice Processing System
Installation Manual
POWER
VOICE PROCESSING SYSTEM
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS50/KX-TVS80.
All manuals and user guides at all-guides.com

2 Installation Manual
We are confident that it will provide your customer or client with many years of dependable
service.
This Voice Processing System was especially tailored for the American environment. For
example, it can be configured for English, a second language, or a third language:
System prompts—Recorded by the factory in English
User 1 prompts—Record in any language you like
User 2 prompts—Record in any language you like
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a
Custom Service. This supports many languages as there are 12 keys on a touchtone phone and
you can record up to 100 Custom Service menus. One twelfth of these menus can be recorded
in one language if you desire. Another twelfth can be recorded in another language, and so on.
Thus callers can be guided entirely intheir native languages. For a multi-cultural United States,
Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix
A1 SYSTEM FEATURES for more details.
Note
This product is only for connection behind a suitable PBX and should not beconnected directly
to the network.
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico.
Thank you for purchasing the Panasonic Model
KX-TVS50/KX-TVS80 Voice Processing System.
All manuals and user guides at all-guides.com

Important Information
Installation Manual 3
Important Information
SAFETY REQUIREMENTS
•Follow all product warnings, cautions, and instructions.
•Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
•If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a
qualified Panasonic Factory Service Technician.
•Install the unit so that the power cord is not obstructed in any way. Do not connect this unit
to an extension cord.
•Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C {104 °F}) and vibration. Do not expose the unit to direct sunlight.
•Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
•Read all the information contained in this manual.
•This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
•This unit is equipped with a 3-wire grounding plug. The plug will only fit into a grounded
power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet,
have the outlet replaced by a licensed electrician.
•Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged, if the cabinet is cracked or broken, or when the unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
•Unplug the unit from its power source before cleaning.
•Do not block the vent slots and openings located on the front and top of the unit.
•Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified Panasonic Factory Service Technicians.
•Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
•Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
•Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
•Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only
a damp soft cloth for cleaning.
•Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
All manuals and user guides at all-guides.com

Important Information
4 Installation Manual
When you ship the product
Carefully pack and send itprepaid,adequately insured and preferably in the originalcarton.
Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT
send the product to the Executive or Regional Sales offices. They are NOT equipped to
make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory.
Consult your authorized Panasonic dealer for detailed instructions.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE
PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
The serial number of this product may be found on the label affixed to the back of the unit.
You should note the serial number of this unit in the space provided and retain this book as a
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference
All manuals and user guides at all-guides.com

Important Information
Installation Manual 5
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
Note
Before you start setting or changing system parameters, we recommend that you turn off the
Call Progression Mode with the OFLN command. While off, the power LED of the VPS will
flash and the VPS will not answer any incoming call. After you finish programming, use the
ONLN command to turn on the Call Progression Mode (normal operation). Please see
7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
•HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,
INCORPORATED in the United States and/or other countries.
•IBM is either a registered trademark or a trademark of International Business Machines
Corporation in the United States and/or other countries.
•Procomm Plus is either a registered trademark or a trademark of DATASTORM
TECHNOLOGIES, INC. in the United States and/or other countries.
•Smartcom is either a registered trademark or a trademark of Hayes Microcomputer
Products, Inc. in the United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.
All manuals and user guides at all-guides.com

Important Information
6 Installation Manual
TELEPHONE COMPANY AND F.C.C. REQUIREMENTS AND
RESPONSIBILITIES
Notify The Telephone Company
Installation must be performed by a qualified professional installer. If required, provide the
telephone company with the following technical information:
•The telephone numbers to which the system will be connected
•Make: Panasonic
•Model: KX-TVS50/KX-TVS80
•FCC Registration No.: found on the bottom of the unit
•Ringer Equivalence No.: 0.4B
•Facility Interface Code: 02LS2
•Service Order Code: 9.0F
•Required Network Interface Jack: RJ11C
Connection to the Telephone Line
The VPS unit must not be connected to coin operated telephone lines. Contact the telephone
company before connecting this unit to a party line.
Telephone Service Problems
The telephone company may temporarily discontinue service if the VPS causes problems with
the telephone network.Discontinued service usuallyoccursafterprior notification.When prior
notification is not practical, the telephone company must:
•Promptly notify the customer of the temporarily discontinued service.
•Provide the customer with an opportunity to correct the situation or problem.
•Inform the customer of the right to bring a complaint to the Federal Communication
Commission pursuant to the procedures set forth in Subpart E of Part 68 of the FCC
Telephone Equipment Rules.
Telephone Network and Terminal Equipment compatibility
Availability of Telephone Interface Information
When requested by the customer, the telephone company must provide the following
information:
•technical information concerning interface parameters.
•technical information not specified in FCC rules such as the number of ringers that
can be connected to a particular telephone line.
Changes in Telephone Company Communications Facilities, Equipment, Operations,
and Procedures
The telephone company may make changes to its communication facilities, equipment,
operations, or procedures, when such action is reasonably required in the operation of its
business, and is not inconsistent with FCC rules (FCC Telephone Equipment Rules, Part
68).
The customer shall be given adequate notice in writing when changes will:
All manuals and user guides at all-guides.com

Important Information
Installation Manual 7
•render the customer's equipment incompatible with telephone company
communications
•require modification or alteration of customer terminal equipment
•materially affect customer terminal equipment use or performance
Adequate notice provides the customer with the opportunity to make any necessary
alterations in order to maintain uninterrupted service.
Note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures.
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Ringer Equivalence No. (REN)
Customers, before connecting terminal equipment to the telephone network, shall upon
request of the Telephone Company, inform the Telephone Company of the particular line(s)
to which such connection is made, the F.C.C. registration number(see the label on the back
of the unit) and ringer equivalence number (REN) of the registered terminal equipment.
The REN is useful in determining the quantity of devices you may connect to your
telephoneline and still have all of those devices ring when your telephone number is called.
In most, but not all areas, the sum of the REN's of all devices connected to one line should
not exceed five (5.0). To be certain of the number of devices you may connect to your line,
as determined by the REN, you should contact your local telephone company to determine
the maximum REN for your calling area.
CAUTION
Any change or modification made to the terminal equipment, not expressly approved by the
manufacturer, could void the user's authority to operate this equipment.
When programming and/or making test calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform these tests during off-peak hours, such as early morning or late evening.
All manuals and user guides at all-guides.com

Table of Contents
8 Installation Manual
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO ............................................................ 16
1.1.1 Why Voice Processing? .............................................................................................. 16
1.1.2 Basic Operations......................................................................................................... 16
1.1.3 VPS Limitations ......................................................................................................... 17
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE............................... 18
1.2.1 System Administration............................................................................................... 18
1.2.2 System Management .................................................................................................. 18
1.2.3 Subscriber Use............................................................................................................ 18
1.3 SYSTEM BASICS ....................................................................................................... 19
1.3.1 General ....................................................................................................................... 19
1.3.2 System Components................................................................................................... 19
1.3.3 Which Phone Systems are Compatible?..................................................................... 21
1.3.4 Installer Equipment and Software Requirements....................................................... 23
1.3.5 Specifications.............................................................................................................. 23
1.3.6 Hardware .................................................................................................................... 23
1.3.7 Flash Memory Expansion Capabilities (KX-TVS50 only)........................................ 23
1.3.8 Recommendations for System Configuration............................................................. 24
1.4 DIGITAL INTEGRATION......................................................................................... 25
1.4.1 General ....................................................................................................................... 25
1.4.2 APT Integration.......................................................................................................... 25
1.4.3 Connection Example—APT Integration .................................................................... 25
1.4.4 DPT Integration.......................................................................................................... 26
1.4.5 Connection Example—DPT Integration .................................................................... 26
2 INSTALLATION
2.1 SAFETY PRECAUTIONS ......................................................................................... 28
2.1.1 Installation.................................................................................................................. 28
2.1.2 Wiring......................................................................................................................... 29
2.2 UNPACKING............................................................................................................... 30
2.3 MOUNTING THE VPS ON THE WALL................................................................. 31
2.4 FRAME GROUND CONNECTION ......................................................................... 32
2.5 INSTALLATION STEPS............................................................................................ 33
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVS52) TO
THE KX-TVS50 ......................................................................................................... 35
2.6.1 General ....................................................................................................................... 35
2.6.2 Installing the KX-TVS52 ........................................................................................... 35
2.7 CONNECTIONS ......................................................................................................... 37
2.7.1 Connecting to the PBX............................................................................................... 37
2.7.2 Opening the Ferrite Core............................................................................................ 37
2.7.3 Connection for APT Integration................................................................................. 38
2.7.4 Connection for DPT Integration................................................................................. 38
2.7.5 Connection for Non-APT/DPT Integration................................................................ 39
2.8 TERMINAL CONNECTION..................................................................................... 40
2.8.1 Requirements for Connecting Programming Terminal .............................................. 40
2.8.2 Connecting the RS-232C Cable.................................................................................. 40
All manuals and user guides at all-guides.com

Table of Contents
Installation Manual 9
2.8.3 RS-232C Signals .........................................................................................................42
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION........................................................................44
3.1.1 APT/DPT or Inband Signaling?..................................................................................44
3.1.2 Why Integration is Important ......................................................................................44
3.1.3 How the VPS and the PBX Communicate..................................................................44
3.1.4 PBX Requirements for Integration..............................................................................45
3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................48
3.2.1 General Guidelines and Definitions ............................................................................48
3.2.2 RS-232C Settings........................................................................................................48
3.2.3 Port Settings ................................................................................................................48
3.2.4 PBX Interface Parameters ...........................................................................................49
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs.................52
3.3.1 VPS Programming for Inband Integration ..................................................................52
3.3.2 KX-T123211D Software Verification and Programming for Inband Integration .......53
3.3.3 KX-TA Series Programming for Inband Integration via the Manager’s Extension ....55
3.3.4 KX-TD500 Programming for Inband Integration with KX-TVS80 ...........................58
3.3.5 KX-TD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband
Integration via the Manager’s Extension ...................................................................67
3.3.6 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via
the Operating and Maintenance Tool.........................................................................68
3.3.7 KX-TD308 Programming for Inband Integration via the Operating and Maintenance
Tool ............................................................................................................................71
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
SERIES PBX AND KX-TD SERIES PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION......................................................76
4.1.1 Why Digital Integration is Important..........................................................................76
4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624.........................78
4.2.1 KX-TA624 Software Verification and Programming for Digital Integration via the
Manager’s Extension..................................................................................................78
4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION WITH KX-TVS80...........84
4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232,
KX-TA1232 AND KX-TD308.....................................................................................92
4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the
Manager’s Extension..................................................................................................92
4.4.2 KX-TD1232 Software Verification and Programming for DPT Integration via the
Operating and Maintenance Tool...............................................................................97
4.4.3 KX-TD308 Software Verification and Programming for DPT Integration via the
Manager’s Extension................................................................................................100
4.5 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES ......... 105
4.5.1 Live Call Screening (LCS) Programming.................................................................105
4.5.2 Live Call Screening Password Assignment...............................................................105
4.5.3 Live Call Screening Password Canceling..................................................................106
4.5.4 Live Call Screening Recording Mode Assignment via System Programming .........106
4.5.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming............ 107
4.5.6 Live Call Screening Assignment via PC Programming............................................108
All manuals and user guides at all-guides.com

Table of Contents
10 Installation Manual
4.5.7 Live Call Screening Button Assignment via Station Programming......................... 109
4.5.8 Live Call Screening Cancel Button Assignment via Station Programming............. 109
4.5.9 Two-Way Recording Button Assignment via Station Programming........................ 110
4.5.10 Two-Way Transfer Button Assignment via Station Programming......................... 111
4.5.11 Voice Mail Transfer Button Assignment via Station Programming....................... 112
4.5.12 Button Assignment via PC Programming .............................................................. 112
4.5.13 Live Call Screening Activation............................................................................... 114
4.5.14 Live Call Screening Password Control................................................................... 115
4.5.15 Two-Way Recording into Mailbox ......................................................................... 115
4.5.16 Two-Way Transfer into Mailbox............................................................................. 115
4.5.17 A Restriction on TWR/TWT Activation ................................................................ 115
5 CUSTOMIZING THE SYSTEM
5.1 STARTING UP........................................................................................................... 118
5.1.1 Before Programming ................................................................................................ 118
5.1.2 Quick Setup .............................................................................................................. 118
5.1.3 Starting the Quick Setup........................................................................................... 119
5.2 PORT SETTING OPTIONS .................................................................................... 126
5.2.1 Custom Service Setting Example............................................................................. 126
5.2.2 Custom Service Features.......................................................................................... 128
5.2.3 Custom Service Programming.................................................................................. 129
5.2.4 Recording Menus...................................................................................................... 132
5.2.5 Checking Operation.................................................................................................. 132
5.2.6 Voice Mail.................................................................................................................132
5.2.7 Mailbox Groups........................................................................................................ 133
5.2.8 Extension Groups ..................................................................................................... 133
5.2.9 Interview Service...................................................................................................... 134
5.2.10 Automated Attendant.............................................................................................. 135
5.2.11 Department Dialing Service ................................................................................... 135
5.2.12 Operator Service..................................................................................................... 136
5.3 SETTING PORTS ..................................................................................................... 137
5.3.1 Port Service Menu.................................................................................................... 137
5.4 AUTOMATED ATTENDANT PARAMETERS..................................................... 139
5.4.1 Automated Attendant Menu ..................................................................................... 139
5.4.2 Department Dialing .................................................................................................. 139
5.4.3 Operator’s Parameters............................................................................................... 140
5.5 SETTING MAILBOXES.......................................................................................... 143
5.5.1 Mailbox Setting Menu.............................................................................................. 143
5.5.2 Entering a Mailbox................................................................................................... 143
5.5.3 Deleting a Mailbox................................................................................................... 147
5.5.4 Password Reset......................................................................................................... 147
5.5.5 Mailbox Listing ........................................................................................................ 148
5.6 TRAINING THE SUBSCRIBER............................................................................. 149
6FINALSETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) ........................................... 152
6.1.1 Accessing the Message Manager’s Mailbox ............................................................ 152
6.1.2 Main Menu of Message Manager’s Service............................................................. 152
6.1.3 Company Greetings (Enter #6*998,5,1)—KX-TVS80 only.................................... 153
All manuals and user guides at all-guides.com

Table of Contents
Installation Manual 11
6.1.4 Recording the Company Name (Enter #6*998,5,2)—KX-TVS80 only...................153
6.1.5 Custom Service Greetings (Enter #6*998,5,4)..........................................................153
6.1.6 Customizing User Prompts (Enter #6*998,5,6) ........................................................154
6.2 SETTING UP MAILBOXES.....................................................................................155
6.2.1 Recording Personal Greetings...................................................................................155
6.2.2 Recording the Owner’s Name ...................................................................................156
6.3 BACKING UP THE SYSTEM..................................................................................157
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM ...............................................................................160
7.2 UTILITY COMMANDS............................................................................................162
7.2.1 Off-line Set (OFLN)..................................................................................................163
7.2.2 On-line Set (ONLN)..................................................................................................163
7.2.3 Set Password (PASS).................................................................................................163
7.2.4 Set Time (TIME).......................................................................................................164
7.2.5 Print Reports at Specified Time (PSET)....................................................................165
7.2.6 Error Log Display (ELOG) .......................................................................................166
7.2.7 Saving the System Data to the Backup Device (SAVE)............................................168
7.2.8 Loading New or Saved Data to the VPS (LOAD).....................................................170
7.2.9 Print All of the VPS Parameters (GPRN) .................................................................171
7.2.10 Program Version Display (VERS)...........................................................................171
7.2.11 Custom Service Report (CREP)..............................................................................172
7.2.12 Custom Service Menu Access Count Clear (CCLR) ..............................................173
7.2.13 Message Waiting Lamp Retry Times (MWL).........................................................173
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................174
7.2.15 Modified Prompt List (MPLT) ................................................................................174
7.2.16 Utility Command List (HELP)................................................................................175
7.2.17 Quick Setup (QSET) ...............................................................................................176
7.2.18 Circuit Condition Display (LMON)........................................................................176
7.2.19 Touchtone Information Display (PUTD).................................................................176
7.2.20 Wait for Caller ID (WCID)......................................................................................178
7.3 SYSTEM REPORTS..................................................................................................179
7.3.1 Mailbox Assignments................................................................................................180
7.3.2 COS (Class of Service) Assignments........................................................................180
7.3.3 System Service Report ..............................................................................................182
7.3.4 Call Account Report..................................................................................................183
7.3.5 Port Usage Report .....................................................................................................184
7.3.6 Port Usage Statistics Clear........................................................................................184
7.3.7 Flash Memory Usage Report.....................................................................................185
7.3.8 Flash Memory Usage Statistics Clear .......................................................................186
7.3.9 Mailbox Usage Report ..............................................................................................186
7.3.10 Mailbox Usage Statistics Clear ...............................................................................187
7.3.11 Fax Call Report .......................................................................................................188
7.3.12 Fax Call Statistics Clear..........................................................................................188
7.4 TROUBLESHOOTING GUIDE...............................................................................189
7.5 SPECIFICATIONS ....................................................................................................193
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES................................................................................................196
All manuals and user guides at all-guides.com

Table of Contents
12 Installation Manual
Appendix B SYSTEM ADMINISTRATOR'S GUIDE
B1 SYSTEM NAVIGATION........................................................................................... 226
B2 SYSTEM ADMINISTRATION—MAILBOXES.................................................... 230
B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE)
PARAMETERS........................................................................................................ 237
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE............................... 247
B4.1 Port Assignment........................................................................................................ 247
B4.2 Trunk Group Assignment.......................................................................................... 249
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS ..................................... 252
B5.1 Automated Attendant Parameters ............................................................................. 252
B5.2 Custom Service......................................................................................................... 260
B5.3 Caller ID Call Routing Parameters ........................................................................... 263
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS............ 266
B6.1 System Group Assignment ....................................................................................... 266
B6.2 Time Service............................................................................................................. 269
B6.3 Holiday Setting ......................................................................................................... 273
B6.4 Daylight Saving Time (DST).................................................................................... 275
B6.5 Prompt Setting .......................................................................................................... 276
B6.6 System Caller Name Announcement........................................................................ 278
B6.7 Other Parameters....................................................................................................... 279
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS................................ 291
B7.1 RS-232C Parameters................................................................................................. 291
B7.2 Port Setting ............................................................................................................... 292
B7.3 PBX Interface Parameters......................................................................................... 293
Appendix C SYSTEM MANAGER'S GUIDE
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX...................................... 302
C2 SETTING UP MAILBOXES.................................................................................... 303
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS.................................... 306
C4 SETTING THE SYSTEM CLOCK......................................................................... 313
C5 CHANGING THE SERVICE MODE SETTING................................................... 315
C6 CHANGING THE COMPANY GREETING SETTING (KX-TVS80 ONLY).... 317
C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 318
C8 DELIVERING MESSAGES..................................................................................... 320
C9 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX................................ 323
C10 LISTENING TO SYSTEM MANAGER MESSAGES......................................... 324
Appendix D MESSAGE MANAGER'S GUIDE
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX................................... 326
D2 MANAGING THE GENERAL DELIVERY MAILBOX...................................... 327
D3 SETTING UP MESSAGE WAITING NOTIFICATION....................................... 329
D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX............................. 332
D5 SETTING THE SYSTEM CLOCK......................................................................... 334
D6 RECORDING MESSAGES...................................................................................... 336
D7 REMOTE CALL FORWARDING SET.................................................................. 341
D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE........................... 344
D9 LIST OF MODIFIABLE PROMPTS...................................................................... 347
All manuals and user guides at all-guides.com

Table of Contents
Installation Manual 13
Glossary............................................................................................................................399
INDEX...............................................................................................................................411
All manuals and user guides at all-guides.com

Table of Contents
14 Installation Manual
All manuals and user guides at all-guides.com

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 15
Section 1
VOICE PROCESSING SYSTEM OVERVIEW
All manuals and user guides at all-guides.com

VOICE PROCESSING SYSTEM OVERVIEW
16 Installation Manual
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
The VPS greets callers with a prerecorded message that includes directions for leaving and
editing messages. The VPS can list single-digit numbers for each available extension or
mailbox. Callers who know the extension of the person they wish to reach may dial the
extension number at any time. Callers with rotary phones are transferred to a preprogrammed
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then verify
that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subscribers can use. They can
choose to be notified by message waiting lamp, beeper, or a call from the system to another
line. System programming determines whether a subscriber will be notified each time a
message is left. (Subscribers can choose to receive message notifications differently depending
on the time of day.) Mailbox parameters, which accommodate 5-100 messages, determine the
maximum length of messages. If the system is connected using DigitalIntegration, subscribers
can press a pre-assigned button to record conversations into their own mailboxes or other
subscribers' mailboxes while talking on the phone. Digital Integration also allows subscribers
to screen messages as they are being left, or intercept them if required.
All manuals and user guides at all-guides.com

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 17
1.1.3 VPS Limitations
The VPS does not support:
UCD functions
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions;
when all extensions are unavailable, it returns to callers to say that all extensions arebusy. Calls
can be forwarded by the VPS to the KX-TD1232/816/308/500 floating number of a UCD
group. The call then rings at the next available phone.
The VPS supports UCD functions with very limited capabilities. Because the incoming call
is forwarded as an intercom path and not a DIL (direct in line), the following items will not
work:
•time table
•overflow function
•DISA message from a DISA card
•IRNA
Integration with the wrong PBX or with certain Key Systems presents limitations to the VPS'
standard functions. We do not recommend these systems for integration with the VPS. The
section 1.3.3 Which Phone Systems are Compatible? explains problems with compatibility.
All manuals and user guides at all-guides.com

VOICE PROCESSING SYSTEM OVERVIEW
18 Installation Manual
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer using terminal emulation software. It
concerns setting and changing system parameters and diagnosing system problems.
1.2.2 System Management
Two system functions are performed by the customer: System Management and Message
Management.
System Management concerns changing system parameters through the System Manager's
Mailbox.
Message Management concerns recording voice prompts through the Message Manager's
Mailbox. These messages include Company Greetings, Company Name, Department Dialing
menu, Custom Service menus, voice labels for System Group Distribution Lists, user prompts,
multilingual selection menu and System Caller Names.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned personal mailboxes which they
can customize. Subscribers can record their names, record personal greetings, set covering
extensions, record questions for an interview mailbox, set the message reception mode, set
incomplete call handling status, set call transfer status, enter Personal Group Distribution Lists,
set the message waiting lamp, and set notification by calling.
All manuals and user guides at all-guides.com

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 19
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVS50 is initially configured with 2 ports and 2 h of storage; the KX-TVS80 is
initially configured with 2 ports and 6 h of storage.
1.3.2 System Components
Main Cabinet
Note
EIA port is at SELV.
Inside View of the Main Cabinet
POWER
VOICE PROCESSING SYSTEM
MODE (DIP Switch)
Port 1
Port 2
Ferrite Core
Ground Terminal
RS-232C
Connector
AC Inlet
Power Indicator
Memory Card
Memory Card
KX-TVS50 KX-TVS80
Position for Optional Expansion Memory Card
Master Slave
All manuals and user guides at all-guides.com

VOICE PROCESSING SYSTEM OVERVIEW
20 Installation Manual
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated to the VPS.
Power Indicator:
Indicates the system status: when flashing, the system is off-line (not ready to receive calls).
MODE (DIP Switch):
(Check the status of this switch only at start-up.) Provides the following additional functions:
Table 1
Position Additional Function
0 Normal setting. (All switches in 0 position.)
1 Initializes RS-232C parameters.
RS-232C default parameters: 9,600, N, 8, 1
2*1Auto Configuration is automatically executed and all ports are
set for Automated Attendant service.
3*1Auto Configuration is automatically executed and all ports are
set for Voice Mail service.
4Reserved.
5 Initializes the VPS. Clears all voice data (except User 1 and User 2 prompts) and returns all system parameters to the default
setting.
6 Test Mode (Hard Disk Drive Read/Write Test)
7Reserved.
8 Initializes the VPS. Clears all voice data and returns all system parameters to the default setting.
CAUTION: User 1 and User 2 Prompts will be erased!
9Reserved.
10*2Auto Configuration is automatically executed and all ports are
set for Automated Attendant service.
11*2Auto Configuration is automatically executed and all ports are
set for Voice Mail service.
12 AllservicepromptsaresettoSystemPrompts(factory-recorded
English prompts).
13 All service prompts are set to User 1 Prompts (not recorded).
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
1•
2•
3•
4•
01
01
01
01
1•
2•
3•
4•
01
01
01
01
1•
2•
3•
4•
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
1•
2•
3•
4•
01
01
01
01
1•
2•
3•
4•
All manuals and user guides at all-guides.com