Panasonic DBS 576 User manual

Panasonic
a
User Guide
Supports DBS 576 and DBS 576HD Version 4.0 Section 750
Key Phone
User Guide
DBS 576 and DBS 576HD Ver. 4.0
Issued March 2001
Revision A - Issued July 2001
Part No. 542X00901D
Printed in USA

The contents of this manual are subject to change without notice and do not constitute
a commitment on the part of Panasonic Telecommunication Systems Company
(PTSC). Every effort has been made to ensure the accuracy of this document.
However, due to ongoing product improvements and revisions, Panasonic cannot
guarantee the accuracy of printed material after the date of publication nor can it
accept responsibility for errors or omissions. Panasonic will update and revise this
document as needed.
The software and hardware described in this document may be used or copied only in
accordance with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any
manner, mechanically electronically, or photographically is prohibited without
permission of the Panasonic Telecommunication Systems Company (PTSC).
© Copyright 2001 by Panasonic Telecommunication Systems Company (PTSC).
All rights reserved.

576-40-750 DBS 576 issued March 2001 3
Preface 7
How to Use This Manual................................................. 7
What This Manual Contains ............................................ 7
Notation Used .................................................................. 8
For More Information...................................................... 8
Understanding Your Phone 9
Non-Display Phones ........................................................ 9
Small-Display Phones...................................................... 11
Changing the Default Display....................................... 13
Understanding Display Information ............................. 13
Using Variable Mode.................................................... 14
Large-Display Phones...................................................... 15
Changing the Default Display....................................... 17
Understanding Display Information ............................. 18
Setting Up Your Phone 21
Adjusting Volume and Display Settings.......................... 21
Setting Up Flexible Function Keys.................................. 22
Setting Up One-touch Keys............................................. 23
Setting Up Speed Dialing ................................................ 25
Assigning and Deleting PSD Numbers......................... 25
Assigning SSD Numbers.............................................. 28
Linking System Speed Dial Numbers........................... 28
Assigning and Deleting Names for PSD Numbers....... 29
Setting User Maintenance Functions............................... 33
About User Programming............................................. 34
To Enter User Maintenance Mode:............................... 35
Placing Outside Calls 49
Accessing an Outside Line .............................................. 49
Using Account Codes ...................................................... 50
Non-verified Account Codes ........................................ 50
Verified Account Codes................................................ 51

4 DBS 576 issued March 2001 576-40-750
Redialing Outside Numbers............................................. 51
Using Speed Dialing....................................................... 52
Dialing Speed Dial Numbers....................................... 52
Checking Speed Dial Numbers..................................... 54
Handling Incoming Calls 57
Answering Calls............................................................... 57
Using Call Hold............................................................... 58
Transferring Calls............................................................ 59
Supervised Transfers..................................................... 59
Unsupervised Transfers ................................................ 60
Using Call Pickup............................................................ 61
Extension Group Pickup............................................... 61
Extension Direct Pickup ............................................... 62
Trunk Group Pickup ..................................................... 62
Trunk Direct Pickup...................................................... 62
Using Call Park................................................................ 63
Communicating Within Your Office 65
Calling Other Extensions................................................. 65
...................................................................................... 65
Switching Between Tone and Voice Calling................ 66
Using Paging.................................................................... 67
Answering a Page (Meet-Me Answer) ......................... 67
Answering a Page with Universal Night Answer............ 68
Making Announcements to Busy Extensions.................. 68
Answering an Announcement....................................... 69
Transferring Calls with an Announcement................... 69
Using Call Forwarding..................................................... 69
Using Camp-on (Call Waiting)........................................ 72
Using Message Waiting/Callback.................................... 74
Using Do-Not-Disturb ..................................................... 75
Using Absence Messages................................................. 76

576-40-750 DBS 576 issued March 2001 5
Locking Your Extension.................................................. 78
Using Additional Features 81
Using the Mute Key......................................................... 81
Using Off-Hook Monitor................................................. 82
Using Handsfree Answerback and Handsfree Operation 82
Using Voice Recognition................................................. 83
Using the Flash Feature ................................................... 83
Making Conference Calls ................................................ 83
Controlling Background Music ....................................... 84
Using Timed Reminders.................................................. 85
Using Caller ID................................................................ 85
Caller ID Call Log ........................................................ 85
Call Log Operation for a Small-display Phones........... 86
Call Log Format for the Large-Display Phone............. 87
Walking TRS Class of Service ........................................ 88
Using Directory Numbers................................................ 89
Using Zip Mode............................................................... 92
Room Monitoring ............................................................ 92
Silent monitor .................................................................. 93

6 DBS 576 issued March 2001 576-40-750

576-40-750 DBS 576 issued March 2001 7
PREFACE
The Key Telephone User Guide is for anyone who uses a Panasonic 44-Series digital
telephone in conjunction with the Panasonic DBS 576. The DBS 576 and DBS
576HD are telephone systems that provides you with a powerful set of features for
handling calls.
This manual provides an overview of the following digital phones and offers
detailed information about using the features provided by the DBS 576 and DBS
576HD:
•VB-44210A - 16 key standard phone
•VB-44220A - 22 key standard phone
•VB-44223A - 22 key small-display speakerphone
• VB-44224 - 22 key small-display speakerphone (voice recognition compatible)
• VB-44225 - 22 key large-display speakerphone
• VB-44230 - 34 key standard phone
• VB-44233 - 34 key small-display speakerphone
HOW TO USE THIS MANUAL
We recommend that you read the entire manual before using your digital phone, in
order to get a clear idea of its capabilities.
WHAT THIS MANUAL CONTAINS
This manual contains the following chapters:
• Chapter 1, “Understanding Your Phone” - Describes features of Panasonic
digital telephones.
• Chapter 2, “Setting Up Your Phone” - Provides procedures for setting up
telephone features such as Flexible Function (FF) keys.
• Chapter 3, “Placing Outside Calls” - Provides procedures for making outside
calls.
• Chapter 4, “Handling Incoming Calls” - Provides several procedures for
answering calls.
• Chapter 5, “Communicating Within Your Office” - Provides procedures for
handling internal calls.
• Chapter 6, “Using Additional Features” - Provides procedures for using
additional features.
• Appendix A, “Dial Code List.” - Provides a list of dial codes used for
programming FF keys.

Preface
8 DBS 576 issued March 2001 576-40-750
• Appendix B, “Customized PSD Bin Numbers.” - Provides a table for
documenting or tracking your personalized list of speed dial numbers.
NOTATION USED
This user guide uses the following conventions:
• References to chapters and sections are enclosed in quotation marks and
include the title and page number. For example: “Setting Up Flexible Function
Keys” on page 22.
• References to information you are to enter or dial are printed in boldface,
mixed-case characters. For example: Enter 73*.
• References to the telephone keypad are printed in bold, uppercase characters.
For example: Press the HOLD key.
FOR MORE INFORMATION
For more information about features available with the Panasonic DBS 576 and
DBS 576HD system and digital phones, contact your system administrator or dealer,
or refer to the Panasonic publication Section 700: Feature Operation.

576-40-750 DBS 576 issued March 2001 9
1. UNDERSTANDING YOUR PHONE
The following information in this chapter will familiarize you with your Panasonic
digital phone and enable you to effectively use its call-handling features:
• Non-Display Phones (page 9)
• Small-Display Phones (page 11)
• Large-Display Phones (page 15)
• Using Variable Mode (page 14)
• Changing the Default Display (pages 13 and 17)
• Understanding Display Information (pages 13 and 18).
NON-DISPLAY PHONES
Non-display phones do not have a Liquid Crystal Display (LCD). Table 1 on page
10 describes the features (1-18 below) that are typical of non-display phones.
Figure 1. Non-display phone
OPER
OPEROPER
OPER
DIGITAL BUSINESS SYSTEM
*
PROG
CONF

1. Understanding Your Phone
10 DBS 576 issued March 2001 576-40-750
Table 1. Non-display phone features
# Feature Description
Message Waiting Indicator Indicates that you have a message.
PROG Key Used to program Flexible Function (FF) and one-
touch keys, to adjust ringer volume, and to send a
flash signal. Depending on the setup of your sys-
tem, may also be used to transfer calls.
CONF Key Used to establish conference calls and to check FF
key and one-touch features.
One-Touch Keys Used to make outside calls or to access system fea-
tures.
Flexible Function (FF)
Keys Used to access outside lines or to access system fea- tures.
DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call For-
warding is set.
MUTE Indicator Indicates that your voice is muted (i.e., party on the
other end cannot hear you). Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
EXT Indicator Lights when you are on a call and flashes when you
hold a call.
ON/OFF Indicator Lights when the ON/OFF key has been pressed.
REDIAL Key Used to redial the last number dialed.
MUTE Key Used to activate/deactivate the Mute function.
When activated, the party on the other end cannot
hear you. (See item 7, MUTE Indicator.)
AUTO Key Used to access speed dialing or enter account codes.
ON/OFF Key Used to make a call without lifting the handset or to
turn the speaker on and off.
FLASH Key Used to end an outside call and to either restore out-
side dial tone or switch to external dial tone status
without hanging up the receiver.
VOLUME Key Used to adjust the level of tones, background
music, ringing, receiver volume, and display con-
trast.
HOLD Key Used to hold calls, to retrieve held calls, and to
complete FF key programming.
Microphone Used to talk to another party without using the
handset.
Speaker Outputs tones and voice at your extension.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18

1. Understanding Your Phone
576-40-750 DBS 576 issued March 2001 11
SMALL-DISPLAY PHONES
Small-display phones have a display containing two lines of text. Table 2 on page 11
describes the features (1-22 below) that are typical of small-display phones.
Figure 2. Small-display phone
Table 2. Small-display phone features
# Feature Description
Message Waiting Indicator Indicates that you have a message.
Display Displays information about the phone’s status,
menus, and dialing directories.
MODE Key Used to change display modes from Default Mode
to Speed Dial Mode or Extension Directory Mode.
END Key Used to exit Directory Mode and return the display
to Default Mode.
OPER
OPEROPER
OPER
DIGITAL BUSINESS SYSTEM
*
08:24 Tue NOV 14
173 Sandy
PROG
CONF
1
2
3
4

1. Understanding Your Phone
12 DBS 576 issued March 2001 576-40-750
Note: * and # keys are used to scroll through SSD’s, PSD’s, and extensions.
Soft Keys Used to select speed dial directories or numbers.
PROG Key Used to program Flexible Function (FF) and one-
touch keys, to adjust ringer volume, and to send a
flash signal. Depending on the setup of your sys-
tem, may also be used to transfer calls.
CONF Key Used to establish conference calls and to check FF
key and one-touch features.
One-Touch Keys Used to make outside calls or to access system fea-
tures.
Flexible Function (FF)
Keys Used to access outside lines or to access system fea- tures.
DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call For-
warding is set.
MUTE Indicator Indicates that your voice is muted (i.e., party on the
other end cannot hear you). Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
EXT Indicator Lights when you are on a call and flashes when you
hold a call.
ON/OFF Indicator Lights when the ON/OFF key has been pressed.
REDIAL Key Used to redial the last number dialed.
MUTE Key Used to activate/deactivate the Mute function.
When activated, the party on the other end cannot
hear you. (See item 11, MUTE Indicator.)
AUTO Key Used to access speed dialing or enter account codes.
ON/OFF Key Used to make a call without lifting the handset or to
turn the speaker on and off.
FLASH Key Used to end an outside call and to either restore out-
side dial tone or switch to external dial tone status
without hanging up the receiver.
VOLUME Key Used to adjust the level of tones, background
music, ringing, receiver volume, and display con-
trast.
HOLD Key Used to hold calls, to retrieve held calls, and to
complete FF key programming.
Microphone Used to talk to another party without using the
handset.
Speaker Outputs tones and voice at your extension.
# Feature Description
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

1. Understanding Your Phone
576-40-750 DBS 576 issued March 2001 13
Changing the Default Display
The MODE key enables you to change the software mode of the display from
Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial
[SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables
you to return the display to Default Mode.
While in Directory Mode, the soft keys enable you to view either the SSD, PSD, or
Extension directories. After selecting the desired directory, the soft keys also enable
you to either view or dial speed dial or extension numbers. (For more information on
using directories to make calls, see “Dialing Speed Dial Numbers” on page 52 and
“Calling Other Extensions” on page 65.)
While in Variable Mode, you can also use the soft keys to access various system
features.
Notes:
• You must be in Directory Mode to view speed dial and extension directories
or dial speed dial numbers using the soft keys.
• The system features displayed in Variable Mode require system programming.
1. (A)Press the MODE key one time to access the speed dial directories. (SSD
SSDSSD
SSD
and PSD
PSDPSD
PSD appear on the second line of the display.)
OR
(B) Press the MODE key twice to access the Extension Directory. (EXT
EXTEXT
EXT appears
on the second line of the display.)
2. Press the END key to return to Default Mode.
Understanding Display Information
Display information indicates the status of the phone. However, this information
will vary depending on how the phone is programmed and its status. Several of the
more common displays are illustrated below.
Figure 3. Idle condition for small-display phone (display default)
To display the Directory Mode on a small-display phone
10:40
10:4010:40
10:40 Wed
WedWed
Wed MAR 17
MAR 17MAR 17
MAR 17
113
113113
113
Extension User name
Brandy
BrandyBrandy
Brandy

1. Understanding Your Phone
14 DBS 576 issued March 2001 576-40-750
Figure 4. Messages received for small-display phone
Figure 5. Reminder alarm for small-display phone
Figure 6. Incoming outside call for small-display phone
Figure 7. Outside call in progress for small-display phone
Figure 8. Internal calling in use for small-display phone
Using Variable Mode
Using Variable Mode allows you to use the soft keys to access programmed system
features when your phone is in the following states:
• During an intercom call
• During a CO dial tone
• During a trunk call
• After dialing a busy extension.
1. Lift the handset or press the ON/OFF key.
10:40
10:4010:40
10:40 Wed
WedWed
Wed MAR 17
MAR 17MAR 17
MAR 17
MSG
MSGMSG
MSG Carter
CarterCarter
Carter
Number of
messages Person that left the first
messa
g
e
10:40
10:4010:40
10:40 Wed
WedWed
Wed MAR 17
MAR 17MAR 17
MAR 17
Alarm 12:30PM
Alarm 12:30PMAlarm 12:30PM
Alarm 12:30PM
Alarm time Alarm
indicator
INCM CO
INCM COINCM CO
INCM CO #03
#03#03
#03
Incoming outside
call Outside line
number
113
113113
113 Brandy
BrandyBrandy
Brandy
On Line
On LineOn Line
On Line
113
113113
113 Brandy
BrandyBrandy
Brandy
0’15
0’150’15
0’15
Outside call
in progress Call
duration
Talk
TalkTalk
Talk
113
113113
113 Brandy
BrandyBrandy
Brandy
Greg
GregGreg
Greg
Intercom call Called
party
To activate Variable Mode on a small-display phone

1. Understanding Your Phone
576-40-750 DBS 576 issued March 2001 15
2. Press the Variable Mode Key.
3. Replace the handset or press the ON/OFF key.
1. After turning Variable Mode on, the display will reflect the programmed features
during an intercom call, CO dial tone, trunk call, or after dialing a busy
extension.
2. Press the >or <key next to the desired feature.
LARGE-DISPLAY PHONES
Large-display phones are distinguished by their large-displays. Table 3 on page 16
describes the features (1-23 below) that are typical of large-display phones.
Figure 9. Large-display phone
To use Variable Mode on a small-display phone
DND/CF
ABC
JK L
TUV
OPER
GHI
PRS
DEF
MNO
WXY
MUTE
EXT
REDIAL
CONF MENU PREV NEXT PROGMSG
MUTE
AUTO
ON/OFF
FLASH
Speakerphone
VOLUME HOLD
1
4
7
*
2
5
8
0
3
6
9
02:28 Thu NO V 14
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION SYSTEM
10
11
12
13
14
15
16
17
18
21
22
20
19
9876
5
4
33
2
1
23 FUNCTION EXT
173 LangfordS

1. Understanding Your Phone
16 DBS 576 issued March 2001 576-40-750
Table 3. Large-display phone features
# Feature Description
Message Waiting Indicator Indicates that you have a message.
Display Displays information about the phone’s status,
menus, and dialing directories.
Soft Keys Used to select menus, directories, speed dial num-
bers, and to access call-handling features.
MSG Key Used for Auto-CallBack to a telephone which has
left a text message or to access voice messages.
CONF Key Used to establish conference calls and to check
Flexible Function (FF) and one-touch key settings.
MENU Key Used to return to the default Main Menu screen
which contains the following items:
• Personal Dial
• System Dial
• Extension
•FunctionSystem
• Function Ext
PREV Key Used to return to the previous screen.
NEXT Key Used to advance to the next screen.
PROG Key Used to program FF and one-touch keys, to adjust
ringer volume and to send a flash signal. Depending
on the setup of your system, may also be used to
transfer calls.
Flexible Function (FF)
Keys Used to access outside lines or to access system fea- tures.
DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call For-
warding is set.
MUTE Indicator Indicates that your voice is muted (i.e., party on the
other end cannot hear you). Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
EXT Indicator Lights when you are on a call and flashes when you
hold a call.
ON/OFF Indicator Lights when the ON/OFF key has been pressed.
REDIAL Key Used to redial the last number dialed.
MUTE Key Used to activate/deactivate the Mute function.
When activated, the party on the other end cannot
hear you. (See item 12, MUTE Indicator.)
AUTO Key Used to access speed dialing or enter account codes.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17

1. Understanding Your Phone
576-40-750 DBS 576 issued March 2001 17
Changing the Default Display
The ten soft keys located alongside the display on a large-display phone allow you
to change the software mode of the display. Instead of displaying the Main Menu
(Default Mode) for instance, you can set your phone to display one of the following
directories or menus:
• Personal Dial - Allows you to program, view, or dial PSD numbers using the
soft keys.
• System Dial - Allows you to view or dial SSD numbers using the soft keys.
• Extension - Allows you to view or dial other extensions using the soft keys.
• Function System - Allows you to access most key telephone features, such as
Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background
Music, Call Pickup, Account Codes, etc.
• Function Extension - Allows you to assign frequently used phone features for
easy access. Most items found under the Function System Menu can be
assigned to the Function Extension Menu in any order you desire.
1. Press the soft key to the left of the desired directory or menu. (The selected
directory or menu of feature displays.)
2. Press the MENU key to return to the Main Menu.
Note: Menus are programmable or customizable per extension. Therefore, the
actual menu that displays depends on your system configuration.
ON/OFF Key Used to make a call without lifting the handset or to
turn the speaker on and off.
FLASH Key Used to end an outside call and to either restore out-
side dial tone or switch to external dial tone status
without hanging up the receiver.
VOLUME Key Used to adjust level of tones, background music,
ringing, receiver volume, and display contrast.
HOLD Key Used to hold calls, to retrieve held calls, and to
complete FF key programming.
Microphone Used to talk to another party without using the
handset.
Speaker Outputs tones and voice at your extension.
# Feature Description
18
19
20
21
22
23
To display a directory or menu on a large-display phone

1. Understanding Your Phone
18 DBS 576 issued March 2001 576-40-750
Understanding Display Information
Display information indicates the status of the phone. However, this information
will vary depending on how the phone is programmed and its status. Several of the
more common displays are illustrated below.
Figure 10. Idle condition for large-display phone (display default)
Figure 11. Messages received for large-display phone
Figure 12. Reminder alarm for large-display phone
10:40
10:4010:40
10:40 Wed
WedWed
Wed MAR 17
MAR 17MAR 17
MAR 17
113
113113
113 Brandy
BrandyBrandy
Brandy
PERSONAL DIAL
PERSONAL DIALPERSONAL DIAL
PERSONAL DIAL
User name
Extension
SYSTEM DIAL
SYSTEM DIALSYSTEM DIAL
SYSTEM DIAL
EXTENSION
EXTENSIONEXTENSION
EXTENSION
FUNCTION SYSTEM
FUNCTION SYSTEMFUNCTION SYSTEM
FUNCTION SYSTEM
FUNCTION EXT
FUNCTION EXTFUNCTION EXT
FUNCTION EXT
10:40
10:4010:40
10:40 Wed
WedWed
Wed MAR 17
MAR 17MAR 17
MAR 17
MSG
MSGMSG
MSG Carter
CarterCarter
Carter Person that
left the first
message
Number of
messages PERSONAL DIAL
PERSONAL DIALPERSONAL DIAL
PERSONAL DIAL
SYSTEM DIAL
SYSTEM DIALSYSTEM DIAL
SYSTEM DIAL
EXTENSION
EXTENSIONEXTENSION
EXTENSION
FUNCTION SYSTEM
FUNCTION SYSTEMFUNCTION SYSTEM
FUNCTION SYSTEM
FUNCTION EXT
FUNCTION EXTFUNCTION EXT
FUNCTION EXT
10:40
10:4010:40
10:40 Wed
WedWed
Wed MAR 17
MAR 17MAR 17
MAR 17
Alarm 12:30PM
Alarm 12:30PMAlarm 12:30PM
Alarm 12:30PM Alarm
indicator
Alarm time
PERSONAL DIAL
PERSONAL DIALPERSONAL DIAL
PERSONAL DIAL
SYSTEM DIAL
SYSTEM DIALSYSTEM DIAL
SYSTEM DIAL
EXTENSION
EXTENSIONEXTENSION
EXTENSION
FUNCTION SYSTEM
FUNCTION SYSTEMFUNCTION SYSTEM
FUNCTION SYSTEM
FUNCTION EXT
FUNCTION EXTFUNCTION EXT
FUNCTION EXT

1. Understanding Your Phone
576-40-750 DBS 576 issued March 2001 19
Figure 13. Incoming outside call for large-display phone
Figure 14. Outside call in progress for large-display phone
Figure 15. Intercom calling in use for large-display phone
INCM CO
INCM COINCM CO
INCM CO #03
#03#03
#03 Outside line
number
113
113113
113 Brandy
BrandyBrandy
Brandy
Incoming outside
call
PERSONAL DIAL
PERSONAL DIALPERSONAL DIAL
PERSONAL DIAL
SYSTEM DIAL
SYSTEM DIALSYSTEM DIAL
SYSTEM DIAL
EXTENSION
EXTENSIONEXTENSION
EXTENSION
FUNCTION SYSTEM
FUNCTION SYSTEMFUNCTION SYSTEM
FUNCTION SYSTEM
FUNCTION EXT
FUNCTION EXTFUNCTION EXT
FUNCTION EXT
113 Brandy
113 Brandy113 Brandy
113 Brandy
On Line
On LineOn Line
On Line 0’15
0’150’15
0’15
Outside call
in progress Call
duration
PERSONAL DIAL
PERSONAL DIALPERSONAL DIAL
PERSONAL DIAL
SYSTEM DIAL
SYSTEM DIALSYSTEM DIAL
SYSTEM DIAL
EXTENSION
EXTENSIONEXTENSION
EXTENSION
FUNCTION SYSTEM
FUNCTION SYSTEMFUNCTION SYSTEM
FUNCTION SYSTEM
FUNCTION EXT
FUNCTION EXTFUNCTION EXT
FUNCTION EXT
Talk
TalkTalk
Talk
113
113113
113 Brandy
BrandyBrandy
Brandy
Greg
GregGreg
Greg
Intercom call Called
party
PERSONAL DIAL
PERSONAL DIALPERSONAL DIAL
PERSONAL DIAL
SYSTEM DIAL
SYSTEM DIALSYSTEM DIAL
SYSTEM DIAL
EXTENSION
EXTENSIONEXTENSION
EXTENSION
FUNCTION SYSTEM
FUNCTION SYSTEMFUNCTION SYSTEM
FUNCTION SYSTEM
FUNCTION EXT
FUNCTION EXTFUNCTION EXT
FUNCTION EXT

1. Understanding Your Phone
20 DBS 576 issued March 2001 576-40-750
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