Panasonic DBS 824 User manual

Digital Business System

Panasonic
mm-
---
mama
Digital Business System
DES 824 Release Notes
CPC-S/M Version 2.0
Document Number DBS-824-20-705
Part Number 580X00301
April 2, 1996

PanasonlcB
Information & Communications Company
Busmess Telephone Systems
The contents of this manual are subject to change without notice and do not constitute a commitment on
the part of Panasonic Information & Commumcattons Company (PICC) Every effort has been made to
ensure the accuracy of this document However, due to ongomg product improvements and revisions
Panasonic cannot guarantee the accuracy of prmted matenal after the date of publicatton nor can it accept
responsibility for errors or omissions Panasonic will update and revise
this document as needed
The software and hardware described m thrs document may be used or copied only m accordance with the
terms of the license pertammg to said software or hardware
Tim document may be reproduced either electromcally or m print as needed by certified dealers and
techmcians of DBS products However the mformation contained m this document must not be altered
copied or changed m any way that misrepresents the mstallation operation or other function or feature of
the DBS product or Panasomc Panasonic assumes no liability for any alternatlon or misrepresentatron of
mformahon contained herem
0 Copyright 1996 by Panasomc Information & Communications Company
All rights reserved

Panasonifi
DBS Release Notes
April 2 1996 CPC S/M Version 2 0
Introduction
CPC-S/M Version 2 0 supports all features of CPC-S/M Version 1 1, as well as offering support for
the new Panasonic 44-Series telephones (VB-44xxx)
Contents
MSG (Message) Key
16
DSS/72 Console - Key Arrangement
18
EM/24 - Key Arrangement
22
Modification to Toll Restriction Service
24
Key Telephone Installation Notes
27
Introduction
Page 3

DBS Release Notes Panasonic@
CPC S/M Version 2 0April 2 1996
44-Series Phone Support
CPC-S/M Version 2 0 provides full support for Panasonic’s 44-Senes phones (VB-44xxx) Table I
below lists all 44-Series phone models and their part numbers Most models are available m two
colors gray and black
Table 1 44-Series Phones
16 Key Phone (gray) VB 442106
16 Key Phone (black) VB 442108
16 Key Speakerphone (gray only) VB
442llG
22 Key Phone (gray only) VB 44220G
22 Key Small Display Speakerphone (gray) VB 44223G
22 Key Small Display Speakerphone (black) VB 442238
34 Key Small Display Phone (gray only) VB 44230G
I34 Key Small Display Speakerphone (gray)
1 VB 44233G
1
34 Key Small Display Speakerphone (black) VB 442338
22 Key Large Displav Speakerphone (nrav) VB 44225G
22 Key Large Display Speakerphone (black) VB 442258
DSS/72 Console (gray) VB 44320G
DSS/72 Console (black) VB 443208
EM/24 Unit (gray)
VB 4431 OG
EM/24 Unit (black) VB 443108
Page 444
Series Phone Support

PanasonlcB DBS Release Notes
April 2 1996 CPC S/M Version 2 0
New Phone IFeatures
hew DBS features that can be executed on the 44-Senes phones are described below
Note: The new features introduced
with these phones are supported by CPC-S/M Version 2 0,
CPC-AH/B Version 8 0, and CPC-EX Version 1 0 You can also use the
44-series phones
with previous DBS versions, but the new features won’t be supported
Figure 1
44-Series Small-Display Phone
24 Tue NOV 14 ] O+
DIGITAL BUSINESS SYSTEM
44 Series Phone Support
Page 5

DBS Release Notes
PanasomcO
CPC S/M Version 2 0 April 2 1996
Table 2 Key to 44-Series Small-D&splay Phone
Used to make outside calls or to access call handlin
0 access ou
one IS muted and flashes when
other end cannot hear you
Used to talk with other
1 3peaKer uuiputs tunes anu voice a~ your extension
Page 6
44 Series Phone Support

Panasonic@
DBS Release Notes
April 2 1996 CPC S/M Version 2 0
Figure 2 44-Senes Large-Display Phone
0
e
0
0
02 28 Thu
Langford S
PERSONALDIAL
l
SYSTEMDIAL
.
EXTENSION .
FUNCTION
.
HELP
.
>
>
A
c
I
I
I
I
Table 3 Key to44-Series Large-Dtsplay Phone
#
Feature Description
1 Message Indicator Indicates that you have a message
2
Display Displays
mformatlon about phone s status menus
dialing directones and text message mformation
3
Soft Keys Used to make outside calls or to access call-handling
features
44 Series Phone Support Page 7

DES Release Notes PanasontcB
CPC S/M Version 2 0
April 2 1996
5
CONF Key
6
MENU Key
7
PREV Key
8
NEXT Key
9
PROG Key
10
Flexible Function
WI Keys
11
DND/CF Indicator
12
MUTE Indicator
13
EXT Indicator
17
I
AUTO Key
Descrlptlon
-Used for Auto-CallBack to a telephone which has left
a text message or to access voice messages
Used to establish conference calls check FF and
one touch key settings, and scroll through messages
Used to return to the Mam Menu screen The default
Mam Menu screen contains the following items
l PERSONAL DIAL
l SYSTEM DIAL
l EXTENSION
l FUNCTION
l HELP
Used to return to the previous menu
Used to advance to the next menu
Used to program FF and one touch keys and to adjust
ringer volume Depending on the setup of your sys
tern may also be used to transfer calls
Used to access outside lines or to access call-handling
features
Indicates that Do-Not Dlsturh Call Forwarding or
Absence Message 1s set
Indicates that your volCe IS muted - I e , party on the
other end cannot hear you Lights solid when your
hands-free mtcrophone IS mutedandflasheswhen
your handset IS muted
Lights when you are on a fall flashes when you hold a
call
Lights when ON/OFF key has heen pressed
Used to redial last outsldc nund-ter dialed
Used to actlvate/deaLtlvarc %!I JTE function When
activated the party on 11~1 (11 hc r end cannot hear you
ISee item 12 MUTE lnd~cd~c~r )
Used to access speed dr;ll II~C ( ntcr account codes or
for message waltmg an\u I r c ;UICCI
Used to make a call WII~OUI 11l11ng handset
Used to end an outsldc L ,111 u14 IO restore di’al tone
wlthout hanging up recc I\ I r
Used to adjust level 01 10111 h h;iLkground music, rmg
mg, receiver volume a1111 41q-43~ contrast
Used to hold calls to rc I~IL k t held Lalls and to corn
olete
FF kev
urozramm~~rc

PanasonlcB DES Release Notes
April 2 1996 CPC S/M
Version 2 0
Directory Mode
44-Series phonesonly
CPC-All/B Version 8 0, CPC-S/M Versron 2 0, or CPC-EX Version 10 only
Description
On the new small-display phones, you can use the phone’s select keys (as well as
other keys) to scroll through a directory of existing System Speed Dial (SSD)
names, Personal Speed Dial (PSD) names, or extension names -- and select one to
dial For example, if you can’t remember the party’s extension number or
speed-dial number to which you want to fiansfer a call on hold, you can use
Drrectory Mode to find the number and execute the transfer
Note This new feature applies to the 44-series small-display phone only (i e ,
phones with a 2-line LCD display)
Operation
The select keys on the 44-series small-display phone are located next to the
display’s 2nd line Pressmg select key 1 (; >” on the left) or select key 2 (,‘<“ on
the right) will access the displayed directory
To use Directory Mode
Press the MODE key to turn Directory Mode on The 2nd line of the
LCD will display “SSD” on the left and “PSD”on the nght
l Press the MODE key again to access the directory for extension
names The 2nd line of the LCD will display “EXT” on the left
Press the > select key to access the directory of exlstmg SSD or EXT
names, or the < select key to access the PSD directory
The 2nd line will
show two speed-dial or extension names at a time (the first 7 characters of
each name), beginning with the A 5
To scroll through the names (two AI a time), press the # key
To
back-scroll, press the * key
To Jump to another letter in tht ti trt~ tory press the numeric key for it
For example, press the “6” kq 10 lump to the M’s, N’s, and O’s
The
M’s will appear first Press 6 ;Igclln lo Jump to the N’s, and again to
Jump to the O’s (Note This dot \I\ t hark for PSD names unless the
system IS a DBS 824 CPC-M L c rvon
2 0 or higher, which allows up to
40 PSDs )
l For names beginning with Q or / use the 1 key
When the correct speed-dial or t \tcn\lon name 1s displayed, you can
execute the dialing of its speed ct~al or extension number by pressing
the select key that points to it (> it the name 1s displayed on the left, or
< if the name IS on the nght)
l Or, to exit the directory wlthout seleLtmg a number to dial, press
the END key or go on-hook
44 Series Phone Support Page 9

DBS Release Notes
PanasonrcB
CPC S/M Version 2 0 April 2 1996
Notes
Available on small-display phones only Thts new feature applies to the 44-serves
small-display phone only (i e , phones with a 2-line LCD display)
Incompatibility with older phone verszons Directory Mode IS available on the
new 44-Series phones only
Hot Dkal Pad and Dzrectory Mode The Hot Dial Pad feature (FF3 ExtPort# 47#)
will not work on an extension rn Directory Mode
Varrable Mode
44-Serves phonesonly
CPC-All/B Version 8 0, CPC-S/M Version
2 0, or CPC-EX Verslon 1 0only
Descrlptron
This new feature applies to the 44-series small-display phone only (i e , phones
with a 2-line LCD display)
When the phone IS rn Variable Mode the features for Flexible Functron Screen
select keys 1 and 2 will display during each of the followmg call states
Call State
Existina Proaram Address*
l Dunng an mtercom call FF3 (ExtPort)# 28# (2539)#
* Dunng CO dial tone FF3 (ExtPort)# 29# (2539)#
lDunng a trunk call FF3 (ExtPort)# 30# (25-39)#
l After dialing a busy extension FF3 (ExtPort)# 33# (2539)#
* In these addresses, you assigna Flexible Function Screen (2539) to appear on
the extension while it IS In the call state
Operatron The select keys on the 44-series small-display phone are labeled “>” and “<“ to the
left and right of the display’s 2nd line Pressing select key 1
(,‘>” on the left) or
select key 2 (,‘<“ on the right) will perform the displayed feature
To use Variable Mode
1 Activate Vanable Mode by pressmg ON/OFF *61 ON/OFF
l When you dial *61 u-r the above sequence, the 1st line of the LCD
will display “Variable md ON The display will return to normal
when you press the second ON/OFF
l Use exrstmg addresses FFl 2# 7# 2# to assign screen text
l The *61 code toggles Varrable Mode on and off Press ON/OFF *61
ON/OFF again to turn Variable Mode off
2 While the extension IS engaged rn an mtercom call, the 2nd line will
display select key 1 and 2 features from the Flexible Function Screen
Page 10
44 Series Phone Support

PanasonlcB
DBS Release Notes
April 2 1996 CPC S/M
Verslon 2 0
Notes
asslgned to display XI FF3 ExtPort# 28#
The same applies when the
extension receives CO dial tone (FF3 ExtPort# 29#), during a tiunk
call (FF3 ExtPort# 30#), and after dialing a busy extension (FF3
ExtPort# 33#)
l Use existing addresses FFl 2# 7# l# thru 4# to asslgn select key
features to Flexible Function Screens
l Select key features for Fixed Function Screens will not appear on
small-display phones
3 While the select key feature 1s displayed, you can execute the feature
by pressing the > or < select key
TogglingVanable ModeOnlOff with anFfi -Key You can program the *6 1 code
into an FF-key In programmmg mode, press FF5 (ExtPort)# (KeyNo )# (*61)#
The FF-key will toggle Vanable Mode on/off while the extension 1s idle or m an
off-hook/dial-tone state The FF-key LED will remain lit (red) while Vanable
Mode IS “On” (You can also use a one-touch key to toggle Vanable Mode on and
off, however, one-touch keys do not contam an LED to Indicate when Vanable
Mode 1s on )
Vanable ModeAfter Power-Cycling
If Variable Mode 1s “On”, the extension
will stay m Vanable Mode even after power-cycling (system 1s powered down,
then powered back up)
Incompatibility with olderphone versions Variable Mode 1s available on the new
44-Series phones only
Conditions under which Vanable Mode does not work Variable Mode will be
temporarily overridden under the followmg conditions dunng an mcornmg
message state, hold state, message-wamng state, or call-waiting state Incommg
messages include
CO Queuing
Incornmg [trunk no j
REV [extension no ]
TRF [trunk no ]
H-Recall
Call Wait
REC [trunk no ]
Recall Hnt [Hunt Group no ]
DISA Incommg
Call [extension no ]
Transf [extension no ]
Recall [trunk no ]
HOLD Recall
44 Series Phone Support Page 11

DBS Release Notes
CPC S/M Version 2 0
Panasonc@
April 2 1996
Handset Mute
44-Serves phonesonly
CPC-All/B Version 8 0, CPC-S/M Version 2 0, or CPC-EX Versron 10 only
Description
While using the handset (not on speaker) durmg a phone conversatron, you can
press the MUTE key to block audio path to the other party -- you can still hear
them, but they can’t hear you This feature IS called “Handset Mute ”
Operation 1 To turn on Handset Mute while using the handset, press the MUTE key
l The MUTE indicator lamp (LED next to MUTE key) will flash
l The handset transmttter will be muted You will still be able to hear
the other party, but they can’t hear you
2 To turn off Handset Mute, do one of the followrng
-- press the MUTE key again,
-- press HOLD to place the call on hold
--
replace the handset on-hook or
-- press the flashing FF-key to answer another call
l Note This will drop the first call unless Key Bank Hold IS
enabled (FFl 2# l# 9#)
l The MUTE indicator lamp will stop flashing
Notes Headset Use The Handset Mute feature also works rf you are using a headset on
the phone to handle calls (#5 1 actrvates Headset mode)
Speakerphone Use The MUTE key works the same as before (mutes the
mtcrophone) when you are on speaker The MUTE lamp lights steadily when the
mrcrophone IS muted, and flashes when the handset IS muted
Handsfree Answerback The MUTE key enables or disables Handsfree
Answerback the same as before (Handsfree Answerback allows you to answer
mtercom calls on speaker, without prckmg up the handset
While the phone IS Idle,
press the MUTE key to toggle between Handsfree Answerback On and Off
When
the MUTE indicator lamp IS unlit, Handsfree Answerback IS ON When the lamp
IS lit, Handsfree Answerback IS OFF >
Offhook Monztorzng
This new feature and Handset Mute can both be ON
stmultaneously, so that both the speaker and handset transrrntters are muted (but
the speaker and handset receivers still operate) For more
mformatton about
Offhook Momtonng, see page 13 of these Release Notes
Barge-Ins Durzng Handset Mute If another phone barges
m on your call while
Handset Mute IS ON, and you change to conference talk (but not by pressing
HOLD), Handset Mute will remarn ON
FF-KeylOne-Touch Key Restrzction
Handset Mute cannot be assigned to an
FF-key or a one-touch (soft) key
Page 12
44 Series Phone Support

Panasonic8 DES Release Notes
April 2 1996
CPC S/M Version 2 0
Off-Hook Monitoring
44-Series phonesonly
CPC-All/B Version 8 0, CC-S/M Version 2 0, or CPC-EX Version 10 only
Description
Off-Hook Monitoring lets you put a call on speaker while the handset is off-hook
You can still communicate with the outside party via the handset, but you will also
be able to hear him on the phone’s speaker He will only be able to hear what is
spoken through your handset, however - audio will not be transmitted through your
microphone
Operation
1 During a handset call, press the ON/OFF key
l Another receiver path is established on the phone’s speaker -- you
can now hear the outside party on the speaker as well as in the
handset
l Your phone’s microphone is muted so that the outside party hears
only what is spoken through your handset (To mute handset
transmi&on, press MUTE )
2 To disable Off-Hook Monitor (“kill” the speaker but stay on the line
with the outside party through the handset), press ON/OFF again
Separate Speaker Volumes for Internal vs. %O calls
44-Series phonesonly
CPC-AI//B Version 8 0, CPC-S/M Version 2 0, or CPC-EX Version 1 0 only
Description
You can now establish separate speaker volumes internal (intercom) and external
(CO) calls
Operation To adjust volume levels, press the VOLUME key (Aor V) during the appropriate
call state
Notes
Ad.iusting speaker volume will affect only the speaker (i e , not the handset), and
vice-versa
44 Series Phone Support
Page 13

DBS Release Notes PanasonlcB
CPC S/M Version 2 0 April 2 1996
Analog Adapter
44-Series phones only
CPC-All/B Versron
8 0, CPC-S/M
Version
2 0, or CPC-EX
Versron 1 0
only
Description The Analog Adapter (VB-44100) conststs of a base adapter and PC board which is
installed on the underside of the phone It
IS used to connect the 44series
large-display phone to an analog device such as an SLT telephone, cordless phone,
FAX machine, or modem This allows the same phone line to be used to alternate
between normal phone calls and analog commumcations (To mtall, see the
mstructzons supplied with VB-44100)
Programmmg
to register the mstallauon of the Analog Adapter on an extension
FF3 (ExtPort)# 51# (0
f
or l)#
t
Extension Port where
VB-44225 Lar
O=Analog Adapter IS not
f
e-Display
mstalled on this extension
Phone is mstal ed
l=Analog Adapter is
installed on this extension
to implement data security measures (interrupt tones, ovemdes)
for the Analog Port
FF3 (ExtPort)# 52# (0 or I)#
f
t
Extension Port where
VB-44225 Large-Display
Phone is installed
O=Disable data security on the
Analog Adapter
l=Enable data security on the
Analog Adapter
NOTE
This address will affect only the Analog Adapter, not the
Large-Display phone itself
Page 14
44 Series Phone Support

PanasonlcB
DBS Release Notes
April 2 1996 CPC S/M
Version 2 0
Operation
The first device to go off-hook will seize the line (off-hook is either lifting the
handset or pressmg the ON/OFF key) If the analog device goes off-hook first, the
large-display phone will be unable to dial or go off-hook
You can choose which device will rmg by going off-hook at either the digital key
telephone or the analog device and dialing “71
The digital key telephone display
will reflect “Analog port RING” or “Key Tel RING”, depending on which device
is selected - the default is “Key Tel RING”
You can still answer an mcommg call from either device, regardless of which
device is rmging For example, if the analog device is rmgmg, you can pick up the
call on the digital key telephone by going off-hook before the analog device does
Similarly, if the digital key telephone is rrngmg or has not answered a voice call,
the analog device can pick up the call by gomg off-hook first
You can program the *7 1 ring select comand into an FF key Pressmg the key
toggles between “Analog Port RING” and “Key Tel RING” When the analog port
IS set to rmg, the FF key LED lights red When the key telephone is set to ring, the
LED is off
Notes Phone Restrwtions
l The Analog Adapter will work on the large-display phone only (VB-44225)
l A dial-pulse SLT will not function on the analog port
l Stutter Dial Tone (indicatmg Call-Forwarding mode, Do-Not-Disturb mode,
etc ) will not function on an SLT connected to the Analog Adapter
l An analog phone connected to the Analog Adapter cannot program or access
speed dials
Incoming Calls
You cannot program both devices to ring simultaneously
The “*71” code will not work if the other device is m use
The “*7 1” code will not work if FF3 (ExtPort)# 5 l# is set to “0”
If set to “Analog port RING”, the large-display phone will work like an
SLT/OPX (no page announcements, no voice calls from other extensions, etc )
If the phone is in CF/DND (Call-Forward or Do Not Disturb), the phone will
remain m CF/DND even if the nngmg device is changed via the “71 code
The mcommg rmg pattern for the analog device is the same as for the digital
key telephone (determined by the Extension Rmg Pattern m FF3 (ExtPort)# 38#
(0-9)#) If this address is set to “0” (determined by CO), the analog device will
automatically default to “1 second ON, 3 seconds OFF ”
44 Series Phone Support
Page 15

DBS Release Notes PanasomcB
CPC S/M Version 2 0 April 2 1996
Rmg Patterns Not Applicable to Analog Devzce The followmg rmg pattern
addresses will not affect the analog devrce
Transfer Rmg Pattern
FFl 2#: l# 28# (0-6)#
SLT DISA Rmg Pattern
FFl 2# 1# 30# (0 or l)#
Inbound Ring Pattern FF2
(Trunk)# 17# (0-9)#
Flash Interaction Any disconnect signal sent to the ana,log port must be greater
than the SLT Flash Control, otherwise the disconnect signal will be interpreted as
a flash and the call will be placed on hold
Programmmg Addresses That Affect the Analog Device
The followmg
addresses will control the analog device, but will not affect the digrtal key
telephone
SLT Disconnect Duration
FFl 2# 1# 31# (0-15)#
SLT Flash Control
FFl 2# I# 1 l# (0 or l)#
SLT Onhook Flash Timer
FFl 3# 12# (0-6)#
SLT Drsconnect Signal FF3 (ExtPort)#
45# (0 or l)#
Analog Port on Large-Display Phone (new) FF3
(ExtPort)# 51# (0 or l)#
Data Security on Analog Port (new) FF3 (ExtPort)#
52# (0 or I)#
MSG (Message) Key
44-Serves phonesonly
CPC-All/B Version 8 0, CPC-S/M Versron 2 0, or CPC-EX Verslon 10 only
Descrlptlon
The new MSG key on the VB-44225 Large-Display Phone adds the following
functronality to the phone
l Auto-Callback If a callback message has been left by another extension, you
can press the MSG key to place an automatic callback to the extension that sent
the message If more than one callback message has been received, pressing the
MSG key will perform auto-callback rn the order received
l Auto-Answer Vozce Message You can press the MSG key to automatrcally
access your voice mailbox The phone will dial your voice mailbox and send
access codes (if programmed) for retrrevmg new messages
Programming Auto-Callback 1s always enabled for large display phones Use the followmg to
enable the MSG key for Auto-Answer Voice Message
Page 16
44 Series Phone Support

PanasonicB
April 2 1996
DBS Release Notes
CPC S/M Version 2 0
to enable the MSC key for Auto-Answer Voice Message
FF3 (ExtPort)# 53# (8 or I)#
f
t
Extension Port where
VB-44225 Large-Display
Phone is installed
O=Disable MSGkeyfrom
returnin
a “Message Waiting”
l=Enable MSG key for returning
a “Message Waiting”
Operation
To Program Voice Mailbox Access Codes into the MSG Key
Press PROG MSG [16-digit number1 HOLD
The display will reflect “Regist Data”
To Confirm a Voice Mailbox Access Code Programmed into the
Message Key
Press CONF MSG
The programmed access code will be displayed
Notes Operation With Message Waiting Indicator The Message Waiting Indicator on
the phone’s upper right corner will flash whenever a callback message or voice
message has been received
Operation During Call States The MSG key will work only when the phone is
idle, receiving dial tone, or in Directory Mode (via select key)
Operation lf Phone Has Both a Callback Message from another Extension and
a Voice Message Messages are accessed in a First In, First Out order If the
callback message was received before the voice message, then pressing the MSG
key will activate Auto-Callback first Likewise, if the voice message was received
before the callback message, pressing the MSG key will access your Voice
Mailbox
Interaction with Tone-Calling Mode
If an Auto-Callback is placed to a phone
that is in tone-calling mode (i e , not voice-calling), that phone must answer or the
message canceled before another message can be accessed
FF-Key Restrictiun
These new MSG features cannot be assigned to an FF-key
44 Series Phone Support
Page 17

DBS Release Notes
Panasonrc@
CPC S/M Version 2 0 April 2 1996
Reprogramming the MSG key tf Extension Number Dlglts 1s changed If the
DBS 1s reprogrammed to use a different extension numbermg plan (i e , changed
from 2-digit to 3-digit extensions, 3-digit to 4-digit extensrons, etc ), the Voice
Mailbox Access Code must be reprogrammed tnto the MSG key
DSS/72 Console - Key Arrangement
44-Series phonesonly
CPC-AWE Versron 8 0, CPC-S/M Versron 2 0, or CPC-EX Versron 10 only
Descrlptlon The keys on the new DSS/72 Console (VB-44320) are arranged differently from
the VB-43320 model The new DSS console has 6 columns x 12 rows of keys (not
8 columns x 9 rows as rn the previous version) This affects the following
l Name and Message Assignments (FF6 addresses) The alphabetrcal
arrangement of the keys 1s different
l FF-Keys The FF-keys on the DSS/72 console are numbered left-to-rrght,
bottom row first
l DSS #I Defaults The default extensron number assignments on DSS #l are
different
The new arrangement for the DSS keys IS shown m Figures 3 & 4
Page 18
44 Series Phone Support

PanasonlcB
April 2 1996
DBS Release Notes
CPC S/M Version 2 0
Figure 3 DSSf72 Console (V&44320) keys
DSS/72 Key Layout (alphabetical)
Panasonic
DSS/72
Key Layout (W-key numbermg)
44 Series Phone Support
Page 19