Panduit Synapsense User manual

Intelligent Gateway Installation Manual

INTELLIGENT GATEWAY INSTALLATION MANUAL
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Contents
About This Guide ............................................................................................................3
Industry Canada Statement.........................................................................................3
Organization ................................................................................................................3
Document Conventions ...............................................................................................3
Warnings and Precautions...........................................................................................4
Introduction .....................................................................................................................5
Hardware Detail ..............................................................................................................6
Getting Started................................................................................................................7
Kit Components...........................................................................................................7
Tools and Materials .....................................................................................................9
Installation and Configuration........................................................................................10
Network Considerations.............................................................................................10
Pre-Installation Decisions.......................................................................................11
Gateway Configuration..............................................................................................11
Data Port Setup Tab..................................................................................................12
Configuration Port Setup Tab.................................................................................14
Device Manager Tab..............................................................................................14
Password Tab........................................................................................................15
System Tab............................................................................................................15
Firmware Update....................................................................................................16
Gateway Installation ..................................................................................................17
Gateway Mounting Shelf............................................................................................18
Zip-tie Mount..........................................................................................................20
3M Command Strip................................................................................................21
Final Installation Activities......................................................................................22
Installation Inspection....................................................................................................23
Inspect Operations and Appearance .........................................................................23

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Inspect Software Communication..............................................................................23
Troubleshooting ............................................................................................................25
Gateway Testing........................................................................................................25
LED behavior for Gateway Status..........................................................................25
LED Behavior for Radio Activity.............................................................................25
Issues and Solutions..................................................................................................26

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About This Guide
This document provides guidelines and instructions for installing and configuring the
SynapSense Intelligent Gateway device. The intended audience for this document
consists of customers or partners of SynapSense Corporation or a SynapSense installer
(or installation team). Customers, partners, or installers should receive training from
SynapSense prior to installing the hardware detailed in this document.
Industry Canada Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil
doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Organization
Although we prefer the entire document to be read in order of presentation, we realize
that readers may jump to a particular section. The table below describes the chapters
and summarizes their content.
Table 1 –Chapter Summary
Chapter
Description
Introduction
Provides an overview of the device, its capabilities, and minimum
requirements for use.
Installation & Configuration
Provides detailed steps for installing and configuring the device.
Installation Inspection
Provides the steps to verify proper installation and device
connectivity.
Troubleshooting
Provides information about correcting problems that may occur
during installation, configuration, or use of the device.
Document Conventions
The table below defines the style conventions used throughout this document.

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Table 2 –Installation Guide Style Conventions
Item
Description
Bold and Blue
This style is used for anything a user types, clicks, presses, or taps. The style
also highlights SynapSense products.
For example, Click OK.
NOTE:
Exceptions to the rule and other important information will be set off with this
note style.
This triangular red exclamation mark icon denotes a WARNING.
This triangular yellow electrical icon denotes a SAFETY WARNING of a physical
or electrical nature.
Warnings and Precautions
The following warnings and precautions pertain to SynapSense Intelligent Gateway
installations.
Failure to adhere to warnings and precautions could result in physical injury or
damage to equipment, which may void the warranty.
Installation of this equipment must be in accordance with local and national electrical codes.
Data centers may pose a risk of hearing loss. Use appropriate ear protection prior to entry into
high-noise areas.
When performing subfloor work in a data center, be careful not to stress, crush, pull, or
disconnect wiring and hoses running underneath electrical and data cables, leak detectors, etc.
(including fire alarm/suppression systems).
Subfloor work poses significant trip/fall hazards and eye hazards from airflow-borne debris. Eye
protection must be worn at all times when removing or replacing floor tiles and when working
in or around areas with removed tiles.
Do not touch any electrical or computer/server equipment in the data center without approval
from data center operators (including loose cables, pushcarts, and terminals).
Ensure use of the 5VDC power supply shipped with the product.

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Introduction
The SynapSense Intelligent Gateway™ is an Ethernet to wireless network bridge
designed to collect data from any of the SynapSense wireless sensors or to meter
hardware and send the data to a remote server. It is also designed to operate in
standalone mode for some time if the Ethernet connection is lost.
The SynapSense Intelligent Gateway operates in a more centralized mode compared to
previous generations of SynapSense Gateways, so it has a relatively high power CPU
for its core, capable of running WSN Plug-in and Device Manager.
These installation instructions cover the physical hardware installation and configuration
of the Gateway device. See the MapSense User Guide for information about adding the
Gateway into a project for export to Web Console.

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Hardware Detail
The Gateway is 5.5in x 5.25in x 1.63in. The Gateway can be used in a variety of
mounting locations and orientations such as on the tops of racks, on wall mounts, or
zip-tied to other structures.
The Unit Status LED shining solid blue or solid green means the unit is functioning
normally. See Troubleshooting for the table of LED settings and error conditions.

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Getting Started
Before entering the facility to install and configure the Gateway devices, ensure the
completion of the following preparatory steps.
1. Review all warnings and precautions.
2. Unpack Gateway kit(s) from boxes. Count and verify quantities. At least two Gateways are required
for redundancy. Ensure that each Gateway has the approved 5VDC power supply.
3. Verify that one 110VAC to 220VAC NEMA5 or C14 power outlet is available within a few feet of the
intended Gateway installation location.
4. Verify that the data center operator has provided for network connectivity by either:
a) One static IP address and two open ports for each Gateway to be installed (configuration uses
port 80, data uses port 10001), or
b) Active DHCP Host name and Domain name and two open ports for each Gateway.
Installation and testing cannot begin without these address and port
assignments.
Two ports per Gateway IP address must be open:
Port 80 = Configuration via the Gateway’s web page.
Port 10001 = Data received from SynapSense wireless sensors.
5. When adding a gateway to an existing wireless network, verify that your nodes have SynapSense
firmware version 29.4 or higher, software version 6.7 or higher, and applicable documentation.
6. Verify there is only ONE Device Manager per installation. This can be:
a) Device Manager running on one Gateway but not on any other Gateway or the
server, or
b) Device Manager running only on the Environment Server machine but not on any
of the Gateways.
7. Verify that the install team has all of the required tools and materials.
Kit Components
The SynapSense Intelligent Gateway kit includes:
•One (1) Gateway module with jacks for Ethernet and external power

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•One (1) DC Power Adapter (to convert 90-264 VAC wall power to +5VDC)
•Two (2) power cables (one C13 to NEMA 5, and one C13 to C14).
Be sure to use the correct power supply for this unit.
•One (1) Gateway Mounting Shelf (optional)

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Tools and Materials
The table below lists the minimum tools and additional material requirements that
SynapSense Field Engineers and contracted electricians must bring to the job site.
Table of Tools and Materials
Item
Description/Comments
Attire
Proper dress and shoes for performing work in a data center (including areas
inside the sub-floor and above ceiling tiles)
Ladder or step stool
Ladder or step stool of sufficient height to reach all Gateway installation
locations (typically placed well above the height of all server cabinets in their
service radius)
Laptop
Laptop computer with supported browser installed (Internet Explorer, Firefox, or
Chrome)
Spares
Spare Gateway modules
Materials
Plenum-rated Zip-ties
Adhesive Sensor Clips
Cable Clips
3M Command Strips
Alcohol Wipes
Tools
Multi-Meter
Flashlight
Diagonal cutters
Utility knife
Scissors
Screwdrivers
Torque wrench
Pliers
Wire strippers
Drill/bits
Drill pilot holes for enclosure mounting
Label maker
Create identification labels for wires
Documentation
This installation document
Printed MapSense layout of the data center (shows where Gateways will be
located in the data center)
Identification
Photo ID to present to data center security personnel

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Installation and Configuration
The following sections provide general information and specific installation instructions
for installing the SynapSense Intelligent Gateway devices. The diagram below shows
the process flow for a typical installation.
General Installation Guidelines
Be consistent. All installations should match in appearance where possible (including
centering, location, method for securing
extra wire, etc.).
Be neat. Ensure installation is straight and
vertical or horizontal as much as possible.
•Install Gateways on flat, smooth surfaces such as
the tops of server cabinets. Do not install
Gateways in hot aisles or in any location that
violates environmental specifications for the
device.
•Use adhesive cable clips to keep cable and AC
Power Adapter wires neat and contained.
•Each Gateway installation location should have a
110/220VAC outlet and an Ethernet port within a
few feet.
•Ensure Gateway installations are not in areas
where concrete walls, support pillars, large cable
bundles, air ducting, or other metal enclosures
can block the signals at close range.
Keep installation area clean.
NOTE:To save time, it is best to configure all Gateway devices first, then mount them in
the designated locations in the data center.
NOTE:The Gateway device should be installed at least 15 ft. away from the Wi-Fi
access point.
Network Considerations
The SynapSense Intelligent Gateway connects to your network using the Data port.
The gateway supports IPv4 Dynamic/Static IP addresses or IPv6 Static IP addresses.
When using dynamic addressing, the gateway relies on an external DHCP server for IP

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address assignments and a DNS server for the gateway’s hostname resolution.
Consult with your network administrator to understand your network’s DHCP/DNS
configuration before installing the SynapSense Intelligent Gateway on your network.
When using IPv6 static addresses, we recommended using IPv6 ULA (Unique Local
Address) schemes and DHCP/DNS servers configured to support IPv6. Some network
switches will forward, but not route, IPv6 packets. Please consult with your network
administrator to understand your network’s capabilities before configuring the
SynapSense Intelligent Gateway with an IPv6 static address.
Pre-Installation Decisions
Decisions about the following options should be made well in advance of your arrival at
the customer site.
Location for Device Manager –Before installation, a decision must be made about where to run Device
Manager. The Device Manager can run on either ONE SynapSense Intelligent Gateway or on the
SynapSense Environment Server. The Device Manager cannot be running in both locations or on
more than one gateway. Only one Device Manager can be running on the network at a time.
DHCP or Static IP –The SynapSense Intelligent Gateway supports the use of DHCP or Static IP. If using
Static IP, the customer must provide a static IP address for each Gateway. If using DHCP, the
customer must provide the network configured and resolveable hostname and a fully qualified
domain name.
Gateway Configuration
Prior to mounting each Gateway module in its assigned position in the data center, take
a laptop, Ethernet cable and all the Gateways to a comfortable location near a power
outlet (e.g. break room or data center IT office) and configure the Gateway IP
addresses and subnet masks.
NOTE:SynapSense may have performed the Gateway configuration prior to shipment.
If configuration is complete, proceed to Installing the Gateway.
If configuration is not complete, or to change an IP address/hostname, perform all
installation activities.
Static IP addresses or hostnames and open ports for each Gateway should be provided by the
data center’s IT department and ready for use.

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To connect the gateway to the laptop
1. Connect the correct power cable to the gateway’s power adapter.
2. Plug the 5VDC cord into the Gateway power port marked 5VDC, then plug it into a power outlet.
3. Confirm that your computer’s network interface is enabled and configured for DHCP. Unless
configured otherwise, the gateway will dynamically assign an IP address (IPv4, 192.168.1.100) to the
computer connected to the Gateway Configuration Port.
4. With an Ethernet cable, connect the Gateway Configuration Port to a laptop that is loaded with an
Internet browser.
5. The Radio Activity LED should be OFF and the Unit Status LED will blink RED continuously to
indicate the unit is ON.
Data Port Setup Tab
After connecting the Gateway to the laptop, use the following procedure to configure the
data port.
To change the Gateway IP address and subnet mask
1. With an Ethernet cable, connect the laptop to the “Config” port on the Gateway. The Gateway will
assign an IP address to the laptop/computer. Confirm the laptop network interface is configured for
DHCP, and not already assigned a static IP address.
2. Open a browser window and type http://synapconfig.localnet into the URL field.
3. Log in as admin with the password admin.
4. On the Data Port Setup tab, select the type of IP address assignment: DHCP or Static.
5. For DHCP, do the following:
a. Select the DHCP radio button.
b. Enter the Host name and Domain name (optional). Remember to make a note of the Gateway
Hostname or static IP address. This information must be entered in the Gateway Address
properties field for the Gateway in MapSense.
c. Click Apply.

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6. For Static IPv4, do the following:
a. Select the Static radio button.
b. Enter the IP address and Subnet mask. Other fields are optional. Ensure the static addresses on
the configuration port and the data port are on different subnets.
c. Click Apply.
7. For Static IPv6, do the following:
a. Complete Step 6 to configure the IPv4 section.
b. Then, select the IP version 6 checkbox to display additional fields.
c. Enter IPv6 address and Subnet prefix length. Other fields are optional.
d. Click Apply.

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Configuration Port Setup Tab
The Configuration Port Setup tab, displays information automatically. No action is
required.
Device Manager Tab
The SynapSense Intelligent Gateway can run the SynapSoft Device Manager. Use the
following process only if you plan to run the Device Manager on the Gateway and not on
the Environment Server.
If you are running the Device Manager on the Environment Server, do not complete the
information on the Device Manager tab.
NOTE:There can only be ONE Device Manager per installation. This can be either:
a) Device Manager running on one Gateway but not on another Gateway or the server,
or
b) Device Manager running only on the Environment Server machine but not on any of
the Gateways.
To run Device Manager on the Gateway
1. On the Device Manager tab, verify the information in the Environment Server address and NTP
(Network Time Protocol) Server fields. If an NTP server is not available due to the SynapSense
hardware existing in a private network, please follow the instructions given in the Issues and
Solutions section of this document.
NOTE:After setting the NTP server for the first time, once you click Apply on the Device Manager
tab, the system will log the user out if the NTP server is available and the Gateway was able to
connect to it. This is normal. The date/time displayed for the Gateway will jump from 1970 (the
default) to the current date/time. This jump in time, in effect, makes the user session expire so the
user will need to log in again.

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2. Click the checkbox for Enable Device Manager. Click Apply to start Device Manager on the Gateway.
If Device Manager starts properly but does not yet have connectivity to the SynapSense Environment
Server, the Status LED on the Gateway will blink Red and Blue.
The light can blink RED up to 30 seconds after start. If the light continues to blink RED, check the log
then refer to the Troubleshooting section of this guide.
Password Tab
Use the Password tab to change the user password. The User Name is predefined as “admin”. The default
password is “admin” and can be changed by the customer.
Should you forget the password, the remedy is to reset the device. See Troubleshooting.
System Tab
The information in the upper portion of the System tab auto-populates. In the lower
portion, the operating system log displays as well as buttons for updating the firmware,
disconnecting Device Manager communication to the gateway, and rebooting the
gateway.
OS Log –Displays the system log for the device. Select the Auto refresh checkbox to enable automatic
updates to display in the text area.

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Browse –When instructed to do so by SynapSense Customer Support, the Browse button enables the
user to navigate to the location of a firmware upgrade file and run the upgrade script. See Firmware
Update instructions.
Disconnect DM –Closes communication between the gateway and the Device Manager process. This
may be performed at the request of SynapSense Customer Support, when the existing connection is
hung or not working appropriately.
System Reboot –Reboots the Gateway.
Firmware Update
When the Gateway needs a firmware update, the SynapSense Customer Support team
will notify you. After you receive the upgrade file, follow the steps below to complete the
update.
NOTE:Do not disconnect the power to the Gateway at any time during this update
process.
To update SynapSense Intelligent Gateway firmware
1. Open the Configuration dialog and select the System tab. See To connect the gateway to the laptop
for help completing this step.
2. Click the Browse button located in the lower left of the System tab.

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3. Navigate to the location where you saved the firmware update file. Click to select the file, then click
OK to close the dialog and start the upload process.
A progress bar displays during the upload.
4. Once the file upload is complete, two new buttons display: Upgrade and Purge. Select Upgrade to
proceed with the update, then click OK to close the verification message.
NOTE:This part of the process can take several minutes. You will know the update is complete
when the Gateway reboots and the login screen displays.
5. Once the update process is complete, the login screen displays. Sign in and open the System tab.
6. To verify the update, check that the new firmware version number is shown in the System File
Version field.
Gateway Installation
Assess the installation location and determine which type of mounting is best.
•If the location requires a mounting shelf, proceed to Gateway Mounting Shelf instructions.
•If the location is a perforated surface, like a rack top, proceed to Zip-tie Mount.
•If the location is a solid surface that requires an adhesive mount, proceed to 3M Command Strip
instructions.

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Gateway Mounting Shelf
The Gateway Mounting Shelf is designed for use with both the SynapSense Intelligent
Gateway and the smaller SynapSense Remote Gateway 2.
NOTE:Screws and other associated hardware for mounting the Gateway Mounting
Shelf are not included in the SynapSense Gateway kits and must be supplied by the
customer.
To mount a gateway shelf
1. Using the holes on the mounting shelf as a template, position the shelf in the desired location (i.e.,
wall or pillar), and mark the holes to be drilled with a pencil.
2. Using a drill and the appropriate drill bit, drill the four mounting holes marked on the installation
surface.
3. Install appropriate-sized screws in the drilled mounting holes. Do not tighten screws completely.
Leave the screws protruding slightly from the wall.

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4. Align the screws with the holes in the Gateway Mounting Shelf and slide the screws into the slots,
thereby hanging the shelf on the wall. Insert a screwdriver through the front mounting holes and
tighten the screws to the secure shelf to the wall.
5. Connect the Power Adapter to the Gateway and to the designated power outlet.
6. Connect the designated Ethernet Cable (originating from a server port assigned by the data center's
IT department) to the Gateway.
The Radio Activity LED will remain OFF.
The Unit Status LED will blink RED continuously when the unit is ON.
7. Insert the Gateway mounting spacers into the front mounting holes for the larger SynapSense
Intelligent Gateway and slide the Gateway downward to bottom of mounting hole slots.