
VF150 Owner’s Manual VF150 Owner’s Manual 9
8
WARRANTY TERMS & CONDITIONSWARRANTY TERMS & CONDITIONS
Pentair Australia Pty Ltd ACN 004 856 204 and its related
entities (“Pentair”) warrants that, subject to the terms
and conditions below, when it’s products are used for the
purpose for which they were designed, they will be free
of material and manufacturing defects at the time of the
original purchase. Any defects found in the products should
be reported as soon as the fault is discovered.
In Australia:
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
TERMS AND CONDITIONS APPLICABLE IN AUSTRALIA
AND NEW ZEALAND YOU MUST CAREFULLY READ THE
INSTRUCTIONS SUPPLIED PRIOR TO USING ANY PENTAIR
PRODUCT.
All products are to be installed and operated in accordance
with the instructions provided. This warranty will not apply
if any product is used in a manner other than in accordance
with the instructions.
1. What does the warranty cover
Pentair warrants its products to be free of defects in
material and workmanship during the warranty period. If a
product proves to be defective in material or workmanship
during the warranty period, then Pentair will, at its
sole discretion repair or replace the product with a like
product. Replacement products or parts may include re-
manufactured or refurbished parts or components.
2. How long the warranty is effective internationally
This Pentair product is warranted for 12 months for all parts
from the date of the first consumer purchase. Should any
parts fail as a result of a defect in material or workmanship
within the specified period, the part will be replaced free of
charge. (This does not include travel charges, removal and
reinstallation charges.)
3. How long the warranty is effective locally
i) Please refer to the attached Warranty Schedule
detailing the warranty period and
coverage.
ii) All Pentair products warranties commence from the
date of first consumer purchase.
iii) Where this Pentair product is sold for business
purposes as defined in the relevant consumer
protection law the warranty shall be for a period of six
months from the date of purchase by the consumer.
4. Who the warranty protects
This warranty is valid only for the consumer purchaser.
5. How to claim the warranty
To claim under this warranty the consumer should
immediately cease using the goods when an alleged product
issue arises. For infield service, the consumer should
promptly notify a Pentair local dealer, within thirty (30)
days after discovery of an alleged product issue. Detailed
warranty claim information will be requested at this time
and must be supplied by the consumer. For a workshop
warranty, the consumer should promptly return the product
to a Pentair local dealer, within thirty (30) days after
discovery of an alleged product issue. Detailed warranty
claim information will be requested at this time and must be
supplied by the consumer. Your Pentair Service Agent may
be found here: http://www.onga.com.au/dealerlocator
6. What the warranty does not cover
i. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, negligence, fire, water, lightning,
or other acts of nature, modification or failure to
follow instructions supplied with the product;
b. Repair or attempted repair by anyone not
authorized by Pentair;
c. Any damage to the product due to shipment;
d. Removal or installation of the product;
e. Causes external to the product such as electric
power fluctuations or failure;
f. Use of supplies or parts not meeting Pentair
specifications;
g. Normal wear and tear.
h. Product consumables.
i. Any unauthorized changes or tampering or partial
disassembly of the product;
j. Water ingression or exposure to abnormal
corrosive conditions, abrasive chemicals or
“run dry” condition
k. Any other cause which does not relate to a
product defect.
ii. Damage caused to the products arising from the use
of another manufacturer’s product.
iii. Ingress of insects or invertebrates into the unit
causing electrical malfunction. Care should be taken
to avoid this occurrence.
iv. Products other than products supplied by Pentair.
v. Products that are not installed in accordance with the
owner’s manual.
vi. Products that are not installed by a suitably qualified
person trained in the installation and operation of
such products.
vii. General Service and Maintenance
7. Limitation of Liability
To the extent permitted by law, Pentair’s liability for breach
of a guarantee implied by any law in relation to goods
Pentair supplies that are not of a kind ordinarily acquired
for personal, domestic or household use or consumption,
except for implied guarantees as to title to goods supplied,
a purchaser’s right to undisturbed possession of goods
supplied and undisclosed securities over goods supplied,
is limited to the replacement of the goods, the payment of
the cost of replacing the goods or the payment of the cost of
acquiring equivalent goods.
8. Exclusion of damages
To the extent permitted by law, Pentair liability is limited to
the cost of the repair or replacement of the product.
Pentair will not be liable for:
i. Damage to other property caused by any defects in the
product, damages based upon inconvenience, loss of
use of the product, loss of time, loss of profits, loss of
business opportunity, loss of goodwill, interference of
business relationships, or other commercial loss, even
if advised of the possibility of such damage.
ii. Any other damage arising as a result of weather or
natural disaster.
iii. Any claim against the customer by any other party.
9. Proof of purchase
Pentair reserves the right to reject any warranty if no proof
of purchase is provided. A valid proof of purchase will be
requested by the Service Agent prior to any works being
carried out by the Pentair Service Agent.
A valid proof of purchase includes the following:
i. Tax Invoice from place of purchase.
ii. Tax Receipt from place of purchase.
iii. Certificate of Occupancy.
10. Service Calls
i. All infield service calls will require the consumer
to provide the service agent with
either a deposit which is fully refundable upon
acceptance of the warranty claim
or credit card details as a form of security.
ii. The consumer will only be charged for services
where the Pentair Service Agent
determines the product failure is a result of, or
directly relating to, any of the items
listed in section 5 of these terms & conditions.
iii. Refusal to provide either a deposit that is fully
refundable upon assessment or Credit
Card details for security may result in the Pentair
Service Agent refusing to attend the
Service Call.
iv. Any warranty application submitted that does not
contain the consumers details may
result in the Pentair Service Agent refusing to attend
the Service Call.
v. Any product warranty application that involves mains
or gas lines the Service Agent will
require a Certificate of Compliance for the original
installation.
vi. In-field service will not be provided to consumers
who purchased their product via the
internet. The consumer shall return the product
to the place of purchase, a Pentair
Service Agent or shall accept the charges related to
in-field service in order to receive
warranty service on the product.
11. Spare Parts
Spare parts are stocked for a reasonable period of time
following last production.
Pentair does not warrant that spare parts will be made
available for the whole of the reasonable period and
reserves its right to cease supplying spare parts, or
providing facilities for repair of spare parts in circumstances
which are beyond its control including the requirement to
remove spare parts from sales as a consequence of changes
in the law or otherwise at its absolute discretion.
12. General Maintenance
It is the responsibility of the consumer to ensure the product
is free: from general debris; any foreign matter; and weather
exposure. For general service & maintenance please refer to
your nearest Dealer and or Service Agent.
13. Definitions
13.1 Infield warranty
i. As per the attached warranty schedule any Pentair
product that carries an infield warranty means that
the service agent is required to attend the site of the
faulty product, subject to clause 13.1(iii).
ii. Any infield issues determined not to be covered by
this warranty will result in all associated costs for the
infield service provided to be invoiced to the consumer
and those costs will not be covered by the Pentair
product warranty.
iii. Any travel associated to the Pentair Warranty Claim
will be covered up to 100km round-trip from place of
purchase. Any kilometres outside this range will be
payable by the consumer.
iv. Infield warranty is not provided for online purchases.
13.2 Workshop warranty
Any Pentair product that carries a work shop only warranty
means; the faulty product must be taken or freighted at
consumer cost; to the nearest Pentair Service Agent. The
consumer is able to request an infield service / repair;
however this would be at the consumer’s own cost.
Any workshop issues determined to be no fault / cause of
the Pentair product; will result in all associated costs to the
service provided; being invoiced to the consumer and will not
be covered under the Pentair product warranty.
13.3 Replacement warranty
As per the attached warranty schedule any Pentair product
that carries a replacement warranty means; that the service
agent will fully replace the faulty Pentair product at no cost
to the consumer if determined warrantable.
The faulty product must be taken to the closest Pentair
Service Agent for replacement warranty otherwise all costs
associated will be at the consumers cost and is not covered
under the Pentair product warranty.
14. Effective law
This warranty gives you specific legal rights, and you may
also have other rights which vary depending on where the
product was purchased and the consumer protection
or other law that applies in that place. Nothing in this
warranty limits or restricts, or is intended to derogate from,
any right or remedy which the purchaser or ultimate user
of the product may have pursuant to Australian federal or
Consumer Guarantees Act, Fair Trading Act or any other
relevant and applicable New Zealand legislation or authority
and where necessary shall so be read and construed in light
of the applicable legislation.
The terms of this warranty policy maybe inconsistent with
the warranty statement in the products owner’s manual. To
the extent of any inconsistency the terms of this warranty
shall prevail.
These terms and conditions must be read in conjunction
with the relevant product identified in the Warranty
Schedule. A copy of the warranty schedule is available
online at: https://www.onga.com.au/terms-of-use/
VF150 Limited Warranty
APPLICATION
GROUP PRODUCT WARRANTY
PERIOD
LABOUR
COVER
WARRANTY
TYPE
SUMP & DRAINAGE VF150 1 YEAR Nil Replacement