Permobil ConnectMe M400 User manual

Permobil M400
Permobil M400
Power Wheelchair

UK

Where to find Permobil
Permobil Europe BV is responsible for the servicing and sales carried out by its
importers and local dealers throughout large parts of Europe. So contact us if
you have any questions regarding servicing or sales in the area where you live.
The Permobil Group’s Head Office
Permobil AB
Box 120
861 23 Timrå
Sweden
Tel: [phone]
Fax: [phone]
E-mail:[email protected]
Permobil Benelux BV
De Beitel 11
6466 GZ Kerkrade
Nederland
Tel: [phone]
Fax: [phone]
Email: [email protected]

Permobil M400
Power Wheelchair
Produced and published by Permobil AB, Sweden
Edition: 4, 2014-04
Order no. 205262-UK-0

Owner´s Manual Permobil M400 Contents
5
Important Information ..............................................................................................6-7
Safety Instructions ................................................................................................. 8-23
Design and Function ................................................................................................... 24
General - Overview............................................................................................... 24
Driving - Shock absorbers .................................................................................... 25
Wheels .................................................................................................................. 26
Lights, Reflectors .................................................................................................. 26
Batteries - Main fuse - Charger Socket ............................................................... 27
Seat ..................................................................................................................... 28
R-Net control panel LCD monochrome display - design and function ................. 30
R-Net control panel LCD color display - design and function .............................. 38
R-Net control panel LED - design and function .................................................... 48
Handling ...................................................................................................................... 55
General - Driving .................................................................................................. 56
Joystick error ....................................................................................................... 57
Driving Technique ................................................................................................. 58
Seat functions ........................................................................................................ 62
Driving Rules ........................................................................................................ 68
Manual Release of the Magnetic Wheel Locks .................................................... 73
Battery Charging ................................................................................................... 74
Transport ..................................................................................................................... 76
General Advice for Air transport ........................................................................... 78
Maintenance and Repairs ........................................................................................... 80
Tool Kit ................................................................................................................. 80
General Batteries/Storage .................................................................................... 81
Finishes Care and Maintenance ........................................................................... 82
Changing the Batteries ......................................................................................... 86
Resetting the Circuit Breaker ................................................................................ 90
Accessories ................................................................................................................. 91
Technical Specifications .............................................................................................. 92
Troubleshooting Guide ................................................................................................ 94
Stickers ........................................................................................................................ 99

Owner´s Manual Permobil M400 Important Information
6
Important Information about this Owner’s Manual
We congratulate you on your choice of power wheelchair. Our goal is for you to
continue to feel satisfied with your choice of both vendor and wheelchair.
Before you begin using your wheelchair, it is important that you read and under-
stand the content of these operating instructions and in particular the Safety
Instructions.
These operating instructions are primarily intended to acquaint you with the
functions and characteristics of the wheelchair and how you can use them in
the best manner possible. They also contain important safety and maintenance
information, as well as describing possible problems that can arise while driving
the wheelchair.
Always keep these operating instructions handy in connection with your wheel-
chair, since the need for important information can arise concerning its use, safety
and maintenance.
It is also possible to obtain information concerning our products from our home
page on the Internet. You can find us at www.permobil.com.
All information, pictures, illustrations and specifications are based upon the
product information that was available at the time that these operating instruc-
tions were printed. Pictures and illustrations that are found in these operating
instructions are representative examples and not intended to be exact depictions
of the various parts of the wheelchair.
We reserve the right to make changes to the product without prior notice.
If you are visually impaired, this document can be viewed in PDF format at
www.permobil.com or alternatively ordered in large text.
Ordering of Documentation
If you are in need of another copy of the Owner’s Manual, it can be ordered
from Permobil, ask for item No. 205262-UK-0.

Owner´s Manual Permobil M400 Important Information
7
Technical support
In the event of technical problems, you should contact Permobil.
Always state the seats serial number when contacting Permobil to ensure that
the correct information is provided.
Spare part & accessories
Spare parts and accessories must be ordered through Permobil. The expected
service life of this product is 7 years.
Scrapping
Contact Permobil BV for information about scrapping agreements in force.
Warranty
All wheelchairs are supplied with a two-year product guarantee. Batteries and char-
ger are supplied with one year warranty.
Incident reporting
If an incident occurs please contact your nearest Permobil representative.
Normally the same person you contacted at purchase day. To prepare this
contact there is a link on our homepage, on the internet, at www.permobil.com.
Open up your country page and the contact page. Here is the needed contact
information and a guidance document in what information we need to investigate
the incident. Complete the information as much as possible. This is of great help
for us.
To increase the product quality and to ensure that our product is safe through
the whole life cycle we need you to send in Incident Reports. It is also stated in
MEDDEV 2.12-1 and Annex 9 that the manufacturer shall “Encourage users or
those given specific responsi-bility for reporting incidents that have occurred
with medical devices and that meet the criteria within these guidelines to report
the incidents to the Manufacturer and or to the Competent Authority in accor-
dance with national guidance”.
To meet the requirements and to ensure that our products shall remain safe in
your hands we need your assistance. We hope you never need to use the infor-
mation on this page but if there is an incident please contact us.
Product approval
This product fulfill the requirements according to EN 12184, ISO 7176-9:2009,
ISO 7176-16:1997 and ISO 7176-19:2001.

Owner´s Manual Permobil M400 Safety Instructions
8
Safety Instructions - General
An electric wheelchair is a motorized vehicle and special care must therefore be
taken when it is used. Please read and follow all instructions and warnings in this
manual before operating your Permobil powered wheelchair. Incorrect use may
both injure the user and damage the chair. In order to reduce these risks, you
should read the Owner’s Manual carefully, in particular the safety instructions
and their warning texts.
Throughout this manual the following symbol will be used to note items that have
significant importance to safety concerns:
Permobil is not responsible for personal injuries or property damage resulting
from any person’s failure to follow the warnings and instructions in this manual.
Permobil is not responsible for injuries or damage resulting from failure to exer-
cise good judgment.
The final selection and purchasing decision about the type of electric wheelchair
to be used is the responsibility of the wheelchair user and his or her healthcare
professional. Permobil Inc. is not responsible for inappropriate selections of
wheelchair models or features or improper fitting of the wheelchair.
Please use extreme caution where this warning symbol appears. Failure to
observe warnings can lead to personal injury and property damage, including
damage to the wheelchair.
m WARNING!
Please use caution where this symbol appears.
m CAUTION!

Owner´s Manual Permobil M400 Safety Instructions
9
Safety Instructions - General
Your wheelchair was configured specifically for your needs as prescribed by
your healthcare provider. Consult your healthcare provider before changing the
seat position or making any other adjustment. Some adjustments may reduce
your wheelchair’s performance or safety or may not be appropriate for your
needs.
It is also of the utmost importance that you devote sufficient time to become
acquainted with the different buttons, the function and steering controls, the dif-
ferent adjustment possibilities of the seat, etc. of your wheelchair and its acces-
sories before you begin using it.
Do not undertake your own first test drive without making sure that you have
assistance in the immediate vicinity if you should need help.
In order to make sure that nothing happened to the wheelchair while it was
being shipped to you, you should check the following items before beginning
to use it:
• that all products ordered are included in the delivery, incuding operating
instructions and possible other documentation. If you suspect that something
is missing, then contact your supplier or Permobil for more information as
soon as possible.
• that no transport-related or other damages have occurred to the wheelchair and
its accessories. If you discover that something has been damaged or in some
other manner appears to be incorrect, then contact your supplier or Permobil for
more information as soon as possible before you continue the checks.
We recommend that you charge your wheelchair’s batteries before you begin
using it. The chapter titled ”Charging the Batteries” describes how to do this.
Always be sure that tires are inflated properly before driving.
If you experience that the wheelchair in any manner is not behaving as expected
or if you suspect that something is wrong: abort the test drive as soon as
possible, shut off the wheelchair and get in touch with your service contact or
Permobil for more information.

Owner´s Manual Permobil M400 Safety Instructions
10
Safety Instructions
Operation
Permobil recommends the use of wheelchair lights at all times user is riding
near public rights of way. Use extreme caution when driving near unprotected
ledges, drop-offs or on elevated surfaces. Unintended movement or excessive
speed in these areas can lead to personal injury or property damage.
Do not drive the wheelchair over any curbs or edges higher than 3 inches.
When driving over a curb or similarly elevated surface, you must cross the
surface at a 90 degree angle (perpendicular). Crossing such surfaces at any
other angle may result in the wheelchair tipping.
Reduce your speed when driving on uneven terrain or soft surfaces. Do not
use your wheelchair on stairs or escalators. Always use an elevator.
Do not lift or move the wheelchair by any of its removable parts. Doing so could
lead to personal injury and property damage, including damage to the wheelchair.
m WARNING!
Operation
Do not let children drive the wheelchair without supervision. Do not drive the
wheelchair on public streets or roadways. Obey all local pedestrian rules and
be aware that vehicle drivers may have difficulty seeing you.
Do not operate your wheelchair under the influence of alcohol. Consumption of
alcohol may impair your ability to operate your wheelchair safely.
Some physical limitations or use of medication, either prescribed or over-the-
counter, may limit your ability to operate your wheelchair safely. Be sure to
consult with your physician about your physical limitations and medications.
m CAUTION!

Owner´s Manual Permobil M400 Safety Instructions
11
Safety Instructions
Operation
Do not use the wheelchair to pull any kind of objects and never hang excessive
weights on the backrest. Doing so could lead to personal injury and property
damage, including damage to the wheelchair.
If you by accident impact with walls - doors, or other fixed objects when
operating the wheelchair, always make sure all parts of the wheelchair are
undamaged before operating the wheelchair again. Not doing so could lead to
personal injury.
m CAUTION!
Modifications
Any unauthorized modifications to the wheelchair or its various systems may
increase the risk of personal injury and property damage, including damage
to the wheelchair.
All modifications to and interventions in the vital systems of the wheelchair
must be performed by a qualified service technician authorized by Permobil to
perform such service on Permobil products.
m WARNING!

Owner´s Manual Permobil M400 Safety Instructions
12
Safety Instructions
Weight Limitations
The maximum user weight for your Permobil is set forth in the specification
section of the supplied Owner´s Manual for current seat model. Operation of
the wheelchair by users who exceed the maximum allowable user weight can
lead to personal injury and property damage, including damage to the wheel-
chair, as well as voiding any applicable warranty to the wheelchair.
Do not carry passengers on the wheelchair. Doing so can lead to personal
injury and property damage, including damage to the wheelchair.
m WARNING!
Prior to Riding
In some instances, including where certain medical conditions exist, users
should practice operating their wheelchair under the supervision of an assis-
tant who is familiar with the operation of the wheelchair and with the abilities
and limitations of the user.
m CAUTION!

Owner´s Manual Permobil M400
13
Safety Instructions
Safety Instructions
Operation - Inclines
Do not drive the wheelchair where the sideways gradient is more than indicated
in the technical specifications section of the manual. There is a risk of tipping over.
Do not drive up or down ramps that are not equipped with proper edge protection
along the sides of the ramp to prevent the wheelchair from falling off of the ramp.
When driving up an incline, be sure to drive your wheelchair straight up the
incline (perpendicular). Driving at an angle up an incline increases the risk of
tipping or falling. Use extreme caution when driving up an incline.
Do not drive down or up a hazardous incline, such as a surface covered with
snow, ice, or wet leaves or a surface that is uneven. Also avoid driving on ramps
that do not have proper edge protection.
m WARNING!
Operation - Inclines
When driving downhill, select the slowest speed and proceed with caution.
Driving down an incline in a front wheel drive wheelchair can shift the user’s
center of gravity forward. If the wheelchair rolls faster than you would like,
stop the wheelchair by releasing the joystick and begin descending again at a
slower speed.
Avoid sudden stops or starts. Stop by releasing joystick rather than by turning
the power off. Turning off power while the wheelchair is in motion will cause
the wheelchair to stop suddenly. Be sure to keep all recommended positioning
belts securely fastened at all times.
When driving up an incline, try to keep moving at a steady speed. Stopping
and starting the chair while moving up an incline makes the wheelchair more
difficult to control.
Do not drive up or down slopes with a gradient greater than indicated in the
technical specifications section of the manual. There is a risk that the wheel-
chair will not maneuver safely.
m CAUTION!

Owner´s Manual Permobil M400 Safety Instructions
14
Safety Instructions
Operation - Turning
Turning your wheelchair at high speeds can create the possibility of the wheel-
chair tipping and personal injury. The possibility of tipping can be increased by
high turning speed, sharp turns, uneven surfaces, abrupt changes in direction,
and driving from an area of low traction (e.g. lawn) to an area of high traction
(e.g. sidewalk).
To protect against tipping, personal injury and property damage, reduce speed
and reduce the sharpness of your turn when turning.
Operation - Freewheel Mode
In order to prevent the wheelchair from rolling away, ensure that the wheelchair
is on a level and dry surface before releasing the brakes.
In order to avoid personal injury do not use your Permobil in freewheel mode
without an attendant present. Do not attempt to put the wheelchair in freewheel
mode by yourself while seated in it.
Do not put your Permobil in freewheel mode while on an incline. This could
cause the wheelchair to roll on its own, causing injury and property damage,
including damage to the wheelchair.
m WARNING!

Owner´s Manual Permobil M400 Safety Instructions
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Safety Instructions
Driving on a Loose or Soft Surface
When the wheelchair is set to its lowest speed and the batteries are not fully
charged, driving on certain surfaces, for example gravel, sand or thick carpet-
ing, can involve constrained navigability.
Driving in Darkness
Driving in the dark may only be done if your wheelchair is equipped with func-
tioning lighting in the front and the back, or as per the applicable national or
local traffic regulations.
Driving in Extreme Climate Conditions
Permobil’s wheelchairs are designed to withstand most adverse weather con-
ditions, however to minimize the risk of being caught in difficult situations you
should avoid using the wheelchair outdoors during, for example, severe cold,
heavy rain or thick snow.
Also bear in mind that certain surfaces on the wheelchair can be heated up
or cooled down in the event of prolonged exposure to intense sunlight or cold
respectively.
m CAUTION!

Owner´s Manual Permobil M400 Safety Instructions
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Safety Instructions
Driving with Seat Lift/Seat Tilt/Backrest Recline
Be careful in making sure that nothing gets stuck between the chassis and
the seat when the seat lift/seat tilt is operated. Operating the seat lift,seat tilt/
backrest recline changes the center of gravity and increases the risk of tipping
over. Always drive in low speed and only use those seat functions on level
ground, and not on hills, ramps, slopes or other inclines. Using those seat func-
tions while driving on inclines can lead to personal injury and property damage,
including damage to the wheelchair.
Center of Balance
The possibility of this wheelchair tipping and the point where this wheelchair
will tip forward, back or to the side depends on its center of balance. Please
note that the following factors can affect the wheelchair’s center of balance:
• Elevation of the seat
• Height and angle of the seat
• Body position or weight distribution
• Driving on an incline such as a ramp or a hill
• Use of a backpack or other accessories, depending on the amount of
weight added.
If your wheelchair begins to move in an unexpected manner, immediately
release the joystick to stop the wheelchair. Except in an emergency, do NOT
use the on/off button to stop your wheelchair, as this will cause the wheelchair
to stop abruptly and may cause personal injury.
Fixed seat post
Adjusting the seat height may only be performed by an authorized service
provider. See the service manual for more information.
m WARNING!

Owner´s Manual Permobil M400 Safety Instructions
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Safety Instructions
Positioning Belt
Permobil positioning belts are designed to position the user only and will not
protect you in an accident. You may even receive further injury from the belts.
Transfer into and out of the chair
Be sure that the power is turned OFF before entering or leaving the wheel-
chair and before lifting the control side armrest.
When transferring into or out of the wheelchair, every precaution should be
taken to reduce the distance between the wheelchair and the place to which
the user is transferring. Overextending this distance can cause user to over-
exert, lose balance, or fall.
Permobil recommends that users transfer in the presence of or with the
assistance of an attendant.
Use caution when bending or reaching.
Never use the joystick as a handhold or point of support.
Do not use foot plates or armrests as supports when transferring into or out
of the wheelchair. The footplates and armrests are not designed to be weight-
bearing structures. Excessive force may cause them to give way, resulting
in personal injury or property damage, including damage to the wheelchair.
m WARNING!

Owner´s Manual Permobil M400 Safety Instructions
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Safety Instructions
Passengers
The wheelchair is not intended to transport passengers, regardless of the age
of the passenger. The Maximum User Weight stated in the Owner’s Manual for
your seating includes the user and any personal effects. The Maximum limit
should not be exceeded. The wheelchair’s maneuverability and stability can be
degraded as a result.
Environmental Conditions
Protect your wheelchair from exposure to any type of moisture, including rain,
snow, or wash. Exposure to moisture can cause the chair to short-circuit, catch
fire and cause personal injury or property damage. Do not operate your wheel-
chair if it has been exposed to moisture until it has dried completely.
If any of the shrouds or the joystick boot has cracks or tears, they must be
replaced immediately. Failure to do so can allow moisture to enter the elec-
tronics and cause personal injury or property damage, including fire.
Do not operate your wheelchair in icy or slippery conditions. These conditions
can lower the performance and safety of your wheelchair which could lead to
an accident, personal injury and property damage, including damage to the
wheelchair.
CAUTION: Extreme care should be exercised when using oxygen in close
proximity to electric circuits and other combustible materials. Contact your
oxygen supplier for instruction in use of oxygen.
m WARNING!

Owner´s Manual Permobil M400 Safety Instructions
19
Safety Instructions
Transport
The wheelchair must only be transported in vehicles approved for this pur-
pose. Always ask for confirmation of the transporter that the vehicle is suit-
ably designed, insured and equipped to transport a person in a wheelchair. A
wheelchair is not designed as a car seat and cannot offer the same degree of
safety that is offered by standard car seats, no matter how securely it has been
fastened in the vehicle concerned.
Carefully check that the wheelchair is properly fixed and that the break release
has not been activated (the wheelchair drive wheels must be locked). The
wheelchair must only be locked into position with loading straps from the tie-
down points at the front and rear, marked with yellow stickers, or by using
a Permolock locking system. The wheelchair must not be secured onto any
other part of the wheelchair including the seat. If the wheelchair needs to be
transported with the user seated in it, be sure to use an approved attachment
system suitable for the total weight of the wheelchair to secure the wheelchair.
• Permobil recommends that the wheelchair be equipped with a head rest
and that this is used during transportation.
• During transportation, it is essential that you are secured with a three-
point safety belt that is attached to the floor and a side of the vehicle.
• Permobil positioning belts are designed to position the user only and not
to protect you in the event of a motor vehicle accident. The positioning
belts do not replace use of a vehicle mounted restraint.
m WARNING!

Owner´s Manual Permobil M400 Safety Instructions
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Safety Instructions
Maintenance and Service
Carry out only the service and maintenance which are stated in the Owner’s
Manual. All other service and maintenance including programming of the
control system must be performed by a qualified service technician authorized
by Permobil to perform such service on Permobil products. Incorrect settings
could result in unsafe operation of the wheelchair and could cause the chair
to become unstable or uncontrollable. Such modifications may also void the
wheelchair’s warranty.
During all work on the electrical system of the wheelchair, the Circuit Breaker
must always be in OFF position. To avoid the risk of electric shock, use
extreme caution when using metal objects while working on the batteries.
Short-circuiting can easily cause an explosion. Never perform service on the
wheelchair without using protective gloves and goggles. Failure to do so can
lead to personal injury.
Do not use parts or accessories not authorized by Permobil. Use of unap-
proved ”aftermarket” accessories and parts may cause changes in the wheel-
chair, which may make the wheelchair unstable or uncontrollable. Such use
may also void the warranty on the wheelchair.
Connecting any unapproved electrical or electronic devices to the wheelchair’s
electrical system can cause damage to the chair and caused the chair to
become uncontrollable or drive erratically. Such use may also void the warranty.
The wheelchair is heavy and contains many moving parts, which means that
the risk of being caught between them is always present.
Charging of Batteries
Charging must be done in a well-ventilated room, not in a wardrobe or closet.
Charging must not be done in a bathroom or wet room. Only chargers with a
max 10 A charging current (average value) may be used (the RMS value of
the charging current must not exceed 12A). When the charger is connected,
the chair must not and cannot be driven.
m WARNING!