Petmate Fresh Flow User manual

instructions
Doskocil Manufacturing Company, Inc. dba Petmate • PO Box 1246, Arlington, TX 76004-1246
1-877-PETMATE • www.petmate.com
© Doskocil Manufacturing Company, Inc. 2010
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replacement pump
1. First remove cover, then water
reservoir, then filter reservoir.
NOTE: Do not remove
strainer.
2. Press pump unit firmly in area marked
“Pump”. Suction cups must grip the
bottom of base.
4. Replace filter reservoir unit.
Reservoir locks strainer in
place.
3. Open grommet and close around power
cord. Insert grommet into base.
6. Insert pump connector cord into AC
adapter. Plug into electrical socket.
NOTE: Pump may take two to three
minutes before it begins circulating
water down the slide. If it does not, un-
plug in-line connector and re-connect.
5. Fill bowl with water to 1/2”
below rim. Replace water
reservoir, and replace cover.
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4
3
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BEFORE PROCEEDING: MAKE SURE PUMP
INTAKE COVER IS SNAPPED ON SECURELY
Remove
grommet.
Bowl
Overhead
View
missing

TROUBLE SHOOTING
Introducing your pet to the Pet Fountain
Each animal’s response to the Pet Fountain will be different depending on age, temperament and breed. Some will be nervous because of the
flowing water and the low hum of the pump. We recommend placing the unit unplugged next to the pet’s normal water bowl with water in it for
at least a week. Then plug in the Pet Fountain. If the pet hesitates to approach the unit, place bits of food or their favorite treats on the rim. This
will encourage your pet to approach and drink. As they become used to the Pet Fountain, remove the normal water bowl, leaving only the Pet
Fountain to drink from.
Problem Possible Solution
If the unit makes a vibrating noise: A. Push down on top of pump. Make sure the suction cups on the bottom of the
pump
are securely attached to the the base.
B. Make sure pump intake cover is snapped on securely,
C. Perform pump cleaning steps.
If the unit overflows when you first start up: A. Bowl should be filled to 1/2” below rim. Overfilling can cause overflow.
B. Filter may not be properly installed in corner slots of filter reservoir.
C. Make sure filter has been removed from poly bag.
If the unit doesn’t pump enough water: A. Make sure intake slots on pump and strainer are not clogged with food or debris.
B. Make sure filter is clean.
C. Check pump impeller. May need to be cleaned with soft damp cloth.
If unit makes air suction noise and water gurgling
sound:
Water level is extremely low. Add water immediately to water reservoir and bowl.
If the pump doesn’t come on: Make sure it is completely plugged into electrical outlet. Make sure pump connector
cord is firmly connected.
Make sure intake slots on pump are
not clogged with food, pet hair or
debris.
Periodically check to make sure the strainer is not
clogged with food, pet hair or debris.
STRAINER
WARNING: Similar to any water dish or bowl, do not place bowl on a floor or surface that could be damaged by water.

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MAINTENANCE
WARNING: Do not let pump run dry. When pump makes air suction noise and water gurgling sound, water level is extremely low. Add water
immediately.
1. NOTE: Pump may take 2-3 minutes before it begins circulating water. This allows time for air to be removed from pump. The pump is silent.
You will not hear anything except the flowing of water down the slope.
2. Mineral build-up from tap water, or water from other sources, can ruin the pump. If hard water is a problem, bottled water is
recommended. The pump may need occasional cleaning to remove build up, especially when using hard water. If debris is caught in the
intake vents of the pump, disconnect the pump from any power sources and rinse the pump under clean running water. Check strainer and
intake vents once a week for pet hair and debris. Remove as needed.
3. ALWAYS UNPLUG UNIT BEFORE PERFORMING ANY TYPE OF MAINTENANCE.
A. Filter maintenance. Check charcoal filter after 15 days. Replace filter every 30 days for usage by one animal. Homes with multiple animals
will require more frequent replacement.
B. Cleaning. Bowl, reservoirs and all plastic parts may be cleaned with mild dish soap. Do not place unit in dishwasher.
C. Damage. Inspect all plastic parts at this time for cracks or damage that could facilitate water leaking onto floor.
D. Adding Water. Add water to storage reservoir when it appears low. You must remove the reservoir to add water to it. Water may also be
added to bowl by pouring slowly from a cup directly into the bowl
The Submersible Pump is tested and certified to ensure safety and operating performance. Failure to follow instructions and warnings in this
manual may result in pump damage and/or serious injury. Only the pump and electrical cord directly connecting the two are to come in contact
with water. Under no circumstances should the plug-in transformer or other parts come into contact with water. Do not plug-in or otherwise use
this product if any part of it appears to be damaged or operating abnormally. Make a “drip loop” on the electrical cord connecting the pump
to the transformer plug by letting a portion of the cord hang lower than either the pump or the transformer. Do not let the pump run when not
submerged in water. Doing so may damage the pump. Always submerge the pump first, and then plug in. Keep the unit unplugged when not
under direct observation. Use this product indoors only.
PUMP CLEANING STEPS
(Perform Monthy)
STEP 1: Unplug unit.
Remove pump intake
top cover.
STEP 2: Use fingernail to
pry second cover up.
STEP 3: Remove second
cover.
STEP 4: Remove
impellar. (May need
tweezers) It is only held
in by magnetic force.
STEP 5: Soak in solution
of 2 parts vinegar and 1
part water for 2-3 hours.
Clean impeller tunnel
with Q-tip.Rinse well; re-
assemble wet.

1. Press pump unit firmly in area
marked “Pump”. Suction cups will
align with round recesses along
base of bowl. Suction cups must
grip the bottom of bowl.
2. Route in recess channel behind cord
locator channel (See arrow).
4. Place slide on top of filter reservoir.
Align slide with grooves along back
and middle of bowl. Gently press
to engage locking device. Slide
should go in place easily and fit
securely with no large gaps. Fill
bowl to fill line visible in rear corner.
NOTE: Cord will hang out rear
slide cutout.
3. Place filter reservoir with filter installed
directly in front of pump. Tabs will help
guide filter reservoir positioning for
proper alignment.
5. Insert pump connector cord into AC
adapter. Plug into electrical socket.
NOTE: Pump may take two to three
minutes before it begins circulating
water down the slide. If it does not, un-
plug in-line connector and re-connect.
12
4
3
5
Overhead
View
missing
Side View. Filter reservoir.
Filter reservoir will rest
behind alignment wall.
BEFORE PROCEEDING: MAKE SURE PUMP
INTAKE COVER IS SNAPPED ON SECURELY