Petsafe HPA11-10987 User manual

Extreme Weather Pet Door
™
Installation Guide for Small, Medium and Large
Guide d’installation pour petite, moyen et grand chatière
Guía de instalación para tamaños pequeña, mediana y grande
Please read this entire guide before beginning.
Veuillez lire ce guide au complet avant de commencer.
Sírvase leer completamente esta guía antes de comenzar a usar el producto.
Model Numbers / Numéros de modèle / Números de modelo
HPA11-10987, HPA11-10988, HPA11-10989

2 Customer Care Center 1-800-732-2677
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal
injury hazards. Obey all safety messages that follow this symbol to avoid
possible injury or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related to personal injury.
• When children are present in the home, it is important to consider
the pet door during child proong activities, the pet door may
be misused by a child resulting in the child accessing potential
hazards that may be on the other side of the pet door. Purchasers/
Homeowners with swimming pools should ensure that the pet door
is monitored at all times and that the swimming pool has adequate
barriers to entry. If a new hazard is created inside or outside of
your home, which may be accessed through the pet door, Radio
Systems Corporation recommends that you properly guard access
to the hazard or remove the pet door. The closing panel or lock, if
applicable, is provided for aesthetic and energy efciency purposes
and is not intended as a security device. Radio Systems Corporation
will not be liable for unintended use and the purchaser of this
product accepts full responsibility for oversight of the opening it
creates.
• Power Tools. Risk of severe injury; follow all safety instructions for
power tools. Be sure to always wear proper safety equipment.
• The user, prior to installation, must become familiar with all
building codes that may affect the installation of the pet door and
determine, along with a licensed contractor, its suitability in a given
installation. This pet door is not a re door. It is important for the
owner and contractor to consider any risks that may be present
inside or outside of the pet door, and any risks that may be created
by subsequent changes to your property and how they may relate
to the existence and use, including misuse of the pet door.
• Be sure to use heavy scissors for cutting the core covers.
• If cutting a metal surface, be aware of sharp edges to prevent
injury.

petsafe.com 3
• Keep these instructions with important papers; be sure to transfer
these instructions to the new owner of the property.
• If painting the pet door, it is recommended to paint it prior to
installation. For best results, use a primer for plastics before
applying paint.
• If homeowner’s door or other application is not level, the pet door
must be marked level to swing properly.
• Cut out correct size template. For the Large no cutting is required.
If installing in a wall, reduce cut-out width by 1” for the Small and
Medium. For the Large, reduce cut-out width by 1” (25 mm) and
cut-out height by 1” (25 mm).
• When applying cutting template there should be a minimum of 3”
(76 mm) between the bottom and sides of the door and the outer
edge of the template to maintain the structural integrity of the
door.
• Make sure there is nothing underneath the door where you will be
drilling the holes or cutting out opening.
• Use a manual screwdriver to tighten screws. Do not overtighten.
Overtightening can strip the screws or warp the pet door frame.

4 Customer Care Center 1-800-732-2677
Thank you for choosing the PetSafe®brand. You and your pet deserve a companionship that includes
memorable moments and a shared understanding together. Our products and training tools promote a
lifestyle of protection, teaching, and love—essentials that inuence memories for a lifetime. If you have
any questions about our products or training your pet, please visit our website at www.petsafe.com or
contact our Customer Care Center at 1-800-732-2677.
Table of Contents
Kit Includes ................................................. 5
Tools Needed ................................................ 5
Key Denitions ............................................... 5
Installation Instructions ......................................... 6
Closing Panel................................................. 9
Flap Replacement Instructions ....................................10
Replacement Parts and Accessories .................................11
Terms of Use and Limitations of Liability ..............................12
Francais .............................................13
Español ..............................................24

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Key Denitions
• Outer Frame Size: Overall pet door dimensions
• Cut-Out Size: Dimensions of opening cut in homeowner’s door for proper t and pet door installation
• Replacement Flap Size: Overall ap size when removed from pet door; during extreme changes in
weather, vinyl aps can shrink during cold months and stretch in warmer months
• Flap Opening Size: Usable ap size for pet to enter and exit through pet door
• Interior Frame: Pet door frame on the inside of home; frame with 2 aps
• Exterior Frame: Pet door frame on the outside of home
• Insulated Flap: Flap located behind the vinyl ap in the interior frame
• Plastic Core Covers: Plastic pieces that cover the cut-out or “core” of the homeowner’s door
• Snap-on Closing Panel: Cover that snaps onto the pet door frame to close the pet door opening
NOTE: The Extreme Weather Pet Door
™
can be installed in most doors and walls.
Installation in thinner or thicker applications may not require the Plastic Core Covers.
If installing in a wall, reduce cut-out width by 1” (25 mm) for the Small and Medium.
For the Large reduce cut-out width by 1” (25 mm) and cut-out height by 1” (25 mm).
Additional tools and materials, such as wood framing, may be required.
• Hammer
• Jigsaw
• Drill
• ½” (13 mm) Drill Bit
• Wire Cutters
• Slotted & Phillips
Screwdrivers
• Tape Measure
• Masking or Painter’s
Tape
• Pencil
• Level
• Scissors
• Safety Equipment
Optional
• Duct Tape
• Caulk
Tools Needed
Snap-on Cover
Interior Frame
with Flap
Plastic Core
Covers
Template and
Installation Guide
Exterior Frame
Hex Nuts
- Small 4 pcs.
- Medium 6 pcs.
- Large 10 pcs.
Nylon Screws
- Small 4 pcs.
- Medium 6 pcs.
- Large 10 pcs.
In the box

6 Customer Care Center 1-800-732-2677
Installation Instructions
Determine Pet Door Location
1A Measure and mark your pet’s shoulder height on the
interior side of door.
1B Determine location for the pet door. Draw a vertical
center line through the shoulder height line using a
level.
Prepare Door
2A Remove door by removing door hinge pins.
2B Place on a raised level surface such as saw
horses. Place interior side of door facing up.
Helpful Tip: Clamp down the door to prevent it
from moving.
Note: The Pet Door can be installed with the door
hanging based on your skill level.
2C Cut out the correct size template. Match the
marked lines on the door with the shoulder and
center lines on the template. Tape the template in
place and carefully trace template. Make sure to
trace underneath tape and connect the corners.
Now, remove the template and any excess tape
from the door.
NOTICE
If painting the pet door, it is recommended to paint it prior to installation.
For best results, use a primer for plastics before applying paint.
1A 1B
Step
1
NOTICE
If homeowner’s door or other application is
not level, the pet door must be marked level to
swing properly.
Step
2
NOTICE
When applying cutting template there should be a
minimum of 3” (76 mm) between the bottom and
sides of the door and the outer edge of the cutting
template to maintain the structural integrity of
the door.
NOTICE
Cut out correct size template. For the Large, no
cutting is required. If installing in a wall, reduce
cut-out width by 1” (25 mm) for the Small and
Medium. For the Large reduce cut-out width by 1”
(25 mm) and cut-out height by 1” (25 mm).
2A
2B
2C

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Cut Pet Door Opening
3A Drill ½” (13 mm) holes in inside corners of drawn
template. These will be the pilot holes for the saw blade.
Helpful Tip: Use both hands to hold drill steady and
straight at a 90° angle.
3B Beginning in one of the holes just drilled, cut along the
drawn template lines. After cutting out the opening, you
may need to recut to square the opening. This is
necessary for the pet door frame to t correctly.
Helpful Tip: Apply masking or painter’s tape on bottom of
jigsaw and outer edges of drawn template to protect door
nish. Use a le to remove burrs after drilling and cutting
to make cutting and installation easier.
Helpful Tip: Use proper saw blade length and type according
to door thickness and material (for example a wood blade for a
wood door and a metal blade for a metal door). Cut slowly using
both hands to hold the saw steady and straight at a 90° angle.
This will prevent the blade from cutting unevenly between interior
and exterior sides of the door.
Fit Core Covers
4A Measure the thickest part (T) of your cut-out. Note
this measurement.
4B Cut the grooved side of the plastic core covers to
equal the cut-out thickness (T) of your door + ⅞”
(22 mm).
4C Snap uncut edge (side with one rib) of assembled
core covers inside bottom and side tabs of interior frame
(frame with 2 aps). Core covers may need trimming to
meet at corners.
Optional
Optional: Use duct tape in the
corners of core covers to help secure
in place and to improve weather
resistance. Cut off any excess tape.
Step
3
3B
Step
4
4C
4A
4B
3A
NOTICE
Make sure there is nothing underneath the door where you will
be drilling the holes or cutting out opening.

8 Customer Care Center 1-800-732-2677
Install Pet Door
Before putting away jigsaw, place the exterior frame (frame with 1 ap) into
the underside of the opening to check the t. If the screw holes on frame are not visible
through cut-out, you may need to recut opening before proceeding with the installation.
5A Place interior frame (frame with 2 aps) into cut-out.
Next place exterior frame into cut-out from under side
of door, inserting core covers inside tabs of frame. Hold
frame together. Insert nylon screws through holes in
interior frame into holes in exterior frame. Thread a hex
nut onto bottom of each screw.
Helpful Tip: Use saw horses, table or other work surface
to hold exterior frame in position while installing pet
door.
Helpful Tip: Look through screw holes to help align
interior and exterior frames.
5B Use a screwdriver to evenly tighten screws through-
out frame while keeping core covers in position. It may
be necessary to adjust screws to make sure pet door t
is correct.
Helpful Tip: Look though ap opening to check if core
covers are in position as you tighten the screws.
5C Use wire cutters to trim screws ush with exterior
frame.
Optional: Caulk around the exterior frame (frame with
one ap) and inside threshold where core covers meet for
weather resistance.
5B
5C
Optional
NOTICE
Use a manual screwdriver to tighten screws. Do not
overtighten. Overtightening can strip the screws or
warp the pet door frame.
Step
5
5A

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Train Your Pet
6A Rehang your door and begin training your pet. It may
help for you to be on one side of the door and your pet on
the other. Lift or tape open ap and try to talk your pet
through the pet door. After your pet has gone through a
few times, allow the ap to touch your pet’s back so they
will become comfortable using the pet door. If your pet will
not go through the door, tape the ap open until they use
it on their own.
Helpful Tip: Try treats or toys to encourage your pet to
go through the pet door and become comfortable using it.
Closing Panel
The closing panel snaps onto the interior frame of the
Extreme Weather Pet Door™. It is useful during inclement
weather or to keep your pet from using the pet door.
To use the closing panel, hold side handles and rst slide
bottom into place. Then push next to handles to snap
sides of closing panel into slots on interior frame. To
remove, hold side handles while pushing center of closing
panel with thumbs.
An additional closing panel (sold separately) can be used
on the exterior frame of the Extreme Weather Pet Door™
for improved weather resistance. See “Replacement Parts
and Accessories” on page 11.
Step
6
6A

10 Customer Care Center 1-800-732-2677
Flap Replacement Instructions
Vinyl Flap Replacement and Adjustment
During extreme changes in weather, vinyl aps can shrink during cold months and expand in warmer
months. Easily replace or adjust to ensure a snug t during seasonal changes.
3
12
To Replace vinyl ap,
remove ap screws and ap
support from top of pet door
frame.
Note: Interior ap has a
ap support, exterior ap
does not.
To Adjust slightly loosen
ap screws on top of pet
door frame.
Remove vinyl ap and ap
clamp with attached insulated
ap.
Note: Interior ap clamp
has insulated ap attached,
exterior ap clamp does not.
Replace ap clamp with
attached insulated ap. Insert
new vinyl ap between ap
clamp and ap screw holes in
top of frame. The PetSafe®logo
should be readable on vinyl
ap. Replace ap support. Align
screw holes in ap support,
frame, vinyl ap and ap clamp.
Replace and start screws to
hold ap in place. Adjust ap
horizontally until centered in
pet door frame. Adjust ap
vertically until magnet bar on
frame jumps to meet magnet
on bottom of ap. Tighten
screws.
Adjust ap horizontally until
centered in pet door frame.
Adjust ap vertically until
magnet bar on frame jumps
to meet magnet on bottom of
ap. Tighten screws.