Petsafe PAC11-11037 User manual

Replacement Flap
installation guide
guide d’installation
guía de instalación
Model Number
Numéro de modèle
Número de modelo
PAC11-11037
PAC11-11038
PAC11-11039
PAC11-11040
Please read this entire guide before beginning installation.
Veuillez lire l’intégralité de ce manuel avant de procéder à l’installation.
Lea esta guía en su totalidad antes de empezar la instalación.

2Customer Care Center 1-800-732-2677
IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in
death or serious injury.
• When children are present in the home, it is important to consider the pet door
during child proofing activities, the pet door may be misused by a child resulting
in the child accessing potential hazards that may be on the other side of the
pet door. Purchasers/Homeowners with swimming pools should ensure that
the pet door is monitored at all times and that the swimming pool has adequate
barriers to entry. If a new hazard is created inside or outside of your home,
which may be accessed through the pet door, Radio Systems Corporation
recommends that you properly guard access to the hazard or remove the pet
door. The closing panel or lock, if applicable, is provided for aesthetic and
energy efficiency purposes and is not intended as a security device. Radio
Systems Corporation will not be liable for unintended use and the purchaser of
this product accepts full responsibility for oversight of the opening it creates.

www.petsafe.net 3
Thank you for choosing the PetSafe®brand. You and your pet deserve a companionship that includes
memorable moments and a shared understanding together. Our products and training tools enhance
the relationship between pets and their owners. If you have any questions about our products or
training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at
1- 800-732-2677.
To get the most protection out of your warranty, please register your product within 30 days at
www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full warranty
and should you ever need to call the Customer Care Center, we will be able to help you faster. Most
importantly, your valuable information will never be given or sold to anyone. Complete warranty
information is available online at www.petsafe.net.
Tools Needed
• Phillips Screwdriver
• Very Small Slotted Screwdriver

4Customer Care Center 1-800-732-2677
Replace & Adjust
During extreme changes in weather, vinyl aps can shrink during cold months and stretch in warmer
months. Easily replace or adjust to ensure a snug t during seasonal changes.
To Replace: Remove screws
above ap.
Remove ap clamp and ap. Replace new vinyl ap and start
screws to hold ap. Position
horizontally and vertically to
t into door frame. Replace
existing ap clamp and tighten
screws to hold ap in place.
To Adjust: Slightly loosen screws
above ap.
Slightly move ap clamp
away from ap.
Adjust ap horizontally and/or
vertically to t into door frame.
Push ap clamp towards ap
and tighten screws in place.

www.petsafe.net 5
Panel Pet Insert Door
Flap Replacement/Horizontal Flap Adjustment: The PetSafe®Panel Pet Door Insert uses two
Large PetSafe Replacement Flaps. To replace a ap, simply hold ap up and unscrew the ve screws
on the back side of the Hinge Plate. Replace with a new ap and reinstall the existing ve screws to
secure ap back into place. To horizontally adjust a ap, hold ap up and loosen the ve screws on the
backside of the Hinge Plate. Adjust ap left or right for a snug t and tighten screws back into place.
Vertical Flap Adjustment: To adjust ap vertically the Interior or Exterior Cover plate will need to be
removed, depending on which ap is being modied. Use a small at head screwdriver to remove
Finishing Plugs on the Interior or Exterior Cover. Loosen the ve screws on the upper section of the
Hinge Plate and adjust ap up or down for a snug t. Tighten screws back into place and replace
Finishing Plugs.
NOTE: Vinyl flaps shrink during cold months and stretch in warmer months and may need to be
adjusted to ensure a proper fit during seasonal changes.
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modication of the terms,
conditions and notices contained herein. Usage of this Product implies acceptance of all such terms,
conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The specic temperament of your pet
may not work with this Product. If you are unsure whether this is appropriate for your pet, please consult your
veterinarian or certied trainer. Proper use includes reviewing the entire Operating Guide provided with your
Product and any specic Caution statements.

6Customer Care Center 1-800-732-2677
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not intended to harm, injure, or
provoke. Using this Product in a way that is not intended could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation be liable for any direct, indirect, punitive, incidental, special or
consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this
Product. Buyer assumes all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices under which this
Product is offered.
Customer Care International
USA & Canada - Tel: [phone]
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: [phone]
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: [phone]
Monday - Friday 10:30 AM - 7 PM

www.petsafe.net 7
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benet of a limited manufacturer’s warranty. Complete details of the warranty
applicable to this Product and its terms can be found at www.petsafe.net and/or are available by
contacting your local Customer Care Center:
Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants
to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product,
when subject to normal and proper residential use, will be free from defects in material or workmanship
for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person
or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and
in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers
labor and parts for the rst year of ownership; after the rst year, a service or upgrade charge will apply
relative to replacement of the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio
Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews;
lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of
Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original
place of purchase for any warranty issues. Please note that Radio Systems does not provide refunds,
replacements, or upgrades for change of mind, or any other reason outside of these Warranty terms.

8Customer Care Center 1-800-732-2677
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems
Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [e-mail]
To le a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will
not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio
Systems Customer Care Centre to obtain a Warranty Return Number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product. If the Product is deemed to be
faulty within 30 days from date of original purchase, Radio Systems will organize for a replacement to
be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving
the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the consumer’s own expense.
Radio Systems will test and replace the faulty unit or its components and return to the consumer free
of charge, provided the Product is within its said warranty period. This warranty is in addition to other
rights and remedies available to you under the law. Radio Systems goods come with guarantees that
cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care
Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).

www.petsafe.net 9
Français
CONSIGNES DE SÉCURITÉ IMPORTANTES
Description des termes et symboles utilisés dans ce manuel
Ce symbole est une alerte de sécurité. Il est utilisé pour vous alerter des risques de
blessures. Veuillez respecter tous les messages de sécurité qui suivent ce symbole pour
éviter tout risque de blessure ou de décès.
AVERTISSEMENT indique une situation dangereuse qui, si elle n'est
pas évitée, pourrait entraîner la mort ou des blessures graves.
• Lorsque des enfants sont présents à la maison, il est important de
prendre en compte la chatière durant leurs activités, car, si elle est mal
utilisée, elle offrira un accès potentiel aux risques qui pourraient se
trouver de l'autre côté. Les acheteurs et propriétaires possédant une
piscine doivent s'assurer que la chatière est toujours surveillée et que la
piscine est entourée d'une barrière adéquate y empêchant l'accès. Si un
nouveau risque est créé à l'intérieur ou à l'extérieur de votre résidence,
risque à portée de la chatière, Radio Systems Corporation recommande
de sécuriser l'accès à ce danger adéquatement ou de retirer la chatière.
Le battant à verrou et le bloc de verrou sont fournis dans un but
esthétique et de conservation d'énergie; ce ne sont pas des dispositifs
de sécurité. Radio Systems Corporation ne peut être tenu responsable
d'une intrusion involontaire et il est entendu que l'acheteur de ce produit
accepte la totale responsabilité de la surveillance de l'ouverture qu'il
créé ainsi.

10 www.petsafe.net
Merci d'avoir choisi la marque PetSafe®. Vous et votre animal méritez une camaraderie qui
comprend des moments mémorables et une compréhension partagée. Nos produits et nos outils
de dressage permettent aux animaux et leurs propriétaires de vivre une meilleure relation. Si vous
avez des questions sur nos produits ou l'entraînement de votre animal, veuillez visiter notre site
Internet au www.petsafe.net ou contactez notre service à la clientèle au numéro 1-800-732-2677.
Pour bénécier pleinement de votre garantie, veuillez enregistrer votre article sous 30 jours sur le site
www.petsafe.net. En enregistrant votre produit et en conservant votre reçu, vous bénécierez d'une
garantie complète et d'une réponse plus rapide de la part du Service clientèle. Plus important encore,
nous ne transmettrons ni ne vendrons de renseignements importants à votre sujet à personne. La
description complète de la garantie est disponible sur le site www.petsafe.net.
Outils nécessaires
Tournevis plat et tournevis Phillips