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I have an inconsistent signal. • Make sure Fence Transmitter is at least 3 feet from large metal objects or
appliances.
• Make sure all Boundary Wire turns are gradual.
• Make sure the Boundary Wire is not running parallel to and within 5 feet
of electrical wires, neighboring containment systems, telephone wires,
television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, contact the Customer Care Center at 1-800-732-2677 to see if a
different frequency system will help your situation.
The Power and Loop Indicator Lights
are off.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Try plugging into another 120-volt outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power
Adapter needs to be replaced. Contact the Customer Care Center at
1-800-732-2677.
The Power Light is on, the Loop
Indicator Light is off, and the Fence
Transmitter loop alarm is sounding.
• Make sure both ends of the Boundary Wire are plugged into Boundary
Wire Terminals and that ½ inch of the insulation is stripped so that the
copper wire is exposed.
• Perform the “Short Loop Test” to determine if the Fence Transmitter needs
to be replaced or if the Boundary Wire is broken.
• If the Fence Transmitter is functioning properly, you have a break in your
Boundary Wire. See the “Locating a Break in the Wire” section in this
guide.
Additional Information
• The Boundary Wire is buried so that it is not accidentally tripped over or cut. Use care when using a weed eater or when
digging near the Boundary Wire to prevent damage.
• The system should only be used with healthy pets. Contact your veterinarian if you have concerns about the medical
condition of your pet (medication, pregnant, heart conditions, etc.).
• This system is not for vicious or aggressive pets. If your pet may pose a threat to others, DO NOT USE THIS SYSTEM.
If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.
• The PetSafe In-Ground Radio Fence™ is for residential use only.
• The Static Correction will get your pet’s attention, but will not cause harm. It is designed to startle, not to punish.
• Test the Receiver Collar every 3 to 6 months. Battery life depends upon how often the Receiver Collar is activated.
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Short Loop Test
The Short Loop Test is a simple test to determine if each component (Fence Transmitter, Receiver Collar and Boundary
Wire) is functioning properly.
1. Disconnect the Boundary Wire.
2. Cut approximately 10 feet of unused Boundary Wire and connect it to the Boundary Wire Terminals.
3. Attach the Test Light to the Receiver Collar.
4. Spread the Boundary Wire out into a circle. Set the Boundary Control Switch to B.
5. Set the Boundary Width Control knob to 10.
6. If the Loop Indicator Light is not lit, then your Fence Transmitter is not functioning properly. Contact the Customer
Care Center at 1-800-732-2677.
7. If the Loop Indicator Light is lit, disconnect one end of the Boundary Wire from the Boundary Wire Terminal.
8. If the loop alarm does not sound, the Fence Transmitter needs to be replaced. Contact the Customer Care Center at
1-800-732-2677.
9. If the loop alarm does sound, plug the Boundary Wire back into the Boundary Wire Terminal.
10. Hold the Receiver Collar next to the 10-foot length of Boundary Wire.The Receiver Collar should beep about one foot
away from the Boundary Wire. The Test Light should then flash as you hold the Receiver Collar closer to the Boundary
Wire.
11. If Receiver Collar does not beep and the Test Light does not flash, replace the battery in the Receiver Collar. If it still
does not beep and the Test Light does not flash, contact the Customer Care Center at 1-800-732-2677.
12. If the Receiver Collar beeps, there may be a complete or partial break in the Boundary Wire. See the “To Locate a Break
in the Boundary Wire” section.