PhDsolutions HDBaseT Lite User manual

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INSTALLATION GUIDE
V 1.0
MXC-U-P882-HDTL-A

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CONTENTS
Receivers Overview P6
Front Panel Overview P6
Back Panel Overview P7
Identifying the IR Buds P7
Cabling Advice P8
Setup Guide P9
Web Interface Setup Guide P12
Link to Installer Account P12
Input & Output Options P13
Set Top Box IP Control P13
Output Options P14
System Health Tab P15
IR Noise Test P15
HDBaseT Link Quality Test P16
Cloud Connection Tab P17
Alexa Voice Control Setup P17
Network Settings Tab P18
CEC Control Settings P18
IR Activity Test P19
IR Control Setting P19
Front Panel Settings P19
Hardware Details P20
Accessing the Matrix without Internet P21
Monitoring Portal P22
My Installs P22
My Products Tab P23
Documentation & Drivers P24
Troubleshooting P25
Concept Wiring Guidelines P26
Warranty Information P27
PRODUCT DESCRIPTION
PHD Solutions’ agship MXC-U-P882-HDTL-A is a 8 x 8 HDMI Matrix over CAT5e/6/7 with two
additional independent HDMI outputs (for zone 9 & 10), with the added benet of a dedicated
audio breakout (Digital Coax /Optical) for each HDMI source inputs. It supports the transmission
of video (resolutions of 3840 x 2160 UHD (30Hz) 4:4:4 and 4096x 2160 4K (30Hz) 4:4:4 ), multi-
channel digital audio from 8x Ultra high denition sources to 8x HDBaseT Lite outputs over a
single CAT5e/6/7 cable (up to 70m) for each output. Output 9 and 10 can be independent or
mirrored.
It supports high resolution digital audio formats such as LPCM 7.1 CH, Dolby TrueHD, Dolby Digital
Plus and DTS-HD Master Audio as well as 3D content that can be displayed when connecting a
3DTV and 3D source. 48V Power over Ethernet (PoH) support means that compatible receivers
do not need their own separate power supplies, allowing for greater exibility.
KEY FEATURES:
• Ultra HD 4K Video Transmission (upto 340Mhz), 1080p, 3D
• Full HDCP 2.2 Support
• 8x HDMI Inputs
• 8x HDBaseT Class B Outputs plus 2x HDMI Outputs
• 8x HDMI Source Audio Breakouts (Optical & Digital Coax)
• 8x PoH Receivers Included
• HDMI-CEC Bi-Directional Control
• Bi-Directional IR Control
• Automatic EDID Management
• Includes user-friendly WebUI control access
• Easy integration with third-party control systems
IN THE BOX:
• 1x MXC-U-P882-HDTL-A Chassis
• 8x PoH Receivers
• Rack Mounting Kit
• Power Cord
• 8x IR Blaster Cable Pack
PhD Solutions reserves the Right To change products information and specication without notice. The Products and
its specications discussed herein are for reference purposes only. All information discusses herein is provided on an
“AS IS” basis, without warranties of any kind. This document and all its information discussed herein remain the sole
and exclusive property of PhD Solutions. No license of any patent, copyright, mask work, trademark or any intellectual
property right is granted by one party to the other party under this document, by implication, estoppel or otherwise.
PhD Solutions products are not intended in life-support critical care, medical safety equipment, or similar applications
where product failure could result in loss of life or personal or physical harm, or any military or deference application,
or any government procurement to which special terms or provisions may apply. All brand names and registered
trademarks belong to their respective owners.

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SPECIFICATIONS SPECIFICATIONS
GENERAL
SKU: MXC-U-P882-HDTL-A
Product Dimensions: 43 x 8.9 x 29.5 cm (Matrix)
Product Weight: 6.10 kg (Matrix)
Material: Smooth Textured Powder Coated Steel
CONNECTIONS
HDMI Inputs: 8
HDBaseT Outputs: 8x HDBaseT Class B (lite)
HDMI Outputs: 2
Audio Outputs: 8x Source Audio Breakouts (Digital Coax/Optical)
HDBaseT™
Max HDBaseT Cable Distance 1080p: 70 meters
Max HDBaseT Cable Distance 4K: 40 meters
HDBaseT Recommended Cable: Cat5e or greater
PoH (Power over HDBaseT): 8x PoH Receivers included
SUPPORTED FORMATS
Colour Supported: 4K: 8bit, 1080p: 12bit
TMDS Clock Speed: 340Mhz
Max Bandwidth: 10.2Gbps
Encryption: HDCP 1.4 and HDCP 2.2
3D Supported: Up to 1080/24p - Frame packing/sequential (Blu-ray),
Interlaced stereoscopic (satellite/cable broadcasts)
Supported Video Resolutions: 4K/60Hz 4:2:0, HDR10@/24Hz, 720p, 1080i, 1080p (+3D)
Supported Audio Formats:
PCM 2.0, LPCM 2.0, LPCM 5.1, LPCM 6.1, LPCM 7.1,
Dolby Digital 2.0, Dolby Digital 5.1,
Dolby Digital EX 6.1, Dolby Digital Plus 7.1, Dolby
TrueHD 5.1, Dolby TrueHD 7.1, Dolby Atmos 5.1.2,
Dolby Atmos 5.1.4, Dolby Atmos 7.1.2, Dolby Atmos
7.1.4, Dolby Atmos 9.1.2, DTS 5.1,
DTS-HD Master 5.1, DTS-HD Master 7.1, DTS 96/24 5.1,
DTS-ES Discrete 6.1, DTS-ES Matrix 6.1
CONTROL
Infrared: Bi-Directional
CEC Control: Full
Voice Control: Alexa
Set Top Box IP Control: Yes
Monitoring: Real Time Remote Monitoring Portal
THERMALS
Operating Temp Range: 0 to +35°C (32 to +95°F)
Operating Humidity Range: 5 to 90% RH (no condensation)
MISCELLANEOUS
Power Supply: IEC C14 Inlet - 100-240V 4.0/2.0A 50/60Hz
Power Consumption: Max 2Amps @ 240V
ESD Protection: ± 8kV (Air-gap discharge) ± 4 kV (Contact discharge)
Surge Protection: IEC 61000-4-4 (EFT) 40A (5/50ns) IEC 61000-4-5 (Light-
ning) 25A (8/20μs)
Certication: CE, FCC, RoHS
SAFETY PRECAUTIONS
Please read instructions before attempting to install or operate this equipment.
Please keep the following in mind as you unpack and install this equipment:
• Always follow basic safety precautions to reduce the risk of re, electrical shock and injury.
• To prevent re or shock hazard, do not expose the unit to rain, moisture or install this product near water.
• Never spill liquid of any kind on or into this product.
• Where possible, install the matrix towards the top of the rack to aid in heat dissipation.
• Use only the supplied IEC cable.
• Never push an object of any kind into this product through any openings or empty slots in the unit, as you
may damage parts inside the unit.
• Do not allow anything to rest on the power cabling or allow any weight to be placed upon it.
• To protect the unit from overheating, do not block any vents or openings in the unit housing that provide
ventilation and allow for sucient space for air to circulate around the unit.


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1HDBaseT Input Connect the appropriate
Cat5e or higher grade cable to each input of the
receivers, these cables should then be connected
to one of the HDBaseT outputs on the matrix. The
LEDs will illuminate to indicate a link and power is
being received.
2IR Receiver (RX) Connect the IR Receiver to this
port and place the IR bud on the underside of the
sink device (i.e. TV)
3IR Indicator The LED will ash green when an IR
signal is being received.
4HDMI Output Connect the appropriate high
speed HDMI cable and connect to the sink device.
5IR Transmitter (TX) Can be used for bi-
directional IR to send IR data back to the matrix.
ASystem Health LED Indicates whether matrix is turned ON (green), or whether there is an
issue present (red)
BNetwork LED Indicates the matrix is connected to the internet through its network link
(green) or if there is an issue (red). For further LED values please see the troubleshooting section.
CCloud LED Indicates the matrix is able to connect to the Remote Monitoring Portal (green) if
there is an issue (red).
RECEIVER OVERVIEW
FRONT PANEL OVERVIEW
B CA
E FD
G J KI L MH
DPower Connector Power connector with OFF/ON switch. Use supplied power cord to
connect the power.
EIR Receiver and Transmitter Ports Connect as required. The IR Out port is to be used
to connect input devices using the supplied IR Emitters. Please see the ‘Identifying the IR Buds’
section for correct identication and installation.
FAudio Output Optical and Digital Coax options for Source Audio Breakouts.
GHDBaseT Outputs Connect the appropriate Cat5e or higher grade cable to each output.
These cables should then be connected to one of the supplied Receivers at each Sink device.
(TV/Amplier etc.).
HHDMI Inputs Connect the appropriate high speed HDMI cable to each input. These cables
should then be connected to the Source device. (Bluray player etc.)
I
Control IR Input General IR input designed for legacy control systems or where direct IR input is
required (we recommend the use of our IP driver instead of this port, where applicable).
JReset Factory reset - please use only when instructed by our customer service team.
KGlobal IR Used for a control system to be able to see all IR signals from all zones. We
recommend using a IR-Optocable for connectivity from this port to your control system.
LEthernet Connect to network - required for connection to WebUI, Third Party Control and
Cloud Remote Monitoring Portal.
MHDMI Outputs Connect the appropriate high speed HDMI cable to each output. These
cables should then be directly connected to each Sink device. (TV/Amplier etc.)
BACK PANEL OVERVIEW
IDENTIFYING THE IR BUDS
IR Receiver
Square with a
shiny surface
IR Emitter
Identied by a
matt surface
The IR Emitter is to be mounted over the
source’s IR window. The IR Receiver bud
should be mounted underneath the sink
(TV) with the smallest end forwards and
the sticky pad axed upwards.
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CABLING ADVICE
WHAT IS THE BEST TYPE OF CABLE TO USE?
You can use Cat5e, Cat6, Cat6A or Cat7 with our products. The minimum cable standard for this
system is Cat5e. Slightly greater distances may be achieved by using Cat6A, or slightly better still with
Cat7, which has stricter shielding requirements and reduces potential cross talk between data pairs.
Whichever network cable type you choose, ensure that the main wiring architecture is solid core, not
stranded patch cabling. Patch cabling can be used for the last few metres of a run (e.g. from a wall
plate) but must be avoided over longer runs as signal transfer over stranded cores is heavily reduced.
The use of pre-made leads is not recommended unless you can be absolutely sure of their
construction credentials (i.e. solid core 568B). Please note that CCA (Copper Clad Aluminium) cable
is NOT supported.
SHIELDED CABLES
Unlike other systems, shielded FTP cable is not a stipulation. If, however, you prefer this type of
cable please ensure compatible shielded accessories are used. Failure to terminate cable screen at
all points can induce interference rather than eliminating it.
CABLING BEST PRACTICE
Our best practice policy is to use a straight cable directly from the matrix to the receiver when
possible to achieve the advertised distances. You can nd further information on “HDBaseT Best
Practices” here: http://installers.hdbaset.org/wp-content/uploads/2014/09/Dos-and-Donts-WP.pdf
HDBASET™WITH PATCH PANELS AND WALL PLATES
If the patch panels are terminated correctly, there is minimal loss of distance. The use of wall
plates and patch panels, however, has the potential to cause increased resistance on the cable if
not done correctly, introducing pinch points for signal transmission, and could reduce advertised
transmission lengths. Instead of using RJ45 wall plates, you can use brush plates to maintain the
neat nish.
CONNECTION TERMINATION
Terminate the cabling using RJ45 connectors to the 568B wiring standard.
(See diagram)
IMPORTANT: Please note that local building regulations
may apply to the installation of cabling in properties. It is
important to check building regulations to guarantee that
you are in accordance with the laws of your territory.
SETUP GUIDE
INSTALLING IN A RACK
1. Attach the rack ears to the front sides of the matrix using the provided screws.
2. Install into rack and connect cabling according to mode of operation – as described below.
WARNING: To prevent damage, it is important to ensure adequate ventilation space on the sides of
the matrix, especially on the ventilation openings on the side of the product enclosure.
CONNECTING THE VIDEO INPUTS
3. Connect HDMI cables from your video sources (e.g. Bluray player) to the HDMI inputs of the
matrix.
Note: It is recommended, for ease of setup, to connect devices from Input 1 to Input 8, although this
is not necessary.
4. Connect the supplied IR Emitter (Identiable by matt surface) over the source device’s IR
window and attach to the ‘IR Out’ port.
Note: Ensure that the IR Emitter is connected to the same zone as the source device’s HDMI input (i.e
HDMI input 3 and IR 3)
CONNECTING THE HDBaseT VIDEO OUTPUTS
5. Connect the appropriate Cat5e or higher grade cable to each HDBaseT output port you require.
Note: It is recommended, for ease of setup, to connect devices from Output 1 to Output 8, although
this is not necessary.

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6. Complete the connection by attaching the other end of the Cat cable to a supplied Receiver’s
‘HDBaseT In’ port. The receiver should be situated at the output end (ie. TV).
7.
Attached a supplied IR receiver (shiny surface) into the Receiver’s IR RX port and attach the bud to the
underside of the sink device with the smallest end forward, as per the diagram.
8. Finish the connection using a the appropriate high speed HDMI cable from the output device
and connect to the Receiver’s ‘HDMI Out’ port.
CONNECTING THE HDMI VIDEO OUTPUTS
9. For Output ports 9 and 10, connect sink devices directly via high speed HDMI cables.
Note: Can also be used in conjunction with a HDMI Extender Set (sold separately) for reaching further
distances.
CONNECTING THE AUDIO OUTPUTS
10. If you wish to use the Audio outputs, please connect optical or digital coax cables to the relevant
output.
Note: There is no matrixing for the audio breakouts, they are matched to the HDMI zone - for
example, the audio from HDMI input 3 will link directly to Audio Output 3.
CONNECTING TO NETWORK
11. Connect a standard Ethernet cable (Category 5e/6/7) from the matrix’s ‘Ethernet’ port to your
router or network switch. Crossover cables are not supported.
Note: Network connection is required for supporting full control/remote monitoring features of the
product.
TURNING ON THE MATRIX
12. Insert the supplied power cord and plug into the AC mains.
13. Turn ON the power switch.
14. As it powers ON, the front panel LEDs (System Health, Network, Cloud) will illuminate
momentarily before it begins its initialization sequence.
Note: The initialization process takes between 20 seconds and up to 2 minutes. However, it is
possible that a rmware update may be available the rst time the unit is powered ON - in this
instance the matrix may take longer to initialize. If both the System Health and Network LEDs
ash (orange/green) quickly together then a rmware update is being applied. Please wait and
do not disconnect the power until this update has completed.
14. Once initialization has been completed, the System Health, Network and Cloud LEDs should all
appear ON (green).
15. You are now ready to setup the matrix using the WebUI. Please follow the steps in the ‘Connecting
to Admin Web Interface’ section.

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WEBUI
The front page of the web interface features a user-friendly drag and drop display showing all
available inputs and outputs. The following steps instruct how to customise this.
CONNECTING TO ADMIN WEBUI
Using a computer connected to same router/network, access and login to the Web Interface by
visiting www.gotomymatrix.com in your web browser.
Activate administrative rights by clicking on the  Cloud Connection tab on the left hand nav,
then click on the ‘[Admin]’ link at the foot of the page. The default password is ‘admin’.
LINKING A MATRIX TO YOUR INSTALLER ACCOUNT
On the  Cloud Connection page, insert your Installer ID into the box and save changes - this will
enable the matrix to be linked to your monitoring account.
Note: If you do not know your Installer ID please check your cloud monitoring portal or contact your
sales representative.
WEB INTERFACE SETUP GUIDE
INPUT AND OUTPUT OPTIONS
Once you have activated administrative rights, the  Video Routing page should display a  icon
next to each input and a  icon next to each output. When clicked a popup with additional options
for the select device will appear.
INPUT OPTIONS
Within the input’s options popup, accessed by clicking the  icon next to each input, you will nd
the selected input’s options:
Name: Change the name of the selected
input. This will be displayed on the source
list on the display device.
Hidden: The toggle switch can be turned
on to hide the selected input from the
end user’s web interface.
EDID Prole: Drop down menu to
select an alternative EDID prole for the
selected device.
EDID Details: This will bring up a page detailing the selected EDID information.
Video Signal: Will indicate the signal being broadcast by the input.
Note: Ensure that after any changes you click save changes button.
SET TOP BOX IP CONTROL
When a compatible Set Top Box is connected
to an input, an additional option will appear:
IP Control: This option will allow you
to programme Set Top Box IP control.
Simply select the type of device from the
dropdown list and insert that device’s IP
address into the adjacent box.
Note: This option only appears if the Input’s name includes the Set Top Box’s name (i.e Sky/Virgin/TiVo/Kodi/Dish)

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OUTPUT OPTIONS
Within the output’s options popup, accessed by clicking the  icon next to each output, you will
nd the selected output’s options:
Name: Change the name of the selected
output.
Video From: A dropdown list showing the
source the output is currently displaying.
Mirror: Select an output from the list to
mirror the display.
EDID Details: This will bring up a page
detailing the selected EDID information.
Hidden: The toggle switch can be turned
on to hide the selected output from the
end user’s web interface.
Source Filtering: Toggle switches to
choose which inputs can be displayed on
the selected output display.
Remote Module Details: This will display a popup detailing the output’s remote end details.
Link Status: Indicates if the link is active.
Link Quality: Indicated the quality of the link. Click the  icon to view Link Quality Test Tool
(please see HDBaseT Link Quality Test on page 15 for further details).
Cable Length: Indicates the length of the CAT cable inserted into the output. This is an
estimate base on cable’s performance and may not be accurate.
Video Signal: Will indicate the signal of connection.
Linked Device: A dropdown list of devices that can be linked to the output.
Connected Device: This option will display when an additional device is linked to the output.
Note: Ensure that after any changes you click save changes button.
SYSTEM HEALTH TAB
Under the System Health tab information about the hardware’s performance is displayed.
The colour coded boxes will indicate if performing correctly along with the reading of the internal
temperature sensor that will indicate if the system is overheating.
Under the System Health tab you will also nd Advanced Diagnostics that will perform detailed
tests on specic areas of your installation to identify potential faults.
IR NOISE TEST
The IR Noise Test will check to see if any IR data is
being received over a sustained period of time for
each output, failing this test would indicate that the
IR receiver is picking up noise.
Example of failure message:
The IR receiver connected to this port is
occasionally picking up stray IR messages, this
may occasionally interrupt IR communication
to the connected source device and/or control
system, if you repeat this test and it remains in
this state, you may nd it is tolerable, but we
recommend relocating the IR emitter anyway.

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HDBaseT™LINK QUALITY TEST
The HDBaseT Link Quality Test will check to see the HDBaseT link is stable over a sustained
period of time. There are two drop down menus, the rst is the output you are testing the second
is the type of test you are doing.
The Mean Square Error test is the ratio (in dB) of the signal power of the ‘Good’ signal to that of the
‘Bad’ signal. This is analogue in nature and is directly aected by kinks, termination issues & other cable
issues. Each Channel has a colour which represents the same coloured twisted pair in the Cat cable. All
four of these Channels should be within 3dB’s of each other, for example; -21dB. -20dB. -21dB & -19dB.
Otherwise the cable quality will be marked as “Poor”. All four of these Channels should also be below
the -15dB line. Otherwise the cable quality will be marked as “Poor”.
If a Channel is spiking to 0 or to -40dB or the other above criteria’s are broken but then they recover
to normal this can still indicate an issue and we will remember this and mark the cable as “Poor”. This
can explain if your cables meet the above criteria but are still marked as “Poor” due to this spiking only
happening after a few hours for a few seconds for example.
The Channel Errors test is a measurement of the number of errors on the channel, for example,
packet loss and bit errors. This is digital in nature and is directly aected by the same issues mentioned
in the “Mean Square Error” test. As you can see in the Key each Channel has a colour which represents
the same coloured twisted pair in the Cat cable. All four of these Channels should be within 3 of each
other, for example; 35. 36. 35. 34. Otherwise the cable quality will be marked as “Poor”. All four of these
Channels should also be below the 40 line. Otherwise the cable quality will be marked as “Poor”.
If a Channel is spiking to 0 or to 60 or the other above criteria’s are broken but then they recover to
normal this can still indicate an issue and we will remember this and mark the cable as “Poor”. This
can explain if your cables meet the above criteria but are still marked as “Poor” due to this spiking only
happening after a few hours for a few seconds for example.
Another way to check the link quality remotely is by logging into your installer account at
monitoring.phdsolutions.co
CLOUD CONNECTION TAB
Under the Cloud Connection tab you will basic monitoring information:
System Status: This colour coded status will notify you if the system is healthy or if there is
an issue.
Last Monitoring Pulse Sent: This will detail when the matrix last ‘phoned home’
Installer ID: Enter your Installer ID to link to the PhD Solutions Monitoring Portal.
Note: If you do not know your Installer ID please check your cloud monitoring portal or contact your
PhD Solutions sales representative.
Connection Status: This will detail if the matrix is connected to the PhD Solutions Monitoring
Portal.
NETWORK SETTINGS TAB
Under the Network Settings tab you will nd details about the system’s connection to the
internet and the rest of your control systems:
Network Connectivity: This colour coded status will notify you if the system is connected to
a network or if there is an issue.
Mode: Dropdown menu to either set a static IP and DHCP.
Note: Ensure that after any changes you click save changes button.

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CEC CONTROL SETTINGS
Under the Routing Control tab you will nd settings for CEC control:
HDMI-CEC Support: Toggle switch to turn CEC control on or o.
Auto Pause: Toggle switch to enable (where possible) the function to pause the content when
no sink device is watching a source device and resume playback when you switch back.
Remote Control Combo Keys: Toggle switch to turn on this function - If there are missing keys
on the TV remote f.ex (Guide) then this allows for using combo keys.
IR ACTIVITY TEST
Under the Routing Control tab you will nd a test for IR activity. This test lists each IR input and
the box will illuminate when an IR signal is received.
IR CONTROL SETTINGS
Under the Routing Control tab you will nd settings for IR control. IR Routing by default listens
to commands from the supplied remote control, you can use alternative manufacturer proles for
integrating into existing systems or backwards compatibility.
Each output port can be congured to use a dierent IR prole, if “Default” is set, this is the prole used.
FRONT PANEL SETTINGS
Under the Front Panel tab you will nd options for the front panel of the matrix such as turning
o the status LEDs.
Note: The status LEDs are in the bottom right of the front panel, these LEDs will always appear during
powerup and turn o after 30 seconds if set to O
HARDWARE DETAILS
Under the Hardware Details tab you will nd manufacturing information about your product -
you may be asked for this information if you request help or support.
Please Note: The design and features of the Web Interface is ever evolving and may be subject to changes
at any time without warning.

20 21
While the matrix works best with an active internet connection it is possible to still congure and
operate the system without one. However to congure the system from its defaults a local network
connection is required. Normal operation of the CEC and IR control systems does not require any
network connection, but IP based API control or Web based controlled does require a persistent
network connection.
DISCOVERY TOOL
You can download a discovery tool from your monitoring portal at http://monitoring.phdsolutions.co/
this program will run on Windows 7 or newer only, when run it will scan your network and detect
the IP address of your matrix. If you have multiple systems on the same network, the discovery
tool will only display the last found. If you do have more than one system, it is advised that you
disconnect other systems rst.
The discovery tool will display the IP address of the matrix, you can then access the matrix by
typing that IP address into your web browsers address bar.
Note: It is recommended in this mode that you congure the networking to use a static IP address,
this allows for you to bookmark the page easily and return to the web interface easily without
needing to run the discovery tool again.
ACCESSING THE MATRIX WITHOUT
AN INTERNET CONNECTION
ACCESS THE MONITORING PORTAL
To access the monitoring portal please visit monitoring.phdsolutions.co, click ‘Login’ in the top
left corner and sign in with your registered details.
Once logged in, the dashboard will display your details including your Installer ID.
MY INSTALLS
Under the My Installs tab you can add projects and assign your installed systems in order to easily
access and monitor certain installations.
To create an install click the ‘Add New’ button and insert the details on the following screen.
Once created, you will then be able to assign systems to the install by clicking the ‘Add’ button in
the ‘Products’ section. This will then bring up a page with a dropdown menu to select a system.
MONITORING PORTAL

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MY PRODUCTS
Under the My Products tab, all your assigned systems will be listed.
Note: If the system you are looking for is not listed, please make sure you have added your Installer ID
into the web interface of the system. (Please see the ‘Linking a Matrix to your Installer Account’ section)
When you click on a system a system overview page will appear with details of the unit such as:
- Serial Number
- Model Number
- Status
- System Temperature
- Firmware Version
- Current Uptime
- System Status - Inputs
- System Status - Outputs
- External Network Details
- Local Network Conguration
- System Commands
- Reboot Function
On the right hand side, a navigation bar features more options:
Port Details allows you to individually monitor all inputs and outputs .
Health displays information about the system’s health plus a visual history of the system’s
temperature over the previous month.
Updates displays current software version and details
any updates available for the system. There is also a
toggle switch to turn on ‘Hotx Updates’ whereby updates
are delivered automatically to the system.
Installation Report displays all crucial information
about the installation on one page. We recommend you
print this page once installation is complete to ensure the
install is correct.
DOCUMENTATION & DRIVERS
Under the Documentation and Drivers tab you will nd links to third party control drivers,
manuals and troubleshooting guides alongside API information.

24 25
TROUBLESHOOTING
Should you encounter installation diculties or issues with device communication, the following
checklist of common issues and causes should help resolve your issues. If you still continue to
experience issues, please contact your place of purchase.
NO OR POOR PICTURE QUALITY:
• Connected and powered? Double check all HDMI, CAT and power cables are rmly connected into the correct
ports an all devices are correctly powered.
• Cable length? Are you approaching the maximum distance of the cable (70m) if so, adjust the picture quality
or try using an additional extender kit to go further distance. Cables bundled together may cause cross talk and
further degrade signal quality.
• Signal strength? The use of cable joins, stranded patch panels, wall outlands and stranded patch leads as
interconnects between them can signicantly reduce signal strength. Use solid core straight through connections
wherever possible.
• If you reduce the resolution of the source do you get a picture? If so, this suggests a conicting resolution
between source and display or a bandwidth capacity issue with your cable. Check all inputs and outputs share
the same resolution capabilities.
• Picture ‘snow’ / HD ‘noise’ signies a failure to fully establish a signal and can often be caused by poorly
terminated RJ45 connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards.
• Pink or o-colour picture? This could be caused by an invalid EDID or the source device failing to read the EDID
from the matrix. Try re-booting matrix and all source devices to force the re-reading of the EDID.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the quality of material can
vary, Always use good quality leads and cables and try swapping cables that are known to be working into the
solution to see if this improves your image.
IR CONTROL:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emitters should be xed rmly over infrared sensors of sources. Receivers should be attached to displays
ensuring a clear line of sight to the remote control used to operate. Each IR port has an LED, when correctly
installed the LED will ash red when IR is transmitting and ashes green when IR is being received
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check your remote is
transmitting a signal by viewing the remote handset sensor though a digital camera/camera phone. The sensor
should ash when a button on the handset is held down.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and
receivers are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals.
EDID HANDSHAKE:
There may be times you will need to perform an EDID Handshake on your Matrix. This is often after a new piece
of equipment has been introduced to your setup or any changes have occurred.
To do an EDID Handshake, turn o the Matrix and all Sources, Turn on all TV’s, make sure these are not set to
standby and wait 45 seconds. Power on Matrix and wait for x3 Green Lights on the front panel, wait a further 45
seconds then turn on all sources.
FRONT PANEL LED VALUES:
SYSTEM HEALTH LED:
Solid red - Powering on or fault found
Solid green - System healthy
CLOUD LED:
Solid red - Not connected to the cloud
Solid green - Connected to our cloud
NETWORK LED:
Solid red - No network cable connected
Flashing yellow - Discovering IP address
Solid yellow - Have IP but cannot ping router
Flashing green - Cannot reach internet
Solid green - Network healthy
WARRANTY INFORMATION
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY
APPLY TO YOU. YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specic legal rights. You
may also have other legal rights that vary by state, province
or jurisdiction. The disclaimers, exclusions, and limitations
of liability under this Limited Warranty will not apply to the
extent prohibited by applicable law. For a full description of
your legal rights you should refer to the laws applicable in your
jurisdiction and you may wish to contact a relevant consumer
advisory service.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF
COVERAGE
PHD Solutions (“PHD Solutions”) warrants to the owner of
the enclosed product that the product contained in this
box (“Product”) will be free from defects in materials and
workmanship for a period of three years from the date
of delivery following the original purchase (the “Warranty
Period”), or if this product has been professionally installed, the
warranty start date is from the date your installer purchased
the item, not your system commissioning date. Please check
with your installer for their purchase date. If the Product fails to
conform to this Limited Warranty during the Warranty Period,
PHD Solutions will, at its sole discretion, repair or replace any
defective Product or component. Repair or replacement may
be made with a new or refurbished product or components, at
PHD Solutions’s sole discretion. If the Product or a component
incorporated within it is no longer available, PHD Solutions may
replace the Product with a similar product of similar function, at
PHD Solutions’s sole discretion. This is your sole and exclusive
remedy for breach of this Limited Warranty. Any Product
that has either been repaired or replaced under this Limited
Warranty will be covered by the terms of this Limited Warranty
for the longer of ninety (90) days from the date of delivery
or the remaining Warranty Period. This Limited Warranty is
transferable from the original purchaser to subsequent owners,
but the Warranty Period will not be extended in duration or
expanded in coverage for any such transfer.
2. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU
WANT TO CLAIM UNDER THIS LIMITED WARRANTY
Before being able to claim under this Limited Warranty, the
owner of the Product must (a) notify PHD Solutions of the
intention to claim by emailing PHD Solutions during the
Warranty Period and providing a description of the alleged
failure, and (b) comply with PHD Solutions’s return shipping
instructions, and (c) ship the Product at owner’s cost (except
where prohibited by applicable law) to PHD Solutions for
repair or replacement. PHD Solutions will have no warranty
obligations with respect to a returned Product if it determines,
in its reasonable discretion after examination of the returned
Product that the Product is an Ineligible Product (dened
below). PHD Solutions will bear all costs of return shipping to
owner, except with respect to any Ineligible Product, for which
owner will bear all shipping costs.
3. WHAT THIS LIMITED WARRANTY DOES NOT COVER
This warranty does not cover the following (collectively
“Ineligible Products”): Products marked as “sample” or sold “AS
IS”; or Products that have been subject to: (a) modications,
alterations, tampering, or improper maintenance or repairs; (b)
handling, storage, installation, testing, or use not in accordance
with the Installation Guide or other instructions provided
by PHD Solutions; (c) abuse or misuse of the Product; (d)
breakdowns, uctuations, or interruptions in electric power or
the telecommunications network; or (e) Acts of God, including
lightning, re, ood, tornado, earthquake, or hurricane.
This warranty does not cover consumable parts, including
batteries, unless damage is due to defects in materials or
workmanship of the Product, or software (even if packaged
or sold with the product). PHD Solutions recommends that
you use only authorized service providers for maintenance or
repair. Unauthorized use of the Product or software can impair
the Product’s performance and may invalidate this Limited
Warranty. PHD Solutions does not warrant that operation
of the Product will be error-free or uninterrupted or that the
Product will in every case process all data correctly.
4. DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, and to the
maximum extent permitted by applicable law, PHD Solutions
disclaims all express, implied, and statutory warranties and
conditions with respect to the product, including the implied
warranties of merchantability, tness for a particular purpose.
To the maximum extent permitted by applicable law, also limits
the duration of any implied warranties or conditions to the
duration of this limited warranty.
5. LIMITATION OF DAMAGES
In addition to the above warranty disclaimers, in no event
will PHD Solutions be liable for any consequential, incidental,
exemplary, or special damages, including any damages for
lost data or lost prots, arising from or relating to this limited
warranty or the product, and PHD Solutions’s total cumulative
liability arising from or related to this limited warranty or
the product will not exceed the amount actually paid for the
product by the original purchaser.
6. LIMITATION OF LIABILITY
PHD Solutions disclaims all liability of any kind of PHD
Solutions’s suppliers. The PHD Solutions online services
(“services”) may provide you information (“product
information”) regarding your products performance and/or
peripherals connected to your product (“product peripherals”).
The type of product peripherals that may be connected to your
product may change from time to time. Without limiting the
generality of the disclaimers above, all product information
is provided for your convenience, “as is”, and “as available”.
PHD Solutions does not represent, warrant, or guarantee that
product information will be available, accurate, or reliable. You
use all product information, the services, and the product at
your own discretion and risk. You will be solely responsible
for (and PHD Solutions disclaims) any and all loss, liability, or
damages, including to your hvac system, plumbing, home,
product, product peripherals, computer, mobile device, and all
other items and pets in your home, resulting from your use of
the product information, services, or product.
Product information provided by the services is not intended
as a substitute for direct means of obtaining the information.
7. VARIATIONS THAT MIGHT APPLY TO THIS LIMITED WARRANTY
Some jurisdictions do not allow limitations on how long an
implied warranty lasts or exclusions/limitations on incidental
or consequential damages, so some of the limitations set out
above may not apply to you
COPYRIGHT NOTICE
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its part translated
into any language or computer le, in any form or by any means (electronic, mechanical, magnetic, optical, chemical, manual, or
otherwise) without express written permission and consent from PHD Solutions.
Design and specication is subject to change without notice. E&OE.
© Copyright 2020 PhD Solutions. All Rights Reserved.
Version 1.0 - February 2021

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