Philips sonicare DiamondClean 9900 Prestige User manual

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English
6English
Introduction
Congratulations on your new Philips Sonicare power
toothbrush! Superior plaque removal, whiter teeth, and
healthier gums are at your fingertips. Using Sonicare’s
combination of gentle sonic technology and clinically
developed and proven features, you can be confident
that you’re getting the very best clean, every time.
Further support and product registration are available to
you at: www.philips.com/Prestige-Get-Started
Welcome to the Philips Sonicare family!
Important safety information
Only use the product for its intended purpose. Read this
important information carefully before you use the
product and its batteries and accessories, and save it for
future reference. Misuse can lead to hazards or serious
injuries.
Warnings
- Keep the charger away from water.
- After cleaning, make sure the charger is completely
dry before you connect it to the wall socket.
- This appliance can be used by children and persons
with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have
been given supervision or instruction concerning use
of the appliance in a safe way and understand the
hazards involved. Cleaning and user maintenance
shall not be made by children without supervision.
- Children shall not play with the appliance.
- Only use original Philips accessories or consumables.
Only use the charger provided with the product. If
supplied, only use the original USB cable and USB
power supply unit.

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- This appliance contains no user-serviceable parts. If
the appliance is damaged, stop using it and contact
the Consumer Care Center in your country (see
'Warranty and support'). If the cord is damaged,
replace the charger with a new one.
- Do not use the charger outdoors or near heated
surfaces.
- Do not clean any part of the product in the
dishwasher.
- This appliance has only been designed for cleaning
teeth, gums and tongue.
- Stop using the appliance and consult your
dentist/doctor if excessive bleeding occurs after use, if
bleeding continues to occur after 1 week of use or if
you experience discomfort or pain.
- If you have had oral or gum surgery in the previous 2
months, consult your dentist before you use this
appliance.
- If you have a pacemaker or other implanted device,
contact your doctor or the manufacturer of the
implanted device prior to use.
- If you have medical concerns, consult your doctor
before you use this appliance.
- This appliance is a personal care device and is not
intended for use on multiple patients in a dental
practice or institution.
- Stop using a brush head with crushed or bent bristles.
Replace the brush head every 3 months or sooner if
signs of wear appear.
- If your toothpaste contains peroxide, baking soda or
bicarbonate (common in whitening toothpastes),
thoroughly clean the brush head with soap and water
after each use. This prevents possible cracking of the
plastic.
- Avoid direct contact with products that contain
essential oils or coconut oil. Contact may result in
bristles dislodging.

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- To charge the battery, only use the USB wall adapter,
charging base and charging travel case provided with
the product: WAA1001, WAA2001, HX9200 or
HX9200/B, and TCC1001, TCC2001, TCC3001,
CBB1001 or CBB2001. Do not use an extension cord.
- Charge, use and store the product at a temperature
between 0°C and 40°C.
- Keep product and batteries away from fire and do not
expose them to direct sunlight or high temperatures.
- If the product becomes abnormally hot or smelly,
changes color or if charging takes longer than usual,
stop using and charging the product and contact
Philips.
- Do not place products and their batteries in
microwave ovens or on induction cookers.
- Do not open, modify, pierce, damage or dismantle the
product or battery to prevent batteries from heating
up or releasing toxic or hazardous substances. Do not
short-circuit, overcharge or reverse charge batteries.
- If batteries are damaged or leaking, avoid contact
with the skin or eyes. If this occurs, immediately rinse
well with water and seek medical care.
Electromagnetic fields (EMF)
This Philips appliance complies with all applicable
standards and regulations regarding exposure to
electromagnetic fields.
Radio Equipment Directive
Hereby, Philips declares that electric toothbrushes
equipped with a radio frequency interface (Bluetooth or
BrushSync) are in compliance with Directive 2014/53/EU.
- Bluetooth radio frequency: 2.4 GHz
- Maximum Bluetooth radio frequency power: 3 dBm
- NFC radio frequency: 13.56 MHz
- Maximum NFC radio frequency power: 30.16 dBm
The full text of the EU declaration of conformity is
available at the following internet address:
www.philips.com/support

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English
Intended use
Sonicare Prestige power toothbrushes are intended to
remove adherent plaque and food debris from the teeth
to reduce tooth decay and improve and maintain oral
health. Prestige power toothbrushes are intended for
consumer home use. Use by children should be
supervised by an adult.
Your Philips Sonicare
1 Hygienic travel cap
2 Premium All-in-One brush head (A3)
3 BrushSync symbol
4 Handle
5 Power on/off button
6 Intensity indicator and hidden button
7 SenseIQ indicator
8 Brush head replacement reminder indicator
9 Battery indicator
10 Brushing feedback light
11 Charging base
12 Charging stand
13 USB-A wall adapter
14 USB-C cord
15 Charging travel case
16 USB-C socket
Note: The content of the box may vary based on the
model purchased.
The following symbols may appear on the product:
Read Operator’s Manual.

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Detachable Power Supply Part:The "xxxxxx" indicates the
model number of the approved chargers to be used.
Sonicare App - Getting Started
The Sonicare app pairs with your toothbrush to provide
you a connected experience. By connecting your
toothbrush to your Sonicare app account, you will be
able to:
- Customize your Sonicare toothbrush settings
according to your preferred modes, intensity and
toothbrush feedback.
- Track your brushing progress.
- Receive personalized tips and actionable
recommendations to improve your oral health.
- Access the full range of benefits and receive ongoing
upgrades to your Prestige experience.
The app is compatible with a wide range of iPhone and
Android™ smartphones. More information is available at
www.philips.com/Prestige-Get-Started
To start using the Sonicare app:
1Download the Sonicare app to your phone.
2Ensure your phone's Bluetooth is turned on.
3Pick up your toothbrush to ensure it is active (lights
on).
4Open the app and follow guided steps.
5Pair your toothbrush with the app.
6Create your account via the app. Complete firmware
update, if prompted, to access the latest
improvements and features.
7Brush regularly. You are ready to start your connected
experience. When you regularly sync the toothbrush
with the app, you can receive updates to help improve
your oral healthcare.

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8Sync regularly.
-To sync manually: Pair/connect your toothbrush
with the app every couple of weeks to benefit from
the app features/capabilities.
-To sync automatically: Allow location permission
while setting up the app. By allowing location
permissions, your phone knows when it is in the
connection range of your toothbrush and can refresh
your brushing data to the app to provide the latest
insights and recommendations
Note: Make sure your phone's Bluetooth is turned on
when using the app so that your toothbrush can transfer
and update your brushing data to the app. If you have
questions about why your brushing data is collected, be
sure to review the Sonicare Privacy Statement, available
throughout the app setup process.
App - Features
The Sonicare App provides customizable settings for your
toothbrush according to your preference, including:
- Intensity Settings
- Mode Controls
- Enable and disable Adaptive Intensity
- Enable and disable Scrubbing feedback
Brush Head
Your Sonicare Prestige power toothbrush comes with the
new "Premium All-in-One brush head" (A3). This brush
head is specifically designed to provide exceptional
plaque removal, whitening (stain removal), and gum
health benefits.
Premium All-in-One brush heads come with BrushSync
Technology (see description below) as indicated by the
symbol at the bottom of the brush head.
To explore our full range of brush head options, please
visit our website for more information:
www.philips.com/toothbrush-heads

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Using your Philips Sonicare
Brushing instructions
1Push the brush head firmly onto the handle.
Note: It is normal to see a slight gap between the
brush head and the handle. This allows the brush
head to vibrate properly.
2Wet the bristles and apply a small amount of
toothpaste.
3Place the toothbrush bristles against the teeth at a
slight angle (45 degrees). Apply light pressure to
make the bristles reach the gumline or slightly
beneath the gumline.
Note: Keep the center of the brush head in contact
with the teeth at all times.
4Press the power on/off button to turn on the Philips
Sonicare.

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English
5Apply light pressure to maximize Philips Sonicare’s
effectiveness and let the Philips Sonicare toothbrush
do the brushing for you.
Note: The bristles should slightly flare. Do not scrub. A
change in vibration from the handle and the brushing
feedback light flashes purple to alert you when you
apply too much pressure.
Gently move the brush head slowly across the teeth in
a small back and forth motion so the longer bristles
reach between your teeth. Continue this motion
throughout the brushing cycle.
6To clean the inside surfaces of the front teeth, tilt the
brush handle semi-upright and make several vertical
overlapping brushing strokes on each tooth.
7The BrushPacer divides the brushing time into six
equal segments and indicates when you should move
to the next area. Segments are indicated with a brief
pause in vibration. The toothbrush automatically
stops at the end of the brushing session.
Note: Your Philips Sonicare toothbrush is safe to use on
braces, dental modifications and dental restorations
(fillings, crowns, veneers)
Brushing modes
Your power toothbrush comes pre-set to the all-in-one
clean mode that provides the dentist recommended 2
minute brushing routine, with a six segment brush pacer.
To personalize your brushing mode you can customize
your power toothbrush settings from the Sonicare app
(see 'Sonicare App - Getting Started').
Note: Although a mode is not displayed on the
toothbrush handle, you can update the mode any time
from the Sonicare App and your selection will be stored.

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Intensity settings
Your power toothbrush comes with 3 different intensity
settings:
- High intensity (three lights)
- Medium intensity (two lights)
- Low intensity (one light)
To manually select your desired intensity, press the
intensity indicator lights on the handle, to cycle through
the options. The intensity setting can be changed before,
during, or after brushing.
Note: The intensity setting can also be customized from
the Sonicare app.
BrushSync technology
BrushSync technology enables your brush head to
communicate with your handle using a microchip. The
symbol at the bottom of the brush head indicates that
the brush head is equipped with this technology.
BrushSync technology enables:
- Brush head replacement reminder
- BrushSync mode paring (for Tongue Care brush
heads)
Features
- SenseIQ
- Pressure Sensor Feedback
- Adaptive Intensity
- Scrubbing Feedback
- BrushPacer
- Brush head replacement reminder
SenseIQ
Your Sonicare is equipped with SenseIQ technology that
is a combination of smart features that observe your
brushing behaviors (e.g. motions, habits, brush head
choice) and provide personalized feedback and
recommendations.
The SenseIQ features include:
- Adaptive Intensity

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- Real time feedback:
- Scrubbing Feedback
- Pressure Sensor Feedback
- Personalized recommendations in the app
- Brushing behavior feedback in the app
The SenseIQ icon on the handle will illuminate when the
smart features are active:
- while brushing
- to confirm enabling and disabling of settings
Pressure Sensor Feedback
Your Sonicare toothbrush measures the pressure you
apply while brushing to protect your gums and teeth
from damage.
If you apply excess pressure, the handle will change its
vibration and the brushing feedback light will flash
(purple) at the bottom of the handle until you reduce the
pressure.
Note: The Pressure Sensor comes activated with your
product. To deactivate this feature, see 'Activating or
deactivating features'.
Adaptive intensity
Your Sonicare toothbrush is designed with Adaptive
Intensity to protect your gums. If you apply excess
pressure for an extended period of time, your toothbrush
will automatically lower the intensity setting 1 level. You
will experience a brief pause in the pressure feedback
and feel the intensity adjust to the next lower level.
Note: Adaptive Intensity comes activated with your
product. To deactivate this feature, see 'Activating or
deactivating features'.
Note: Every new brushing cycle the intensity will go back
to your pre-selected setting.
Scrubbing Feedback
Your Sonicare toothbrush measures the motions while
brushing to detect scrubbing behavior (see brushing
instructions for optimal technique). If you regularly scrub
while brushing, the app will recommend that you enable
Scrubbing Feedback.

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When Scrubbing Feedback is activated the brushing
feedback light at the bottom of the handle will illuminate
amber and the handle will change its vibration as a
reminder to stop scrubbing. The brushing feedback light
will turn off when you stop scrubbing.
Note: Scrubbing Feedback comes deactivated. To activate
this feature, see 'Activating or deactivating features'.
BrushPacer
The BrushPacer divides the brushing time into six equal
segments and indicates when you should move to the
next area. Segments are indicated with a brief pause in
vibration. The toothbrush automatically stops at the end
of the brushing session.
Note: Additional segments may be added when you use
White+ or Gum Health Modes. See Sonicare app for
mode descriptions.
Brush head replacement reminder
Your Sonicare toothbrush will track the wear of your
smart brush head, using the BrushSync technology to
measure:
- The overall pressure you apply while brushing
- The total time you have brushed with your brush head
Once your brush head is no longer effective, the brush
head replacement reminder indicator light will blink
amber and the handle will make a series of beeps and
tones to indicate it is time to replace your brush head.
Note: The brush head replacement reminder comes
activated with your product. To deactivate this feature,
see 'Activating or deactivating features'.
Activating or deactivating features
You can activate or deactivate the following features of
your toothbrush:
- Adaptive Intensity
- Pressure Sensor Feedback
- Scrubbing Feedback
- Brush head replacement reminder

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English
Note: Adaptive Intensity will be deactivated when
pressure sensor is deactivated.
From app
The following features can be activated or deactivated
from the Sonicare app.
- Adaptive Intensity
- Scrubbing Feedback
For instruction for how to connect to the app (see
'Sonicare App - Getting Started').
From handle
Step 1: Place the handle on the charging stand.
Step 2: Press and hold power button for:
Adaptive
intensity Brush head replacement
reminder
Pressure Sensor
Feedback
up to 3 seconds Up to 5 seconds Up to 7 seconds
¯¯¯
Step 3: Let go power button when you hear
1 beep 1 beep and then
2 beeps 1 beep, 2 beeps and then 3 beeps
¯¯¯
SenseIQ
indicator lights
up for 3 seconds
Brush head
replacement
reminder
indicator lights
up for 3 seconds
SenseIQ indicator and
light ring lights up
purple for 3 seconds
Together with:

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If you see the battery indication blink white 3 times and hear 3
tones from low to high, then the feature has been activated.
OR
If you see battery indication blink amber 3 times and hear 3
tones high to low, then the feature has been deactivated.
Charging and battery status
Charging on charger base
1Plug the USB cord of the charging base into the USB
wall adapter and plug the wall adapter into an
electrical outlet.
2Place the charging stand (clear cover) on the charging
base.
3Place the toothbrush handle on the charger.

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a To indicate charging has started successfully, the
toothbrush will beep twice and the lights will
illuminate in an upward motion.
b While charging the battery indicator blinks in
white.
4Leave the toothbrush on the charger until it is fully
charged. The battery light will turn off (stop blinking)
when the handle has finished charging.
Note: It may take up to 16 hours to fully charge your
Sonicare toothbrush.
Charging with the travel case
1Plug the USB cord into the travel case and into the
USB wall adapter.
2Plug the wall adapter into an electrical outlet.
3Place toothbrush into travel case.
a To indicate charging has started successfully, the
toothbrush will beep twice and the lights will
illuminate in an upward motion.
b While charging the battery indicator blinks in
white.
4Leave travel case plugged in until toothbrush is fully
charged. The battery light will turn off (stop blinking)
when the handle has finished charging.
Note: Make sure the travel case is placed on its side for
better stability.

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Battery Status (when handle is on a working charger or travel
case)
When the handle is placed on the charger or in the travel
case, the battery indication will communicate the battery
level.
Battery status Battery indication
Charging Blinks in white
Full Illuminates white for 30 seconds and
then turns off.
Battery Status (when handle is not placed on Charger)
When the toothbrush is awake, the battery light at the
bottom of the handle will indicate the status of the
battery.
Battery status Battery indication Sound
Full Illuminated in white -
Partially full Blinks white -
Low Blinks amber The handle emits 3
beeps after brushing
Empty Blinks amber The handle emits 2 sets
of beeps after brushing
Cleaning
Brush head and handle
The brush heads and handle can be cleaned by rinsing it
with warm water.
1Remove the brush head from the handle and rinse it
thoroughly.