Phonak ComPilot Air II User manual

www.phonak.com
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
029-0307-02/2014-07/A+W © Phonak AG All rights reserved
User Guide
Phonak ComPilot Air II

3
2
1. Welcome 5
2. Getting to know your ComPilot Air II 6
2.1 Legend 7
3. Getting started 8
3.1 Setting up the power supply 8
3.2 Charging the battery 9
3.3 Switching On or O 10
3.4 How to wear 10
3.5 Sound demonstration 12
4. Phone calls using ComPilot Air II 14
4.1 How it works 14
4.2 Initial pairing to a phone 15
4.3 Connecting to the phone 17
4.4 Making a call 18
4.5 Accepting a call 19
4.6 Ending a call 20
4.7 Advanced phone options 20
4.8 Additional features 23
Contents
5. Streaming audio 25
5.1 Streaming audio via Bluetooth 25
5.2 Streaming audio from TV or hi- 28
6. Using ComPilot Air II as a remote control 29
6.1 Changing the volume 29
6.2 Changing the program 30
6.3 More remote control information 31
7. More detailed information 32
7.1 Main button functionality 32
7.2 Locking the buttons 33
7.3 Switching o the indicator light 34
7.4 Managing multiple inputs 34
7.5 Understanding the indicator lights 36
7.6 Deleting paired Bluetooth devices 38
7.7 Caller identication 39
7.8 VoiceAlerts (spoken messages) 40
7.9 Phonak RemoteControl App 41

45
8. Troubleshooting 42
9. Service and warranty 50
9.1 Local warranty 50
9.2 International warranty 50
9.3 Warranty limitation 51
10. Compliance information 52
11. Information and explanation of symbols 55
12. Important safety information 59
Contents
Your ComPilot Air II is a premium-quality product
developed by Phonak, one of the world�s leading
companies in hearing technology.
Please read the user instructions thoroughly in order
to benet from all the possibilities your hearing system
oers.
! Compatibility information:
Check your hearing aid compatibility with your
hearing care professional.
Phonak – life is on www.phonak.com
1. Welcome
CE mark applied: 2014

67
The intended use of ComPilot Air II is to receive audio
inputs from dierent Bluetooth® devices and to transmit
them wirelessly to your hearing aids.
Virtually any Bluetooth-enabled audio device such as cell
phones or MP3 players are supported. Enjoy speech and
music from other multimedia devices, such as computers,
TVs or music players.
ComPilot Air II can also be used as a remote control to
adapt your hearing aids to dierent listening situations.
Please note that your hearing care professional
must congure your ComPilot Air II before it can
be used as a remote control.
Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.
2. Getting to know your
ComPilot Air II 2.1 Legend
Buttons
AMain
BVolume up / down
COn / Off switch
Inputs
DMicrophone opening
ECharging input (mini-USB)
Others
FIndicator light
GSecuring cord eyelet
HRetaining clip
F
A
C
E
D
G
H
B

1.
1. 2.
2.
89
3. Getting started
ComPilot Air II must be set up and charged before use.
3.1 Setting up the power supply
Select the adapter that corresponds to your country.
UK AUS US EU
JFirstly, insert the top round
end of the adapter into
the round corner of the power
supply.
JClick the bottom end of the
adapter in to lock it into place.
JTo remove, rst pull back the tab
on the power supply.
JPull the adapter upwards to
remove it.
3.2 Charging the battery
JPlug the larger end of the charging cable into the
universal power supply. Plug the smaller end into the
mini-USB port on ComPilot Air II.
JPlug the power supply into a power outlet.
The indicator light is red during charging and will
turn green when charging is complete.
ComPilot Air II has a non-removable rechargeable
battery.
Before using ComPilot Air II for the rst time,
charge it for at least 3 hours.

O On
10 11
3. Getting started
It is safe to leave ComPilot Air II connected
to the charger overnight.
The full performance of a new battery is achieved
only after three complete charge and discharge
cycles.
3.3 Switching On and O
Slide the power switch
as shown to turn ComPilot Air II
on or o.
Switch ComPilot Air II o when not in use.
3.4 How to wear
Before any phone call, music or TV streaming:
JInsert the hearing aids into your ears correctly
and switch them on.
JSwitch ComPilot Air II on.
JClip it securely on to
your clothing.
Distance to the mouth:
JThe best results are achieved at
20 cm (8").
JA distance of 40 cm (16") to
the hearing aids should not be
exceeded.
To prevent scratching sounds, do not
cover ComPilot Air II with clothing
during phone calls.

12 13
3.5 Sound demonstration
Wear your hearing aids and clip ComPilot Air II
securely to your cloth within 40 cm (16") of your
hearing aids (see chapter 3.4).
Press and hold the main button
while switching on the device.
The indicator light will turn pink.
The hearing aids will switch to
streaming mode and you will hear
the sound demonstration.
JUse volume buttons to adjust the volume.
JThe demo will stop after 3 minutes or when the
main button is pressed.
3. Getting started
Adjusting the volume during the sound
demonstration will also set the volume level
of the spoken ComPilot Air II messages
(see chapter 7.8).
If you cannot hear the sound demonstration, please
consult the troubleshooting section.
The default language setting of a new
ComPilot Air II is English and can be congured
by your hearing care professional or the Phonak
RemoteControl App (see chapter 7.9).

2.
1.
14 15
4.1 How it works
ComPilot Air II acts as an interface between the phone
and your hearing aids. During a call you will hear the
callers voice directly in your hearing aids.
ComPilot Air II picks up your voice through its own
microphone. Speak into ComPilot Air II – not into the
phone – when a call is in progress.
4. Phone calls using ComPilot Air II
Own voice
Caller’s voice
Max. 40 cm
(16")
Communication
4.2 Initial pairing to a phone
It is only necessary to perform the pairing procedure
once with each Bluetooth device. ComPilot Air II
will connect automatically to the phone after the
initial pairing.
JOn your phone, ensure that Bluetooth is enabled
and search for Bluetooth devices in the connectivity
setting menu.
JSwitch ComPilot Air II o.
JPress and hold the volume up button.
JTurn ComPilot Air II on whilst still pressing the
volume up button.
JRelease the volume up button when the indicator
light starts rapidly blinking blue.
Bluetooth pairing: + on.

16 17
A quick pairing instruction is also shown on the back
of ComPilot Air II.
JStart the pairing process on the phone within
1 minute according to the phone user guide.
JYour phone shows a list of found Bluetooth devices.
Select “Phonak ComPilot Air II” from this list and
enter code “0000” if prompted.
JComPilot Air II requires access to your phone book.
When prompted accept the request.
JAfter successful pairing, the indicator light will stop
rapidly blinking blue.
For more information about Bluetooth pairing
instructions specic to some of the most popular
phone manufacturers, go to:
http://www.phonak.com/compilotair
4.3 Connecting to the phone
Wear your hearing aids and clip ComPilot Air II securely
to your cloth within 40 cm (16") distance to your
hearing aids and switch them on (see chapter 3.4).
After your phone has been paired to ComPilot Air II,
they will automatically connect to each other.
If they do not connect automatically, go to your
phone’s Bluetooth menu and select ComPilot Air II
from the list.
Please consult your phone’s user guide in the case
where a manual connection is necessary.
Conrmation of successful connection is indicated on
ComPilot Air II by the indicator light blinking blue.
4. Phone calls using ComPilot Air II

Call
18 19
The connection will be maintained as long as the
devices remain on and within range.
ComPilot Air II can connect to two phones at the
same time but only one call at a time is possible.
When pairing to a phone we recommend to disable
the phone key tones and SMS alerts.
4.4 Making a call
Enter the phone number using the phone
keypad and press the dialing button.
You will hear the dialing tone through
your hearing aid.
Speak into ComPilot Air II – not
into the phone – when the
call is in progress.
4.5 Accepting a call
When a call is received on your cell phone:
JComPilot Air II indicator light will show a solid
blue light.
JIt will take about 2 seconds before you hear the
ringtone through your hearing aids.
JPress the main button on your ComPilot
Air II once you hear the ringtone through your
hearing aids.
If a second call comes in on the same phone:
JPress the main button to accept.
JPress and hold the main button (2 sec) to reject.
An incoming call from a second paired phone will
be ignored during an active call.
4. Phone calls using ComPilot Air II
“click”

20 21
4.6 Ending a call
Press the main button to end the call.
You can also end a call on your phone instead of your
ComPilot Air II.
You will hear the previously active program or audio
source.
4.7 Advanced phone options
Rejecting a call
Press and hold the main button (2 sec) until the
ringtone stops. Using your phone to reject the call will
have the same eect.
Setting the phone volume
Use the phone’s volume buttons to adjust the phone
volume to a comfortable level.
For better understanding of a call, surrounding sounds
picked up by the hearing aids are attenuated according
to the settings made by the hearing care professional.
For additional attenuation of surrounding sounds:
JPress and hold the volume down button 2 sec for
more reduction.
JPress and hold the volume up button 2 sec to
return to the default attenuation.
Disabling unwanted alerts
Some cell phones are congured to play key-press
tones, SMS announcements and conrmation beeps.
You are able to hear these alerts in your hearing aids.
If this is disturbing, refer to your phone user guide for
information about disabling these alerts.
4. Phone calls using ComPilot Air II

22 23
How to wear ComPilot Air II during phone calls
JDuring phone calls, wear
ComPilot Air II clipped securely
to clothing as shown.
Note: Maximum distance
between ComPilot Air II and the
phone is 5–10m (15–30 ft).
JIn very noisy environments, you can move ComPilot
Air II closer to your mouth.
4.8 Additional features
The following features can be set either using the
Phonak RemoteControl App (see chapter 7.9) or by
your hearing care professional.
Your phone must support these features. Please
consult the phone user manual for details.
Caller’s name announcement
By default, ComPilot Air II will announce the
caller's name as shown on the phone display (caller
identication).
The following features can be enabled separately.
Press and hold the Main button (2 sec.) to use them:
1. Last number redial: To redial the last dialed number.
2. Voice dial: Allows you to say the person’s name instead
of typing the number.
3. Dial preferred number: Directly dials a predened
number.
4. Phone calls using ComPilot Air II

2.
1.
24 25
4. Hold call: While in a phone conversation, this will put
the call on hold. The caller stays on the line but there
is no audio transfer and the hearing aids switch to
the previously active hearing program.
5. Transfer call: This allows you to hand your phone to
another person. Your hearing aids will switch back to
the previously active hearing program.
To transfer the call back to ComPilot Air II, press and
hold the main button. The call will now resume
through your hearing aids.
5. Streaming audio
Before streaming, wear your hearing aids and
ComPilot Air II correctly and switch them on
(see 3.4).
5.1 Streaming audio via Bluetooth
Streaming audio via cell phone
You can stream music wirelessly from your cell phone:
JMake sure ComPilot Air II is connected to your phone
as described in chapter 4.3.
JUse your phone music player to play music.
Streaming audio via other devices
To use ComPilot Air II with a Bluetooth enabled audio
device (e.g. MP3 player), you must rst pair the devices:
JSwitch the ComPilot Air II o.
JPress and hold the volume
up button.
JSwitch ComPilot Air II on whilst
still pressing the volume up
button.
4. Phone calls using ComPilot Air II

26 27
JRelease the volume up button
when the indicator light starts
rapidly blinking blue.
JStart the pairing process on the Bluetooth device
within 1 minute according to the device’s user guide
and use code “0000” if prompted.
JAfter successful pairing, the indicator light will stop
rapidly blinking.
JPress play on the Bluetooth device if needed.
JStreaming will start automatically and the indicator
light will turn solid blue indicating the active
streaming.
To adjust the volume of the audio signal use the volume
controls on the audio device.
Press the main button to
pause and restart streaming.
To stop Bluetooth streaming
completely, press and hold the
main button (2 sec), switch
the other Bluetooth device o or
disable its Bluetooth feature.
Please refer to the device’s user guide or
dealer support if you cannot complete the pairing
procedure with the generic steps described.
Maximum ComPilot Air II streaming time is 6 hours
with a fully charged battery.
Note: During streaming, ComPilot Air II cannot be
used as hearing aid remote control. Press and hold the
main button (2 sec) to stop the Bluetooth stream
completely.
5. Streaming audio

28 29
5.2 Streaming audio from TV or hi-
It is recommended to use the dedicated and optimized
Phonak TVLink II basestation for watching TV or
listening to music through it.
It oers the following benets:
JWireless transmission up to 30 meters (90 ft).
JAnalog and digital inputs (optical, coaxial).
JCharging cradle for ComPilot Air II.
Refer to the TVLink II user guide for pairing
instructions.
6. Using ComPilot Air II as a
remote control
Before this functionality can be used, your hearing
care professional must enable the remote control
in ComPilot Air II.
If ComPilot Air II is used as a
handheld remote control:
JMax. distance to the
hearing aids is
55 cm / 22".
JHold ComPilot Air II as
shown.
6.1 Changing the volume
Press buttons:
Jto increase the volume
Jto decrease the volume
Adjusting the volume with ComPilot Air II will
have the same eect as adjusting the volume
directly on your hearing aids.
5. Streaming audio

30 31
Reducing surrounding sounds
You can reduce the surrounding sounds with a single
button press. This may be helpful during music or phone
streaming. The level of reduction is set by your hearing
care professional.
JPress and hold the volume down button (>2 sec)
for more reduction.
JPress and hold the volume up button (>2 sec) to
return to the original hearing aid volume.
6.2 Changing the program
Changing hearing programs is only possible if no
streaming is in progress.
JPress the main button to
proceed to the next available
program.
6.3 More remote control information
JPress and hold the main button (>2 sec) to
select the favorite hearing program or jump to start-up
program congured by the hearing care professional
or using the Phonak RemoteControl App.
JBoth hearing aids are controlled at the same time.
6. Using ComPilot Air II as a remote control

32 33
7.1 Main button functionality
The Main button has multiple
functionalities:
1. Phone: It accepts and ends a phone call.
2. Stream: It pauses and resumes
the streaming from an audio device. A long press
(2 sec) will disconnect the streaming and programs
can be changed again.
3. Remote control: Used to change the hearing programs.
The hearing programs cannot be changed when:
Ja phone call is in progress
Ja Bluetooth device is streaming or paused
Jthe remote control feature was not enabled by
the hearing care professional
7. More detailed information
7.2 Locking the buttons
To prevent the buttons being accidentally
pressed:
JPress the volume up and down
buttons simultaneously to lock
or unlock the buttons.
JThe indicator light will triple blink
red indicating that the buttons are
locked.
JWhen locked, the indicator light will
triple blink and you may hear a triple
beep through the hearing aids each
time a button is pressed.
Accepting an incoming call is still possible.
In locked state, the indicator light will stop blinking.
The key symbol on the back reminds you of the
lock function.

Previously-active
hearing program
Bluetooth 1Bluetooth 2
34 35
7.3 Switching o the indicator light
If the indicator light is disturbing:
JLock the ComPilot Air II as described in chapter 7.2.
JDuring locked state the indicator light remains
switched o.
A low battery state will be shown.
7.4 Managing multiple inputs
When an audio source is connected via ComPilot Air II,
your hearing aids will automatically switch to the special
streaming programs.
It is possible to have two Bluetooth audio sources
connected.
A phone call always has priority.
You will hear the ringtone even when listening to
other audio sources. If you reject or terminate the
call, audio streaming will resume.
7. More detailed information
If you want to listen to music from your connected
mobile phone, you must start the music via
your phone initially; it cannot be started from
ComPilot Air II.
Selecting audio sources
JOne source: Each press of the main button will
pause or resume the source.
JPress and hold the main button (2 sec) to
completely stop the music streaming. It must be
re-started via the phone menu.
JMultiple sources: After each press of the main
button, ComPilot Air II selects the next connected
source in a xed sequence.
JEvery connected audio source has a xed place in
the sequence, as shown in the picture.

36 37
7. More detailed information
Charged and full battery Solid green
Switching On Green 2 seconds
Switching O Solid red for 2 seconds
Battery above 10% Slow blink green
<10% battery left. Short ash red
Please charge
Enable / Triple ash red (locked)
disable lock state
Triple ash green (unlocked)
7.5 Understanding the indicator light
Bluetooth pairing Rapid blink blue
1 Bluetooth device Short blink blue
connected
2 Bluetooth Double-blink blue
devices connected
Phone or music Solid blue
via Bluetooth
Demo sound playing Solid pink
Charging Solid Red

38 39
7.6 Deleting paired Bluetooth devices
If you encounter issues with one of the paired
devices, you may consider deleting the pairings from
ComPilot Air II.
Deleting the pairing of Bluetooth devices removes
the ability to connect to any previously paired
Bluetooth device.
1. Turn ComPilot Air II on while pressing the volume up
button.
2. Release the volume up button only after
10 seconds when the rapidly blue blinking indicator
light turns green.
3. Delete the ComPilot Air II pairing entries on your
mobile phone before any re-pairing.
4. Repeat the pairing procedure as described in
chapter 4.2.
7. More detailed information
7.7 Caller identication
ComPilot Air II is able to tell you the name of the
caller.
ComPilot Air II will try to access information about the
caller from your phone book. It will be spoken through
your hearing aids as follows:
JThe stored name in your phone’s phonebook.
JThe number if the name is not known.
Your hearing care professional can configure the
language setting of your ComPilot Air II.
Alternatively you can also use the Phonak RemoteControl
App to congure the language setting (see chapter 7.9).