Phonak Certena SR User manual

Certéna SR Custom Products
User Guide
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 1

3
Wireless accessories (optional) 26
myPilot 26
iCom 28
iView 30
Remote control (optional) 31
FM communication (optional)
MyLink 33
Multi-frequency FM transmitter 34
Maintenance
Important points 35
SmartGuard (optional) 37
Warning 38
Service and Warranty 39
Phonak distributors 42
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 3

2
Contents
Welcome 5
Description 6
Preparation
Replacing the battery 8
Identifying left and right hearing systems 12
Inserting your hearing system in your ear 13
Removing your hearing system from your ear 14
Fine tuning based on your personal preferences 16
Operation
Switching ON/OFF 17
Controlling the volume (optional) 19
Hearing programs 20
Synchronized manual control 21
Telecoil (optional) 22
EasyPhone (optional) 23
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 2

5
Your new Certéna SR hearing system uses the mature and
latest advances in digital wireless hearing technology.
Certéna SR offers you automatic functions providing the
best sound quality, speech understanding and listening
comfort in your daily hearing situations. High-tech
has turned highly sophisticated hearing systems into
convenient devices that are easy to use.
Please read this manual carefully to benefit from
all the features of your new hearing system. Ask your
hearing care professional if you have any questions.
Certéna SR is a quality product developed by the Swiss
company Phonak, a world leader in hearing technology,
innovation and reliability. With proper care and usage,
your hearing system will support your hearing and
communication needs for many years.
Phonak – life is on
Welcome
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 5

Certéna SR FS
Certéna SR FS P
Battery size 13
!Protected microphone inlet
(two on models with directional technology)
"Battery compartment with ON/OFF switch
#Program switch (optional)
$Volume control (optional)
%Receiver (sound outlet) and
wax protection system
&Custom made shell
'Removal handle (Certéna SR CIC/MC Petite models)
(Vent
7
#
!
&
$
"
%
(
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 7

Description
Certéna SR CIC/MC Petite
Certéna SR CIC/MC P Petite
Battery size 10
Certéna SR ITC/HS
Certéna SR ITC/HS Petite
Certéna SR ITC/HS P
Certéna SR ITC/HS P Petite
Battery size 312
6
!
"
#
%
&
&
#
$
!
%
"
'
(
(
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 6

9
Remove the old battery.
Remove the protective foil from the new battery.
Insert the new battery. Please ensure that the “+” sign
on the battery (flat side) is on the same side as the “+”
sign on the battery compartment.
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 9

8
Replacing the battery
Use a battery (size 10, 312, 13) for all
Certéna SR custom products.
Hold the hearing system with the battery
compartment upwards and open it.
Do not try to open the compartment further
than shown in the drawing.
Preparation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 8

11
If there is any resistance when closing the
compartment, ensure that the battery is correctly
inserted. The compartment will not close if the
battery is inserted upside down.
When your hearing system is not in use, leave the
battery compartments open to allow any moisture
to evaporate.
Low battery warning
An acoustic signal gives you an early warning that
the battery is approaching exhaustion. You have
approximately 30 minutes to replace the battery after
hearing the signal. This reserve may be higher
and the hearing system will repeat the low battery
warning approximately every 30 minutes.
Please note that the battery consumption increases
with regular use of the myPilot command center,
the iCom communication interface or remote controls
such as KeyPilot2 or WatchPilot2.
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 11

10
Gently shut the battery compartment, until you
feel it “click” into place.
Handle the battery compartment gently and
do not use excessive force.
Preparation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 10

13
Inserting your hearing system in your ear
Grasp the hearing system between the thumb and
index finger, using the hand on the same side you wear
your hearing system. Insert the canal end into the ear
canal. Tug gently on your ear lobe and push the hearing
system into the correct position.
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 13

12
Identifying left and right hearing instruments
Before insertion, please ensure that you are using
the proper left and right hearing systems.
Your hearing systems are identified as follows:
blue = left
red = right
Preparation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 12

15
!All Certéna SR models
without a removal handle
Put your thumb behind your lobe (just below the
hard cartilage) and gently press your ear upward
to push the hearing system out of the canal. In
order to help it along, make chewing movements
with your jaw.
Grasp the protruding
hearing system
and remove it.
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 15

14
Removing your hearing system from your ear
If possible, select the mute mode (see page 18 and 21)
before removing your hearing system to avoid whistling.
!Certéna SR CIC/MC (P) Petite models with a
removal handle
Grasp the handle between your thumb and
index finger and gently pull the hearing system
upwards out of your ear.
Preparation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 14

17
Switching ON/OFF
Switching ON
The hearing system
is switched ON when the
battery compartment is
closed. Your hearing system
is automatically set at
your preferred volume and
in your default hearing
program.
Switching OFF
To switch the hearing
system OFF, open the
battery compartment.
Operation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 17

16
Fine tuning based on your personal preferences
The fitting process has limited capabilities of reproducing
the full spectrum of your personal sound environments.
This limitation is overcome by the ability of Certéna SR
hearing systems to keep track of your real life
adjustments. It logs manual changes you have applied
while you are wearing your hearing instruments.
This means that every time you change the volume or
program of your Certéna SR hearing system, this
adjustment is memorized.
During your next visit with the hearing care professional,
this data will help to further improve the performance
of your hearing system.
DataLogging cleverly ensures that your corrections
in each environment contribute to a fully personalized
setting.
Preparation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 16

19
Controlling the volume (optional)
left ear right ear
forwards forwards
backwards backwards
Preset volume
Automatically set when hearing system
is switched ON.
To increase volume
Turn the volume control forwards.
To reduce volume
Turn the volume control backwards.
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 19

18
Delayed activation
Please be aware that your hearing instrument may
take several seconds to boot up.
Your hearing care professional may have activated
a further delayed activation timer. This function delays
the activation of the hearing system (for 9 or 15
seconds) after the battery door is closed in order to
avoid any disturbance while placing it into your ear.
An acoustic signal confirms when your hearing system
is switched on.
Note
The mute mode may be used like an ON/OFF function,
(activated manually via the myPilot command
center or via a Phonak remote control) allowing you
to switch your hearing system OFF for a short period
of time (i.e. while inserting or removing the instrument,
short breaks etc.). Please be aware that the mute
mode still consumes some energy from the battery.
Operation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 18

21
Program switch (optional)
The program switch allows toggling between the
“Automatic Mode”, the “Mute Mode” and individual
hearing programs.
A short melody confirms the selection of the
“Automatic Mode”.
Additional program selection
Upon request, your hearing care professional can
program additional individual hearing programs dedicated
to specific hearing situations for you. Additional
programs are available via the myPilot command center
(see page 26), the optional program switch, or other
remote controls such as WatchPilot2 or KeyPilot2 (see
pages 26–36).
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 21

20
Note
!A single beep indicates the preset volume setting.
A double beep indicates that you have reached
the limit of your volume control range.
!The myPilot command center (see page 26) can also
control the volume of all Certéna SR models,
(except for Petite models) including the models
without manual volume control.
!You can control all models, including Petite
models, with an optional remote control such as
the KeyPilot2 or WatchPilot2.
Hearing programs
Automatic program creation
Certéna SR is able to recognize different hearing
environments and automatically create a hearing
program appropriate for each situation.
Operation
029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 20