Phonak ComPilot Air II User manual

User Guide
Phonak ComPilot II

2
1. Welcome 5
2. Getting to know your ComPilot II 6
2.1 Legend 7
3. Getting started 8
3.1 Setting up the power supply 8
3.2 Charging the battery 9
3.3 Switching On / O 10
3.4 How to wear 10
3.5 Sound demonstration 11
4. Phone calls 13
4.1 How it works 13
4.2 Initial pairing to a phone 14
4.3 Connecting to a phone 16
4.4 Making a call 17
4.5 Accepting a call 17
4.6 Ending a call 18
4.7 Advanced phone options 19
4.8 Additional features 22
Contents

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4.9 Using the external phone microphone 23
4.10 Using the protective silicone skin 24
5. Streaming audio 26
5.1 Streaming audio via a cable 26
5.2 Streaming audio via Bluetooth® 27
5.3 Streaming audio from TV 29
6. Using ComPilot II as a remote control 30
6.1 Changing the volume 30
6.2 Changing the program 31
6.3 More remote control information 32
7. Using ComPilot II with Roger / FM 33
8. More detailed information 35
8.1 Main button functionality 35
8.2 Locking the buttons 36
8.3 Switching o the indicator light 36
8.4 Managing multiple inputs 37
8.5 Understanding the indicator lights 39

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8.6 Deleting paired Bluetooth devices 41
8.7 Caller identication 42
8.8 VoiceAlerts (spoken messages) 43
8.9 Phonak RemoteControl App 44
9. Troubleshooting 45
10. Service and Warranty 54
10.1 Local warranty 54
10.2 International warranty 54
10.3 Warranty limitation 55
11. Compliance information 56
12. Information and explanation of symbols 60
13. Important safety information 64

5
Your ComPilot II is a premium-quality product
developed by Phonak, one of the world’s leading
companies in hearing technology.
Please read this user guide thoroughly in order
to benet from all the possibilities your hearing
system oers.
! Compatibility information:
Check your hearing aid compatibility with your
hearing care professional.
Phonak – life is on www.phonak-us.com
1. Welcome
CE mark applied: 2014

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The intended use of ComPilot II is to wirelessly connect
dierent Bluetooth® devices to your hearing aids. For
example, cell phones, MP3 players etc.
You can also connect other audio devices directly via a
plug (e.g. computers, Roger and FM receivers).
ComPilot II can also be used as a remote control to adapt
your hearing aids to dierent listening situations.
Please note that your hearing care professional
must congure your ComPilot II before it can be
used as a remote control for your hearing aids.
Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.
2. Getting to know your ComPilot II

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2.1 Legend
Buttons
AMain
BVolume up / down
CHome
DConnect
EOn / Off switch
Inputs
FMicrophones
GAudio input 3.5 mm jack
HRoger / FM (Europlug)
ICharging input (mini-USB)
Indicator lights
JAudio
KPower
Others
LNeckloop sockets
MNeckloop
H I
F
EB
A
J
LK
M
C
D
G

1.
1. 2.
2.
8
3. Getting started
ComPilot II must be set up and charged before use.
3.1 Setting up the power supply
Select the adapter that corresponds to your country.
US EU
JFirst, insert the top round
end of the adapter into
the round corner of the power
supply.
JClick the bottom end of the
adapter in to lock it into place.
JTo remove, rst pull back the tab
on the power supply.
JPull the adapter upwards to
remove it.

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3.2 Charging the battery
JPlug the larger end of the
charging cable into the
universal power supply. Plug
the smaller end into the
mini-USB port on ComPilot II.
JPlug the power supply into
a power outlet.
The power indicator is red during charging and will
turn green when charging is complete.
ComPilot II has a non-removable rechargeable
battery.
Before using ComPilot II for the rst time, charge
it for at least 3 hours.

O On
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It is safe to leave ComPilot II connected to the
charger overnight.
The full performance of a new battery is
achieved only after three complete charge and
discharge cycles.
3.3 Switching On and O
Slide the power switch
as shown to turn the
ComPilot II on or o.
Switch ComPilot II o when not in use.
3.4 How to wear
Before any phone call, music or TV streaming:
JInsert the hearing aids into your ears correctly
and switch them on.
JSwitch ComPilot II on.

power
audio
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JPut the ComPilot II neckloop
around your neck.
JInsert both plugs rmly.
3.5 Sound demonstration
Wear your hearing aids and ComPilot II correctly
and switch them on (see chapter 3.4).
Press and hold the main button
while switching on the device. Release
the main button. The audio indicator
light will turn pink.

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The hearing aids will switch to streaming mode and
you will hear the ComPilot II sound demonstration.
JUse volume up / down buttons to adjust the
volume.
JThe demo will stop after 3 minutes or when the
main button is pressed.
Adjusting the volume during the sound
demonstration will also set the volume level of
the spoken ComPilot II messages (see chapter 8.8).
If you cannot hear the sound demonstration,
please consult the troubleshooting section (see
chapter 9).
The default language setting of ComPilot II
is English and can be congured by your hearing
care professional or the Phonak RemoteControl
App (see chapter 8.9).

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4.1 How it works
ComPilot II acts as an interface between a phone and
your hearing aids. During a call you will hear the
caller’s voice directly through your hearing aids.
ComPilot II picks up your voice through its own
microphones. Speak into ComPilot II – not into the
phone – when a call is in progress.
4. Phone calls
Your voice
Caller’s voice
Bluetooth

power
audio
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4.2 Initial pairing to a phone
It is only necessary to perform the pairing
procedure once with each Bluetooth device, e.g. a
phone. ComPilot II will connect automatically to
the phone after the initial pairing.
JOn your phone, ensure that Bluetooth is enabled
and search for Bluetooth devices in the connectivity
setting menu.
JSwitch on ComPilot II.
JPress and hold the connect and volume up
buttons simultaneously (2 sec) until the audio
indicator starts to rapidly blink blue.

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JStart the pairing process on your phone within
1 minute according to the phone user guide.
JYour phone shows a list of found Bluetooth devices.
Select “Phonak ComPilot II” from this list and enter
the code “0000” if prompted.
JComPilot II requires access to your phone book. When
prompted accept the request.
JAfter successful pairing, the audio indicator will stop
blinking blue.
Quick pairing instructions
are also shown on the back
of ComPilot II.
For more information about Bluetooth pairing
instructions specic to some of the most popular
phone manufacturers, go to:
http://www.phonak-us.com/compilotII

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4.3 Connecting to the phone
Wear your hearing aids and ComPilot II correctly and
switch them on (see chapter 3.4).
After your phone has been paired to ComPilot II, they
will automatically connect to each other. If they do
not connect automatically, go to your phone’s Bluetooth
menu and select ComPilot II from the list.
If you are required to connect manually, please refer to
your phone’s user guide.
Conrmation of a successful connection is indicated
on ComPilot II by the indicator light blinking blue.
The connection will be maintained as long as the
devices remain on and within range.
ComPilot II can connect to two phones at the
same time but only one call at a time is possible.
When pairing to a phone we recommend to disable
the phone key tones and SMS alerts.

Call
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4.4 Making a call
Enter the phone number using the phone
keypad and press the call button.
You will hear the dial tone through
your hearing aid.
Speak into ComPilot II – not
into the phone – when the
call is in progress.
4.5 Accepting a call
When a call is received on your cell phone:
JComPilot II indicator light will show a solid
blue light.
JIt will take about 2 seconds before you hear the
ringtone through your hearing aids.
JPress the main button once you hear the ringtone
through your hearing aids.

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If a second call comes in on the same phone:
JPress the main button to accept
JPress and hold the main button (2 sec) to reject
An incoming call from a second paired phone will
be ignored during an active call.
4.6 Ending a call
Press the main button to end the call. You can also
end a call on your phone instead of your ComPilot II.
"click"

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You will hear the previously-active program or audio
source.
4.7 Advanced phone options
Rejecting a call
Press and hold the main button (2 sec) until the
ringtone stops. Using your phone to reject the call will
have the same eect.
Setting the phone volume
Use the phone’s volume buttons to adjust the phone
volume to a comfortable level.
Surrounding sounds picked up by the hearing aids are
reduced according to the settings made by the hearing
care professional.
Reducing surrounding sounds
JPress and hold the volume down button (2 sec)
for more reduction.
JPress and hold the volume up button (2 sec) to
return to the default reduction.

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Disabling unwanted alerts
Some cell phones are congured to play key-press
tones, SMS announcements and conrmation beeps.
You are able to hear these alerts in your hearing aids.
If this is distracting, refer to your phone user guide for
information about disabling these alerts.
How to hold ComPilot II during phone calls
Note: Maximum distance between ComPilot II and the
phone is 5–10 m (15–30 ft).
JWear ComPilot II around your neck during the
phone call.